--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 11956 scale: '5' date_modified: '2026-07-26' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 11,956 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Perfect Payroll Balance for Small Businesses—Fast, Intuitive, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Gusto?** Gusto has been a great addition to our small business. We have fewer than 25 employees, so we don’t need a lot of extra bells and whistles. That said, we do need strong compliance support and a payroll process that runs just as efficiently as it does at larger companies. Gusto has struck the perfect balance for us, at a price point that can’t be beat. The system is incredibly user-friendly and intuitive. Anyone with even a basic understanding of payroll can use it. We also use the time-tracking feature, which has worked perfectly for us, and it includes geo-tracking—something that’s important for monitoring our staff’s performance. The system provides plenty of reminders, which helps ensure payroll is always run on time. Reports are downloadable as well, so our CPA and managers can easily access the information they need to do their jobs and integrate into their systems for accounting and performance reviews. For example most reports has a .csv download feature which is easily uploaded into most systems. Additionally, the quick function of all features has been great. I didn't expect to be able to run payroll so quick! They must have a bunch of AI features in the background helping me out! My one hiccup has been support. I haven’t had the best experience getting issues addressed, especially over the phone, and I ultimately had to find a workaround for what I needed. Even with that, I’ve been very impressed with Gusto overall. **What do you dislike about Gusto?** As I mentioned in my main review, the support hasn’t been as ideal as I would like. I called and emailed about a problem I was having with time-off accruals, but I never got a response, and no one I spoke with on the phone could help. Each person told me they would escalate the issue, but it still didn’t get resolved. In the end, we agreed, internally, to manually track our accruals outside of the Gusto system. This limited the integration we were hoping to have with Gusto. That’s unfortunate, but it was the only workaround we had after being unable to get it fixed through Gusto. For all other issues, the AI and online support have been good enough. **What problems is Gusto solving and how is that benefiting you?** As I mentioned in my main review, we’re not a large company. A lot of payroll processing providers include tons of features we simply don’t need, and they of course charge for them. Since we don’t use those extras, we didn’t want to pay for them. Gusto fits this need perfectly: we can add or remove what we need and pay only for what we actually use. On top of that, the system feels just as sophisticated as some of the bigger providers, which gives us confidence in relying on it for such an important part of our company. ### 2. Easy Payroll Compliance and Automated 401(k) Contributions **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca H. | Parent Volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Gusto?** I manage my own payroll so I can easily stay compliant with reasonable salary requirements. I also automate my 401k contributions and keep deductions consistent and standardized with every payroll run. **What do you dislike about Gusto?** The setup was more complicated than it needed to be. I wasn’t guided clearly through the details of setting up payroll for our owner-employee arrangement for my husband and me. Gusto does have the options built in, but it still took some time to get everything set up correctly and to connect with the right person for help. **What problems is Gusto solving and how is that benefiting you?** The biggest surprise has been how flawlessly it handles year-end compliance and tax filings. I originally adopted Gusto just to simplify cutting checks, but its built-in S-Corp tax handling completely eliminated the headache of calculating and remitting federal, state, and local taxes. It even generates and files all necessary W-2s and 1099s automatically at no extra cost, meaning I never have to worry about missing a filing deadline. ### 3. Simple, Fast UI That Makes Finding PTO and W-2 Info Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Angie K. | Director, Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** As an employee, I find the user interface very simple. The home page and desktop shows all of the options in a quick to view screen. This saves me lots of time to search for the information I am looking for. The system is fast and once on the page I am looking for, it provides simple and easy to understand information whether for my remaining PTO time or my W2 form. It saves me time to get the information I need. **What do you dislike about Gusto?** I literally have not had a negative experience with any of the features that I use. **What problems is Gusto solving and how is that benefiting you?** I worked for another company and the HR software was clumsy and the tabs where I needed to access information were buried in the navigation buttons. It took a long time to finally click to where you needed to go. Gusto is a welcomed experience for me in that the navigation buttons are organized logically it speeds my time to find something and allows me to review and retrieve the information I need fast. The time-saving aspect and organization of this site is a huge benefit to me. ### 4. Gusto Makes Payroll and HR Simple, Organized, and Automated **Rating:** 4.5/5.0 stars **Reviewed by:** Keici P. | HR Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** What I like most about Gusto is how simple and organized everything is. Payroll, onboarding, benefits, and employee management are all in one place, so it makes daily tasks a lot easier to handle. The interface is clean and user friendly, which helps a lot especially when training new employees or trying to complete things quickly. I also like that most processes are automated, so it reduces manual work and chances for errors. **What do you dislike about Gusto?** One thing I don’t really like is that sometimes certain settings or admin options can be harder to find than they should be, especially if you don’t use them often. There are also a few limitations when it comes to customization and reporting compared to some larger platforms. Nothing major, but small improvements in those areas would make the experience even better. **What problems is Gusto solving and how is that benefiting you?** Gusto helps simplify a lot of HR and payroll processes that normally take a lot of manual work and follow-up. It keeps employee information, onboarding, payroll, documents, and benefits all in one place, which makes things much more organized and easier to manage day to day. It’s also helped reduce errors and save time, especially when handling onboarding tasks or payroll updates for multiple employees. Overall it makes processes smoother and more efficient for both admins and employees. ### 5. Easy Setup, Straightforward Daily Use, and Reasonable Fees **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gusto?** After getting pricing from banks and accounting/CPA firms, there was really no comparison for a small business—choosing anything else didn’t make sense to me. The main advantages are the easy setup, how straightforward it is to use day to day, and the reasonable fees (our monthly fee is $56). Customer service was a little hard to reach at first, but once I got someone on the line, it was very good and genuinely helpful. **What do you dislike about Gusto?** Aside from the challenge of reaching a customer support person by phone—which seems to be a weak point for nearly every company these days—I have no complaints. Once I had someone on the line, they were able to log into my screen and guide me through the menus so I could make the adjustments I wanted. **What problems is Gusto solving and how is that benefiting you?** I was looking for a payroll service that’s reasonably priced and easy to use, and this one fits what I needed. ### 6. Simple, Reliable Payments to My USD Account—Fast, Secure, and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie Z. | Customer service, technical support & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gusto?