This software is very easy to use and is a great way to quickly communicate with your customers. I like the History feature where you can review the history of the previous chats. I also like the Visitors feature to see how many people are currently accessing the site. Review collected by and hosted on G2.com.

One thing I have found that would be a nice feature is if it would allow each of the agents to speak with one another through some kind of chat between the agents, Currently there is no feature that I can see that allows agents to chat with one another. I also wish the software would allow customers to choose which agent they would like to chat with instead of the software just putting the chat into a queue. Review collected by and hosted on G2.com.

the layout on both ends for the chat experience is SO easy and user friendly. i able to look at the overview of everything happyfox offers for stats Review collected by and hosted on G2.com.

there really isn't anything i dislike. this system is the best i've ever worked with and it is superior to all others Review collected by and hosted on G2.com.

The customers having the ability to chat with us while on the website, and we can respond quickly and easily to their requests and questions. Review collected by and hosted on G2.com.

I wish we could capture more contact information on the customers who initiate chats with us without having to pay for the premium service. Review collected by and hosted on G2.com.

It's free, it's reliable, I can get offline messages as well as participate in live chat, they always have new features even for free users (my favorite recently is the Slack integration) Review collected by and hosted on G2.com.

I would have to say when new features are released you have to find them yourself. Not a lot of great notifications for when or how to use the new tools. Review collected by and hosted on G2.com.

Responsiveness and location of the chat widget. Also, like the option adding custom fields and happyfox api Review collected by and hosted on G2.com.

I cannot think of anything! Mostly, in offline mode, it looks like there is too much content to read to leave a message. Though I like your current API, it will be great if we can plugin to read the chat and analyize using machine learning tools. Review collected by and hosted on G2.com.

I like that we've been able to try HappyFox chat at $0 while we decide if we're fully going to embrace live chat on our site. Review collected by and hosted on G2.com.

that we've not fully decided to upgrade to at least try out some of the other features. And also that I sometimes forget to sign out and miss chats unintentionally. Review collected by and hosted on G2.com.

I really like the free online chat client that integrates directly with the Happy Fox ticketing system. Since we have it integrated also with Salesforce, we get all of these chats in our CRM. Review collected by and hosted on G2.com.

I sometimes have issues with the Mac app not working properly. No one else on my team experiences this, so it could be something specific to my machine. Review collected by and hosted on G2.com.

Agents can see multiple chat windows. That is very helpful since most chats have some delay between messages. Review collected by and hosted on G2.com.

"End chat" doesn't need to be an explicit step as Happyfoxchat made it. Chatra's continual chat is closer to the chat experience we want.

It takes two clicks to minimize the chat window, which should be just one click.

Custom variables for the visitors are not directly visible to agent by default. Review collected by and hosted on G2.com.

We use HappyFox Chat for our website. I like it that we can access it in the browser and via app. Review collected by and hosted on G2.com.

There is not much that I dislike... I mean we have the free version, so the expectations aren't that high. Review collected by and hosted on G2.com.

How the messenger can interact & make the first contact with customers on our website by providing an automatic response. This helps us to open a dialogue with the customer. Review collected by and hosted on G2.com.

That you are unable to have multiple agents in a chat with customers. This would help our organisation as different colleagues have specialised knowledge when speaking to a potential customer in the crucial early moments of the discussion Review collected by and hosted on G2.com.