--- title: HaloPSA Reviews meta\_title: 'HaloPSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 46 reviews by the users' company size, role or industry to find out how HaloPSA works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 46 scale: '5' date\_modified: '2026-08-07' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # HaloPSA Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HaloPSA but has limited features. Are you part of the HaloPSA team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! HaloPSA is a comprehensive, cloud-based Professional Services Automation (PSA) software tailored for Managed Service Providers (MSPs) and IT service providers. It integrates essential business functions such as service desk management, project planning, billing, and customer relationship management into a unified platform. This consolidation streamlines operations, enhances productivity, and improves service delivery, making it an ideal solution for service-oriented businesses. Key Features and Functionality: - Service Desk: Flexible, automation-driven ticketing system designed specifically for MSPs. - Contracts: Configurable agreements to fit various billing structures and client needs. - Billing & Invoices: Automated invoicing processes to simplify financial operations. - Sales & CRM: Tools to enhance pipeline visibility and manage customer relationships effectively. - Stock Management: Centralized tracking of stock levels to streamline procurement and inventory control. - Project Management: Comprehensive oversight of projects from initiation to completion. - Time Tracking: Accurate logging of billable hours to ensure precise client billing. - Reporting & Analytics: Customizable reports and real-time analytics to monitor performance and inform decision-making. Primary Value and Solutions Provided: HaloPSA addresses the complexities MSPs face by offering an all-in-one platform that reduces the need for multiple disparate tools. Its automation capabilities free up resources by handling repetitive tasks, allowing teams to focus on strategic initiatives. The software's scalability ensures it grows alongside the business, accommodating increasing demands without compromising efficiency. By centralizing various business functions, HaloPSA enhances collaboration, improves service delivery, and drives overall business growth. * * * Seller [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) Discussions [HaloPSA Community](https://www.g2.com/products/halopsa/discuss) Solution Type All-in-One Overview by Finlay Brown Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/halopsa/pricing) ## Top-Rated Alternatives [ ![Autotask](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Autotask") Autotask 4.3/5(632) ](https://www.g2.com/products/autotask/reviews) [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Accelo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Accelo") Accelo 4.3/5(685) ](https://www.g2.com/products/accelo/reviews) [ View All Alternatives ](https://www.g2.com/products/halopsa/competitors/alternatives) ## User Insights Average based on 46 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## HaloPSA Integrations (10) What do users say about integrations? Integration information sourced from real user reviews. 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Service Desk Manager Small-Business (50 or fewer emp.) 7/19/2026 "Modern, Highly Customisable PSA with Strong Integrations" 5/5 What do you like best about HaloPSA? It simply feels like a very modern PSA compared to competitors. I really like that it’s designed to integrate with a wide range of other products and platforms, and that it can be customised to fit different needs. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? The level of customisation can feel overwhelming. While the company that onboarded us helped get the basics set up, it still took us more than a year to get to a better place and really get the most out of it. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? The main plus for Halo, for me, is being able to see metrics more clearly. It’s also pretty easy to use, and now that we’ve added run books and tasks, it should really help when we onboard more staff to work on tickets for the regular tasks that come up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Randal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randal W.") RW Randal W. Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist Computer & Network Security Small-Business (50 or fewer emp.) 5/12/2026 "Automation and Integration at Its Best" 5/5 What do you like best about HaloPSA? HaloPSA is an integral part of our day-to-day business. Used for ticketing, it integrates with the other tools we use, to gather all client issues in one place. Acronis, NinjaOne and Hudu integrate with HaloPSA. We can sync our billing to Quickbooks to make sure nothing slips through the cracks in terms of billing. Automation and workflows is where HaloPSA shines, allowing you to customize the platform to how an MSP does business, rather than having the MSP adapt to the tool. While the price is higher than other basic solutions, once you use the power of HaloPSA, the price no longer becomes an issues. We also like the modern UI, as opposed to the 2 other big players in the space which seem outdated. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? It can be overwhelming to start, so we did have to hire an onboarding team to really help us get it off the ground. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? We use HaloPSA for help desk management, automating tasks like onboarding, offboarding, and ticket creation. It improves client interaction, simplifies time tracking and billing, and integrates well with other tools like Acronis and NinjaONE, making it central to our operations. Review collected by and hosted on G2.com. Show More 5/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite AG Andrea G. Operations Director Small-Business (50 or fewer emp.) 8/3/2026 "Effortless Integrations That Make License Billing" 5/5 What do you like best about HaloPSA? It connects effortlessly with the rest of my tech stack (RMMs, accounting tools, Microsoft 365, etc.), which makes license billing and asset tracking really smooth and straightforward. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Configuring workflows, custom ticket types, action triggers, asset schema, and billing rules requires a significant time investment. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? HaloPSA solves the lack of integration between our tools, issues with license billing, and the slowness of traditional systems. It benefits us by automating billing (preventing loss of money from unbilled licenses), speeding up technician response by working everything on a single screen, and allowing us to scale the business without increasing administrative workload. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User ProfileAI Translated ![Alex B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex B.") AB Alex B. Partner Small-Business (50 or fewer emp.) 3/19/2026 "Feature-Rich, Intuitive Tool For MSP Business Management" 5/5 What do you like best about HaloPSA? I find HaloPSA to be extremely well designed and easy to use. It is easy to train new techs on. It has a great built-in customer portal, allowing our customers one place to manage all their company and personal tickets, view KB articles relevant to their company, and view and pay invoices. The release and feature cadence is great, with new features released at a great pace and continuous improvements to the product. The layout is clean and easy to navigate and is a breath of fresh air compared to ConnectWise Manage. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Support is not the greatest or the most responsive. It could be improved. The HaloPSA KB for the product itself feels half baked and needs some additional work to bring it in line with other companies' KBs. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? HaloPSA solves helpdesk ticketing, client billing, client contracts, invoicing, time tracking, and project management issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 4/24/2026 "HaloPSA: The Best Ticketing System We’ve Found" 5/5 What do you like best about HaloPSA? As a cybersecurity and IT company, the ticketing system we use is at the heart of our company. HaloPSA is far and away the best ticketing software that we have found, and we actually migrated to it from Zendesk. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? We are still navigating how to best integrate the time-tracking features in HaloPSA into our time tracking software for our hourly employees. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? We saw a significant improvement in our ticket SLAs after switching to HaloPSA. It allows us to handle a high ticket volume, escalate tickets appropriately across our team, and as an admin, it lets me confirm the clients we are billing and the work we have performed at-a-glance with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HA Hitesh A. IT support and Project Manager Small-Business (50 or fewer emp.) 6/17/2025 "Best CRM is at your finger Tips!" 5/5 What do you like best about HaloPSA? Its interface and detailing about everything, Quick customer support and Super friendly. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Very clicky when needed to do certain tasks. Too many buttons for Agents with minimum access. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? Its a ticketing and knowledgebase solution for us, it also handles billing. Review collected by and hosted on G2.com. Show More 5/6/2026 Current UserValidated ReviewerSource: Organic ZM Zolile M. Junior Power BI Analytics Engineer Mid-Market (51-1000 emp.) 8/19/2025 "HaloPSA Review - Zolile Machi" 5/5 What do you like best about HaloPSA? We are able to log tickets, update tickets, put them on hold, progress, schedule etc. If there is a recurring ticket, we are able to create it as schedule so that a ticket is created accordingly with any user interactions. We are able to create dashboards to see how many tickets were logged, how many were resolved, etc. Easily integrate with other systems such as N-Central, Microsoft Stack (Teams, Outlook, SharePoint etc.) . The HaloPSA team provide the best custumer service Review collected by and hosted on G2.com. What do you dislike about HaloPSA? HaloPSA can be slow sometimes. The documentation is not clear sometimes. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? It has improved efficiency as it has reduced the admin work, It speeds up the ticket handling. Advance and clear reporting. Helps us to created automated tickets, provides clear updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MK Majd K. Fach Informatiker für System Integration Small-Business (50 or fewer emp.) 12/4/2025 "Effortless and User-Friendly Experience with HaloPSA" 5/5 What do you like best about HaloPSA? I like that HaloPSA is simple, clean, and easy to work with. It makes daily tasks feel smoother. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? I’d say the main downside is that some settings feel a bit hidden or take time to find, so it can be a little tricky at first. But overall, it’s still a solid and user-friendly tool. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? helps keep everything organized in one place tickets, tasks, communication, all together. It saves time, reduces confusion, and makes it easier to stay on top of work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christopher R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher R.") CR Christopher R. Information Technology Enterprise (\> 1000 emp.) 6/26/2025 "Tricky At First But Worth It" 5/5 What do you like best about HaloPSA? We had a medium amount of difficulty implementing and integrating Halo after coming from Zendesk, but it was worth the setup. Now that we have it set up, we wouldn't go back and it's very easy to use. The cost savings are immense as well! We use it every day for customer interaction and project management. It does everything we need and more. The Halo team has also been great help getting us set up and going. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Setup was a bit tricky coming from Zendesk, but beyond that no complaints at all! Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? Halo is a great platform for ticketing, project management, user management, and more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile MK Matthew K. Support Team Leader Small-Business (50 or fewer emp.) 3/23/2025 "Great PSA tool, very versatile and customisable" 5/5 What do you like best about HaloPSA? I like the reporting structure using SQL. It allows the reporting to be customisable depending on what you are looking Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Halo could do with better billing/invoicing systems, some of the systems only take you 90% of the way such as the recurring billing for purchase orders, you can’t create a recurring purchase order for recurring billing Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? It allows us to customise workflows for our help desk staff and also our sales staf, we are able to complete in depth data analysis on different metrics if the sales and Helpdesk data thanks for the customised reports Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ## Questions about HaloPSA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HaloPSA ](https://www.g2.com/products/halopsa/discussions/new) GU Guest User What is HaloPSA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-halopsa-used-for) [ View all Discussions ](https://www.g2.com/products/halopsa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/halopsa/pricing) HaloPSA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask 4.3/5(632) [ Compare Now ](https://www.g2.com/compare/autotask-vs-halopsa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7dce5599088218a5aa1848e2d98956d0/haloitsm.png "Product Avatar Image") HaloITSM 4.8/5(22) [ Compare Now ](https://www.g2.com/compare/haloitsm-vs-halopsa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA 4/5(583) [ Compare Now ](https://www.g2.com/compare/connectwise-psa-vs-halopsa) ##### ##### HaloPSA Features Customer Management Customer Profiles Sales Client Portal Project Management Project Planning Project Tracking Resource Definition Accounting Invoice Management Analytics Reporting KPIs [ View More Features ](https://www.g2.com/products/halopsa/features) ##### Categories on G2 [Professional Services Automation](https://www.g2.com/categories/professional-services-automation) ##### Explore More [Which breach and attack simulation vendors provide the best implementation guidance and adoption support so a security team does not buy a platform that sits unused because nobody got trained?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-provide-the-best-implementation-guidance-and-adoption-support-so-a-security-team-does-not-buy-a-platform-that-sits-unused-because-nobody-got-trained%20)[What native advertising platform works best for promoting a mobile app inside other apps without it feeling like a disruptive ad?](https://www.g2.com/discussions/what-native-advertising-platform-works-best-for-promoting-a-mobile-app-inside-other-apps-without-it-feeling-like-a-disruptive-ad)[What are the best payment analytics tools for SaaS companies that need to understand customer payment behavior and subscription trends?](https://www.g2.com/discussions/what-are-the-best-payment-analytics-tools-for-saas-companies-that-need-to-understand-customer-payment-behavior-and-subscription-trends) [Top rated board meeting software reviews](https://www.g2.com/discussions/top-rated-board-meeting-software-reviews)[What are the highest rated insurance policy administration systems for managing complex policy operations at scale?](https://www.g2.com/discussions/what-are-the-highest-rated-insurance-policy-administration-systems-for-managing-complex-policy-operations-at-scale)[Pros and Cons Details](https://www.g2.com/products/halopsa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)