** What I like most about Gusto is how simple and reliable it makes the payment process, especially as a freelancer in LATAM. The payments arrive quickly and securely directly to my USD account, which gives me peace of mind and makes managing finances much easier. I also appreciate how professional and organized the platform feels compared to other payment methods, especially with lower fees and a smoother overall experience. **What do you dislike about Gusto?** One thing I would improve about Gusto is giving freelancers and employees more flexibility to choose their withdrawal or payment schedule preferences. For example, After the money is my Gusto balance, I'd love having options to select weekly, twice per month, monthly, or quarterly payouts would make the platform even more convenient and customizable based on each person’s financial needs and preferences. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving one of the biggest challenges for international freelancers: receiving payments securely, quickly, and with lower fees. What benefits me the most is the ability to receive USD directly into my USD account without being forced into currency conversion, which helps avoid unnecessary exchange losses and extra charges. It makes international payments feel much smoother, more transparent, and more professional. ### 7. Effortless Payroll and Time Tracking with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina S. | Summer Day Camp Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Gusto?** I used Gusto to get my paychecks and clock in and out of work using the Gusto app. What I like most about Gusto is how easy it is to navigate. I always know how much money I will be getting, and it's easy to check and edit my hours whenever I need to. The setup was very easy and only took a few seconds. Compared to ADP, Gusto is easier to use and has more features. **What do you dislike about Gusto?** I haven't run into any issues so fare using Gusto **What problems is Gusto solving and how is that benefiting you?** I use Gusto to get my paychecks and track work hours. It's easy to check and edit my hours, and I always know my paycheck amount. Gusto is simpler and more feature-rich compared to ADP, which had frequent technical issues. ### 8. Affordable, Easy Payroll with Excellent Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kristy W. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** The price is hard to beat. It takes a while to get set up, but the customer service is usually great and helpful - so that's another plus. Once you are set up, the payroll is extremely easy to run (better than other platforms I've been on). I'd recommend this to anyone looking to simplify, cut costs and have a go-to for benefits and the like. **What do you dislike about Gusto?** Moving to any platform can be difficult, particularly if you've been in business as long as I have... finding all the required state/tax numbers, inputting them correctly, etc. Other than that, Gusto has been great. **What problems is Gusto solving and how is that benefiting you?** Gusto has saved me a ton of monthly payroll. I also like that you can run as many payrolls as needed for the same price. Customer service is great as well. ### 9. User-Friendly, All-in-One Platform with a Lifesaving Parafin Payroll Bridge **Rating:** 5.0/5.0 stars **Reviewed by:** No Comment W. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Gusto?** I like that everything is integrated into a user-friendly platform. I don’t feel like I have to be technologically proficient to understand and use the software. Also, the Parafin payroll bridge has been a lifesaver a few times while we wait on working capital. Being able to compare benefits side-by-side without having to have a phone call has been very useful, and while I haven't actually switched to one of those options, it does allow me to stay confident that the benefit we do have are the best for our business. My favorite feature is that the employees can add and change their banking and personal information without additional work on my end. **What do you dislike about Gusto?** So far I haven't had any issues except that changing the payroll periods and dates can be a little bit tedious and confusing. Fortunately, once that is set up it is very simple. **What problems is Gusto solving and how is that benefiting you?** Employees can update their profiles and pay preferences without needing my input, which is very convenient and saves me time. ### 10. Great Graphics and Easy Onboarding Make Payroll Feel Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Elyse B. | Director of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Gusto?** I like the graphics for Gusto, which make processing payroll seem not as mundane as other sites. The documents feature and onboarding is also really helpful and easy to use. **What do you dislike about Gusto?** Creating tasks for onboarding feel too bare bones, I'd like to be able to attach documents and other things to tasks but have been unable to do that. I also haven't had much luck with Gusto AI chat, so I have to go to Google to find answers to my questions. **What problems is Gusto solving and how is that benefiting you?** Gusto has really made it easy to do background checks and drug testing. So now we don't have to go through third parties. Having it all in Gusto makes it easier to keep track and save all necessary documents. I like the Checkr and Middesk features best because it takes the guess work out of background checks and tax info. ### 11. Easy-to-Use Payroll with Seamless Integrations and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Amber S. | Dental Hygienist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** Gusto is a payroll system that’s very easy to navigate and gives me all the specific information I need to understand my paycheck. It also provides my end-of-year tax information, which is really helpful. I’d recommend it to any employer as the price is quite reasonable. The platform integrates with all of our existing software with minimal effort. All of my coworkers have had positive experiences with it as well, with the system performing well as far as speed and reliability. The platform does offer an AI Assistant, Gus, if you need any assistance. Onboard was quite easy and support is available to make the process seamless. Plus, I enjoy the cute little pig icon! **What do you dislike about Gusto?** It is difficult to actually find any faults with this system. I have used multiple platforms in the past, and this one stands out as a winner. My only complaint is that it rounds up my hours on the email notification and that is a little bit confusing. The pay stub has a more accurate accounting of my hours worked **What problems is Gusto solving and how is that benefiting you?** Gusto helps me by making it easy to look up all of my paystubs in one convenient location. Prior to this, the employees only had paper paystubs, which could easily be misplaced. Now all of the employees have access to all of their payroll information instantly in an easy-to-use platform ### 12. My experience with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda B. | Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Gusto?** I am a Payroll Specialist for an Accounting and Bookkeeping firm, so I use Gusto along with another well known platform to perform all of my payroll tasks. I can say that there are certain things that I like a lot more on Gusto then on the other platform, such as ease of navigation across the platform, helpful, generally knowledgeable and friendly customer service and multiple different options of contacting customer service including chat, (which I use most frequently) email, phone call (when the lines are open) or a call back feature. They have a pretty helpful knowledgebase if you are trying to resolve an issue on your own as well. I did utilize their certification programs when I was first learning how to navigate Gusto as well, which I found very helpful and being able to add the badge to my signature lets our clients know that I have done my due diligence to learn the ins and outs of the Gusto platform. Gusto has a ton of useful features to offer it's clients, and we also use Gusto for our own payroll platform, so I use it as a user as well as an Administrative role and find ease of navigation to be across the board as both types of users. **What do you dislike about Gusto?** So far with my personal experience, there have been a few areas that could use improvement. I have had a few encounters with customer support, primarily through chat, that have given out incorrect information which lead to further interactions needed with customer support for the same issue. There have been numerous bugs and issues on the site that I have needed to report as well. There are still a few features that clients would like to see Gusto develop, such as options for Roth 401k deductions (post-tax), as one example. I have also been told on numerous occasions by customer support that I would be contacted further about a specific issue, and never heard back from anyone regarding my case. I have also requested call backs and never received any call back. **What problems is Gusto solving and how is that benefiting you?