--- title: Gusto Reviews meta\_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.6 review\_count: 12342 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Gusto Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. [(5185 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569411&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. [(2722 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568442&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. [(2700 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569606&qs=pros-and-cons#reviews) Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. [(2678 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568892&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. [(2263 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1567243&qs=pros-and-cons#reviews) Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. [(619 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568010&qs=pros-and-cons#reviews) Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. [(548 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568244&qs=pros-and-cons#reviews) Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. [(454 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569690&qs=pros-and-cons#reviews) Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. [(415 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1570014&qs=pros-and-cons#reviews) Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. [(409 mentions)](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569487&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gusto ##### 1. Ease of Use Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. [ See 5185 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569411&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 2. Payroll Ease Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. [ See 2722 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568442&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gusto makes payroll seamless." What do you like about Gusto? The posibility to run payroll anytime, offcycles, corrections, bonus payroll, etc. Also, being able to have our benefits enrollment all in one platfro ##### 3. Easy Setup Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. [ See 2700 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569606&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 4. Simple Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. [ See 2678 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568892&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you like about Gusto? I appreciate how Gusto makes it very easy to check documentation, such as paystubs, and to request time off. I love that the user interface is mostly ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ##### 5. Payroll Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. [ See 2263 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1567243&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you like about Gusto? I love Gusto for its ability to solve payroll and tax issues by efficiently filing taxes for us, which significantly reduces my administrative burden, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gusto makes payroll seamless." What do you like about Gusto? The posibility to run payroll anytime, offcycles, corrections, bonus payroll, etc. Also, being able to have our benefits enrollment all in one platfro ### 5 Cons or Disadvantages of Gusto ##### 1. Missing Features Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. [ See 619 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568010&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie T.") MT Melanie T. Small-Business (50 or fewer emp.) 3.5/5 "Effortless Onboarding and Payroll Solutions" What do you dislike about Gusto? I find that Gusto lacks a built-in accounting software feature similar to QuickBooks. This limitation means I need to manage accounting separately, wh ![Trinity R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trinity R.") TR Trinity R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Time Tracking with Charming Features" What do you dislike about Gusto? I don't love having to login each time I want to access it. It gets annoying having to do it multiple times a day. ##### 2. Poor Customer Support Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. [ See 548 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1568244&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Helpful Notifications, Slow Support Response" What do you dislike about Gusto? The appeal process in Gusto takes a long time and there is little follow-up provided. Additionally, reaching out to support via email does not yield t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.5/5 "Ok for small companies" What do you dislike about Gusto? We didn't end up switching, but we are again looking to switch. ##### 3. Payroll Issues Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. [ See 454 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569690&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Gusto made payroll, compliance, and onboarding effortless for my remote finance team" What do you dislike about Gusto? Gusto is excellent overall, but scheduling could be a stronger area. Since I also use Homebase, I notice that Homebase has more dedicated scheduling f ![Jordan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan S.") JS Jordan S. Small-Business (50 or fewer emp.) 3.5/5 "Gusto Review" What do you dislike about Gusto? I dislike the bring your broker program. It doesn't make sense to only allow your broker to make changes to our payroll when it comes to benefits. ##### 4. Login Issues Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. [ See 415 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1570014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Gusto is the future of payroll management." What do you dislike about Gusto? Sometimes having to refresh webpage when logged out to log back in. