# HALO Reviews **Vendor:** HALO **Category:** [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) **Average Rating:** 4.4/5.0 **Total Reviews:** 240 ## About HALO HALO is the global leader in recognition and incentive solutions, branded merchandise, and uniform programs. We help our clients connect their employees and customers to organizational culture and break through barriers to enhance engagement, satisfaction, and brand association. With more than 1,800 employees in 42 global offices, we offer the most comprehensive range of capabilities in the industry, from technology solutions and creative services to global sourcing and logistics. Our clients include over 100 of the Fortune 500 as well thousands of small- to mid-size companies seeking to make a breakthrough with their people, culture, and brands. ## HALO Pros & Cons **What users like:** - Users praise the **excellent customer support** from HALO, appreciating quick responses and helpful representatives like Nicola. (11 reviews) - Users highlight the **helpful customer support** of HALO, enhancing their overall employee recognition experience. (8 reviews) - Users commend HALO for their **quick response time** , receiving prompt support that enhances overall satisfaction. (7 reviews) - Users value the **ease of use** of HALO, finding the website user-friendly and effective for employee recognition. (5 reviews) - Users value the **ease of use and exceptional customer support** of HALO, enhancing the employee recognition experience remarkably. (5 reviews) - Selection (3 reviews) - Variety (3 reviews) - Users value how HALO fosters **awareness of strengths** , enhancing their understanding of positive performance aspects. (2 reviews) - Communication (2 reviews) - Creativity (2 reviews) **What users dislike:** - Users find the **usage difficulty** in HALO challenging due to complex processes and inadequate support resources. (3 reviews) - Users find **feedback issues** frustrating, often requiring extensive searching and leading to dissatisfaction with support response times. (2 reviews) - Users experience **integration issues** with HALO, often feeling unsupported when APIs fail to function properly. (2 reviews) - Users find that **low performance** of HALO makes launching websites time-consuming and frustrating. (2 reviews) - Users find the **time-consuming nature** of launching a website with HALO to be a significant concern. (2 reviews) - Users find the **time consumption** for launching a website with HALO can be quite burdensome and prolonged. (2 reviews) - Time-Consumption (2 reviews) - Budget Management (1 reviews) - Expensive (1 reviews) - High Prices (1 reviews) ## HALO Reviews ### 1. HALO **Rating:** 4.0/5.0 stars **Reviewed by:** Sanjay L. | Technical Support, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about HALO?** Halo UI was quite fast so that point i like in that **What do you dislike about HALO?** some process in the Halo are not easy to use like procurement one etc **What problems is HALO solving and how is that benefiting you?** Halo first solves our loading issue and ui design waa quite good ### 2. Excellent PSA though workflow management can be confusing! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave P. | Senior Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about HALO?** Queue management, agent involvement, decent support and integration with our other stack products means that the PSA has become the centralised product for the organisation. **What do you dislike about HALO?** Support can be a little circuitous, and problems/issues are not readily identifiable - lots of digging! **What problems is HALO solving and how is that benefiting you?** PSA and to some extent CRM. Project management, reporting, Sales management/generation etc. ### 3. Halo: Where everything comes and goes! **Rating:** 4.0/5.0 stars **Reviewed by:** Drew M. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about HALO?** All the intigrations! We picked it specifically to intigrate all our tools. **What do you dislike about HALO?** At times we feel left in the dust when API/intigrations do not work and Halo points the finger at the other company out of the gate, rather then trouble shoot on the spot. **What problems is HALO solving and how is that benefiting you?** Our souce of truth! ### 4. Acceptable Service Anniversary program **Rating:** 3.5/5.0 stars **Reviewed by:** Kaitlyn R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about HALO?** Halo is often changing up the items offered in their catalogue. Halo's prices seem to be pretty fair for the cost of the item and their mark up. We have a dedicated assigned account manager. There are many different features that Halo offers that my cvompany does not use. My coworkers do not have any issues accessing the site and finding the product they want. The emails alerting employees of their anniversary is autamed, which takes our HR team almost entirely out of the picture, which is very nice. **What do you dislike about HALO?** It took 4 years for us to be given an account manager, which lead to a lot of back and forth and a delay in changes and corrections. The shipping and freight cahrges are often very high and despite requesting to be informed before hand when they will be high, this never occurs. We have had 300+ charges on shipping of items. The online portal is not easy to navigate or administer. I cannot add or remove employees from the portal myself and must do so through data uploads manually emailed to Halo. **What problems is HALO solving and how is that benefiting you?