simple and efficient, easy to respond and as admin ensures quality monitoring Review collected by and hosted on G2.com.
useful features all require upgrade - currenty only using free version. Review collected by and hosted on G2.com.
It's simple and straight to the point. The interface is also really nice and it's pretty quick to work. Review collected by and hosted on G2.com.
Lack of customization on the free version but I guess it is by design. Review collected by and hosted on G2.com.
How fast and easy everything is. Easy access Review collected by and hosted on G2.com.
I haven't found anything yet but just give me a little time Review collected by and hosted on G2.com.
Puts us in contact with the customer faster than sending an email. Review collected by and hosted on G2.com.
It has locked up on me a couple times. We have to uninstall and then re-install. Review collected by and hosted on G2.com.
Hi Robert,
Appreciate the feedback. We have resolved all logout/session related issues completely. There were a few edge cases were the problem did exist earlier. I hope you are no longer facing this issue. Feel free to reach out to us anytime via chat or email.
Easy and fast way to talk with clients and answer their question. Review collected by and hosted on G2.com.
Might perhaps be nice to have a field for them to add what practice/company they are with. Review collected by and hosted on G2.com.
App for Mac and iphone are really useful Review collected by and hosted on G2.com.
Not as personalizable as i would like. I'd like to personalize the whole of it Review collected by and hosted on G2.com.
Very easy to use and customers enjoy being able to chat directly Review collected by and hosted on G2.com.
The chat in the front is not customizable Review collected by and hosted on G2.com.
Design of the app it´s great and very user friendly Review collected by and hosted on G2.com.
nothing so far, I havent had any problems yet Review collected by and hosted on G2.com.
Multiple agent and chat format, ability to see chat history easily Review collected by and hosted on G2.com.
ongoing chats under a different agent are not easily visible - from a monitoring point of view a manager being able to follow a chat live would be useful Review collected by and hosted on G2.com.
I like how easy this is to use. The canned responses are great. Review collected by and hosted on G2.com.
i dont like how it doesnt seperate days for you chats it would make it easier to go back Review collected by and hosted on G2.com.