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use and Organized, But Occasional Glitches" What do you dislike about Gusto? Sometimes I get logged out or I click clock in and it doesn't load or maybe its a system glitch that doesn't register. ##### 5. Limited Customization Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. [ See 409 mentions ](https://www.g2.com/products/gusto/reviews?filters%5Bsentiment_snippet%5D=1569487&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless HR and Payroll with Room for Improvement" What do you dislike about Gusto? Managing time off could use some clearer visuals. Managing individual days off or getting a quick at-a-glance view of time off is sometimes difficult. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Gusto made payroll, compliance, and onboarding effortless for my remote finance team" What do you dislike about Gusto? Gusto is excellent overall, but scheduling could be a stronger area. Since I also use Homebase, I notice that Homebase has more dedicated scheduling f ![Yeshwanth K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeshwanth K.") YK Yeshwanth K. Software Cloud Developer Mid-Market (51-1000 emp.) 8/3/2026 "Intuitive, Training-Free Timesheets and Payroll Tracking" 4.5/5 What do you like best about Gusto? The platform feels really intuitive, easy to use without any formal training required. I use it for timesheet keeping, and tracking my payroll mostly. The onboarding process also felt extremely smooth. Review collected by and hosted on G2.com. What do you dislike about Gusto? I had filled my I9 form when I joined DriverAI LLC, and I made an error in it. There was no way for me to correct it, or raise a request in the platform so that my supervisor could provide me access to correct it. I had to reach out to my supervisor separately for it. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Timesheet tracking used to involve chasing down hours across spreadsheets, but Gusto centralizes everything so we can get timesheets reviewed and approved in one place. Gusto streamlines the entire onboarding workflow so new hires can complete their I-9s digitally before day one. Payroll processing also took hours of manual calculations, how it is a lot easier because of the Gusto platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica B.") EB Erica B. Executive Assistant Small-Business (50 or fewer emp.) 7/29/2026 "Gusto Makes Payroll and HR Effortless with an Intuitive, Reliable Platform" 4.5/5 What do you like best about Gusto? \*\*Gusto Review\*\* We've had a great experience using Gusto for payroll and HR. The platform is intuitive, reliable, and has made managing our team significantly easier. \*\*UI / UX:\*\* One of Gusto's biggest strengths is its clean, modern interface. Everything is well organized, making it easy to navigate whether you're running payroll, onboarding a new employee, or accessing tax documents. Employees also find the self-service portal straightforward and user-friendly. \*\*Integrations:\*\* Gusto integrates seamlessly with many of the tools we already use, including accounting software, time tracking, and benefits platforms. These integrations reduce manual data entry and help keep everything synchronized across systems. \*\*Performance:\*\* The platform performs consistently well. Payroll processing is fast, reports generate quickly, and we've experienced very few technical issues. The reliability gives us confidence that payroll and tax filings will be handled accurately and on time. \*\*Pricing / ROI:\*\* Gusto offers excellent value for the features it provides. While there are less expensive payroll options, the time saved through automation, compliance support, and ease of use more than justifies the cost. The return on investment is especially noticeable for small and growing businesses. \*\*Support / Onboarding:\*\* Getting started with Gusto was simple, thanks to its guided onboarding process. Customer support has been responsive and knowledgeable whenever we've had questions, and the help documentation is comprehensive enough to solve many issues without needing to contact support. \*\*AI / Intelligence:\*\* Gusto has continued to add intelligent features that simplify administrative tasks and improve workflows. Its smart recommendations, automated compliance features, and helpful insights reduce the amount of manual work required, allowing us to focus more on our employees and business operations rather than paperwork. \*\*Overall:\*\* Gusto is an excellent all-in-one payroll and HR platform. Its intuitive design, dependable performance, strong integrations, and thoughtful automation make it a solution we'd confidently recommend to businesses looking to simplify payroll and employee management. Review collected by and hosted on G2.com. What do you dislike about Gusto? Nothing! I think it’s a really great platform. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Keeping track of my pay stubs is much easier now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emily W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily W.") EW Emily W. President Small-Business (50 or fewer emp.) 7/29/2026 "Easy-to-Use Platform With Top-Notch Transparency" 5/5 What do you like best about Gusto? Ease of use and transparency! Their online platform is extremely easy to navigate and user friendly. The transparency with their process is top notch. I know exactly what I need to do, when I need to do it and they even check to make sure I have sufficient funds in my checking account to clear payroll. It's night and day over my last payroll company. Review collected by and hosted on G2.com. What do you dislike about Gusto? I wouldn't count this as a dislike, more of a slight annoyance, but I don't care for the advertisements for other services. It's really not a hendrence though and I recognize they are only showing me services that might benefit my business. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Bringing clarity to payroll. I previously used Paychex and had consistent issues with them, month after month. Every time I had to call to get an issue resolved, it was at least an hour undertaking and ultimately the issues were never fixed. With Gusto, I am in control and I have everything at my fingertips. Their technology is incredibly helpful, especially for a small business like mine. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maria S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria S.") MS Maria S. Financial Manager Small-Business (50 or fewer emp.) 7/28/2026 "Fast Setup, Helpful Support, and Big Payroll Savings with Gusto" 5/5 What do you like best about Gusto? I needed to find an alternative to Quickbooks Payroll and did some checking and saw Gusto was rated high. I figured I would do a trial to see. I setup the entire thing, even added the employees and linked it to QB in about a half hour. A rep from Gusto called me while I was setting up and even helped me through it. I processed my first payroll the next day in about 5 minutes and save about half the cost of QB. I entered all the employees and their withholding without having them do the onboarding but for any new employees I will have them do it themselves. Review collected by and hosted on G2.com. What do you dislike about Gusto? The only thing I didn't like is that you have to come into the system again a day or 2 later in order to download the QB IIF file then import it. Also, maybe I just don't know how to do it properly but it only imports the main info into QB, not the details by employee. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? QB used to let you do multiple companies and use their payroll but now you can only do one company's payroll. I had to find another solution and this is cheaper and just as quick. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian C.") BC Brian C. Managing Director Small-Business (50 or fewer emp.) 7/27/2026 "Easy to Navigate, Top-Notch Support, and Seamless Integrations with Gusto" 5/5 What do you like best about Gusto? excellent website that is easy to navigate, top notch support team that resolves issues quickly & efficiently, It is reasonably priced, had ADP before for several years and switched to Gusto. So happy that I did and have never regretted making the change. has integrated with several 3rd parties to expand services such as medical and dental benefit and worker's comp insurance which is more efficient for a small business to handle fewer vendors. As Gusto has grown bigger, have not seen a drop-off in response rates nor in quality of services Review collected by and hosted on G2.com. What do you dislike about Gusto? haven't seen any. there are more services that I would like them to take on such as being able to pay 3rd party vendors such as buying wokrer's comp insurance thru Gusto would be more helpful Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? handles payroll quickly and efficiently, Gusto manages all reporting to government agencies is HUGE! They walk me thru open errollment every year and does the homework for me of finding appropriate packages for my employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Praneeth V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praneeth V.") PV Praneeth V. Senior Project Manager Mid-Market (51-1000 emp.) 7/27/2026 "Stupid-Simple Payroll Setup With a User-Friendly Employee Dashboard" 4.5/5 What do you like best about Gusto? I love how stupid simple Gusto makes setting up payroll. I am truly grateful for that. All you have to do is enter your employees' hours worked and Gusto will calculate everything else (including taxes) without you needing a degree in math. It also has an extremely user-friendly dashboard for employees to log in and get their own w-2's at the end of each year instead of asking me all the time. Review collected by and hosted on G2.com. What do you dislike about Gusto? The customer support for Gusto has completely died over the last year. When you create a ticket, you typically wait 3 days just for some random agent to respond with a copy and paste message that does not even fix your problem. I hate this keyboard it keeps skipping spaces and its driving me crazy They also charge extra for silly things such as filing amended returns with the irs (even though you already pay for there full service tier). Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? It allows us to pay our employees on time so we won't get in trouble with the government and it also provides one location for employees to log into and clock in, request vacation time off and view their pay stubs. It replaces using messy spreadsheets to keep track of everything and so nothing gets lost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Landi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Landi B.") LB Landi B. Virtual HR Specialist Mid-Market (51-1000 emp.) 3/16/2026 "Seamless, User-Friendly Payroll Platform—A Definite Winner for New Companies" 4.5/5 What do you like best about Gusto? Gusto is user-friendly for both employers and employees. The account setup feels seamless and straightforward. From an employer standpoint, the platform is easy to navigate and use. An AI-assisted tool would be a big improvement compared to reading through pages and pages of “self help,” especially if you’re a new user rather than someone who’s already familiar with the platform. That said, I’ve noticed this has now been incorporated—love the additions. Review collected by and hosted on G2.com. What do you dislike about Gusto? For more advanced payroll users, the functionality feels quite basic. I’d strongly recommend offering tutorials instead of relying mainly on the FAQ pages, as that would make it easier to learn and keep up. Alternatively, adding an AI tool could also help. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? The employee account setup, where staff enter and upload their own details (banking, etc.), reduces the employer’s risk of entering incorrect data. It’s a huge time-saver and also lowers the chance of mistakes in the account details submitted. However, lately the automated I9 Varification has been troublesome: if employees are moved from one account to another, the seamless new setup seems to get mixed up with the previous accounts. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kelly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly C.") KC Kelly C. Director of Operations Small-Business (50 or fewer emp.) 7/27/2026 "Easy Setup, Great Value, and a Big Boost for Payroll & Compliance" 5/5 What do you like best about Gusto? The ease of use and set up is very user friendly. The price point is great and they seem to be contiunually improving the software. Our team loves it and I enjoy how easy it has made payroll and compliance. One feature that is really helpful is I can access it through the app on my phone for my admin role or my employee role. Review collected by and hosted on G2.com. What do you dislike about Gusto? I do wish I had the ability to be more customized on time off policies and able to assign more than one time off policy to employees. for instance sometime team members are awarded additional time off instead of a bonus. There have beem instances where I still had to track time off manually because of only one policy limitations and awarded time off wil carry over where our regular PTO policy does not. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? It has made payroll, payroll taxes and unemployment insurance a breeze Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eben G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eben G.") EG Eben G. Ops And Admin Small-Business (50 or fewer emp.) 7/27/2026 "Clean, Intuitive Payroll That Saves Time—Backed by Excellent Support" 5/5 What do you like best about Gusto? Gusto has one of the easiest payroll platforms I’ve used. The interface is clean and intuitive, making it simple to onboard employees, run payroll, manage benefits, and keep everything organized. Their customer support has also been excellent—responsive, knowledgeable, and quick to help whenever we’ve had questions. Overall, it saves us a lot of administrative time and makes payroll much less stressful. Review collected by and hosted on G2.com. What do you dislike about Gusto? Honestly, I haven’t come across any major issues. The platform has been reliable, easy to use, and has met our payroll and HR needs well so far. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? Gusto has simplified our payroll, onboarding, and contractor management by putting everything in one place. It has reduced administrative work, helped us stay organized, and made payroll processing much faster. The integrations with our accounting software also save time by eliminating manual data entry and reducing errors, allowing us to focus more on running the business instead of paperwork. Pricing is reasonable Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Beverly J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beverly J.") BJ Beverly J. Co-Owner / Co-Founder of Business Mid-Market (51-1000 emp.) 7/25/2026 "Streamlined Onboarding and Contractor Payments With Helpful Reports" 5/5 What do you like best about Gusto? Gusto has a multitude of various functions that help a business. We use it primarily for paying our contractors and storing documents. It allows our Human Resource department to streamline onboarding paperwork and getting new hires payroll and direct deposits set-up. We have been using it for a few years now and for the price and what it offers, we are satisfied with the performance and overall ease of use. The reports are helpful as well, we use these monthly to reconcile payments to our contractors, both in the US and other countries. Review collected by and hosted on G2.com. What do you dislike about Gusto? The only downside that we have found is that we would love for our contractors to be able to clock the time for their projects and invoice directly in Gusto. This would allow better project management and make profit and loss on a project much easier. The clocking option is only available for employees, unfortunately. Review collected by and hosted on G2.com. What problems is Gusto solving and how is that benefiting you? It is streamlining our payroll to our contractors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Rippling](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rippling") Rippling 4.8/5(13,218) ](https://www.g2.com/products/rippling/reviews) [ ![Paycor](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paycor") Paycor 4/5(1,889) ](https://www.g2.com/products/paycor/reviews) [ ![Paycom](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paycom") Paycom 4.5/5(6,867) ](https://www.g2.com/products/paycom/reviews) [ View All Alternatives ](https://www.g2.com/products/gusto/competitors/alternatives) ##### Categories on G2 [Payroll](https://www.g2.com/categories/payroll)[Performance Management](https://www.g2.com/categories/performance-management)[Core HR](https://www.g2.com/categories/core-hr) [Payroll](https://www.g2.com/categories/payroll)[Performance Management](https://www.g2.com/categories/performance-management)[Core HR](https://www.g2.com/categories/core-hr)[Onboarding](https://www.g2.com/categories/onboarding-software)[Time & Attendance](https://www.g2.com/categories/time-attendance)[HCM Software](https://www.g2.com/categories/hcm-software)[Benefits Administration](https://www.g2.com/categories/benefits-administration)[Contractor Payments](https://www.g2.com/categories/contractor-payments)[Contractor Management](https://www.g2.com/categories/contractor-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [ConexED vs Ad Astra: which is better for preventing classroom double-booking across multiple campuses?](https://www.g2.com/discussions/conexed-vs-ad-astra-which-is-better-for-preventing-classroom-double-booking-across-multiple-campuses)[Which mobility consulting firm offers the best implementation support and change management services to identify the best fit for your organisation?](https://www.g2.com/discussions/which-mobility-consulting-firm-offers-the-best-implementation-support-and-change-management-services-to-identify-the-best-fit-for-your-organisation)[Which operational risk app is best for small business use](https://www.g2.com/discussions/which-operational-risk-app-is-best-for-small-business-use) [Which PSA platforms are good for remote or distributed professional services teams that need to track time and collaborate across time zones?](https://www.g2.com/discussions/which-psa-platforms-are-good-for-remote-or-distributed-professional-services-teams-that-need-to-track-time-and-collaborate-across-time-zones)[Which technology review platforms offer the strongest industry-specific filtering and comparison tools for vertical sector evaluations?](https://www.g2.com/discussions/which-technology-review-platforms-offer-the-strongest-industry-specific-filtering-and-comparison-tools-for-vertical-sector-evaluations)[Pros and Cons Details](https://www.g2.com/products/gusto/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)