** Halo is managing the gifting portion of our service anniversay program. They send emails to the employees to alert them they have met a service milestone, send a link to an online catalogue where the employee is able to choose their gift, and ship the item to the employee. **Official Response from Lizzie Bell:** > Thanks for sharing your feedback with us, Kaitlyn. It's great to hear your team is benefiting from the automation and in good hands with a dedicated account manager now! We're sorry to hear you weren't getting the support you wanted for some time. Thanks also for voicing the issues you're having around the shipping charges and online portal. I'm connecting with your account manager to see how we may be able to improve this for you. ### 5. Need for More points per approved nomination by coworkers and patients **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2024 **What do you like best about HALO?** It allows us to be more aware of what we're doing well **What do you dislike about HALO?** Low points per nomination. You can't redeem points for anything hardly. It's hard to Navigate at times and confusing at others. **What problems is HALO solving and how is that benefiting you?** I don't know that it solves anything with myself as I always do my 100% with every patient, family member, and coworker. I consistently go above and beyond, but most aren't incentivised to even nominate due to what I believe is jealousy/ coworkers only want themselves to be recognized. It's currently benefitted me as I was able to redeem my points for a $25 mastercard. That was nice. ### 6. Top Notch Gift Selections & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chrystal S. | People & Culture Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about HALO?** Large variety of gifts offered at each service level. Gifts ship out rather quickly & are exactly as described. The team at HALO are great at responding to my emails and providing service to employees when they need it. **What do you dislike about HALO?** The shipping of service awards at the beginning of the quarter can be delayed at times. Part of that is my fault so I'm going to make sure data is turned in by the deadline for the 2024 Q1 awards to see if that helps matters. **What problems is HALO solving and how is that benefiting you?** It allows us to recognize the years of service milestones for our employees - with over 4,000 employees nationwide, HALO helps keep the managers & company on track for recognizing those anniversaries! **Official Response from Lizzie Bell:** > Thanks so much for taking the time to share your experience, Chrystal! We appreciate your partnership in producing your employee's awards in a timely manner. ### 7. Very Responsive and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Lori S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about HALO?** I love the selection they have for our employees regarding recognition gifts. I know our employees use the site by the monthly invoice, and I can run reports as well. It's very nice having a company that provides recognition for anniversaries, birthdays, and spot gifts automatically. **What do you dislike about HALO?** I truly can't think of anything I dislike about HALO. Anytime I have requested something regarding the site, they have come through and adjusted it for me. Pertaining to how employee updates are sent, I would love to see a feed go from our HRIS system to their system. This could be an issue with our HRIS provider and not HALO. **What problems is HALO solving and how is that benefiting you?** We run a lean HR team. Having Halo perform our rewards and recognition processes frees up my time for other duties I perform. While we celebrate birthdays and anniversaries by announcing it on the company tv boards, I lean on Halo to make sure these milestones are special for the employee. **Official Response from Lizzie Bell:** > Thanks for your kind review, Lori! We're so glad we can play a part in making your job easier and helping recognize employees for their special accomplishments. We'll also pass on your feedback about HRIS integration to internal teams. ### 8. Halo works but there is a lot of room for improvement. **Rating:** 2.0/5.0 stars **Reviewed by:** JACKY L. | SCM Lean Trainer/Project Management/Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about HALO?** The team is very responsive via email and they try to resolve issues within less than three days, **What do you dislike about HALO?** 1. They do not pick up the phone. 2. The website is extremely rudimentary. **What problems is HALO solving and how is that benefiting you?** Employees can be recognized using the Halo site. **Official Response from Lizzie Bell:** > Thanks for taking the time to review us, Jacky. We're sorry to learn you're not having a great experience with our website or getting support on the phone. We'd love an opportunity to make this right. I'll be reaching out directly to you so we can connect on your feedback. ### 9. Serves our needs for our budget. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about HALO?** Wide variety of gifts for our employees. **What do you dislike about HALO?** Longer than Iwould like shipping times... **Recommendations to others considering HALO:** All around great organization to work with! **What problems is HALO solving and how is that benefiting you?** Researching new products. ### 10. Halo has been a pleasure to work with on our journey to improve employee satisfaction. **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about HALO?** Halo is highly responsive to emails and calls. They are quick to offer best practices and ideas for projects and other initiatives. We met with one other company before signing with Halo and they weren't as personable or knowledgeable as Halo has been. **What do you dislike about HALO?** Launching a website with Halo is hugely time-consuming. This isn't something that Halo can necessarily fix, it's just something that companies should be aware of when signing on to create a site. **What problems is HALO solving and how is that benefiting you?