--- title: Gusto Reviews meta\_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.6 review\_count: 12350 scale: '5' date\_modified: '2026-08-12' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Gusto Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. [(5185 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569411&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. [(2722 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568442&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. [(2700 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569606&qs=pros-and-cons#reviews) Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. [(2678 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568892&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. [(2263 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1567243&qs=pros-and-cons#reviews) Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. [(619 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568010&qs=pros-and-cons#reviews) Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. [(548 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568244&qs=pros-and-cons#reviews) Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. [(454 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569690&qs=pros-and-cons#reviews) Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. [(415 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1570014&qs=pros-and-cons#reviews) Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. [(409 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569487&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gusto ##### 1. Ease of Use Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. [ See 5185 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569411&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 2. Payroll Ease Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. [ See 2722 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568442&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gusto makes payroll seamless." What do you like about Gusto? The posibility to run payroll anytime, offcycles, corrections, bonus payroll, etc. Also, being able to have our benefits enrollment all in one platfro ##### 3. Easy Setup Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. [ See 2700 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569606&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 4. Simple Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. [ See 2678 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568892&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 5. Payroll Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. [ See 2263 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1567243&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gusto makes payroll seamless." What do you like about Gusto? The posibility to run payroll anytime, offcycles, corrections, bonus payroll, etc. Also, being able to have our benefits enrollment all in one platfro ### 5 Cons or Disadvantages of Gusto ##### 1. Missing Features Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. [ See 619 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568010&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you dislike about Gusto? I find that Gusto lacks a built-in accounting software feature similar to QuickBooks. This limitation means I need to manage accounting separately, wh ![Trinity R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trinity R.") TR Trinity R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Time Tracking with Charming Features" What do you dislike about Gusto? I don't love having to login each time I want to access it. It gets annoying having to do it multiple times a day. ##### 2. Poor Customer Support Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. [ See 548 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568244&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Helpful Notifications, Slow Support Response" What do you dislike about Gusto? The appeal process in Gusto takes a long time and there is little follow-up provided. Additionally, reaching out to support via email does not yield t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.5/5 "Ok for small companies" What do you dislike about Gusto? We didn't end up switching, but we are again looking to switch. ##### 3. Payroll Issues Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. [ See 454 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569690&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Gusto made payroll, compliance, and onboarding effortless for my remote finance team" What do you dislike about Gusto? Gusto is excellent overall, but scheduling could be a stronger area. Since I also use Homebase, I notice that Homebase has more dedicated scheduling f ![Jordan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan S.") JS Jordan S. Small-Business (50 or fewer emp.) 3.5/5 "Gusto Review" What do you dislike about Gusto? I dislike the bring your broker program. It doesn't make sense to only allow your broker to make changes to our payroll when it comes to benefits. ##### 4. Login Issues Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. [ See 415 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1570014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Gusto is the future of payroll management." What do you dislike about Gusto? Sometimes having to refresh webpage when logged out to log back in. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use and Organized, But Occasional Glitches" What do you dislike about Gusto? Sometimes I get logged out or I click clock in and it doesn't load or maybe its a system glitch that doesn't register. ##### 5. Limited Customization Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. [ See 409 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569487&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you dislike about Gusto? Managing time off could use some clearer visuals. Managing individual days off or getting a quick at-a-glance view of time off is sometimes difficult. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Gusto made payroll, compliance, and onboarding effortless for my remote finance team" What do you dislike about Gusto? Gusto is excellent overall, but scheduling could be a stronger area. Since I also use Homebase, I notice that Homebase has more dedicated scheduling f ![Beverly J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beverly J.") BJ Beverly J. Co-Owner / Co-Founder of Business Mid-Market (51-1000 emp.) 7/25/2026 "Streamlined Onboarding and Contractor Payments With Helpful Reports" 5/5 What do you like best about Gusto? Gusto has a multitude of various functions that help a business. We use it primarily for paying our contractors and storing documents. It allows our Human Resource department to streamline onboarding paperwork and getting new hires payroll and direct deposits set-up. We have been using it for a few years now and for the price and what it offers, we are satisfied with the performance and overall ease of use. The reports are helpful as well, we use these monthly to reconcile payments to our contractors, both in the US and other countries. Review collected by and hosted on G2.com. What do you dislike about Gusto? The only downside that we have found is that we would love for our contractors to be able to clock the time for their projects and invoice directly in Gusto. This would allow better project management and make profit and loss on a project much easier. The clocking option is only available for employees, unfortunately. