The app is great! Being able to search accounts and products is the best Review collected by and hosted on G2.com.

The app works best on the iPhone, but other devices seem to lag. Usually the newer the device the better it works. I’m not sure why, but my brand new iPhone, it works perfect, but a brand new iPad, it lags, and anything older than a year and a half it just doesn’t work the way it should. Review collected by and hosted on G2.com.

I enjoy it when a customer calls me and I can look them up while I have them on the cell phone. No matter where I am I can put the customer on speaker phone pull the phone away from my ear and I can see their past orders, address and contact info quickly and easily. I love it when customers say, "Wow, you have a good memory!" when I'm actually just using Handshake. Thanks Handshake for making me look like RainMan! Review collected by and hosted on G2.com.

With the new iOS update it seems to crash often when switching from customer to customer and placing multiple orders quickly.

I wish there was an address look up on the app. If I get stuck forgetting a customer name and need to look a customer up by an address I have to wait until I get back to the office and use an old fashion computer, mouse and keyboard.

Also, Handshake has a tough time when copying and pasting new customer data from notepad into the Handshake app. I often pop between notepad and Handshake when adding new customer info. For example when I copy the customer name out of notepad and paste it into the name field in Handshake then pop back over to note pad and copy the phone number out of note pad and go to put the number into Handshake the name field has disappeared. Handshake seems to not be able to keep up with the sync and then just looses the info. I find myself pasting the name into the name field of Handshake several times before it sticks. Review collected by and hosted on G2.com.

Actually integrates with QuickBooks inventory feature. Lots of other services say that they integrate with QuickBooks, but all they really do is push accounting entries through. Handshake didn’t require me to completely overhaul the way I do business and manage inventory. It was a true “add-on” feature for me rather than having to build a new system. Review collected by and hosted on G2.com.

The payment feature is the only weak area. I still prefer to process my transactions through QuickBooks, but I find myself having to manually go through the handshake orders to collect credit card info. Review collected by and hosted on G2.com.

We use it to quickly import orders taken on the road into our ERP system. This allows us to see daily the orders being placed and improve our entire supply chain management. The users love the ease of use and ability to take orders whether they are connected to the internet or not. The business that we sell to love that they receive a confirmation email with pictures, pricing and details about their orders immediately. Review collected by and hosted on G2.com.

We occasionally have problems with syncing from the back end cloud database and the iPad ordering system. Things have improved greatly over the past few years, but we still have an occasional problem with a field user. It would be nice if there was an automated method to archive orders and discontinued products automatically based on a time frame. Review collected by and hosted on G2.com.

I just enjoy the ease of placing all of my orders for my customers. Review collected by and hosted on G2.com.

The only thing I dislike is I wish I was able to send invites to my customers myself instead of relying on the office to find time to send the invite link out. Sometimes they are busy or off work and I will set up a new customer account but they cannot be approved and access their account until the office approves them and sends them the invite. Review collected by and hosted on G2.com.

I love the ease of use in the mobil app, when it's working. Review collected by and hosted on G2.com.

Too many quirks in the app, customer support is very slow to respond. We've had it for months and really have not had a chance to put it to work. Review collected by and hosted on G2.com.

The fact that we can integrate our orders to our ERP system and still be able to notify our customers with updates. Review collected by and hosted on G2.com.

Adding products is too cumbersome. It should be easier to add single products (rather than bulk upload). Review collected by and hosted on G2.com.

We have enjoyed using this user-friendly tool. It has made order writing and submission much faster and easier for the reps in the field. Review collected by and hosted on G2.com.

There is nothing to dislike! Any challenges I’ve had, have been resolved by their customer service technicians! Review collected by and hosted on G2.com.

easy to enter an order, build sales. can search for an item in several ways, discontinued items are removed from the program, so you're not selling items that are not available. color pictures in app and order copies Review collected by and hosted on G2.com.

it does not save orders permanently, it would be nice to have records of older orders in the syetm Review collected by and hosted on G2.com.

Ease of order entry from customer through our in house sales staff. We no longer receive faxes, photos of handwritten orders or email with inaccurate item numbers. Review collected by and hosted on G2.com.

We would like to more easily add custom fields to be imported to NetSuite. Review collected by and hosted on G2.com.