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DD

Dawn D.

Enterprise (> 1000 emp.)

7/21/2020

"Great customer experience/ customer service"

5/5

What do you like best about HALO?

Friendly staff available and willing to help Review collected by and hosted on G2.com.

What do you dislike about HALO?

sometimes brochure becomes outdated regarding what is available - online is more up to date especially electronics Review collected by and hosted on G2.com.

Recommendations to others considering HALO:

N/A Review collected by and hosted on G2.com.

What problems is HALO solving and how is that benefiting you?

There have been no problems on Halo side only our Benefit Administrator does not send over all employees correctly so I have to send our representative these one offs and sometimes as many as 25 to put in manually. They handle all service awards from letter to product to mailings Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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Thanks for taking the time to update your review, Dawn! We’re so glad to hear you’re receiving helpful, friendly support from our team. I have some good news regarding the brochures. We have switched from printed brochures to a one pager that guides employees directly to our online gift catalog where they can always see the most up-to-date assortment for ordering. We’re finding this helps avoid disappointment over gift item changes and creates a better experience for employees. I hope this change is helpful for your recognition program!

MC

MAYRA C.

Mid-Market (51-1000 emp.)

11/9/2023

"My experience with HALO has been nothing less than excellent!"

5/5

What do you like best about HALO?

They provide great quality awards that have made endless memories for our McDonald's staff! Review collected by and hosted on G2.com.

What do you dislike about HALO?

There is nothing I dislike about HALO. They have provided fantastic customer service when needed, great award presentations and overall satisfactory service. Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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Thanks for the review, Mayra! We're happy to hear you're having an excellent experience and love to help recognize McDonald's employees.

ML

Matthew L.

Enterprise (> 1000 emp.)

2/23/2023

"A good solution for service awards"

4/5

What do you like best about HALO?

My rep, Roger, does a great job of helping with any questions that I have and is always responsive when I reach out to him. There are a good number of prizes at each level that cover a variety of interests Review collected by and hosted on G2.com.

What do you dislike about HALO?

I wish that HALO would bring back the paper catalogs that used to come with service awards. When someone is at 30 or 40 years of service the last thing they want to do is get a piece of paper telling them they need to go online to view and choose a prize. I would also remove the trigger which sends a gift to people who haven't responded. Generally, the lack of response is because the employee is no longer with the company and not eligible for a prize. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

11/14/2023

"Exceptional Customer Focus and Support"

4.5/5

What do you like best about HALO?

I appreciate the dedicated team of people that provide programming and process support. Review collected by and hosted on G2.com.

What do you dislike about HALO?

No realy downsides for me. Only desire would be for more modern interface designs and proactive recommendations for solutions to needs. Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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We love to hear you're having an exceptional experience overall! Thanks for the feedback about the platform interface and offering proactive solutions. We'll continue working to improve in these areas.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

11/20/2023

"Great employee experience"

3.5/5

What do you like best about HALO?

The team is very responsive and the implementation was quick. Review collected by and hosted on G2.com.

What do you dislike about HALO?

Some customizations are not available, but overall a good user experience, Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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Thanks for the review! We're delighted to hear you're receiving responsive support and that it's a great experience for your employees. If you're open to sharing further feedback, we're eager to know what types of customizations you're looking for. You can reach out to me directly at lizzie.bell@halo.com. Thanks again! :)

AT

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

11/21/2023

"Quality Products"

4.5/5

What do you like best about HALO?

The variety of products and the quality. Review collected by and hosted on G2.com.

What do you dislike about HALO?

It has been difficult to customize some items; but I appreciate the effort from the staff to make these visions happen and for accomodating our comapany's needs. Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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Thanks so much for your feedback! We love partnering with you to help show appreciation for your employees.

KM

Kali M.

Mid-Market (51-1000 emp.)

2/24/2023

"HALO is one of the top contenders"

4.5/5

What do you like best about HALO?

The best things about HALO are that they provide excellent customer service, they are swift to answer any questions or concerns, and the fact that anyone can replace a broken gift or a gift that never showed up all at no extra cost. Review collected by and hosted on G2.com.

What do you dislike about HALO?

What I dislike about HALO is that some gifts are a little expensive. However, HALO has given solutions such as taking out the pricier offerings to employees for the company to save more money. Review collected by and hosted on G2.com.

What problems is HALO solving and how is that benefiting you?

HALO has made our employees feel more appreciated at work; many employees (especially those that have been with us for 10+ years) are excited that they are finally getting recognized for their time with the company. They were happy with the awards but ecstatic when they also found that they got a free gift along with it. Review collected by and hosted on G2.com.

AM

Verified User in Manufacturing

Enterprise (> 1000 emp.)

11/9/2023

"Very customer oriented and lives the spirit of recognition."

4.5/5

What do you like best about HALO?

Online gift portal is very easy to use. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about HALO?

Freight and duty fees are very high even for interstate commerce. Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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Wow! Thanks for taking the time to review us. We're thrilled to hear the 1 year certificates are appreciated and proudly displayed by your staff!

TD

Tammy D.

Employee Engagement Specialist

Enterprise (> 1000 emp.)

11/1/2018

"Reliable provider of Service Recognition gifts"

4.5/5

What do you like best about HALO?

The best thing about HALO is their team of employees, specifically our Account Manager, Nicola. When we do experience issues, she is there to help us resolve them. Products seem to be good quality, few employee complaints. Review collected by and hosted on G2.com.

What do you dislike about HALO?

At this moment, I don't dislike anything about HALO. Review collected by and hosted on G2.com.

Recommendations to others considering HALO:

Danielle and team are responsive and friendly. Offering a service and retirement recognition gifts through HALO works for us. Review collected by and hosted on G2.com.

What problems is HALO solving and how is that benefiting you?

Recognizing all employees across a rapidly growing organization in a consistent and fair way. Employees understand all are being treated fairly, which is a positive. Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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Thanks for taking the time to update your review, Tammy! We're so glad you feel in good hands with Nicola and Danielle and that the program is making a positive impact with your employees.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/10/2023

"Basic Employee Engagement Platform"

2.5/5

What do you like best about HALO?

Easy to send kudos and e-cards. Able to brand to the organization. Review collected by and hosted on G2.com.

What do you dislike about HALO?

Disconnect of client and client manager. Review collected by and hosted on G2.com.

Response from Lizzie Bell of HALO

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We're sorry to hear about the disconnect you're experiencing! Would you please reach out to me at lizzie.bell@halo.com so we can understand what's happening and work to make it better?