AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

4/6/2022

"Halp - Integration with Jira Service Manaegment"

5/5

What do you like best about Halp?

The conversational ticketing is pretty slick Review collected by and hosted on G2.com.

What do you dislike about Halp?

Nothing - u think the product is well built Review collected by and hosted on G2.com.

AC

Verified User in Computer Games

Mid-Market (51-1000 emp.)

3/8/2022

"A huge help to our organization"

5/5

What do you like best about Halp?

Help allows us to fully integrate Slack and Jira Service Manager. This allows our users to enter tickets directly inside the chat interface. Furthermore, it keeps the whole team up to date with their issues and their resolution. Review collected by and hosted on G2.com.

What do you dislike about Halp?

I wish there were a way to privatize the responses so it was less likely to have private details in the main ticket channel in Slack. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/16/2021

"Great way to easily use Slack and ticketing combined!"

5/5

What do you like best about Halp?

It is a great way to make ticketing conversational and to store and preserve the conversation in a ticket. This is especially helpful as Slack has become the most 'organic' way for my organization to talk to one another. Ticketing has always been a burden and it has been difficult for our organization to adopt Jira. Halp has bridged that adoption difficulty. Review collected by and hosted on G2.com.

What do you dislike about Halp?

I do not have anything that I dislike. I would say that they could add additional features and functionalities that improve the experience. For instance, sometimes links, symbols, and emojis do not translate properly between the Slack and Jira ticket. It would be great if it were a smoother integration. I also think Halp could create a better ticketing system than Jira. Review collected by and hosted on G2.com.

What problems is Halp solving and how is that benefiting you?

The problem we are solving with Halp is that people do not like writing tickets, tracking tickets, and documenting the workflow. We do like using Slack and chatting with one another. Slack is well integrated into our workflow, especially given virtual work. Halp makes ticketing natural and fun. It incorporates ticketing into a tool everyone uses. Specifically, everyone in the organization, from Engineering to marketing, uses Slack, and Halp can make ticketing accessible to everyone. Review collected by and hosted on G2.com.

JV

Joe V.

H

Mid-Market (51-1000 emp.)

2/23/2022

"Very intuitive and halpful"

5/5

What do you like best about Halp?

Very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Halp?

There isnt much that I dislike about Halp, if there is anything at all. I can't complain. Review collected by and hosted on G2.com.

DK

Darin K.

Manager, Atlassian Application Services

2/19/2021

"Halp has been a game changer for our support teams"

5/5

What do you like best about Halp?

Halp allows us to quickly create and manage requests in Slack that are managed within our JIRA environment. Review collected by and hosted on G2.com.

What do you dislike about Halp?

I haven't found anything yet that I dislike. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/17/2021

"Very Easy to Use!"

5/5

What do you like best about Halp?

Seemless integration into our environment. Review collected by and hosted on G2.com.

What do you dislike about Halp?

Maybe a good idea to have certain standard templates available to choose from. Not hard to navigate though. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

3/2/2020

"Great Product! Helped our team efficiency."

5/5

What do you like best about Halp?

Halp is easy to use and encourages end users to submit tickets, allowing our IT Team to more efficiently track tickets and response times. Review collected by and hosted on G2.com.

What do you dislike about Halp?

It comes with the problems of any new product in development but they are constantly innovating and pushing new updates. Every iteration of Halp is a dramatic upgrade and you can see that the team is hard at work Review collected by and hosted on G2.com.

What problems is Halp solving and how is that benefiting you?

Halp changed how we handle IT Tickets in our org. You can easily convert slack messages to tickets which encourages end users to begin submitting tickets on their own. Before switching to Halp, only a small amount of our tickets were tracked through our ticketing system. Users preferred sending slack messages and found it easier to do so for any of their needs. This Tool bridged the gap for us and now we are a more efficient team. Review collected by and hosted on G2.com.

CC

Corban C.

Senior Site Reliability Engineer (SRE)

Mid-Market (51-1000 emp.)

8/6/2019

"Great tool for organizing our team"

4.5/5

What do you like best about Halp?

Easy for all parties involved to adopt. Consumers had little impact to their workflow Review collected by and hosted on G2.com.

What do you dislike about Halp?

We've had a few hiccups obviously as Halp is a newer piece of tech. Kudos to their support team however, bug have been fixed quickly and features have been delivered quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Halp:

Halp is a great alternative if you're looking for a ticketing systems but don't want to introduce the toil of using an additional tool. If your consumers are already on Slack, they'll slide right into Halp Review collected by and hosted on G2.com.

What problems is Halp solving and how is that benefiting you?

Halp has helped us organize our Site Reliability Engineering team slack channel. Other engineers from various teams can come ask for help and report incidents as they're well accustomed to, our team members can mark conversations that will require meaningful effort as a ticket. Some engineers have even embraced the /halp slash command to create their own support tickets.

We used to lose requests in old threads, or direct messages, but now we have a nice ticket backlog to and make sure our engineering teams gets the support they need with a minimal impact on how they interact with our team. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/31/2019

"Convenient and quick way to submit tickets "

4/5

What do you like best about Halp?

Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done. Review collected by and hosted on G2.com.

What do you dislike about Halp?

I can't say that there is too much to dislike. It's a simple interface, so it doesn't really provide some extremely robust functionality. You see the status of the ticket and who it is assigned to, and a thread of the conversation revolving around the ticket. Review collected by and hosted on G2.com.

JL

James L.

Director, IT, Dev & Ops

Mid-Market (51-1000 emp.)

7/31/2019

"Awesome helpdesk inside Slack!"

4/5

What do you like best about Halp?

This is almost a fully featured helpdesk system within the confines of Slack. The integrations help it co-exist with an existing ticketing system should you desire. Review collected by and hosted on G2.com.

What do you dislike about Halp?

We pulled the plug and are 100% using Halp in Slack for helpdesk tickets. The problem we have is notifications for after-hours. Slack and thus Halp does not have an effective notification method for on-call technicians. Integration with OpsGenie or another similar system would be awesome! Review collected by and hosted on G2.com.