** Halo is helping us to expand our employee recognition. We only have an employee-of-the-month program but want to reach each of our 6000 staff. We are also trying to promote the use of technology and move away from paper advertisements. **Official Response from Lizzie Bell:** > Thank you so much for sharing your experience, Lauren! We're so glad you're receiving responsive and personable support. We appreciate you sharing the feedback about the launch being time-consuming. Ease of use for our customers is a high priority for us and we'll continue to strive towards quicker and smoother launches. We look forward to continuing to support you in recognizing your employees! ### 11. Great customer experience/ customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about HALO?** Friendly staff available and willing to help **What do you dislike about HALO?** sometimes brochure becomes outdated regarding what is available - online is more up to date especially electronics **Recommendations to others considering HALO:** N/A **What problems is HALO solving and how is that benefiting you?** There have been no problems on Halo side only our Benefit Administrator does not send over all employees correctly so I have to send our representative these one offs and sometimes as many as 25 to put in manually. They handle all service awards from letter to product to mailings **Official Response from Lizzie Bell:** > Thanks for taking the time to update your review, Dawn! We’re so glad to hear you’re receiving helpful, friendly support from our team. I have some good news regarding the brochures. We have switched from printed brochures to a one pager that guides employees directly to our online gift catalog where they can always see the most up-to-date assortment for ordering. We’re finding this helps avoid disappointment over gift item changes and creates a better experience for employees. I hope this change is helpful for your recognition program! ### 12. My experience with HALO has been nothing less than excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** MAYRA C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about HALO?** They provide great quality awards that have made endless memories for our McDonald's staff! **What do you dislike about HALO?** There is nothing I dislike about HALO. They have provided fantastic customer service when needed, great award presentations and overall satisfactory service. **What problems is HALO solving and how is that benefiting you?** HALO has always solved any problem in the moment. Our contact has given quick responses, resolutions and reassurance we will get the best service from HALO. **Official Response from Lizzie Bell:** > Thanks for the review, Mayra! We're happy to hear you're having an excellent experience and love to help recognize McDonald's employees. ### 13. A good solution for service awards **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about HALO?** My rep, Roger, does a great job of helping with any questions that I have and is always responsive when I reach out to him. There are a good number of prizes at each level that cover a variety of interests **What do you dislike about HALO?** I wish that HALO would bring back the paper catalogs that used to come with service awards. When someone is at 30 or 40 years of service the last thing they want to do is get a piece of paper telling them they need to go online to view and choose a prize. I would also remove the trigger which sends a gift to people who haven't responded. Generally, the lack of response is because the employee is no longer with the company and not eligible for a prize. **What problems is HALO solving and how is that benefiting you?** It's an enterprise-wide solution that makes giving service awards easy. We alert HALO to upcoming anniversaries, and receive award packets quarterly which can be given out to our employees. ### 14. Exceptional Customer Focus and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about HALO?** I appreciate the dedicated team of people that provide programming and process support. **What do you dislike about HALO?** No realy downsides for me. Only desire would be for more modern interface designs and proactive recommendations for solutions to needs. **What problems is HALO solving and how is that benefiting you?** Halo provides a single platform for peer-to-peer and nomination-based recognition programs as well as fulfiling milestone service anniversary processing and gift fulfillment. **Official Response from Lizzie Bell:** > We love to hear you're having an exceptional experience overall! Thanks for the feedback about the platform interface and offering proactive solutions. We'll continue working to improve in these areas. ### 15. Great employee experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about HALO?** The team is very responsive and the implementation was quick. **What do you dislike about HALO?** Some customizations are not available, but overall a good user experience, **What problems is HALO solving and how is that benefiting you?** The site allows us to recognize our employees by allowing them to choose their own year-end gift from a nice catalog of items. **Official Response from Lizzie Bell:** > Thanks for the review! We're delighted to hear you're receiving responsive support and that it's a great experience for your employees. If you're open to sharing further feedback, we're eager to know what types of customizations you're looking for. You can reach out to me directly at lizzie.bell@halo.com. Thanks again! :) ### 16. Quality Products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about HALO?** The variety of products and the quality. **What do you dislike about HALO?** It has been difficult to customize some items; but I appreciate the effort from the staff to make these visions happen and for accomodating our comapany's needs. **What problems is HALO solving and how is that benefiting you?** Recognizing employees and making them feel appreciated. **Official Response from Lizzie Bell:** > Thanks so much for your feedback! We love partnering with you to help show appreciation for your employees. ### 17. HALO is one of the top contenders **Rating:** 4.5/5.0 stars **Reviewed by:** Kali M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about HALO?