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? It is streamlining our payroll to our contractors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jane M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jane M.") JM Jane M. Online English Instructor Small-Business (50 or fewer emp.) 7/24/2026 "Effortless Automated Payroll, but Limited Customization and Hard-to-Reach Support" 3.5/5 What do you like best about Gusto? Gusto’s automated payroll and self-service onboarding have made managing administrative tasks virtually effortless. The "set-it-and-forget-it" payroll seamlessly handles state and local tax filings, while the contractor self-onboarding portal keeps sensitive direct deposit and tax information organized without endless email chains. My favorite feature is the automatic sync with accounting software, which keeps bookkeeping perfectly aligned after every pay run. As an added bonus, former contractors retain permanent access to their own tax documents, saving me from a flood of W-2 and 1099 requests every tax season. Review collected by and hosted on G2.com. What do you dislike about Gusto? While Gusto handles standard payroll well, it becomes frustrating when you need to resolve complex issues or customize workflows. Reaching live customer support can be difficult, as you often have to navigate automated chatbots before getting to a human representative, which is stressful during time-sensitive tax or payroll errors. Additionally, the platform lacks advanced custom reporting options, and pricing can escalate quickly as base fees and per-contractor or per-employee costs add up as your team grows. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto eliminates the chaos of manual payroll calculations, complex multi-state tax filings, and tedious onboarding paperwork. By automating tax withholdings and automatically submitting filings to local, state, and federal agencies, it removes the constant worry of compliance errors or missed tax deadlines. The platform also streamlines team administration by allowing contractors and employees to self-onboard and securely manage their own tax forms. Ultimately, this frees up hours of administrative time each pay period, letting me focus on high-priority work rather than getting bogged down in repetitive bookkeeping and paperwork. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![mahwish j.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahwish j.") MJ mahwish j. Marketing Research Executive Small-Business (50 or fewer emp.) 7/24/2026 "Gusto Payroll & HR Platform -Best Fit for Small Businesses and Compliance Effortless in One Platform" 5/5 What do you like best about Gusto? Here's what stands out as most helpful about Gusto: All-in-one platform — Gusto handles employee payroll and benefits administration from a single interface while syncing with third-party time tracking and hiring software, cutting down on double data entry and reducing errors. Easy to use — Gusto's payroll services have a minimal learning curve, making it easy for HR teams to manage payroll, and even the base plan can manage complex calculations like wage garnishments, holiday pay, and tip credits. Reviewers consistently call it the ease-of-use benchmark in the category. Automated tax filing & compliance — The AutoPilot system runs payroll processing automatically and calculates local and federal taxes in every state, so you don't have to manually track tax code changes. Built-in benefits administration — You can offer health benefits for your team, administer workers' compensation, and integrate 401(k) plans, plus take advantage of optional add-ons for HSAs, FSAs, and commuter benefits. Employee self-service — Workers use the mobile app to check direct deposit details, view benefits, or download tax forms anytime, which cuts down on routine HR questions. Strong integrations — Gusto offers 650+ integrations, transparent pricing with no contracts, and digital onboarding on every plan. Best fit: US-based businesses with 5-100 employees wanting a single system for payroll, digital onboarding, and benefits without enterprise HR depth. Review collected by and hosted on G2.com. What do you dislike about Gusto? Gusto is a poor fit for businesses above 100-150 employees, those needing 24/7 support (it's M-F 8am-8pm ET only), and companies with international full-time employees — plus some customer service reviews call support slow and unhelpful. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Manual payroll errors and compliance risk — Automating tax calculations, filings, and deposits removes the guesswork of tracking multi-state tax rules and reduces costly mistakes. Disconnected systems — Instead of juggling separate tools for payroll, benefits, time tracking, and onboarding, it consolidates everything into one dashboard, so data doesn't have to be re-entered across platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Devon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devon W.") DW Devon W. Practice Manager Small-Business (50 or fewer emp.) 7/24/2026 "A Smooth Transition from Our PEO to Gusto" 5/5 What do you like best about Gusto? We recently transitioned to Gusto after six years with a PEO, and the experience has been outstanding. The implementation process was smooth, organized, and efficient from start to finish. The onboarding specialists were incredibly helpful and saved me a significant amount of manual work throughout the transition. The platform itself is intuitive, easy to navigate, and provides an excellent user experience for both administrators and employees. We're very glad we made the switch. Review collected by and hosted on G2.com. What do you dislike about Gusto? I wish the schedule building feature allowed for multi - location scheduling. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Moving away from our PEO has given us much more control over our payroll, benefits, and HR administration while reducing complexity. Gusto has streamlined processes, making payroll, onboarding, benefits administration, and time tracking much more efficient. The platform is intuitive, which has reduced administrative time and made it easier for employees to manage their own information. Overall, we've gained a more flexible, modern HR system that saves time, improves the employee experience, and allows our team to focus on running the business instead of managing administrative tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Whitney C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whitney C.") WC Whitney C. Owner Small-Business (50 or fewer emp.) 7/31/2026 "Effortless Payroll Management with Gusto as a First Time Hiring Business" 5/5 What do you like best about Gusto? I really appreciate how Gusto made everything easy for me, especially as someone who has never hired employees or run payroll before. The platform is very intuitive, and I was able to do everything on my own. I don't have to worry about anything since my employees can clock in their hours, and everything else is handled for me. I also like that Gusto is clear and clean, and I can manage it from my phone. The scheduling feature is great as well because I can communicate schedules with my employees without needing to text or email them. Review collected by and hosted on G2.com. What do you dislike about Gusto? Nothing at this time - Everythign has been great Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto runs my payroll and taxes, making it easy and intuitive. I don't have to worry about anything as it's all automated. My employees clock in their hours, and it's clear and clean to use, even from my phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![uma p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "uma p.") UP uma p. Technical coach, swe Small-Business (50 or fewer emp.) 8/4/2026 "Amazing product, worth the investment!" 