** We have been able to sell a lot of our clients on Gusto's payroll services, which helps our business grow and gives our clients confidence in our abilities to handle their payroll with precision and care on a trustworthy and fairly priced platform. ### 13. All-in-One Time Tracking and Payroll That Keeps Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Leon G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** I personally use Gusto mainly for the time tracking / logging in & out part of it. It’s also pretty easy to correct/fix errors when you make them as well. No searching for items in multiple places. And the fact that my paychecks, time off requests, etc…are all located within the same site, has saved me the trouble of being logged in to 3 different sites (at 10pm) trying to see if I was paid correctly. **What do you dislike about Gusto?** The Gusto Mobile App leaves a lot to be desired compared to the full Gusto Desktop version. For example, many items are either hidden somewhere or missing altogether and it is frustrating when the only platform you can access Gusto is via the mobile app. Additionally load times can be long…especially when accessing payroll. While my couch may be comfortable, I don’t want to spend that much time waiting to view information. The recruiter side of Gusto appears to be “half baked” as well. **What problems is Gusto solving and how is that benefiting you?** Prior to using Gusto; managing employee work schedules/time keeping records…as well as verifying/paying employees was a huge task. In addition; Gusto provides a single log-in point for all of our time related needs (time-off, pay-history, time-tracking); therefore we are not required to send emails to HR each time someone wants to verify their own information. ### 14. Gusto AutoPilot Makes Payroll Practically Hands-Off **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas B. | Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** The single best thing about Gusto is its AutoPilot feature. If your team consists of salaried employees or hourly staff with steady schedules, you can virtually eliminate "payroll day" from your calendar. You set the schedule once, and Gusto automatically calculates, runs, and deposits the money. **What do you dislike about Gusto?** Gusto lets you manage employee health insurance benefits directly in the app, but they act as the broker. Right now, Gusto’s health insurance brokerage services are only available in certain states. If your business operates in a state they don’t cover, or if you already have an external insurance broker you like, integrating your existing benefits into Gusto’s automated deductions can feel very clunky and may require a manual workaround. **What problems is Gusto solving and how is that benefiting you?** At its core, Gusto eases the headache of administrative fragmentation and regulatory anxiety by turning high-stakes business chores into a more automated, single source of truth. By automatically calculating, filing, and paying local, state, and federal payroll taxes in the background, it reduces the constant worry about costly IRS mistakes and compliance audits. It also smoothly manages everything from digital, paperless employee self-onboarding to sending clean, correctly categorized data directly into accounting software like QuickBooks. ### 15. Easy Goal Tracking and Performance Reviews in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Mandy R. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** I like the performance section for recording and tracking goals. I like that the manager can see it and it makes it an easy platform to measure success. Being able to see your past reviews also helps when writing yours each time. **What do you dislike about Gusto?** I don't think there is anything specific that I don't like about Gusto. The features are user friendly. It is easy to track past documents you have been provided or signed. It would be nice to have more info under the benefits tab about your benefits or links to access the info outside of Gusto. **What problems is Gusto solving and how is that benefiting you?** We use to track time on excel sheets that would manually be entered for paying. Costing time and more personnel. Gusto helps us to streamline this. It also helps take care of state specific info since we are a remote global organization. It would be nice if people outside the US that are employees could use it as well. ### 16. Fast, Free Mobile Time Tracking with Easy Setup and Fingerprint Sign-In **Rating:** 3.5/5.0 stars **Reviewed by:** Max C. | Software Development Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** I quite like how easy it is to track all my hours from my phone and I don't have to use a time clock and stuff - I have not tried using any integrations with it before, but I would say it connected well well with the security features on my phone like the fingerprint sign in. It was really easy for me to get set up the first time I used it, and when I moved to a second job that also used gusto, it was very easy. It is completely free for me to uses so. Ia always appreciate that. On my phone, it is always super fast and does not use a lot of data which is nice in case I am working far away. I actually really appreciate that the app is kept simple and does not have any chatbots or other ai features. Where they do use ai, it is just like computer vision stuff that actually makes life easier. **What do you dislike about Gusto?** I wish there was better support for phone apps - my phone only worked for one of my jobs and then there was something like "its not implemented for this company yet" or something. I have not had a company that used slack integrations because both said they were kind of useless. I wish there was some integration between Jira and the "performance" section of Gusto. **What problems is Gusto solving and how is that benefiting you?** Working remote, gusto is helping to make sure that I have accurate pay and easy time card management. This is much better than using sheets or something similar like my previous job and it makes sure that pay is always accurate and fair. ### 17. Easy to Use, Excellent Support, and Seamless QBO Integration with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia T. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** The ease of use is excellent. Support is always quick to respond, answering my questions professionally, promptly, and in a friendly manner. I’ve never run into any errors, and the performance of the software is top-notch. I’m paying a LOT less for Gusto than I did with my previous payroll software. Gusto integrates perfectly with my QBO, and the option to utilize Gusto's AI features is great, too. **What do you dislike about Gusto?** The only thing I would change is having the ability to add classes to the journal entries during the sync with QBO. Right now, I have to manually add classes to the JEs that Gusto creates when I run payroll. Hopefully, this will become an option in the near future. **What problems is Gusto solving and how is that benefiting you?** Our monthly subscription expenses have decreased considerably. I’ve saved at least 5–10 hours each workweek since we switched to Gusto. The reminders Gusto gives for completing tasks are very helpful, especially because it’s easy to get distracted in this office when so much is going on. Having Gusto prompt me to finish what I need to do keeps me on track and helps ensure tasks don’t get missed. ### 18. User-Friendly, Time-Saving Guidance That Simplifies Complex Payroll Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Susan J. | Artistic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** It is very user friendly. I like that Gusto gives me tasks so I can just complete them. I also like that it takes the guess work out of doing very complicated government and left-brain work. Knowing that I just have to log in and follow instructions saves me hours of brain energy and frustration. **What do you dislike about Gusto?** Some of the "tasks" seem necessary but upon further investigation, it feels like Gusto is trying to suggest something that I don't need but think I do in order for Gusto to sell me that service. **What problems is Gusto solving and how is that benefiting you?