--- title: HaloPSA Reviews meta\_title: 'HaloPSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 46 reviews by the users' company size, role or industry to find out how HaloPSA works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 46 scale: '5' date\_modified: '2026-08-07' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # HaloPSA Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HaloPSA but has limited features. Are you part of the HaloPSA team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! HaloPSA is a comprehensive, cloud-based Professional Services Automation (PSA) software tailored for Managed Service Providers (MSPs) and IT service providers. It integrates essential business functions such as service desk management, project planning, billing, and customer relationship management into a unified platform. This consolidation streamlines operations, enhances productivity, and improves service delivery, making it an ideal solution for service-oriented businesses. Key Features and Functionality: - Service Desk: Flexible, automation-driven ticketing system designed specifically for MSPs. - Contracts: Configurable agreements to fit various billing structures and client needs. - Billing & Invoices: Automated invoicing processes to simplify financial operations. - Sales & CRM: Tools to enhance pipeline visibility and manage customer relationships effectively. - Stock Management: Centralized tracking of stock levels to streamline procurement and inventory control. - Project Management: Comprehensive oversight of projects from initiation to completion. - Time Tracking: Accurate logging of billable hours to ensure precise client billing. - Reporting & Analytics: Customizable reports and real-time analytics to monitor performance and inform decision-making. Primary Value and Solutions Provided: HaloPSA addresses the complexities MSPs face by offering an all-in-one platform that reduces the need for multiple disparate tools. Its automation capabilities free up resources by handling repetitive tasks, allowing teams to focus on strategic initiatives. The software's scalability ensures it grows alongside the business, accommodating increasing demands without compromising efficiency. By centralizing various business functions, HaloPSA enhances collaboration, improves service delivery, and drives overall business growth. * * * Seller [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) Discussions [HaloPSA Community](https://www.g2.com/products/halopsa/discuss) Solution Type All-in-One Overview by Finlay Brown Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/halopsa/pricing) ## Top-Rated Alternatives [ ![Autotask](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Autotask") Autotask 4.3/5(632) ](https://www.g2.com/products/autotask/reviews) [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Accelo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Accelo") Accelo 4.3/5(685) ](https://www.g2.com/products/accelo/reviews) [ View All Alternatives ](https://www.g2.com/products/halopsa/competitors/alternatives) ## User Insights Average based on 46 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## HaloPSA Integrations (10) What do users say about integrations? Integration information sourced from real user reviews. 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IT Helpdesk Technician Information Technology and Services Small-Business (50 or fewer emp.) 3/10/2026 "HaloPSA - A Comprehensive Solution" 4/5 What do you like best about HaloPSA? HaloPSA is a comprehensive solution to a lot of my team's requirements. You have a great level of customisation and ability to change and develop within Halo to fine tune to exactly what you'd like for your customers and yourselves. We use Halo for a lot of our day-to-day tasks for our customers. I'd say Halo is easy to pick up from a technician perspective and easy for a customer on the end-user side of things if you decided to make use of it. Like any ticketing system or any system similar to Halo it takes time to understand it's nuanses. I haven't delt much with Halo's technical support personally, but have been told they are very good. I do know, there is a bounty of information from third parties across linked in and YouTube offering insights and builds for various flows. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Though the customisation is excellent.. it can be complicated to get your head round. Not impossible. But it takes time to understand and make changes with confidence. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? The biggest problem Halo solves for me is the Ticketing and CRM side of things. Its allowed us to create canned text, build out ticket flows to make things faster for the end customer and us too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile AS Andy S. N Small-Business (50 or fewer emp.) 4/30/2026 "Fantastic Automation and Fast Performance" 4/5 What do you like best about HaloPSA? Automation capabilities are fantastic. Performance is very quick as well. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? The configuration menus are rather convoluted and not laid out well. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? It provides ticketing for us as an MSP. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Beth Anne L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beth Anne L.") BL Beth Anne L. Business Manager Information Services Small-Business (50 or fewer emp.) 11/25/2025 "Effortless Ticket Organization and Tracking" 4/5 What do you like best about HaloPSA? We use Halo primarily for ticketing and asset inventory. It does a great job of organizing and tracking tickets. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? I wish it was a little simpler to implement. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? It keeps all of our tickets in a central location with the ability to assign to whoever needs to work on the ticket and can also see the history of the ticket. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JG Joel G. Service Desk Team Lead Small-Business (50 or fewer emp.) 4/1/2025 "Fast and easy ticketing system" 4/5 What do you like best about HaloPSA? Currently, the best part of Halo happens to be the AI reporting tool. It makes it really easy to create reports on any custom idea. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? It's actually difficult to find something to dislike at the moment. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? Creating custom reports to track KPIs on Service Desk. Having a proper ticket workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lucas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas B.") LB Lucas B. Director Small-Business (50 or fewer emp.) 12/4/2023 "Powerful PSA but with a learning curve" 4/5 What do you like best about HaloPSA? The amount of customisation that can be had with HaloPSA is unreal, however the deeper the rabbithole and longer it takes. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? Documentation hasnt kept pace with their develiopment and us such alot fo the docs are outdated. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? We came from a All in One PSA/RMM tool and felt were just werent getting enough from it. Moving to HaloPSA allowed us to really refine and tinker with out processes and workflows around ticket handling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 9/3/2020 "Our experience working with HaloPSA for a year and a half now has been a postive one" 4/5 What do you like best about HaloPSA? Key for us has been the ability to work closely with the HaloPSA team to influence the development of the product. Equally important has been the opportunity to work directly with developers to tailor the product to our specific requirements with the assurance that costs will not spiral out of control. Implementation of the product has enabled us to work in a more structured way and ultimately to provide a better service to our customers. Review collected by and hosted on G2.com. What do you dislike about HaloPSA? It would be useful if the product could be configured so that it integrates more fully with our phone system so that we could produce call stats reports directly from HaloPSA rather than having to use third party software to do this. Review collected by and hosted on G2.com. What problems is HaloPSA solving and how is that benefiting you? HaloPSA has enabled us to on-board additional customers without having to proportionally increase our staffing levels because we are able to work in a more effective way, taking advantage of features such as canned text. As our customers needs have changed we have been able to harness the flexibility of HaloPSA to capture additional information and to amend reports as required. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about HaloPSA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HaloPSA ](https://www.g2.com/products/halopsa/discussions/new) GU Guest User What is HaloPSA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-halopsa-used-for) [ View all Discussions ](https://www.g2.com/products/halopsa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/halopsa/pricing) HaloPSA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask 4.3/5(632) [ Compare Now ](https://www.g2.com/compare/autotask-vs-halopsa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7dce5599088218a5aa1848e2d98956d0/haloitsm.png "Product Avatar Image") HaloITSM 4.8/5(22) [ Compare Now ](https://www.g2.com/compare/haloitsm-vs-halopsa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA 4/5(583) [ Compare Now ](https://www.g2.com/compare/connectwise-psa-vs-halopsa) ##### ##### HaloPSA Features Customer Management Customer Profiles Sales Client Portal Project Management Project Planning Project Tracking Resource Definition Accounting Invoice Management Analytics Reporting KPIs [ View More Features ](https://www.g2.com/products/halopsa/features) ##### Categories on G2 [Professional Services Automation](https://www.g2.com/categories/professional-services-automation) ##### Explore More [Which breach and attack simulation vendors provide the best implementation guidance and adoption support so a security team does not buy a platform that sits unused because nobody got trained?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-provide-the-best-implementation-guidance-and-adoption-support-so-a-security-team-does-not-buy-a-platform-that-sits-unused-because-nobody-got-trained%20)[What native advertising platform works best for promoting a mobile app inside other apps without it feeling like a disruptive ad?](https://www.g2.com/discussions/what-native-advertising-platform-works-best-for-promoting-a-mobile-app-inside-other-apps-without-it-feeling-like-a-disruptive-ad)[What are the best payment analytics tools for SaaS companies that need to understand customer payment behavior and subscription trends?](https://www.g2.com/discussions/what-are-the-best-payment-analytics-tools-for-saas-companies-that-need-to-understand-customer-payment-behavior-and-subscription-trends) [Top rated board meeting software reviews](https://www.g2.com/discussions/top-rated-board-meeting-software-reviews)[What are the highest rated insurance policy administration systems for managing complex policy operations at scale?](https://www.g2.com/discussions/what-are-the-highest-rated-insurance-policy-administration-systems-for-managing-complex-policy-operations-at-scale)[Pros and Cons Details](https://www.g2.com/products/halopsa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)