Happy Fox is simple to use with an aesthetically pleasing interface. There is not a lot of training that's needed to learn how to use it. We use it in a very limited capacity, but as such, there's more need for a simple platform to connect with our customers for their immediate needs. Review collected by and hosted on G2.com.

Not much. I think the chat information could be displayed in a slightly easier-to-read format when the customer initially starts a chat, or more identifying characteristics could be put at the top of the chat box. But that's being picky. I wish there was a better notification system so that I don't miss chats; some kind of browser notification would be great. Review collected by and hosted on G2.com.

We have about 14 people using Happy Fox on rotation so it's helpful to know who helps who and how many users are visiting the site each day. We each have different profiles so we can see who is on, and the best feature of all is being able to switch a customer from one support person to another so that they are getting the right answers without having to wait too long. Review collected by and hosted on G2.com.

I'm not really sure what the updates every week do, even though I know there are build notes somewhere. Otherwise, it's been pretty straightforward and clear for us to work with. Review collected by and hosted on G2.com.

I love the clean and easy-to-use interface. HappyFox Chat has all-round great functionalities (mobile app, desktop app, web app...) and excellent integrations with other services such as Wordpress! Review collected by and hosted on G2.com.

Limited integrations on free accounts for very small businesses who don't need a paid account, limited customization. I would like to see an artificial intelligence integration through api.ai or example. Review collected by and hosted on G2.com.

I like the fact that it's a real time tool. Review collected by and hosted on G2.com.

It would be nice if you could automatically sign in and sign out. Review collected by and hosted on G2.com.

One of the best chat programs that i have ever used, its usage is simple and neat, and requires almost no technical knowledge. I found Happy Fox when i was in search with a chat app that had integration with pipedrive, our crm tool, and its one of the free happy fox integrations. I also am using the mailchimp integration, that helps to grow my contact list. Review collected by and hosted on G2.com.

I would like to have more customization in the widget, but its good enough. If there were more forms to chose the font, the color, the format of the window, the aspect of the text, i would be more satisfied. another thing that i would like to have is a desktop application. it would be easier to use the tool, and easier for me to control my team, this way they have to use a browser, and that can be distracting for them. By having a desktop app, i would have more control. Review collected by and hosted on G2.com.

Out team found it very easy to use. The learning curve was easy and the design is very intuitive. We also loved the ease of branding different websites and the ability to see other agents chatting. Review collected by and hosted on G2.com.

Nothing really, maybe more sound notification options to choose from to alert when a chat is initiated. Review collected by and hosted on G2.com.

I can speak to customers just as I can on the phone. I can transfer a chat using command features and I can even save time by using set canned responses. Review collected by and hosted on G2.com.

Customers can stay idle for a while and I think a notification system for the customer would be good, just to let them know sometimes we are waiting on their response. Review collected by and hosted on G2.com.

The ability to keep track of chats with customers, as well as the text of those chats. Additionally, the ability to see how many individuals are waiting, and to summarize our chat activity over a period of time is very useful. Lastly, we like the ability to predefine responses, both automatic replies and ones that our users can load up and send without spending the time to type them out more than once. Review collected by and hosted on G2.com.

There doesn't seem to be a way to set hours of operation such that the customer receives a different Away message when our office is closed versus when all operators are busy or no one is signed in. Also, it would be nice to be able to let supervisors assign inbound chats to specific users, or join chats in progress. Review collected by and hosted on G2.com.

I have been using this app on all my websites. One account is enough. The app works great and one of the most useful features is the chat trigger.

Also the iPhone app helps a lot. If you're not in front of your computer you can easily answer customers requests! Review collected by and hosted on G2.com.

The Mac app bug, but it was fixed since then Review collected by and hosted on G2.com.

I love how easy this chat solution is to implement on my website, and how quickly my colleagues were able to pick it up! It makes answering quick questions from our customers so simple. Review collected by and hosted on G2.com.

The only think I would like to have added is the ability to style the triggered chats differently. There is a css solution, but I have yet to figure out how to implement that just yet. Review collected by and hosted on G2.com.