** Solving the payroll set up was massive. I really didn't know how to do it and Gusto walked me through it step by step. It saved me so much time and energy while also giving me peace of mind. ### 19. Fast, User-Friendly Platform, but Onboarding a Second Payroll Needs Smoother Setup **Rating:** 3.0/5.0 stars **Reviewed by:** Sarah R. | Undergraduate Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gusto?** I like the simplicity and how user friendly the platform is. It does a good job of integrating information and allowing for easy acess to these tools. Gusto is very fast and reliable and updates information quickly. I feel that I am getting my moneys worth with the platform. Onboarding was a bit of a struggle when it came to me adding my new company, the customer support was alright, and I neded up solving the issue in the end. I have yet to notice any artificial intelligence tools but I think that could be a helpful tool to capitalize on. I do like the automation smrt feature of the W2 forms for signing them it makes it very easy. **What do you dislike about Gusto?** Gusto made the onboarding process for my new company a bit challenging. I think a smoother system to allow a second payroll option would be helpful, rather then needing to make a whole new account for the second payroll. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll simple, makes understadning the tax system very easy, with reports easy to acess. ### 20. Gusto Makes Payroll Fast, Easy, and Stress-Free—even in a Time Crunch **Rating:** 5.0/5.0 stars **Reviewed by:** Amarisa B. | capacity building manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** Gusto is easy to use. I have very little experience with payroll before and have enjoyed how easy and quick it is to use while in a time crunch. I like the ability to be able to enroll into workshops to learn more and become more educated. I was able to use AI to figure out how to get my staff paid on time due to the holiday and it answered all my questions even when I did not know how to phrase my questions. The server is always quick and I am able to even effeciently use the mobile version **What do you dislike about Gusto?** I was notified a little later than expected about the holiday discrepancy and it affected our pay date. **What problems is Gusto solving and how is that benefiting you?** being able to have easy access and tracking of payments and time off hours! ### 21. Gusto: A One-Stop Shop for HR and Employee Management **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher D. | Routesetting and Facilities Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gusto?** As both an employee and a manager of other employees, I really appreciate how Gusto acts as a one-stop-shop for HR and employee-detail management needs. I can easily look up and edit both my own information as well as review and suggest changes for employees who report to me. **What do you dislike about Gusto?** As a manager of employees who work in different departments across our company, we've had to figure out ways to provide ancillary formal feedback outside of the formal review, as that appears to currently be restricted to one manager per employee. It would be nice to be able to define multiple managers for employees and allow multiple managers to provide formal reviews to one employee who works in different departments. **What problems is Gusto solving and how is that benefiting you?** It's very helpful to have so much employee information easily accessible and manageable in one platform. As an employee, being able to access bot my own details, paychecks, 401k stats, etc. in one place is very nice and saves time. As a manager, I find Gusto equally useful in tracking important employee information and providing feedback. ### 22. Easy-to-Navigate Gusto Dashboard With Great Support and Value **Rating:** 4.0/5.0 stars **Reviewed by:** Marcy S. | Managing Director I Co-Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gusto?** I like how easy it is to find what I need in the Gusto dashboard. I am busy and running payroll is just one part of my job. As a small business owner, I need to be able to quickly navigate to the right forms and submit payroll and manage benefits within the tool. I don't use the integrations really but I know they are there. The price compared to our previous systems was attractive, especially for a small team. I don't remember any onboarding training from their team, but it's been easy to onboard employees on our end. I appreciate the level of support so far. **What do you dislike about Gusto?** It's mildly challenging to on-board employees in different states. I wish there was a more centralized hub to help with this piece. **What problems is Gusto solving and how is that benefiting you?** I needed a payroll platform with a high ability integration ability with other systems, but was also easy to use and straightforward. I have not used the AI component to its fully capability, but I look forward to trying this feature out. ### 23. Clear, Fast, and Easy to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Annette E. | Fulfillment Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Gusto?** The information is clear and easy to find. The app performs well and cuts down the time I spend navigating, so I can get straight to work. **What do you dislike about Gusto?** Occasionally, the app will not open causing me to fix my time either at home or the next day. If my mobile app isn't working, my coworkers also have issues simultaneously. One thing I do not like about Gusto is that the total of my paycheck is displayed on the opening page of the app. If I'm around other coworkers. I don't always feel comfortable opening the app around them. **What problems is Gusto solving and how is that benefiting you?** Gusto integrates tax, paycheck, time information, and other pieces of information all in easily accessible locations. It has saved me so much time in my every day life since I don't have to fight with the application to find what I need. ### 24. Hands Down Best Customer Service and Best Tool for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline G. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Gusto?** Customer service has been very helpful whenever I’ve needed support. The reminders are excellent for keeping me on task, and I really love the scheduling feature they added this year—it means I have one less app to rely on day to day. **What do you dislike about Gusto?** The new scheduling feature is great, but would love to see a monthly view and it can be tedious to copy the schedule from week to week. It's easier to miss mistakes being only able to see a week at a time. I do appreciate that the scheduling integrates with payroll now. I'm glad it's part of the pricing too, which is nice. **What problems is Gusto solving and how is that benefiting you?** Running a small business means operating with fewer resources, and Gusto streamlines everything for us so we can be more efficient and save time. Before Gusto, we relied on more apps that didn’t always integrate, which increased the potential for mistakes. Since switching, I’ve cut the time it takes to complete payroll in half because the process is so streamlined. ### 25. Top-Tier Support and Stress-Free Filings with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrese W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Gusto?** What I like most about Gusto is that they take care of the majority of the required filings, which gives me fewer things to worry about while running my business. Their support is top-tier, and they make it very easy to onboard new hires. **What do you dislike about Gusto?** There isn’t much to dislike about Gusto, especially for my type of business. My only concern is that as we scale, the pricing could become a significant expense at some point in the future. **What problems is Gusto solving and how is that benefiting you?** Gusto takes care of our quarterly tax filings and helps ensure our team gets paid on time by sending reminders to run payroll. Those reminders are especially helpful when we need to run payroll earlier because of bank holidays. ### 26. Intuitive, Consistent Interface That Makes Pay, Benefits, and Taxes Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Farah A. | Clinical Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Gusto?