I like Gusto's ease of use. The website is very user friendly and understandable, and it makes payroll stress free. It sends reminders and makes onboarding very, very easy, so new employees don't miss anything that is important. They handle everything, and we feel confident that we are taking all the right steps. They remind us when our payroll is due, and they take out all the necessary benefits and taxes and handle that all for us with just a few clicks. It is amazing and saves us so much time, energy, and anxiety. When we hire new employees, we don't have to worry about missing a step with getting them set up for taxes or not getting them paid on time. We can feel confident that we offer a great program and reliability as far as their paychecks. The initial setup was extremely easy, a very smooth process with clear steps. We were doing payroll manually or sending it to our accountant before, so this is much better. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

Fairly simple and intuitive interface, most things were pretty easy to figure out, even for a first timer running a business with multiple employees. They have a fairly innovative system. Adding employees is pretty straightforward as is running payroll. I also really appreciate many of the proactive frames or notifications helping you not only remember things on your to do list, but also sometimes suggesting things you didn't know could be helping you out in your business! Review collected by and hosted on G2.com.

Switching between pay schedules was a bit of a hassle and we had some snags figuring that out. Also trying to get our unpaid time off in place to be able to deduct from a salaried person's pay was a bit tricky.

Other than that, the cost can be a little bit annoying. It's not necessarily too bad, but it lacks options and even for a single small change in your needs, you potentially have to jump to another subscription tier significantly multiplying your costs. Review collected by and hosted on G2.com.

Gusto is the easiest payroll software to use! It is user friendly, not only for employers but for employees as well. Adjusting hours, updating information, ease of processing payroll and much much more! Set up was quick and easy. It makes paying and filing taxes seamless and efficient. There is no other payroll service that I would recommend more than Gusto! Review collected by and hosted on G2.com.

I have not run into any issues so far that have made me unhappy and we have been using Gusto for 6 years now. Review collected by and hosted on G2.com.

Gusto stands out as an exceptional, all-in-one platform thanks to its modern UI/UX, which replaces traditional, clunky payroll systems with a clean and highly intuitive checklist interface. It integrates seamlessly with accounting and time-tracking tools like QuickBooks and Xero, eliminating double data entry with flawless performance and zero system lag. While the per-person pricing structure can add up as your team grows, the ROI is undeniable given the hours saved on automated tax compliance—essentially doing the work of a part-time HR admin. From an onboarding perspective, the employee self-service portal makes onboarding new hires virtually paperless, and while customer support response times can vary by plan tier, the system's built-in intelligence and automated error-flagging more than make up for it by catching payroll anomalies before they become costly mistakes Review collected by and hosted on G2.com.

While Gusto is an excellent platform, its per-employee monthly pricing structure can get quite expensive as your team grows, making it less cost-effective for larger companies. Additionally, the tier-based customer support means that faster phone response times and dedicated HR professionals are locked behind their most expensive plans, leaving lower-tier users to rely more heavily on chat or email support. The mobile app experience could also use improvement, as it is heavily geared toward employees rather than giving administrators full, robust control over payroll on the go. Finally, while the platform handles standard multi-state payroll well, its international contractor and global payroll features are still somewhat limited compared to specialized global employment platforms. Review collected by and hosted on G2.com.

I use Gusto to track my payroll, and it solves my problems by putting the money directly into my bank account, which I find very helpful. I like how Gusto helps input my hours into the platform, making it easy for my employer to pay me. I really like the time tracking feature and the cash flow graph. Additionally, I appreciate how everything is centralized; it makes it easy for me to ensure that I'm being paid for all the work I do. Also, the initial setup of Gusto was very easy. Review collected by and hosted on G2.com.

I think the website could run smoother. And it takes long to load sometimes. Review collected by and hosted on G2.com.

Gusto has been really easy to use from day one. Clocking in and out takes just a few seconds, and it's simple to fix my hours if I forget to clock in or need to make an adjustment. I also like how it keeps me informed about payroll. It's easy to see when I'll get paid, what dates each pay period covers, and how much I can expect on upcoming paychecks. It does a great job of putting all the important information in one place without making it confusing. Review collected by and hosted on G2.com.

My only real complaint is that I'd like a little more control over notifications and reminders. It would be nice to customize exactly what updates I receive and when. Review collected by and hosted on G2.com.

Honestly, the best part is how much time it saves me. Before Gusto, running payroll for my 8-person team took half a day. Now it's automated and I just review and approve. The benefits administration integration is also a huge plus — health insurance, 401(k), and workers' comp are all in one place. Review collected by and hosted on G2.com.

When we had a payroll error, it took a few days to get it resolved. I understand mistakes happen, but the turnaround time for fixing issues could be faster. Review collected by and hosted on G2.com.

What I like to most about Gusto is that it helps you onboard new employees and keeps you updated about deadlines and specific payroll laws. It also allows you to print reports and will file all necessary SCorp tax information. Review collected by and hosted on G2.com.

It can be a little confusing at first to set up all of the employee information. Once you have done it a couple of times it is much easier. I was able to contact customer support very easily to assist me with a question. I also could do without all the prompting to buy additional services or add-ons like medical benefits or 401k Review collected by and hosted on G2.com.

We've had a great experience with Gusto. The platform is incredibly easy to use for both administrators and employees, making payroll, benefits, and HR tasks simple and efficient. The interface is intuitive, and everything is organized in a way that saves time and reduces frustration.

What stands out most is Gusto's customer service. Whenever we've had questions or needed assistance, their support team has been responsive, knowledgeable, and easy to work with.

Overall, Gusto has streamlined our payroll and HR processes, and I would highly recommend it to any small or growing business looking for a reliable, user-friendly platform. Review collected by and hosted on G2.com.

At this time, I don't have any significant dislikes or concerns about Gusto. The platform has been easy to use, reliable, and supported by a responsive customer service team. Overall, our experience has been very positive. Review collected by and hosted on G2.com.

I like Gusto because it has allowed us to consolidate benefits administration and payroll into one platform, whereas previously it was very discrete. The integrations are awesome and have allowed us to replace our previous manual payroll processes. The pricing is fair and as a nonprofit we appreciate the related discount. Onboarding was easy and I felt supported and was able to do it within their stated timeline to run our first payroll on Gusto by our target. It is user friendly for both the administrator and our employees. It keep sus in compliance and we've had no performance issues. Review collected by and hosted on G2.com.

The only thing that has been an issue is that I cannot accommodate our current (unorthodox) pay schedule for seasonal employees, but it has encouraged us to move them to a more standardized pay period and we've been able to work around the limitations. Review collected by and hosted on G2.com.