** The best things about HALO are that they provide excellent customer service, they are swift to answer any questions or concerns, and the fact that anyone can replace a broken gift or a gift that never showed up all at no extra cost. **What do you dislike about HALO?** What I dislike about HALO is that some gifts are a little expensive. However, HALO has given solutions such as taking out the pricier offerings to employees for the company to save more money. **What problems is HALO solving and how is that benefiting you?** HALO has made our employees feel more appreciated at work; many employees (especially those that have been with us for 10+ years) are excited that they are finally getting recognized for their time with the company. They were happy with the awards but ecstatic when they also found that they got a free gift along with it. ### 18. Very customer oriented and lives the spirit of recognition. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about HALO?** Online gift portal is very easy to use. Great customer support. **What do you dislike about HALO?** Freight and duty fees are very high even for interstate commerce. **What problems is HALO solving and how is that benefiting you?** The addition of the 1-year award was good advice. The award certificates are often proudly displayed at employee work stations. **Official Response from Lizzie Bell:** > Wow! Thanks for taking the time to review us. We're thrilled to hear the 1 year certificates are appreciated and proudly displayed by your staff! ### 19. Reliable provider of Service Recognition gifts **Rating:** 4.5/5.0 stars **Reviewed by:** Tammy D. | Employee Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about HALO?** The best thing about HALO is their team of employees, specifically our Account Manager, Nicola. When we do experience issues, she is there to help us resolve them. Products seem to be good quality, few employee complaints. **What do you dislike about HALO?** At this moment, I don't dislike anything about HALO. **Recommendations to others considering HALO:** Danielle and team are responsive and friendly. Offering a service and retirement recognition gifts through HALO works for us. **What problems is HALO solving and how is that benefiting you?** Recognizing all employees across a rapidly growing organization in a consistent and fair way. Employees understand all are being treated fairly, which is a positive. **Official Response from Lizzie Bell:** > Thanks for taking the time to update your review, Tammy! We're so glad you feel in good hands with Nicola and Danielle and that the program is making a positive impact with your employees. ### 20. Basic Employee Engagement Platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about HALO?** Easy to send kudos and e-cards. Able to brand to the organization. **What do you dislike about HALO?** Disconnect of client and client manager. **What problems is HALO solving and how is that benefiting you?** Able to track and create reports for team member recognition which then helps us identify potential opportunities for employee engagement. **Official Response from Lizzie Bell:** > We're sorry to hear about the disconnect you're experiencing! Would you please reach out to me at lizzie.bell@halo.com so we can understand what's happening and work to make it better? ### 21. Helpful and responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about HALO?** I apprecitae the quick responses from them and the open communication style. **What do you dislike about HALO?** There are times where solutions seem to take longer than before. **What problems is HALO solving and how is that benefiting you?** Streamlining a process for peer to peer recognition **Official Response from Lizzie Bell:** > We appreciate you taking the time to share your experience and are so glad you're having a good experience overall! Thanks for the feedback about the longer than normal turn-around times you're seeing lately. We're always working to make it easier and more efficient to work with HALO and will continue to focus on this area. ### 22. Great way to recognize hard work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about HALO?** Ease of use, customer support and the number of feautures provided make Halo a great employee recognition partner. We have a great representative, Nicola who is very helpful and knowledgeable. Our colleagues look forward to their recognition walls for each milestone! **What do you dislike about HALO?** There has not been anything yet that we dislike about Halo. **What problems is HALO solving and how is that benefiting you?** Halo has allowed us to center and organize our recognition program. **Official Response from Lizzie Bell:** > Thank you so much for taking the time to review us! We're glad you're having a great experience with the program. ### 23. Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Carla A. | Executive Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about HALO?** Oure account manager Nicola is so helpful, she make the HALO experience even better. **What do you dislike about HALO?** We have a base model, its functional but if you have the means, upgrade. **What problems is HALO solving and how is that benefiting you?** Holiday gifts are a breeze, no more stuffing envelopes. **Official Response from Lizzie Bell:** > Thanks so much for taking the time to review us, Carla! We're so glad you're enjoying working with Nicola and no longer stuffing those envelopes! :) ### 24. Prioritizing client relationship and consumer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about HALO?** I love that they listen to customer needs, develop the right solution and provide options to enhance. The quality of goods is superior, and they can be fulfill in all, if not most, countries. **What do you dislike about HALO?