--- title: Guru Reviews meta_title: 'Guru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2323 reviews by the users' company size, role or industry to find out how Guru works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2323 scale: '5' date_modified: '2026-09-23' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Guru Reviews **Vendor:** Guru **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,323 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Guru Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. ## Guru Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users enjoy the **ease of use** of Guru, finding it simple to get answers through AI and keywords. (726 reviews) - Users value Guru's **quick, reliable answers** and seamless integration into workflows, enhancing productivity and reducing confusion. (411 reviews) - Users value the **comprehensive information** offered by Guru, enhancing knowledge management and team efficiency. (310 reviews) - Users appreciate the **easy access** provided by Guru, seamlessly integrating into daily workflows without disrupting tasks. (289 reviews) - Users value Guru for its **accurate and reliable information** that enhances workflow efficiency during live interactions. (283 reviews) - Efficiency (259 reviews) - Intuitive (235 reviews) - Features (232 reviews) - Easy Integrations (218 reviews) - Knowledge Base (206 reviews) **What users dislike:** - Users experience **search functionality issues** with Guru, including slow results and ineffective keyword recognition. (148 reviews) - Users experience **inefficient search** when managing extensive content, making it challenging to find relevant information quickly. (146 reviews) - Users experience **search functionality issues** , with slow results and ineffective keyword recognition affecting their efficiency. (134 reviews) - Users find the **inefficient searching** in Guru frustrating, as it often results in generic answers for technical queries. (132 reviews) - Users often face **organizational challenges** with Guru, especially in managing large collections and slow search results. (109 reviews) - Users find the **inefficient search functionality** of Guru frustrating, as it often fails to deliver relevant results for general queries. (102 reviews) - Search Difficulty (98 reviews) - Search Limitations (89 reviews) - Difficult Navigation (85 reviews) - Card Management Issues (75 reviews) ## Guru Reviews ### 1. Easy and Futuristic to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Medical Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 06, 2025 **What do you like best about Guru?** It's very user friendly and quick. It's also super innovative in the way you can share and view on different platforms. **What do you dislike about Guru?** Sometimes it's too much information and can look a little overwhelming to the eye. **What problems is Guru solving and how is that benefiting you?** It's helping me find the resources I need to complete my day-to-day tasks like finding certain files. And answering very common questions about our company, for example, how much is our membership currently or what is the SOP for a specific procedure. ### 2. Guru help. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin G. | Senior Sales Associate, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 19, 2025 **What do you like best about Guru?** I like how GURU have it's own history record, where I can simply go back as I use GURU everyday. **What do you dislike about Guru?** Not so user friendly when you do searches. **What problems is Guru solving and how is that benefiting you?** Everyday guide and knowledge base for processes. ### 3. Product review **Rating:** 5.0/5.0 stars **Reviewed by:** Swati C. | Support Advisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 10, 2024 **What do you like best about Guru?** It's easy to use and gives detailed explanations with troubleshooting about concerns. It's very easy to find the best-suited macro. Helps to find many useful links within it, example: bounces clear, identity account link, etc. **What do you dislike about Guru?** The last update was quite complicated but it got fixed within a day. In the last update, the "Ask a Question" got replaced with "Ctrl + K". **What problems is Guru solving and how is that benefiting you?** It helps us by giving troubleshooting regarding concerns and shares reference images. The quick guide to issues is very helpful and especially it gives the best guide about the Slack channels we should reach regarding specific concerns. Many times, while we have not waited for a response from the Slack team due to high queue, it gives us a solution after going through the guru cards related to our concerns. ### 4. Invaluable Library Collection of Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Mary D. | Voice Intelligence Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 29, 2024 **What do you like best about Guru?** The most helpful about Guru is that all approved resource materials are housed in 1 place, one library for work resources. The upside to Guru is that I can favorite and follow the relevant collections of my department and stay up-to-date on any additions or changes to the resources I use. The Guru Library is simple to use and I've amassed quite an extensive collection of daily used resource materials. Easy to use, Important features, and easy integration! I love it and use it every day, all day! Thank you! **What do you dislike about Guru?** The possible downside to Guru is that some resources' keywords may be difficult to locate. I may be doing something wrong though, so this deficiency may be a user error. Having to remember the exact names of the resource materials to locate them is the only downside I've experienced thus far. Other than that, I love Guru! **What problems is Guru solving and how is that benefiting you?** Guru is solving the problem of having too many documents in a drive, by keeping all the resources housed in 1 organized collection area. Guru benefits me by simplifying my daily workload, quickly accessing the resources I need to do my job accurately, and following the resources of rules, policies, procedures, and processes of the company. ### 5. The best in integrated workspace. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 03, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** Guru best helps me maintain a single hub for all the topics and tools I need as a graphic designer and customer service representative. **What do you dislike about Guru?** A minor interface where I search for a particular topic but the search results show even topics that were not related to my query. **What problems is Guru solving and how is that benefiting you?** Guru solves the problem of bridging knowledge even with international partnerships. It benefits me in that I get real-time updates when something is new or updated. ### 6. Unbiased Insights: Comprehensive Guru Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jhustine Rae R. | Turo Guest Claims Associate, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 24, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** I partake in that Guru gives us viable data on the systems we should follow, simplifying it for us to get significant information. It offers exhaustive guidelines, instructional exercises, and client service alongside an efficient onboarding methodology. This works with the underlying arrangement interaction and ensures that clients are familiar with the stage's principal highlights. Furthermore, it effectively collaborates with a scope of stages and innovations to ensure that the partners can get to the data. Clients are ensured admittance to the most updated data by the ability of continuous information confirmation and updates. Clients are urged to much of the time depend on the stage for precise and current data as a result of its dynamic nature.To assist the customers much better, each card that the associates seeing contains hyperlinks that divert to the public article that the customer is seeing. **What do you dislike about Guru?** While certain clients could rapidly embrace Guru and use it every now and again, at times incorporating it into our day to day routines might be more slow. Without legitimate preparation, we probably won't make the most of the stage, prompting less regular use since certain highlights are confounding. It additionally have restricted customization for us to have the option to arrange each cards that we can involve on various cases for simple access. **What problems is Guru solving and how is that benefiting you?** It takes care of my concerns connected with information the board and data. At the point when there's some cycle that isn't clear for me or there's request from the client that I don't have the foggiest idea how to reply, Guru cards assist me with clarifying it for the clients. This is truly helpful for me so I don't have to connect my help everytime that there's new concern I experienced. ### 7. Guru has been great for the optimization of our company's processes. **Rating:** 4.5/5.0 stars **Reviewed by:** Philip C. | N/A, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 01, 2025 **What do you like best about Guru?** I like how nice the design of the cards and interface are. **What do you dislike about Guru?** I dislike the search function of guru. It does not search quite like google. **What problems is Guru solving and how is that benefiting you?** Everything. ### 8. The best knowledge management platform! **Rating:** 5.0/5.0 stars **Reviewed by:** John Martin S. | Customer Service Representative I, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Guru?** What I like the most about Guru is its usability. It has AI, chrome extensions and more that makes an agent's knowledge organized. Personally, Guru's ease of use helps agents to perform efficiently. I always use Guru for faster resolution and provide accurate information. Using Guru helps us deliver a great customer support, and with its integration with chrome extensions handy, resulting in a faster resolution. **What do you dislike about Guru?** What I dislike, however, is that most of the time keywords does not pull up the correct article. It may be more helpful if we can have more accurate results in search. **What problems is Guru solving and how is that benefiting you?** Guru solves the problem of looking too much for an article resulting to a slow delivery of a resolution. Guru helps us with organized and step by step process that agents can easily follow. Following correct process is the right way to do. Also, with Guru's constant updates for the articles, cards etc, not only we can supply our knowledge with new information, but we can retain them easily as well with consistent reminders and notifications. ### 9. Great Spot for Team Knowledge! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron G. | Tax Planner Extraordinaire, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 19, 2024 **What do you like best about Guru?** Our team has to remember a lot of tax-related facts and concepts, and Guru has helped us tremendously to be able to collect that team knowledge and be able to share it with new team members when they come on board. Because of the shifting sands of tax law, the validation feature provides a process to make sure our information is current. **What do you dislike about Guru?** One thing Guru (or I if it's available already) is to better categorize or organize the information we store. We have a lot of it, and sometimes it's hard to see the forest for the trees. **What problems is Guru solving and how is that benefiting you?** Creating an accurate repository of tax-related knowledge to assist in answering our customers' questions. We're able to provide accurate and consistent answers to their common questions. ### 10. Overview of a knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Rose V. P. | Travel Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 20, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** It is very helpful, this gives access that provides knowledge. Guru is user friendly that give easier way to restore and find information using its search engines. **What do you dislike about Guru?** As of the moment for me Guru is a helpful tool to everyone, nothing to dislike but I know that theres more to improve. **What problems is Guru solving and how is that benefiting you?** A lot of problems literally a Guru can solve, it benefits me as a consultant in checking for a good process and knowledge to apply. ### 11. Almost perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Mayara S. | Quality Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 26, 2024 **What do you like best about Guru?