Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is ever lost. Review collected by and hosted on G2.com.

would love to see a "loan" feature for IT assets that are handed out on loan. But this is not a critical function Review collected by and hosted on G2.com.

Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most configurations are pretty straight forward and easy to get on with, even with a little training.

It is very useful to be able to convert ticket types and to different workflows with a click of a button.

Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too especially during the pandemic with staff needing to work from remote locations. User interface is awesome ie: the ability to

The support team is readily available and quick to help with any issues or request. HaloITSM is a well rounded and modern ITSM system competing with the best in the best in the industry at an unbeatable price. Review collected by and hosted on G2.com.

Presently we are still on the old end user portal due to the chat function not available on the new portal. Being on the old portal limits the amount of features accessible including very old and dates user interface.

I hope the new chat feature being developed for the new portal goes live as soon as possible so we can move off the old portal in order to utilise all the new functionalities on the new interface and for a better user experience. Review collected by and hosted on G2.com.

Easy to learn, build and setup. Friendly to use from an agent/analyst perspective. Lots of good options available on the system out of the box while also room for a lot of additional customization.

Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s). Review collected by and hosted on G2.com.

A lot of options available but they are not always well explained / labelled within the tool.

Since there is very little detailed documentation available for the tool you will need to engage your account manager or the Support team when you have questions as there is no reference source material available to find answers on your own.

While always helpful it sometimes feels like there is a lack of framework, or maybe it's just experience, around key processes and interaction with their customer (i.e. release management).

Current reporting / dashboard capabilities are a lacking compared to the competition. Review collected by and hosted on G2.com.

The scale of features will mean you never need to look elsewhere. Every thing we have asked for could be accomplished with the integration consultant. Anything that we suggested that wasn't yet a feature was added to the development cycle and introduced in a new release. We love the ability to be able to track conversations and also the alerting that we have setup ensure that tickets are resolved well within SLA. Review collected by and hosted on G2.com.

Some things can be a little complex to get working, but the support team are very helpful and always get issue resolved quickly. The fact the support team were using the system certainly helped. Review collected by and hosted on G2.com.

Came from solarwinds webhelpdesk and this blows it out of the water. Has a slick and modern interface and is very customizable. Their support team knows the product well and there are regular updates and new features. We now use it across 3 different teams and they love it. Reporting is good and the dashboards provide good insights Review collected by and hosted on G2.com.

Requires the use of SLA's if you want good reporting on timeframes etc. Not a big deal but can catch you out a bit if you're not used to using them

Not really a bad thing, but the customization of the product can be a bit daunting at times. The support team always provide quick answers to where things are however and I wouldn't want it less customizable Review collected by and hosted on G2.com.

Ease of implementation and completness of features, extrem value compared to what is out there. Review collected by and hosted on G2.com.

Not much, looking forward to more recongnition as this solution is gaining traction. Review collected by and hosted on G2.com.

Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality Review collected by and hosted on G2.com.

Unable to easily create customized dashboards Review collected by and hosted on G2.com.

We have had the cloud based portal, and the interface is very clean and intuitive. There have been numerous regular updates to improve the software.

We don't use many of the integrations as its still fairly new, but there are so many that could potentially improve our helpdesk as it grows.

Customer support is always very helpful, they usually respond the same day. We needed some customised reports for our Board, and Halo support had these ready for us the next day. Review collected by and hosted on G2.com.

Theres nothing I dont like as such. Some of the options are tucked away and can be hard to find without looking through the knowledgebase or emailing Halos support team. And the cloud solution doesn't have all the options that an on-prem would have but there are work arounds and updates to a lot of this. Review collected by and hosted on G2.com.

The webapp is modern and easy to use, very customisable. Excellent and speedy support always on hand, updates are released often and bring new features all the time. Review collected by and hosted on G2.com.

We use Halo around the world and the translation on self-service is limited although not a deal barker for us. Review collected by and hosted on G2.com.

Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format. Review collected by and hosted on G2.com.

This is only a minor dislike - but whilst the web version is fairly new product and is regularly receiving feature updates, it seems that there is a new web release candidate every few weeks. Fortunately application in house of these is quick, and they could always be skipped if needed. Review collected by and hosted on G2.com.