** The account executive team provides meaningful strategic ideas to go along with data to help you stay ahead of demand. The customer experience team is very responsive and resolves issues when things happen. There is not much to dislike. **What problems is HALO solving and how is that benefiting you?** Being a global company, we experience challenges with delivery of goods. Halo provides in-country shipping options to expedite delivery while reducing customs and shipping costs. This boots the employee experience and helps us to provide the same experience in countries. ### 25. Reliable Vendor + Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about HALO?** We have worked with Halo for Years, they provide us with a great selection of products to reward employees **What do you dislike about HALO?** Would be good to receive reminders to give the rewards out. We get the entire year in one order, but as the year goes by we sometimes forget to reward our receipeitns and its embarssing. **What problems is HALO solving and how is that benefiting you?** Recognition years of servcie awrds. **Official Response from Lizzie Bell:** > Thanks for taking the time to review us! We're so glad to hear you're receiving great customer service. That makes a lot of sense that reminders would be helpful to you, and we do have some options for reminders that could help. Feel welcome to reach out to your account manager or to me directly (lizzie.bell@ halo.com) and we can figure out what would work best! ### 26. Easy to work with. Initial set up there were a few bugs; easy to use now that we are a few years in. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about HALO?** Gift choices are refreshed often. Our HALO contact is very timely when replying to my email. **What do you dislike about HALO?** Isn't truly HALO; it's the password needing to be reset. Our employees use their employee number as the username; many would also like to use their employee number as the password. **What problems is HALO solving and how is that benefiting you?** Employee recognition at specific anniversary dates. Employees are grateful to make their own choice for a gift, love being recognized. **Official Response from Lizzie Bell:** > Thanks for the review! We're so glad to hear your employees love being recognized through the program. ### 27. very happy with Halo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about HALO?** I like the team I work with at Halo. Rebecca Remely has been a great partner with GMR since day one. Sonnah Barrie is always very responsive, knowledgable and friendly. **What do you dislike about HALO?** nothing comes to mind. Halo has always been a great partner **What problems is HALO solving and how is that benefiting you?** they work with us when we are looking at adding different employee groups by creating mulitple proposals. They listen to our needs. **Official Response from Lizzie Bell:** > We appreciate you taking the time to review us and are so happy you're having a great experience working with our team! ### 28. Overall, my experience with Halo is extremely positive. Jennifer is extremley responsive and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about HALO?** I like how accessible my Account Manager truly is. **What do you dislike about HALO?** Feedback I've received form the employee is our gift selection being a bit outdated. Esepcially for those with 15-25 years of servcies, they expected more from the gift selection. **What problems is HALO solving and how is that benefiting you?** They manage out employee service awards. **Official Response from Lizzie Bell:** > We appreciate the review and shoutout to Jennifer! So happy to hear you're receiving responsive support. ### 29. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about HALO?** Great customer service and partnership on our service program, and franchisee award programs **What do you dislike about HALO?** Nothing that i can think of- have been happy with service received **What problems is HALO solving and how is that benefiting you?** Helping us celebrate our employee milestones for both corporate staff and our franchisees. Helping us celebrate our top franchisees with annual awards. **Official Response from Lizzie Bell:** > Thanks for taking the time to share your experience! We appreciate the great partnership too. :) ### 30. Good selection of choices, good support help, good response time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about HALO?** I like the products offered for employees to choose from as well as the response from our representative **What do you dislike about HALO?** I have nothing to report here, everything seems to be working as it should **What problems is HALO solving and how is that benefiting you?** There are no current problems. Any time there have been questions or needs, the response is timely. **Official Response from Lizzie Bell:** > Wonderful to hear your employees are enjoying the reward gifts! We appreciate you taking the time to share your experience. ### 31. Halo Recognition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about HALO?** It provides recognition for employees and something for them to look forward to. **What do you dislike about HALO?** It takes a long time to reset changes such as company logo, mission statement or signature changes. **What problems is HALO solving and how is that benefiting you?** Issues asise when reports are submitted quarterly and staff move on. The benefits is that you set it and it is sent without having to follow up. **Official Response from Lizzie Bell:** > We appreciate you taking the time to share your experience and are so glad to hear your employees enjoy and look forward to the program! Thanks for the feedback about the long turn-around times on program changes. We're always working to make it easier and more efficient to work with HALO. ### 32. HALO is wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about HALO?