The latest release of Halo has taken away the need to have an application installed locally on your PC, making the application truly capable across multiple platforms.

The application is completely customizable allowing you to adapt it to suit your requirements.

Unlike many other HelpDesk applications, the team at Halo are keen to continue the development cycle, pushing to improve and evolve their application providing more integration with third party applications each time. Review collected by and hosted on G2.com.

Sometimes the customization requires assistance.

Some of the screen layouts could be improved, but I guess this will happen as the application evolves.

I would like to see more integration with third party applications. I know the team are already working on this ! Review collected by and hosted on G2.com.

The flexibility and the support. In the 2 months we've been using it so far we've already offered a couple of improvements to the product which they greatfully accepted and added to the product, which is now benefitting other customers too! Review collected by and hosted on G2.com.

You do notice that they transitioned over from an old .NET application. But they are working on turning it all into SaaS. Review collected by and hosted on G2.com.

Halo is fast - like really fast. Clicking between tickets/areas is very fast and smooth, which makes working in the system a breeze. You never feel as though you are just sat waiting for it to do something you've told it to do. Review collected by and hosted on G2.com.

The lack of a mobile app - I am aware it's in the development roadmap, but it would be great to have their modern UI brought over to a new mobile app, which would allow engineers to sign site visits off etc, as well as just closing off tickets when they're on site. Review collected by and hosted on G2.com.

A very feature-rich PSA that's highly customisable. The modular design of the product is great, as it allows you to disable features at the start, and build into them at a later date as/when you require them. Perfect for a growing MSP's that wants to start out small, but also know the product will equate for their needs in the future. The UK based support team is excellent and very helpful when assistance is required. Fantastic roadmap for future features that will be beneficial to MSP's. Review collected by and hosted on G2.com.

Whiles the product out the box does contain some pre-made workflows/templates, I wouldn't say the product is a turn-key solution for most and does take time to learn and configure the product, however you will reap the rewards if you do so. Review collected by and hosted on G2.com.

Because this software is continually evolving it is extremely flexible in getting it to do exactly what we want

Any support required is extremely responsive and of a high level and escalated quickly when an issue cannot be fixed immediately

Issues are easy to see in a compact dashboard and sla's are visible all in one place Review collected by and hosted on G2.com.

Whilst we have been using this there have been no real issues Review collected by and hosted on G2.com.

Key for us has been the ability to work closely with the HaloPSA team to influence the development of the product. Equally important has been the opportunity to work directly with developers to tailor the product to our specific requirements with the assurance that costs will not spiral out of control. Implementation of the product has enabled us to work in a more structured way and ultimately to provide a better service to our customers. Review collected by and hosted on G2.com.

It would be useful if the product could be configured so that it integrates more fully with our phone system so that we could produce call stats reports directly from HaloPSA rather than having to use third party software to do this. Review collected by and hosted on G2.com.

A very flexible system which can meet with bespoke contract requirements whilst being user friendly. Halo support is very good and we have not had any issues getting help when we require it. Review collected by and hosted on G2.com.

I dont dislike anything about the latest web based version of halo Review collected by and hosted on G2.com.

We've been using Halo (formally NetHelpDesk) for almost a year and in that time it has made excellent progress in terms of functionality & features.

Firstly, the main drawcard for us was that Halo looks fresh. While a lot of other PSA's on the market are old & clunky looking, Halo is what the future looks like. Well laid out, easy to follow the flow of information and extremely responsive. So much so, that there's no real need for a mobile app since the browser version works fine on mobile resolutions.

Support has been excellent and extremely responsive, something that can't be said for other competitors on the market. The development cycle is also very aggressive, meaning new features are being rolled out nearly every week and bugs actually get fixed. There's also no pressure to upgrade to new versions either, you have complete control over the upgrade cycle.

All in all, very happy with the product and looking forward to seeing it get better with time. Review collected by and hosted on G2.com.

There is a bit of a learning curve and while there is some documentation, some aspects could be covered in more detail, such as "this setting does this" rather than general setup guides.

Some features are still being migrated into the new version and are only accessible via a windows app. Not a huge inconvenience, however something to keep in mind if you use more than one machine. Review collected by and hosted on G2.com.

The functionality of this product is amazing. We service multiple companies from our helpdesk and have used ConnectWise for many years at stupid money. We have lost NO functionality and have a solution that is far easier to use than the old Connectwise dinosaur. The support has been fantastic and cannot be faulted.

On face value, HaloPSA looks very basic (this is by design to keep usability easy) - when you scratch below the surface it seems that there is nothing it cannot do!

In these troubled times, we are all looking for more cost-efficient ways to operate. HaloPSA has provided that for us and cannot believe how simple it is to use compared to what we have had in the past.

Highly Recommended!! Review collected by and hosted on G2.com.

Needs more work on documentation of features but the excellent support more than makes up for this. Review collected by and hosted on G2.com.

Flexibility and the depth of choice . Review collected by and hosted on G2.com.

No Real Issues . Review collected by and hosted on G2.com.