The integration and ease of use with slack are invaluable. Also, having access to a web-based console makes all the difference if we want to escape slack for a bit. Review collected by and hosted on G2.com.

The notification system is a little weird to get used to and feels clunky. Seeing multiple notifications for the same thread is a tad annoying when you're the admin and responding on the ticket. Review collected by and hosted on G2.com.

I like the following:

-Integration with slack works well

-emoji logic to a ticket is probably the best thing ever

-I like how slack and web version immediately updates and refreshes the data Review collected by and hosted on G2.com.

I dislike the following:

-Reporting is probably the biggest pitfall for this platform

-Pain just to look at archived tickets

-Not much logic functionality when it comes to creating recipes, right now it's very basic

-I don't like how the overdue logic seems to not work correctly Review collected by and hosted on G2.com.

The fact that it is so easy to use, easy to respond to, and easy to review! Review collected by and hosted on G2.com.

Sometimes the ticket won't pop up right away. Review collected by and hosted on G2.com.

It has been an absolute game-changer for managing customer requests from Slack Connect. Review collected by and hosted on G2.com.

I don't have much that I dislike, although it would be useful to have some alerting for when tickets are sitting in the queue too long. Review collected by and hosted on G2.com.

it's very convinient to create a ticket in teams and by email. make our IT supprot easier. Review collected by and hosted on G2.com.

if there are multi-channel in one triage team would be better. Review collected by and hosted on G2.com.

One touch ticket creation via emoji from slack DM Review collected by and hosted on G2.com.

Nothing! This is the best solution if you want to keep comms in slack while keeping your staff insulated from navigating a new helpdesk software Review collected by and hosted on G2.com.

Ease of use for users and agents, private conversations between agents, triage channels for Qs, ability to create forms, integration with other Atlassian products, including JIRA Review collected by and hosted on G2.com.

Features for reporting, sorting, filtering, and automation are basic. Compared to JIRA automation and reporting. Hope we get there with Atlassian leading the product Review collected by and hosted on G2.com.

Halp helps most with communicating across multiple other platforms. Review collected by and hosted on G2.com.

Halp if great and serves its purpose. Doesn't really feel like it's missing anything to me! Review collected by and hosted on G2.com.

I love how streamlined Halp is! How it integrates fully with slack and Jira. It helps so much to have everything in one spot for employee's. Review collected by and hosted on G2.com.

I think the name change was a big miss! Halp was such a fun name and now the company needed to relearn and understand it is now "assist". Review collected by and hosted on G2.com.

The SLACK integration makes using Halp easy for our agents and users. Review collected by and hosted on G2.com.

When viewed mobily on a browser, I am unable to read any of the ticket information due to the outer frames taking up so much space and being set to absolute widths. Review collected by and hosted on G2.com.