** The interface is unlike any other since it is user-friendly and very intuitive. The breakdown of my bi-weekly check really helps me see where my money is coming from and where it is going to. I also appreciate that the interface stays consistent on the mobile app. Many programs/apps lose accessibility on their mobile apps but Gusto remains consistent no matter if it is on the computer or phone. I also love that healthcare benefits are embedded into the space since I don't like having to go into a separate place to see my employer's healthcare plans. It is by far the best application I have ever used for a job. My last job used Gusto and I was very glad to find out that my current new job also uses Gusto. I also am tax exempt from FICA taxes and with Gusto, my new employer easily put that information in. In the past, I have been taxed incorrectly maybe due to inaccessibility for my employers. I am glad that Gusto makes it easier for me during tax season. **What do you dislike about Gusto?** The only thing I might dislike (though that is a strong word), is the spending trends section. I wish it didn't only have to be linked to the Gusto Spending Account. I understand the limitations that Gusto may face with linking other Bank accounts to this feature. I wish I could just get rid of that part on my Gusto account since it takes up space for no reason. **What problems is Gusto solving and how is that benefiting you?** Gusto helps solve many accessibility and efficiency issues. Before Gusto, I used to struggle to keep track of all my information, benefits, pay, tax documents, etc. Everything used to be scattered and now it is all in one place which allows for less serious mistakes. I don't have to worry about where to find my W-2 when it is tax season or if my hours are wrongly documented, I can easily check and let my employer know. ### 27. Year-to-Date Pay Chart Makes Income Crystal Clear **Rating:** 4.5/5.0 stars **Reviewed by:** Anderson G. | Fulfillment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Gusto?** My favorite feature, and the one that I use the most, is the Year-to-date pay chart. This visual really helps me understand my income in a way I wasn't able to in previous software. I also love how easy it is to adjust my paycheck split, and to see how much of my paycheck is going into which account before my direct deposit even hits. **What do you dislike about Gusto?** I personally don't have any negative feedback. I wish my company utilized your app for more of our work functions (i.e time off, benefits, and if I recall form a previous job - clocking in & out via Gusto) **What problems is Gusto solving and how is that benefiting you?** Gusto makes the over view of my pay easier to see and understand. I do not miss the days of straining my eyes over a paystub to see the breakdown of where my money is going. Gusto offers a faster and more user friendly platform to take control of your cash flow. ### 28. Easy Payroll, Taxes, and Onboarding for Small Businesses with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Shae G. | Owner, clinic director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Gusto?** It is easy to use as a small business so that I don't have to hire a separate accountant to do my payroll. They manage my state and federal taxes and help with onboarding new staff. It is intuitive and has many more features that I don't need but would be beneficial to larger companies. **What do you dislike about Gusto?** Honestly, I can't think of anything I don't like about Gusto right now. Well, the one thing I can tell you was I had a call once with a benefits representative that felt like a waste of time because they wanted to take over the health insurance plan I already had but didn't offer me anything new. I am now in the process of looking to switch using the health insurance plans offered through Gusto. **What problems is Gusto solving and how is that benefiting you?** Solves the problems of onboarding and making sure we are up to date on paying quarterly taxes. This has saved me so much time and fees with my taxes. ### 29. Gusto is the best payroll site **Rating:** 5.0/5.0 stars **Reviewed by:** V E. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Gusto?** The Gusto site was SUPER easy to use and to set up the account once our company started using it. I like how easy it is to access paystubs and the little email that goes out on payday "You're Getting Paid Today". I really like how the site shows my PTO as well. Overall, this is the best payroll site that my company has used in my 20 years here. **What do you dislike about Gusto?** So far, I have not encountered any issues with Gusto. I also can't think of anything that I dislike about it. **What problems is Gusto solving and how is that benefiting you?** Gusto gets my paycheck to me, which is my only concern here as far as using Gusto goes and it does the job very well in my opinion. **Official Response from Camden Q:** > We're thrilled to hear that you find Gusto user-friendly and easy to use! We're glad to provide a seamless experience for accessing paystubs and tracking PTO. Thank you for your positive feedback! - Camden Q Client Relations ### 30. GUSTO’s Intuitive Interface Makes Time Updates and Pay Insights Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Tony W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Gusto?** GUSTO has an interface and functionality that makes it easy to understand, use and teach to others new to the feature. Options to update your Time and the Pay insights have truly been useful to me personally. **What do you dislike about Gusto?** Our particular company has had issues with consistently using the Direct Deposit feature so we are not using it at this time. We have tried to restart the feature but I am not privy to the issues we are facing that prevent us from doing so. **What problems is Gusto solving and how is that benefiting you?** Consistently logging in and out of work is so easy and effortless that a few of our older teammates that are not fond of new technology found it very easy to use and are using it correctly and consistently. ### 31. Gusto Makes Payroll and Scheduling Effortless for My Small Business **Rating:** 4.5/5.0 stars **Reviewed by:** Tessa C. | Library Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gusto?** What I like most about Gusto is how easy it has made running payroll and scheduling for my small business. I recently switched over, and it has already saved me a ton of time and stress. The onboarding process was straightforward, my employees were able to get set up quickly, and the app is simple for everyone to use for clocking in and managing their information. As a small business owner, I wear a lot of hats, so having payroll, employee management, and scheduling all in one place has been incredibly helpful. I also appreciate that it feels modern and user-friendly instead of overly complicated like some other payroll systems. So far, it’s been a great experience and definitely worth the investment. **What do you dislike about Gusto?** One downside I’ve noticed so far is that I would love the option to create a dropdown menu of my clients and their addresses for scheduling. As a cleaning business owner managing multiple homes and recurring clients, that feature would make scheduling much faster and more organized. Other than that, the platform has been very easy to use and has simplified a lot of the payroll and employee management process for me. **What problems is Gusto solving and how is that benefiting you?** Gusto is helping me streamline payroll, employee onboarding, and time tracking for my cleaning business. Before using it, managing employee information, payroll, and scheduling felt scattered and time-consuming. Having everything in one platform has made the process much more organized and efficient. It’s also helping me look and operate more professionally as my business grows. My employees can clock in, access their information, and stay updated without constant back-and-forth communication, which saves me time and allows me to focus more on clients and growing the business. ### 32. Streamlined HR with a Fun Twist **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | YouTube Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Gusto?** I use Gusto for HR and benefits, and timekeeping, and I love how it solves the problem of decentralization of the employee benefit and work experience. It's fun and serves as a one-stop hub for all my needs whenever I have benefit questions. The interface is just great; it's lighthearted but powerful. I find the usability and fun atmosphere appealing. The time tracking and auditing of my timecard are very easy, and I can manage my HSA account very easily while also handling claims. The initial setup was very easy with little to no roadblocks, making it a smooth experience. **What do you dislike about Gusto?