--- title: Halo Service Desk Reviews meta_title: 'Halo Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Halo Service Desk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Halo Service Desk Reviews **Vendor:** Halo Service Solutions **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 17 ## About Halo Service Desk Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal. ## Halo Service Desk Reviews ### 1. Easy Ticket Management and SLA Tracking Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** James W. | Service desk analyst, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Halo Service Desk?** Very easy for ticket management and keeping track of SLA's on the said tickets and easy for updating the customer **What do you dislike about Halo Service Desk?** It can open a few tabs from clicks but i imagine there is something that can be changed in the back end **What problems is Halo Service Desk solving and how is that benefiting you?** It is helping with the ticket management and helping techs resolve tickets easily ### 2. Halo Service Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Jake L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Halo Service Desk?** Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status easily. Multiple features within one product simplifies multiple departments working together with knowledge base, software release notes, etc. Support has always been good during office hours. **What do you dislike about Halo Service Desk?** Reporting is SQL only. Very heavy reports or running many reports at the same time can also slow down the system significantly or fail to generate. Settings are currently not searchable so finding the exact toggle required can be cumbersome, some additional settings are missing from the web app requiring support assistance to change on the back end server. Permission levels are quite basic. **What problems is Halo Service Desk solving and how is that benefiting you?** Condensing multiple software packages and departments into a single web based application cutting down on meetings, calls and emails. Workflows have been highly automated eliminating human error and emails being missed leaving clients in the dark. **Official Response from Will Maciver:** > Hi there, thanks very much for the review. Great to hear you are enjoying the simplicity and configurability of Halo Service Desk! We are doing some work on our reporting suite currently to improve the user interface, which we know will deliver a much smoother experience for your team. Stay tuned to our product roadmap or feel free to reach out to our team for updates. ### 3. Looking for tool to track productivity. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Halo Service Desk?** Halo allows for transparency and is a manager or supervisors friend! I am able to hold agents accountable for their actions as I can see everything that is being done throughout the day per team, per agent, etc. **What do you dislike about Halo Service Desk?** I thought the reporting would be more specific to what we need and ready to go. I have found out by working with our representative that they can be customized to show anything you would ever want to see, you just need to know what you are looking to get out of the report. **What problems is Halo Service Desk solving and how is that benefiting you?** We had no way of measuring our productivity, planning capacity for the volume of work coming in or holding people accountable. Now we can see everything that comes into the system, who did what with it and when, and use this when coaching with our agents. **Official Response from Will Maciver:** > Hi Sarah Thanks for the great feedback! We're actively looking to improve the reporting suite which should make the experience even better for you soon. ### 4. A help desk solution with very useful components **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian S. | Asistente de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2019 **What do you like best about Halo Service Desk?** What I like most about NetHelpDesk is that their installation, configuration and implementation are really easy to carry out, especially because they have a customer service that answers any question. As for the portal, it has an innovative and simple design, ideal for answering tickets in the shortest possible time. Another feature that I like is that every time a ticket is created the notification system sends an email indicating the ticket number with date and time. I also like that you provide analysis tools to monitor the work that agents do. **What do you dislike about Halo Service Desk?** The only feature I consider is a disadvantage for NetHelpDesk is its price, since its business plans can only be hired per month and not annually. **Recommendations to others considering Halo Service Desk:** I highly recommend buying NetHelpDesk. If it is true that it has a high price, but in terms of feature and support, it has many options that can be of great help to your company. **What problems is Halo Service Desk solving and how is that benefiting you?** NetHelpDesk has chat and email functions that are essential to carry out the resolution of an inconvenience to our clients, since chat communication is live and the problem can be solved in less time than by email. Additionally, this software helps us rate our performance through its analysis and reporting tools. ### 5. A tool for IT management with many features **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel G. | Arquitecto de datos, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Halo Service Desk?** NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question. **What do you dislike about Halo Service Desk?** Sometimes the incidents that were resolved in the previous year disappear and the customer support service is not explained because it does not appear in the search results, so we now make frequent backups to avoid the loss of tickets that can cause us problems after. **Recommendations to others considering Halo Service Desk:** I recommend using this application to provide a better help desk service in all support departments in your organization. You can buy it for a good price and its different functionality options will fascinate you. **What problems is Halo Service Desk solving and how is that benefiting you?** Before using NetHelpDesk, managing the requests or incidents that are generated in my work was really complicated. This application orders and classifies according to priority the type of incident that the client sends, in addition to being able to automatically assign it to the department in charge to receive a quick response. It has also been beneficial to be able to automate some tasks to cover personnel that we do not have in a specific area. ### 6. Ticketing software for msp **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Halo Service Desk?** I like the ease of menu use and the way you cab tailor it to your own specific needs **What do you dislike about Halo Service Desk?** The report feature is very bland and if you want more specific reports then you'll need sql queries skills **Recommendations to others considering Halo Service Desk:** This is a very good tool, end user self service portal and Web based service desk, the report tools do give you broad range of reports out of the box, still getting used to asset management through it **What problems is Halo Service Desk solving and how is that benefiting you?** We have the ability to track and create Problem tickets based on the reoccurring incidents raised **Official Response from Will Maciver:** > Hi there, thanks for the review. We are looking to refresh our reporting suite very soon with the intention of making it much more user friendly. If you ever need reports made please contact our support team and they will be more than happy to build exactly what you need as a part of our standard support service. - [View Halo Service Desk pricing details and edition comparison](https://www.g2.com/products/halo-service-desk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A49%3A06+-0500&secure%5Bsession_id%5D=6b78d6fb-0cb9-4e42-94c2-a9915d3f8af8&secure%5Btoken%5D=6e951d5da3042aa7ed11dc43e0bb38a724c052624eab62ee63229c9ffd25d7f1&format=llm_user) ## Halo Service Desk Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Halo Service Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,829 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)