4.5/5 What do you like best about Gusto? The UI is very intuitive. I’ve never had any trouble figuring out where to find things, which makes everything feel straightforward and easy to use. I’ve also noticed that the performance is excellent—there’s never been any lag or other issues on my end. Support has been great as well, and I haven’t run into any problems when I’ve needed help. Overall, it’s a great product for this price point. Review collected by and hosted on G2.com. What do you dislike about Gusto? I don’t have many issues with Gusto, but one improvement would be clearer UI guidance on when pay periods are. Additionally, having more information about taxes would be helpful. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Easy payments! There really isn’t another platform as intuitive as Gusto. We used to struggle with tracking contractor time, and Gusto has been a lifesaver thanks to its integrations, smooth user experience, and overall accessibility for our employees. Additionally, the AI features help with onboarding tremendously Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![MANNY W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MANNY W.") MW MANNY W. Operations Manager Small-Business (50 or fewer emp.) 7/23/2026 "Simple, Compliant Payroll with Helpful Integrations and Self-Onboarding" 5/5 What do you like best about Gusto? I like the simplicity of the software. We're using the lowest priced plan and it is sufficient for our small business to stay compliant and run our payrolls professionally. The app integrations and employee self-onboarding also takes some of the workload off our hands. Review collected by and hosted on G2.com. What do you dislike about Gusto? I don't like the weekly tasks reminders too much, because it leads to too many emails. Some of the task reminders are very helpful and necessary to run payroll smoothly. However, some of the tasks (e.g. setting up 401k, health insurance) seem like they're simply cross sells. If Gusto can use AI to determine if our business truly requires some of those tasks and flag them as required, it will help us decide when to act on them. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto is helping us stay compliant with applicable state and federal tax laws, as well as workers comp requirements by allowing us to integrate our workers comp with our gusto payroll. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley C.") AC Ashley C. Social Worker -- School Based Therapist Small-Business (50 or fewer emp.) 7/22/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy Setup, Helpful Chat Support, and Fast Payroll in Gusto" 4.5/5 What do you like best about Gusto? I love the reminders I get weekly/bi weekly to do tasks. When setting up Gusto, overall it was fairly simple and easy to understand step by step what I needed to do. Using the chat and having someone answer my questions directly and quickly was great and so helpful. Running payroll is super simple and easy to use, I can do it so quickly and if I need to make changes, it's easy! Review collected by and hosted on G2.com. What do you dislike about Gusto? When I needed to use the chat to speak with someone, for some reason it was very challenging to find out where I needed to go. Sometimes things seem redundant and I go in circles trying to find things, and I end up googling how to do it. I believe everything I need to do is on the site, sometimes it's just a matter of me trying to figure out where to go that can be challenging. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto is new to me this past year. It's made it easy for me to handle my S-Corp and payroll. I will say it was great Gusto was able to offer services of helping me set up tax-related things. It saved me A LOT of time! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Zahra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zahra H.") ZH Zahra H. Client Success Small-Business (50 or fewer emp.) 7/17/2026 "Simple UI, but integrations and transit reimbursements need smoother automation" 3/5 What do you like best about Gusto? Gusto’s UI feels simpler than other employee benefits software I’ve used (e.g., UKG and ADP). It’s generally easy to navigate and find specific benefits, like time off and transit benefits, without much digging. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. N/A, don't pay for Gusto personally nor know how much we're charged for this. Review collected by and hosted on G2.com. What do you dislike about Gusto? I wish the integrations worked a bit more seamlessly. The benefits card combines both healthcare and transit benefits, which sounds great in theory, but it makes it difficult to set up autopay or get automatic reimbursement for my monthly transit card. Right now, I have to manually submit my transit receipt for pre tax reimbursement every month. N/A, don't pay for Gusto personally nor know how much we're charged for this. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? It’s mainly for seamless time-off requests and checking my paycheck. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amanda O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda O.") AO Amanda O. Senior Systems Quality Assurance Tester Small-Business (50 or fewer emp.) 7/15/2026 "Intuitive, Secure Experience with Easy Alerts and Paycheck Access" 4/5 What do you like best about Gusto? The interface is intuitive and modern without being overly bloated or animated. I am able to use the website and the app with ease. It is easy to set up alerts whether by email or app notification. I also appreciate getting confirmation of my activity and the security gives me peace of mind. The search functionality is easy to use and the ability to download my paychecks and review my pay within the interface is superior to other platforms I have used through prior jobs. Review collected by and hosted on G2.com. What do you dislike about Gusto? The only downside, which isn't a showstopper at all, is that there are features that my employer has not enabled so they appear on the interface taking up room. They aren't too obnoxious but I wish I could disable or collapse those widgets since they are controlled by my employer and thus nothing I can do with those features. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? My company uses Gusto for payroll and PTO requests. It is easy to look up paychecks and set up account information, as well as splitting the pay if necessary. The PTO portal is easy to use as well to see old and pending requests and track upcoming time off. Review collected by and hosted on G2.com. 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