** HALO is very professional, thoughtful company and always thinks of employee needs first! **What do you dislike about HALO?** I don't have anything negative to say about HALO **What problems is HALO solving and how is that benefiting you?** HALO is our service award vendor. They provide our employees with a tier-based gift selection for each of our service anniversaries. **Official Response from Lizzie Bell:** > We appreciate you sharing your experience... thanks so much! ### 33. Ideal partnership with HALO for our Employee Recognition Program **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer H. | Principal, Benefits and Well-Being Programs, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about HALO?** HALO provides us with a customized recognition and engagement program that helps us enhance our company culture. HALO’s staff is very supportive and always goes above and beyond to meet our needs. **What do you dislike about HALO?** I don’t have any comments to add about dislikes. The HALO staff is always responsive and follows through on helping support our program. I am so thankful that I get to partner with HALO! **What problems is HALO solving and how is that benefiting you?** Our recognition program celebrates employee milestones with lapel pins, gifts, and crystal awards for Years 1-60 years. The program has been administered through HALO Branded Solutions for many years. ### 34. Halo Recognition User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about HALO?** User friendly website. Very easy to maneuver through it. Program is simple but yet provides great results. **What do you dislike about HALO?** I have not experienced anything at this time that is negative. **What problems is HALO solving and how is that benefiting you?** Morale and showing that the company appreciates the hard work and commitment that the colleague is making each and every day. **Official Response from Lizzie Bell:** > Thanks so much for taking the time to review us! We're so happy to hear you're enjoying the platform. ### 35. Excellent program management, customer service. Responsive, effective, efficient, personable **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine K. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about HALO?** responsive, interactive accurate processing, accommodating, effecticve, efficient, customer focused **What do you dislike about HALO?** no dislikes. Excellent team interaction **What problems is HALO solving and how is that benefiting you?** it inspires engagment from above, recognizes employees, causes interaction from all levels Employees look forward to awards but also to engage and interact in ways we could not prior to the program **Official Response from Lizzie Bell:** > Thanks for taking the time to share your experience, Catherine! We're so happy to hear the platform is helping to create meaningful interactions in your organization. ### 36. Halo has a dedicated team of professionals who are extremely responsive to the customers needs **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about HALO?** Excellent customer service, very responsive to the customers needs and wants. **What do you dislike about HALO?** There are no downsides. I love working with the team. **What problems is HALO solving and how is that benefiting you?** We are doing our best to promote recognition and rewards, really trying to engage our employees. HALO has given us great advice and guidance. **Official Response from Lizzie Bell:** > Wow! Thanks so much for the review, Patricia. We're so happy to be a part of your employee recognition efforts! ### 37. My experience with Halo has been amazing!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about HALO?** Great staff that is knowledgeable and extremely helpful to me as a new user. **What do you dislike about HALO?** Unclear email communication when requests are processed. **What problems is HALO solving and how is that benefiting you?** They are assisting us in recognizing milestone anniversaries in a timely, consistant manner. **Official Response from Lizzie Bell:** > Wow! Thanks so much for the kind words. We're so glad you're having an amazing experience overall. I would love to understand more about the unclear email communications so we can improve. If you're open to it, please feel welcome to share more details with me directly at lizzie.bell@halo.com. ### 38. Service Awards **Rating:** 4.0/5.0 stars **Reviewed by:** katlin b. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about HALO?** The team is prompt with responses and resolutions. Willing to always make processes better. Use friendly method for monthly awards. **What do you dislike about HALO?** Working through the team to find details regarding shipping, Employee account. Having portal/account where the employer can look into specific situations i.e if a award was processed or shipped. **What problems is HALO solving and how is that benefiting you?** Providing service awards and milestone gifts monthly to our US/Canada population. This takes the heavy lift off us internally with having the support from Halo to process, trouble shoot, and ship awards and gifts. ### 39. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about HALO?** Great selection of merchandise and they were able to meet our needs. **What do you dislike about HALO?** I experienced some slowness is response times, but overall good service. **What problems is HALO solving and how is that benefiting you?** They were able to provide an easy platform for employees to order a recogntion gift. **Official Response from Lizzie Bell:** > We appreciate your feedback! It's great to hear the employees are finding the platform easy to use and enjoying the gift selections. We're always striving to deliver even better service and will continue to work on our response times. ### 40. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about HALO?