HaloPSA Reviews & Product Details

HaloPSA is a single,all-inclusive solution,designed for MSPs.HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. With an integrated PSA platform you will experience features such as time-tracking and billing,advanced reporting, asset management, remote access, seamless integrations, automation tools and more.Tailored to your requirements with an intuitive UI,you can remedy your client issues with an unlimited PSA solution

Seller

Halo Service Solutions

Discussions

HaloPSA Community

Overview by

Finlay Brown

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

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Top-Rated Alternatives

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HaloPSA Integrations

(12)

Integration information sourced from real user reviews.

HaloPSA Media

Easily manage tickets and meet SLAs through HaloPSA’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Use HaloPSA’s Asset Management to track your configuration items and visualise dependencies between assets. Log incidents and problems against assets and identify systematic failings before they cause major incidents.

HaloPSA Demo - Customer Relationship Management (CRM)

Track, plan, and execute organisational changes of any scale with HaloPSA’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.

HaloPSA Demo - Real-Time Project Dashboard

Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent.

HaloPSA helps streamline your workflow with our integration capabilities. We slot into your existing practices with our wide range of applications available.

HaloPSA Reviews (36)

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CM

Colin M.

Small-Business (50 or fewer emp.)

9/23/2020

"Flexible and effective control for customer service requests"

5/5

What do you like best about HaloPSA?

Flexibility and the depth of choice . Review collected by and hosted on G2.com.

What do you dislike about HaloPSA?

No Real Issues . Review collected by and hosted on G2.com.

Recommendations to others considering HaloPSA:

Very comprehensive support system to control and manage service requests and customer assets - excellent technical support - we only use a fraction of the capabilities of a system which has much more to offer.

Would definitely recommend Review collected by and hosted on G2.com.

What problems is HaloPSA solving and how is that benefiting you?

Customer communication and service control Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/3/2020

"Halo PSA"

5/5

What do you like best about HaloPSA?

The speed of the system is fantastic and is very simple to use. Review collected by and hosted on G2.com.

What do you dislike about HaloPSA?

The reporting functionality appears to be very powerful but i do not yet know how to edit existing and create custom reports. Review collected by and hosted on G2.com.

Recommendations to others considering HaloPSA:

Would recommend to anyone coming from a bespoke ticket system or even something like connectwise as i find it easier to use and faster to work with. Review collected by and hosted on G2.com.

What problems is HaloPSA solving and how is that benefiting you?

Reduced time to resolution for our customers and better collaboration accross teams. Review collected by and hosted on G2.com.

PG

peter g.

Small-Business (50 or fewer emp.)

5/6/2020

"Review of HaloPSA"

5/5

What do you like best about HaloPSA?

How responsive the software is and the fact that it is always moving forward in terms of improvements. The team also take on requests for new functionality and many have been included in the standard product Review collected by and hosted on G2.com.

What do you dislike about HaloPSA?

The fact that certain functionality in the Windows App has not been reflected in the Web App Review collected by and hosted on G2.com.

JC

James C.

Small-Business (50 or fewer emp.)

6/8/2020

"HaloPSA"

5/5

What do you like best about HaloPSA?

Ease of use, all modules included. Cost. Ticketing system is excellent, billing module likewise. Review collected by and hosted on G2.com.

What do you dislike about HaloPSA?

Not all modules in new UI yet, but will be. SQL skills required to write custom reports. Review collected by and hosted on G2.com.

AP

Ayden P.

Director

Small-Business (50 or fewer emp.)

5/31/2020

"Halo review"

5/5

What do you like best about HaloPSA?

Intuitive UX with impressive logic allows for a great overall experience. Integrations are fantastic, as is support. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about HaloPSA?

Some business modules require manual workflows, however there are regular releases that are improving this. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/29/2020

"Great system, great service"

4.5/5

What do you like best about HaloPSA?

The dashboards give a great snapshot of how the team are doing. They're highly configurable so we can easy tailor them to meet our needs. Review collected by and hosted on G2.com.

What do you dislike about HaloPSA?

Reports/ widgets can take a little time to set up/ configure. Review collected by and hosted on G2.com.