** The mobile app has some limitations compared to the desktop website. It would be easier and quicker if there were more options to type in your time rather than using the 'rolling' numbers option. **What problems is Gusto solving and how is that benefiting you?** Gusto solves the decentralization of employee benefits and work experience. It is a one-stop hub for benefit questions and makes time tracking easy. The interface supports easy management of HSA accounts and claims. ### 33. Easy-to-Use Payroll with Outstanding Support and All-in-One HR Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi L. | Office Manager/HR Management/Administration Manager, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gusto?** Gusto provides the comfort of an easy-to-use payroll system backed by excellent customer service. Everything is simple to navigate, and finding employee benefits is quick and stress-free. The platform keeps payroll and benefits management much easier and more organized overall. Gusto delivers an outstanding level of performance, with pricing that feels excellent for all the options and features they provide. Their AI intelligence is next level, constantly adapting and improving to make payroll, benefits, and overall workforce management easier and more efficient. The platform is user-friendly and reliable, and the strong customer service makes it a great experience. This company has saved me countless hours each week. The biggest benefit for me is the ease of use, along with the outstanding customer service I’ve received. What initially drew me in was the seamless integration within the app for benefits, time off, scheduling, documents, taxes, and W-2s—all in one place. With great customer service and an easy payroll system, Gusto creates a smooth, reliable experience for both employers and employees. **What do you dislike about Gusto?** The one thing I like least is that changing an employee’s hours or pay can take several steps, rather than offering a simple dropdown or a quicker edit option. A more streamlined process for making quick adjustments would make the platform even better. **What problems is Gusto solving and how is that benefiting you?** We used to struggle with pay periods and, honestly, just getting employees paid in general. Now, with Gusto, it’s as easy as clicking a button, and that has helped ensure paychecks are correct and the right taxes are withheld. ### 34. Fast, Reliable Payments Straight to My Bank Account **Rating:** 5.0/5.0 stars **Reviewed by:** Angie Z. | Administrative Assistant/ Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Gusto?** What I like the most, payment says it will be available in 1-5 business days, I live and Honduras and once my boss has submitted my payment, I receive it directly to my bank account in 1 business day. It has a flat rate of 1.50%, although I think it’s high, I’ve send higher rates. **What do you dislike about Gusto?** There’s no option for you to use PayPal, only a bank account, they should integrate other options and lower charging rates such as the 1.50% they charge for each payment received. **What problems is Gusto solving and how is that benefiting you?** There was some cases on where they charged additional fees, but it was returned to my account so I’m glad they are honest about that. Also I think customer support should be a bit faster. Also whenever I use Gusto on my phone and go to a different tab, it always logs me out. Even if it was just for a couple of seconds. ### 35. Everything at Your Fingertips—Organized, Simple, and Admin-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe R. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** I love that everything is at my fingertips; submitting time, clock in/out, submitting expenses, time off requests. As an admin employee, it's also great for my daily tasks. Extremely organized and easy to use! **What do you dislike about Gusto?** I can honestly say that there's nothing I dislike about this app/website. Everything is where it needs to be and so easy to find and use. **What problems is Gusto solving and how is that benefiting you?** Before Gusto, we were tracking everyone's expense receipt in Google Suites. Which could be a pain because employees had to send me their receipts, I then had to email them to myself to be able to upload them onto our Drive then to our tracking sheet. Now, it's easy as letting our employees know to upload their receipts through the app or desktop version on their profile. It's saved us SO much time in the process. ### 36. Three-Click Payroll, On-Time Tax Filing, and Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Gusto?** I love that in 3 clicks I can process bi-weekly payroll for all of our employees! It's so easy. The customer service chat is efficient and really helped me get started quickly. Our taxes are filed on time without me lifting a finger! For the services, the price compared to having our accountant do the same work is so much lower. I really enjoy the ease of use of the website and the speed of getting payroll complete. The reminders that pop up on the home screen when we log in are invaluable so we never have to keep track of due dates. **What do you dislike about Gusto?** The onboarding to transfer my data from my accountant who previously ran payroll was tedious. I suggest joining at the beginning of Quarter 1 so there is less data to migrate. **What problems is Gusto solving and how is that benefiting you?** Gusto has helped streamline our payroll process and reduce the costs of running payroll and filing taxes. ### 37. Effortless Payroll, but Needs Improvement on Leave Policies **Rating:** 3.5/5.0 stars **Reviewed by:** Mehreen Z. | OPTOMETRIST, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** I really like the ease of doing things with Gusto. It's very good in terms of handling taxes and deductions, so I never have to worry about anything, as it just automatically takes care of it for me. Running payroll is very simple with Gusto. I find onboarding employees very easy, and dismissing employees, along with managing benefits, is also very straightforward. Additionally, the initial setup was pretty simple, and there was a lot of support. **What do you dislike about Gusto?** If you have an employee who's on leave, you still get charged for it unless you dismiss it. Also i think price could be better **What problems is Gusto solving and how is that benefiting you?** I find Gusto makes running payroll and onboarding effortless. Dismissing employees is simple too. It handles taxes and deductions seamlessly, so I never worry about them. ### 38. Smooth Scheduling and Payroll That Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Gusto?** We primarily use the scheduling and payroll sections, and we’re also looking into using the health benefits soon. So far, the parts we use have been very smooth and easy to navigate. Whenever we’ve needed customer service, we haven’t had any issues getting help. The pricing structure feels fair and is straightforward to understand. It has also saved us a lot of time fixing people’s hours and building schedules, especially with the copy-and-paste scheduling feature for future weeks. **What do you dislike about Gusto?** The downsides of Gusto for us is sometimes it can be hard to find what we are looking for. It can be difficult to find in depth information. Occasionally customer service can be hard to get ahold of and get a straight answer from but they do well at trying to find solutions **What problems is Gusto solving and how is that benefiting you?** Gusto is solving a lot of our payroll issues. There are never errors. Our team clocks in and out on an ipad that uploads directly to Gusto so running payroll is fast and reliable. ### 39. Effortless Payroll & Privacy Features Shine **Rating:** 4.5/5.0 stars **Reviewed by:** desiree r. | Evaluator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gusto?** I like Gusto's payroll feature the most because it allows me to change my preferences without bothering HR. I also like seeing my benefits all at once, which is valuable for privacy reasons. The initial setup of Gusto was simple and very easy. **What do you dislike about Gusto?** What doesn't work is it's hard to see my estimated paycheck through the app versus online. I would like that to be easier. I need to go through multiple steps to be able to see this information. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll, performance reviews, and scheduling. I like the payroll feature the most because I can change my preferences without having to bother HR. Seeing all my benefits at once is also valuable for privacy concerns. Knowing my medical benefits and my time off policy is easily accessible is a relief. I want to know who I am insured with and be able to see my policies easily. I like tracking goals and being able to see important documents such as benefits and performance reviews. ### 40. Organized, Easy Setup That Gets the Basics Done **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey B. | Senior Lab Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Gusto?** I think it's very organized and the set up was easy. I was able to follow the flow and get everything I needed to get the basics set up for my company and employee. **What do you dislike about Gusto?** It feels like a lot of the set up comes with a paywall. And, I wanted to set up my health benefits, which they reached out to do, but everytime I've tried to start it, it says they aren't available right now. **What problems is Gusto solving and how is that benefiting you?** It's helping to make sure my taxes are paid with each payroll which is super helpful. And, the direct deposits and automatic payroll make my flow a lot easier and take one more thing off of my plate. ### 41. Intuitive, Reliable Payroll Automation That Simplifies HR in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel F. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gusto?** What I like best about Gusto is how intuitive and organized the platform is for managing payroll, employee information, and benefits all in one place. The user interface is very clean and easy to navigate, which makes day-to-day tasks much faster compared to other systems I’ve used in the past. One of the most helpful features is the payroll automation and employee self-service functionality. Running payroll is simple, reliable, and saves a significant amount of administrative time each pay period. Employees can easily access pay stubs, tax documents, and benefits information without needing constant assistance from HR or management. Gusto also integrates well with accounting and expense management tools, which helps streamline financial reporting and reconciliation processes. The onboarding process for new employees is straightforward, and the platform provides a smooth overall experience for both administrators and employees. Another big advantage is the customer support and overall reliability of the system. Whenever we’ve had questions or needed assistance, the support team has been responsive and helpful. Overall, Gusto has improved efficiency, reduced manual work, and simplified payroll and HR management for our organization. **What do you dislike about Gusto?** One aspect I dislike about Gusto is that some advanced reporting and customization features can feel somewhat limited, especially for organizations with more complex operational or accounting needs. While the platform works very well for standard payroll and HR management, there are times when generating highly detailed or customized reports requires additional manual work outside the system. Another area that could be improved is the responsiveness of certain features during peak payroll periods, as occasional delays or extra loading time can happen. In addition, while the integrations are generally useful, some third-party connections could offer deeper functionality and more flexibility for syncing data automatically. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving several time-consuming administrative and payroll management challenges for our organization. Before using the platform, many HR and payroll tasks required more manual tracking, follow-ups, and coordination between different systems. Gusto centralizes payroll, employee records, onboarding, benefits, and tax documentation into a single platform, which has significantly improved efficiency and organization. One of the biggest benefits has been reducing the amount of manual work required for payroll processing and employee management. Automated payroll calculations, tax filings, and direct deposit features help minimize errors and save valuable time every pay cycle. The employee self-service tools have also reduced the number of repetitive HR requests because employees can independently access their pay stubs, tax forms, and personal information. ### 42. Easy, All-in-One Payroll & HR—But Support and Advanced Features Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Francois B. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gusto?** What I like best about Gusto is how simple and organized it makes payroll and HR. The platform is really easy to use, even for people without a payroll background, and a lot of the manual work is automated — things like payroll runs, tax filings, onboarding paperwork, and employee self-service. I also like having everything in one place instead of juggling multiple systems for payroll, onboarding, benefits, and time tracking. The employee onboarding experience is smooth, and employees can easily access pay stubs, tax forms, and personal info on their own. Overall, it saves a lot of time and reduces the usual payroll/admin headaches while still feeling modern and user-friendly. **What do you dislike about Gusto?** One downside is that customer support can be hit or miss, especially when dealing with more complicated payroll or tax issues. For basic things it’s usually fine, but resolving more detailed problems can sometimes take longer than expected. Some features, like reporting and customization, also feel a bit limited once your company starts growing or has more complex needs. Pricing can also add up over time as you add employees or extra HR features, and there are occasional interface updates that make workflows less intuitive than before. Overall the platform works really well for straightforward payroll, but there’s definitely room for improvement in support responsiveness and advanced functionality. **What problems is Gusto solving and how is that benefiting you?** Gusto is mainly solving the problem of managing payroll, taxes, onboarding, and HR tasks manually across multiple systems. Before using it, a lot of those processes were more time-consuming and easier to mess up — especially payroll taxes, employee paperwork, and keeping everything organized. The biggest benefit has been saving time and reducing stress around payroll and compliance. Payroll runs are mostly automated, tax filings are handled for us, and onboarding new employees is much smoother since documents, direct deposit setup, and tax forms are all centralized in one place. It’s also helpful having employees manage their own pay stubs and tax documents without needing HR to send everything manually. Another benefit is that everything is integrated — payroll, benefits, PTO tracking, and onboarding all work together instead of needing separate tools or spreadsheets. That’s made day-to-day admin work a lot more efficient and has helped reduce errors and back-and-forth communication. ### 43. Fast, User-Friendly Gusto with Helpful Paycheck and Spending Tracking Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** I like how accessible and user friendly Gusto is to navigate. The performance of the app and website is quick and clear to me as an employee whose workplace utilizes Gusto. I like the unique features that Gusto provides that help users track spending and the option to view your paycheck early before it is deposited into your account. **What do you dislike about Gusto?** While I am new to using Gusto, there is nothing that I dislike about my experience with the app or website. All my information has been tracked carefully and accurately and the customer support team is tentative and the AI intelligence features are helpful as well. **What problems is Gusto solving and how is that benefiting you?** Gusto has been beneficial for me by integrating spending trackers and helpful tips that make it easier to use each paycheck in a smart way and save money. I also like that I can link my calendar to Gusto so it automatically connects to my pay schedule and keeps other important details organized, such as tracking my PTO days. ### 44. Gusto Makes Payroll, Taxes, Benefits, and Onboarding Simple in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** What I like best about Gusto is how it brings payroll, tax filings, benefits, and employee onboarding into one easy-to-use platform. The automated payroll and tax features save me significant time, while the clear dashboard makes it simple to manage employees and find important information. Employees can also access their own pay stubs and tax documents, which reduces routine administrative requests. **What do you dislike about Gusto?