** Reminders, and connection with our account rep. **What do you dislike about HALO?** Sorting through and modifying data to fit into the HALO data spreadsheets. **Recommendations to others considering HALO:** None **What problems is HALO solving and how is that benefiting you?** One stop for employees to choose their awards. **Official Response from Lizzie Bell:** > Many thanks for the review, Stephanie! We're so glad you're having a good experience with the program. ### 41. Great Customer Service with Halo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about HALO?** The communication that we receive and the timely manner that we hear back from the Halo team is great.They are always kind and doing what that can to meet the needs of their clients. **What do you dislike about HALO?** There are no complaints on my end. Some limitations that the site has but we have worked through those. Some of it has been trial and error but overall this perks program has worked great for us. **What problems is HALO solving and how is that benefiting you?** They are working with us to do various perk programs for the different business units we have in the company. I appreciate their willingness to do/try new things with us. ### 42. HALO is an Outstanding partner to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward Y. | VP Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about HALO?** The best part about HALO is its team’s dedication to developing amazing relationships between employees and employers — and that extends to their partnerships as well. The team really lives out its culture. HALO's Sales Development Manager, Seth, is very collaborative and informative. Communication with Seth is always open, and he shares valuable insight on employee recognition that has helped me reassess how I show appreciation to the people I work with. Additionally, he has no issue digging into the data as we brainstorm with the team to uncover different ways of delivering value to various organizations. The DBD team has been very fluid with accepting meetings and offers excellent feedback on how their calls went. Throughout our partnership, Halo has displayed appreciation for the Martal team and has demonstrated the highest level of professionalism. **What do you dislike about HALO?** There is nothing I dislike about HALO Recognition. Every interaction with the HALO team is exceptionally productive. Our success with HALO is a direct result of the collaboration and teamwork between our two crews. **What problems is HALO solving and how is that benefiting you?** HALO Recognition has changed the way we look at the impact of employee recognition and incentives on company culture and performance. Through HALO, we continue to help other organizations understand how higher employee satisfaction and engagement can lead to greater annual growth and earnings. ### 43. Easy to Access and navigate - have heard positive feedback on user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ali R. | Benefit Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about HALO?** No administrative work in HALO's system on the employer's end - simple reporting and the rest is handled by HALO. User experience is simple, easy and quick! Account Rep response time on questions is always fast and helpful. **What do you dislike about HALO?** The gift options sometimes seem outdated and have heard feedback from employees that there is not enough variety in the gift choices. Technology could be updated as well. **What problems is HALO solving and how is that benefiting you?** HALO helps us recognize our employees time, effort and loyalty to the company. It allows us to show our appreciation for employees and takes the administrative burden of ordering gifts off our hands. ### 44. Easy to work with and provide valuable feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about HALO?** Renee Stern is incredibly easy and personable to work with. She makes it a point to make and keep her customers happy. We were initially really disappointed with our first implementation team because they would never provide us with solutions. We did let Renee know our feelings and now the team that we have is amazing. **What do you dislike about HALO?** We had some trouble with our initial meetings because I felt we were spinning our wheels and were not getting presented with solutions, but that seems to have been resolved now. We have been assigned a new account representative who is amazing! Alice takes the lead and provides us with suggestions and how we can better use the product. **Recommendations to others considering HALO:** It's a great product and the team that we are working with now is fabulous! The worst part is working out the budgeting, but my recommendation would be to listen to your implementation team. They know how the system works and what would be the best way to implement the system to your needs. **What problems is HALO solving and how is that benefiting you?** We wanted to implement an Employee Recognition system to try and build better inter personal relationships between our employees. Our employees love the system so far. Especially now with everyone working remotely it helps to keep the idea of teamwork. ### 45. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about HALO?** Our rep, Ruena Castro is so helpful! She will search for an answer for any question we have. Our director, Rebecca Remely has been great from the beginning! **What do you dislike about HALO?** I would like a few more options for the administrative side of the site. Maybe some more electronic/tech items to choose from. **Recommendations to others considering HALO:** If you are looking for a company to help with longevity and recognition, look no further than Halo. They have so many options, from experiences to gifts to gift cards. Their customer service is great too! **What problems is HALO solving and how is that benefiting you?