---
title: Halo Service Desk Reviews
meta_title: 'Halo Service Desk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how Halo Service Desk works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 17
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Halo Service Desk Reviews
**Vendor:** Halo Service Solutions  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 17
## About Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal.






- [View Halo Service Desk pricing details and edition comparison](https://www.g2.com/products/halo-service-desk/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A37%3A41+-0500&secure%5Bsession_id%5D=901fd75f-7540-42e5-8381-39c5c4c3fda6&secure%5Btoken%5D=ed653b50b93c34ac2a04c3e684ba5a924ecd9f7a0690e6ff8d37e4ef2faab116&format=llm_user)

## Halo Service Desk Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top Halo Service Desk Alternatives
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