** What I dislike most is that some advanced features and integrations are limited to higher-priced plans, which can make costs increase quickly as the company grows. Customer support response times can also vary when an issue is time-sensitive. More flexible plan options and faster access to knowledgeable support would improve the overall experience. **What problems is Gusto solving and how is that benefiting you?** Before Gusto, managing payroll, tax filings, onboarding, and employee records required several separate processes and a lot of manual follow-up. Gusto centralizes and automates these tasks, helping us run payroll accurately, meet important deadlines, and give employees direct access to their documents. This saves administrative time, reduces errors, and allows us to focus more on growing the business. ### 45. Reliable Payroll That Saves Us Time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** Payroll used to be one of those tasks we'd put off because it was so time-consuming, but now it's quick and straightforward. The interface is easy to use, even for someone without an accounting background, and everything from direct deposits to tax filings is handled in one place. We also appreciate that employees can access their own pay stubs and tax forms without having to contact us, which cuts down on administrative work. Overall, Gusto has made payroll less stressful and given us more time to focus on running and growing our business. **What do you dislike about Gusto?** If we had to point out a downside, it would be that some of the more advanced features require higher-tier plans, so the monthly cost can add up as your business grows. We also wish there were a little more flexibility when making payroll changes close to the processing deadline. Other than that, it's been reliable and has made managing payroll much easier for our company. **What problems is Gusto solving and how is that benefiting you?** Having payroll, tax filings, and employee records all in one place has made staying organized much easier. It also gives our employees a simple way to access their pay stubs and tax documents whenever they need them. Overall, it's helped us spend less time on paperwork and more time focusing on serving our customers and growing the business. ### 46. Intuitive Gusto: Easy Navigation and Outstanding Integration Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tasha T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** Gusto is intuitive for me. I find that the menu and options are easy to navigate and aren't over complicated like other solutions can be. Another facet of Gusto that contributes to our positive experience is customer service. They helped us through the integration process as we integrated with Xero- it was simple and someone from Gusto supported the entire way. **What do you dislike about Gusto?** Gusto sends a lot of reminder emails for various tasks, which can add to overall email fatigue. **What problems is Gusto solving and how is that benefiting you?** Gusto is a solution for us that is efficient, performs well, and offers many services at a fraction of the cost that we were paying for similar functionality from ADP. It is a very intelligent tool at a good price and has smart AI capabilities. ### 47. Effortless Scheduling, but Mobile Compatibility Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Jesenia W. | Assistant Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gusto?** I enjoy being able to see how many hours the associates are working in real time and not having to guess. I like being notified when people haven't taken a break. I also like that my associates can use Gusto as a debt account, which helps with saving cash and seeing predicted earnings based on submitted timesheets. The initial setup was really easy because I had used the platform at another company, so it was a smooth transition. I also enjoy using Gusto with Gemini, as I have no problems with that. **What do you dislike about Gusto?** Sometimes the group schedule doesn't load, and as a manager, I have to grab my laptop to do my schedule instead of doing it on an iPad or iPhone. I'm forced to actually grab my laptop. i also dislike how the website will go dowmm for hours **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies scheduling across locations, enabling me to manage hours efficiently. I can track associate hours in real-time, ensuring part-timers don't exceed 35 hours, and receive break notifications. My team can save money and forecast earnings easily. ### 48. Efficient Payroll with Room for Contractor Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** julia r. | Administrative and Business Development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gusto?** I use Gusto for payroll and time tracking because it makes it easy to avoid doing manual payroll. I like that I can log and change hours easily. Gusto is easy to use and the customer service is helpful. It gives me time back by simplifying tasks that would otherwise take time from my workload. The initial setup was extremely easy. **What do you dislike about Gusto?** We have a lot of contractors, and they complain they can't log hours on their phone. I wish contractor payroll/time tracking was the same as full/part-time employees. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll and time tracking, which saves me time from manual payroll, and it's easy to change hours. It's easy to use, with helpful customer service, giving me time back to focus on my workload. ### 49. Payroll and HR Made Easy with Gusto’s All-in-One Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle B. | Project Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gusto?** What’s most helpful about Gusto is that it basically takes all the headache out of payroll and HR and puts everything in one place. It automates payroll, handles the tax filings, and keeps you compliant without you having to stay on top of every little detail **What do you dislike about Gusto?** Customer support can be hit or miss depending on timing, and it’s not always available outside normal business hours. **What problems is Gusto solving and how is that benefiting you?** Gusto mainly helps solve the problem of how time‑consuming and complicated payroll and HR can be. Instead of having to manually calculate payroll, figure out taxes, and keep up with compliance, it handles all of that automatically for you. It also solves the issue of having information spread out everywhere. You’re saving a lot of time because payroll and admin tasks are automated You don’t have to stress about tax filings or compliance issues Everything is organized in one system instead of jumping between tools It’s easier to manage employees, onboarding, and benefits Employees can handle their own basic info, so you get fewer questions ### 50. Simple and effective software for work **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie H. | Customer Care manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Gusto?** It's very user friendly, straight forward, has all tools I need to get paystubs, work calendar and hours. It's convenient to manage time, clock in/out, review everything related to work pay and taxes. **What do you dislike about Gusto?** One thing I don't like is the goals and performace section because it is difficult to customize and does not allow to make changes without posting every single change made. It would be a lot better to have a customizable section where we can delete, edit and make changes as needed. That part needs a lot of improvement. **What problems is Gusto solving and how is that benefiting you?** It solves the problem to access different platforms to access all the work data and documents needed for employees and supervisors. It saves time and lessens the frustration to have the most important and relevant information in one place. ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?page=3&refcode=CLAIR-133§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+09%3A20%3A00+-0500&secure%5Bsession_id%5D=5d5501ce-6389-4f64-a269-81a22cec8025&secure%5Btoken%5D=92a9f831418500e958a99ca75fffa73aa07e908252493ee2dd43ec7beef7cf09&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gusto Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Portal **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Platform Basics** - Performance - Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Document management - Requalification - Compliance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,584 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,453 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,637 reviews)