Cody S.
CS
Cody S.
Computer & Information Systems Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"Halp is hands down our best vendor"
5/5
What do you like best about Halp?

It's easy, useful, and affordable. Their customer service is also top notch! Review collected by and hosted on G2.com.

What do you dislike about Halp?

Setup was so easy that I overthought it. Review collected by and hosted on G2.com.

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Simple help desk ticketing that works!"
4.5/5
What do you like best about Halp?

We love Halp. It's been really simple to use and does everything we need. The team at Halp is super friendly and easy to work with. They always go above and beyond to make sure we get everything we want from the product. Review collected by and hosted on G2.com.

What do you dislike about Halp?

the interface is similar to other ticketing systems like Zendesk etc but is very simplified. This works for us, but may not have all the customizations that some people want. Review collected by and hosted on G2.com.

Jake C.
JC
Jake C.
Director of Marketing
Mid-Market (51-1000 emp.)
"Help is the tool we needed"
5/5
What do you like best about Halp?

We had been looking for a way to engage our customers on slack. It wasnt manageable before Halp came around. Anyone looking to have an effective engagement on Slack with customers or internal customers should get Halp Review collected by and hosted on G2.com.

What do you dislike about Halp?

Excited for Halp to expand integrations over time. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Integration is good, not sure why everyone has to know"
2/5
What do you like best about Halp?

I like that it's integrated with slack. It's easy to submit tickets, not sure that's in IT's favor though. Review collected by and hosted on G2.com.

What do you dislike about Halp?

I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"Halp halped streamlined support tickets"
4/5
What do you like best about Halp?

Makes service tickets so simple to follow-up on. I love being able to reply and give updates right in Slack - also feel like the response time on the other end is much faster because it's so simple Review collected by and hosted on G2.com.

What do you dislike about Halp?

Nothing really so far.. I guess when it was pulling tickets from ServiceCloud the layout was kind of messy Review collected by and hosted on G2.com.

Adam R.
AR
Adam R.
Support Operations
Internet
Mid-Market (51-1000 emp.)
"Great app to streamline ticket creation in Slack"
4.5/5
What do you like best about Halp?

This product has become a staple in our daily workflow allowing us to provide faster support experience while allowing us to gain metrics and insights into our support Slack usage with customers.

- Adaptable to our business needs

- Amazing customer support

Review collected by and hosted on G2.com.

What do you dislike about Halp?

The Zendesk integration has been bumpy at times Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"A little tough to get used to, but really nice integration tool"
5/5
What do you like best about Halp?

I like how you can reopen or respond to cases directly from Slack. It keeps things very central and organized Review collected by and hosted on G2.com.

What do you dislike about Halp?

I don't like how many email notifications it sends each time there is an update to the case. I feel like maybe one notification for each update would suffice. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Halps me out!"
4/5
What do you like best about Halp?

It's so easy to create a ticket for our internal team. Before I had to send an email and now I can just slack somebody and use the ticket emoji! Review collected by and hosted on G2.com.

What do you dislike about Halp?

The whole company can see my problems. Sometimes this is good but sometimes it's embarrassing. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great Ticketing Platform"
4/5
What do you like best about Halp?

Halp allows us to notify our system administrators whenever there is a pending ticket in the way. This allows for easy communication between user and admins. Review collected by and hosted on G2.com.

What do you dislike about Halp?

Honestly, I do not dislike anything about Halp Review collected by and hosted on G2.com.