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UP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

5/24/2021

"Exceeded Expectations"

4.5/5

What do you like best about Handbid?

Handbid platform is so well-organized! Many helpful features and enhancements. I hosted an art auction at our school during covid19 and having a "paperless" super streamlined, and attractive app like Handbid was such a great find. Cataloging the art was so easy - and it looked really nice when it was presented in final form. I appreciated how user-friendly the app was too. Oh, and having a URL available to guests off-site was a big plus. I absolutely appreciated having a Handbid "auction expert and coach" available to educate and train me. Working with someone knowledgeable in the business of events and not-for-profits was such an added benefit. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There was nothing I didn't like. If I had to find one thing to critizice it might be the additional 3.3% processing fee to use the Puzzle feature on Handbid but I understand how this falls outside Handbid control vis a vis Stripe. Review collected by and hosted on G2.com.

What problems is Handbid solving and how is that benefiting you?

The success of our event can be attributed mainly to Handbid; guests loved how interactive the app was at our recent art show. I loved how streamlined it is (in a shop of "1" responsible for an event during covid19), and managing the checkout process was a dream! Artists we solicited for donated items were equally pleased to hear that we were using a feature that would make their artwork "look" and "present" well to the community. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Thank you for this wonderful review! We are glad to hear Handbid was a better option than paper and it was accessible to all of your donors during COVID. We love to hear your checkout was a dream too! That was one of the many reasons Handbid started, was to help minimize your checkout lines and we are happy to hear this was enjoyable for you. As far as the processing fees, those are standard credit card fees from using Stripe (3.5% + .30 / transaction) and luckily we have included Puzzle in our Basic and above software packages. For more info on Puzzle, please reach out to your sales representative. Thanks again and we look forward to hosting your next fundraiser in the future!

JG

Jill G.

Executive Director

Small-Business (50 or fewer emp.)

12/13/2021

"Handbid is an easy to use app for fundraising auctions that helps streamline event recordkeeping!"

4/5

What do you like best about Handbid?

Ease of use for donors. The app was very good for most every donor. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Table and bid number assigning function could be better. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Thank you for your feedback, Jill. We are glad to hear from your donors that Handbid was easy to use! While you can assign guests to tables quickly and easily, we realize that some events have a unique process by which they want to pre-assign tables and paddle numbers. We love working with our clients in advance to ensure their registration and check-in procedures run as smoothly as possible. It is always our recommendation that our customers reach out in advance to walk through this process with us.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/23/2020

"Handbid is a great addition to our fundraising toolkit."

5/5

What do you like best about Handbid?

Ease of us. Ability to expand our auction time frame and access for our employees to bid. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There were some issue with uploading pictures. Review collected by and hosted on G2.com.

Recommendations to others considering Handbid:

Make sure you are prepared to train everyone who will be adding auction items and managing bidders in the product. Review collected by and hosted on G2.com.

What problems is Handbid solving and how is that benefiting you?

Handbid allowed us to take our annual auction during our employee giving campaign virtual in this year of COVID-19 concerns. As a healthcare provider keeping our employees safe has been of utmost importance. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Thanks for a lovely review, Brent! Happy to hear we could help you take your fundraising virtual in 2020. We will pass along your feedback about uploading pictures to our software development team. Cheers to happy fundraising in 2021-thanks again!

AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

12/14/2021

"Great Job!"

4.5/5

What do you like best about Handbid?

I appreciated the available online tools Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Set up of our event was somewhat time consuming Review collected by and hosted on G2.com.

Recommendations to others considering Handbid:

The Handbid team comes up with some great suggestions on how to run a successful auction. Review collected by and hosted on G2.com.

What problems is Handbid solving and how is that benefiting you?

A great benefit was that all of our auction items sold, and we had our virtual program as well as our auction all on one site. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Thank you for your wonderful review! Glad to hear you enjoyed our online tools and suggestions. Congratulations on selling all of your auction items! Love to hear that you successfully ran a hybrid event on Handbid. If you have any suggestions on how we could make setup easier for you in the future, please let your Handbid Account Manager know or submit your request to service@handbid.com as we take our client's feedback very seriously and come out with software updates regularly. Thanks again and we look forward to powering your next fundraiser.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/15/2021

"Nonprofit Online Auction"

4.5/5

What do you like best about Handbid?

Handbid allows for a seamless setup and is easy to use for all ages. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I would enjoy a complimentary live training session without paying an additional cost. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Thank you for your positive review! Glad to hear we were key to your fundraising efforts this year and all of your donors found it easy to use. I like your idea of a complimentary live training session, however, did you know we do this every Wednesday at 11AM MT on our YouTube channel? Our Handbid Service team answers your questions live every week! It's a full hour of uninterrupted time where you can get all of your Handbid questions answered as well as hear other questions that different groups have. If you are wanting something else, please email your Account Manager or service@handbid.com and we can help you with a live training session that fits your needs. Thanks again for using Handbid and we look forward to powering your next fundraiser!