** The ease of the administrative side of the program is great. I used to have to send individual emails to every employee on their anniversary; with automation, my job is so much easier. The options we now have for our employees are so much better than we've had in the past. I can't wait to add more teams to our recognition site. ### 46. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about HALO?** Awesome customer service makes finding and getting solutions to your issues quick. The data integrity team also ensures there are no duplicates/errors in data which is wonderful. **What do you dislike about HALO?** I do think it is pricy. We have had some issues with people being able to login to the platform to redeem their gift selection, and there seems to be a lot of confusion around this. **What problems is HALO solving and how is that benefiting you?** Recognizing service milestones (5, 10, 15, 20, etc.) year increments. We also recently added a retirement recognition program to acknowledge the those individuals dedicated service over the years. ### 47. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about HALO?** They are always very quick to respond to any email inquires. **What do you dislike about HALO?** I cannot say I have any dislikes at this time with HALO. **What problems is HALO solving and how is that benefiting you?** It's very easy for team member to choose their tenure awards. ### 48. Great customer service and ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Shabnam R. | Senior Total Rewards Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about HALO?** Our customer service representative is responsive and helpful. Halo's system is easy to use. Even during supply change shortages, they are able to deliver our items timely and assist with care. **What do you dislike about HALO?** I think the on thing that was hard for us was being able to update addresses manually for team member who moved to a new office. It had to be done via an interface file and we had a hard time getting that updated fast. It would be helpful if there was an employer portal and we could make some of these changes realtime. **What problems is HALO solving and how is that benefiting you?** Halo is helping us make employee recognition and service awards easy. We give a list and they take care of all the communications with the employee. It makes our lives as HR professionals very easy. ### 49. Helpful and Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about HALO?** Our rep, Jason Lee is attentive and quick to assist us. **What do you dislike about HALO?** The cost is a bit high when we compare what we pay to the value of the gift options. **What problems is HALO solving and how is that benefiting you?** I believe the anniversary awards HALO assists us with helps the employees feel valued and appreciated. **Official Response from Lizzie Bell:** > Thanks so much for taking the time to share your feedback, Stephanie! We're so glad to hear you're receiving attentive customer service. It's true that our gift prices are higher than what you'll see the items available for on Amazon or other retailers. This is because our pricing is all-inclusive of the recognition technology, data management, and other services it takes to run the recognition programs. We love to be a part of helping your employees feel recognized and valued! ### 50. Quick process and very timely responsiveness. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about HALO?** Having a quick process via PDF that's compatible with my business email. Quick and timely communication with the Sr. Account Manager, Erica Fulmore. **What do you dislike about HALO?** The 6-8 week processing time it takes to ship the certificates. **What problems is HALO solving and how is that benefiting you?** Recognizing young leadership in their achievements for our company! **Official Response from Lizzie Bell:** > We're so happy to help you celebrate your employees and glad you're having a great experience working with Erica! We looked into the 6-8 week timeline and it seems that's due to the shipping method currently being used in the program for cost-savings to the international locations. We have options for faster shipping with other carriers and would be happy to help you explore them if interested! ## HALO Discussions - [What is Halo?](https://www.g2.com/discussions/33995-what-is-halo) - 1 comment, 1 upvote - [Is Halo ever going to move to creating an administrative website so I can add new employees, remove terminated employees, etc?](https://www.g2.com/discussions/33882-is-halo-ever-going-to-move-to-creating-an-administrative-website-so-i-can-add-new-employees-remove-terminated-employees-etc) - 1 comment, 1 upvote - [Can I use this to setup a paperless system to manage my Core Value Awards program?](https://www.g2.com/discussions/can-i-use-this-to-setup-a-paperless-system-to-manage-my-core-value-awards-program) - 2 comments, 1 upvote - [View HALO pricing details and edition comparison](https://www.g2.com/products/halorecognition/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+23%3A15%3A24+-0500&secure%5Bsession_id%5D=1bc88a81-50e4-41f0-9448-0a482fb7b86c&secure%5Btoken%5D=92c6cbf290173e770dfce01c144db71d66d817cfc0c148c909f61d9240b63d59&format=llm_user) ## HALO Integrations - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) ## HALO Features **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Reporting - Dashboard - Performance **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Reporting** - Spend - Conversion Rates **Platform Content** - Automation - File Sharing - Content Library **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards ## Top HALO Alternatives - [Kudos](https://www.g2.com/products/kudos/reviews) - 4.8/5.0 (2,801 reviews) - [Achievers](https://www.g2.com/products/achievers/reviews) - 4.6/5.0 (9,185 reviews) - [Awardco](https://www.g2.com/products/awardco/reviews) - 4.9/5.0 (5,942 reviews)