See how Handbid improved

MB

Michael B.

12/28/2020

"Handbid Review"

4/5

Response from Melissa Glissmeyer of Handbid

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Hi Michael, thank you so much for your video review! Glad to hear you were able to do this all by yourself and it was easy for you to use. We will take your feedback to our software team about pushing the live video onto your desktop, thank you! We would love to share this on our site, if that's ok with you, and you can also get a $100 credit for your next fundraiser if you refer another organization to Handbid! Thanks again and we appreciate you taking the time to review our software.

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/7/2021

"Quality Product, Easy to Use"

5/5

What do you like best about Handbid?

The manager side and customer side are both easy to learn and work well. Their staff is always quick to answer any questions or troubleshoot anything that might come up. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There are some tiny things I had to get used like the way the site crops pictures, that can be a little frustrating. After a few years of using the site I've gotten used to it. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Thanks for being a long-time user of Handbid! Love to hear that it's still easy for you and your guests to navigate the system. I'll pass your nice comments on to our Client Services team. We look forward to powering your next event!

LC

Lindsay C.

Associate Director

Small-Business (50 or fewer emp.)

7/6/2021

"Great Tool and Partner"

4/5

What do you like best about Handbid?

The receipting to donors was super easy and incorporated the FMV information manually. It was also nice that we could send reminder to all users. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

It did not integrate with our Salesforce database so we had to do a bulk upload of all the gifts. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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We are so pleased to hear we help you exceed your revenue goals for this event! Thanks for letting us know about integrating with Salesforce; we are looking into this. Glad our bulk uploader was able to help you easily upload your items. Thanks for using Handbid and we look forward to powering your next event!

ND

Nick D.

Business Development Manager

Small-Business (50 or fewer emp.)

11/24/2020

"If Handbid's product doesn't convince you, the customer service will - amazing"

5/5

What do you like best about Handbid?

The Handbid package has everything. It's a matter of learning all of its capabilities, which are extensive. What I like BEST though is the customer service, both at the Sales level and the Tech Support level. We were against tight deadlines and Handbid's team *made sure* we succeeded. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I would say the intricacies of the product take time to get used to, but I guess overall that's a positive because of all the options. Just takes time to learn them all. Good amount of videos, doc and FAQs. Review collected by and hosted on G2.com.

Recommendations to others considering Handbid:

We evaluated 3 other platforms and chose Handbid because of its completeness. We had complete confidence it could do what we needed, and it did. We were pleasantly surprised by the high level of customer service and tech support. There's a strong level of dedication to their customers' success. We never felt less than a big, important customer when in fact we're just a small school in NJ -- don't tell Handbid ;-) Review collected by and hosted on G2.com.

What problems is Handbid solving and how is that benefiting you?

We use Handbid to raise funds for our school. It's all the more important in this time of pandemic because many of our traditional in-person fundraisers have been cancelled. Using Handbid, we were able to still "virtualize" and hold fundraisers that we wouldn't otherwise be able to do in person. Review collected by and hosted on G2.com.

Response from Melissa Glissmeyer of Handbid

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Nick, Thank you for such a great review! We are so happy to hear our Client Services team and Sales team were helpful and helped you succeed in your event. I'll be sure to pass this on to our team to let them know how happy you were and that the Handbid Knowledge Base was useful to you to create your auction. Congratulations on fundraising virtually in 2020, you did it!

AS

Angela S.

Event Coordinator

Mid-Market (51-1000 emp.)

2/19/2019

"Handbid use at a state university"

5/5

What do you like best about Handbid?

I really like the price point, I can't find any other product that does what Handbid does for a fraction of the price. It is also really easy to use. I can set up the event and hand ipads to students and they can figure it out on their own in a matter of minutes. It has a very "facebook" like feel that it is intuitive and easy to use. They have added new interactive features that make livestreaming an event really easy since Covid Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I would really like to see the "event" side of registration more robust, needing to purchase guest tickets and adding customization fields like dietary restrictions or tshirt sizes would be great. I am excited to see how this links to social media but it just isn't there quite yet. Review collected by and hosted on G2.com.

Recommendations to others considering Handbid:

There is nothing on the market that can do auctions, raise the paddle and other appeals as easily as handbid, it is easy to use, easy to run and above all cheap enough to not eat into your profit margin! Review collected by and hosted on G2.com.

What problems is Handbid solving and how is that benefiting you?

I love the ease of payment at guest check out, if their card is one file we just hit "pay" and we are all done. I also like that I can print receipts or send invoices anytime throughout the life cycle of the event. I also like that when a donor comes up to me at the end of an event and wants to round up their total or just donate X amount of money I can make those changes on the fly. Review collected by and hosted on G2.com.