** The most helpful thing about Guru is that we can save the most important Guru cards and create a specific folder for them. Also, it's really good to be able to search for a specific word and it filters the most related cards by itself. **What do you dislike about Guru?** Sometimes it has a specific bug when opening a different card "above" another one, which only stays loading and doesn't help at all in seeing it in a faster way as when it happens, it's needed to refresh the page or even open another tab. **What problems is Guru solving and how is that benefiting you?** As a Quality Analyst, everything Guru has helped me in solving problems! It's where I can check if the guidelines are being followed correctly before giving feedback to my advisors. ### 12. Review about Guru Card **Rating:** 5.0/5.0 stars **Reviewed by:** Priya J. | Advisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2024 **What do you like best about Guru?** Guru card has made my work very easy as I do not have to manually search for the information and I can easily access the relevant information I needed using the AI or using the relevant keyword. This has increased my productivity as well. I liked the feature to bookmark the card and analytics as it helps me to figure out what information is mostly accessed and create a relevant plan for productivity. **What do you dislike about Guru?** Nothing at the moment but the development team should continue to implement more features for us. Thank you. **What problems is Guru solving and how is that benefiting you?** Guru card has made my work very easy and productive as I can access the relevant information more quickly and focus on my tasks. It has drastically decreased my time which I would be utilizing for searching the information manually. ### 13. Amazing for internal knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 08, 2024 **What do you like best about Guru?** I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer. The verification process is easy to use and keep up with. Some other things I like: - You can have draft cards and collaborate on editing them. - Comments! Love being able to leave comments on cards to communicate in the platform. - When you publish a card update, you can summarize what changed. - You can create cards in Slack. **What do you dislike about Guru?** I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited. I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent. I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible. **What problems is Guru solving and how is that benefiting you?** We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an internal knowledge base, like the Notes app or a Google Doc. Guru allows us to share all of that knowledge effectively, especially for things that we don't necessarily want to publish for customers. We can add cards and edit cards really easily and then it's there for everyone to use and see. We also keep internal process docs in Guru which are easier to find and keep track of than Google Docs. ### 14. Guru is helpful and it has a lot of features that you can use **Rating:** 5.0/5.0 stars **Reviewed by:** Christial Jane C. | CSR I, Automotive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 24, 2024 **What do you like best about Guru?** Guru is one of the easiest to use based on the different knowledge base that I had, it does help us to organize and choose what is the suited information from our line of business, it can definitely provide security and validation for the information that you're looking for. It helps us to keep updated on every new information that's cascaded to us. With every day using Guru it really helps us alot to improve our customer support skills. I think without knowledge base our skills wouldn't be great or improving. Thanks to Guru! With this software, it can definitely help you to implement a lot of information to your work, it can definitely integrate with a lot of applications. **What do you dislike about Guru?** So far there's nothing to dislike about Guru because even though they need to have a maintenance for the application, they provide wide range of support just to make sure that our business wouldn't affect with their maintenance schedule. Kudos to Guru! **What problems is Guru solving and how is that benefiting you?** When I'm new to the company, I didn't know how to improve my product knowledge and how can I, improve myself to become a better customer support. With the help of Guru, it gives me a lot of information that we can use on our daily tasks. It gives me more options that I can offer to our customer and with Guru, it can provide those information for you within 30 seconds! ### 15. One of the best tools for creating content as cards **Rating:** 4.5/5.0 stars **Reviewed by:** Shakhzodbek M. | Customer Support Associate, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2024 **What do you like best about Guru?** I like Guru for quite a number of reasons: First of all, I like the design of Guru website. Very easy to use, everything well organized. Very fast response of customer support. In my experience, I use Guru almost everyday. We can create there cards that will be helpful for newbies of our company. I like the integration of Guru with the salck beacuse for internal communication in our company we use slack. **What do you dislike about Guru?** One of the thing that I didn't like in Guru is the internal AI, works slow, sometimes gives wrong information. In addition, lack of the templates for the Guru cards. **What problems is Guru solving and how is that benefiting you?** Guru is helping us by gathering the information in one place, separating by cards. ### 16. GURU: The best knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Gilcy A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 23, 2024 **What do you like best about Guru?** Guru is really beneficial since it includes all the processes required to do our everyday tasks as a Customer Service Representative. Because the GURU tool contains all the processes and information required to help and provide a better customer experience, it maintains our customer interactions extremely efficient. It is easy to navigate and is updated regularly. Every macro and instruction is simple to follow.

This AI feature is fantastic! I adore it when agents can directly access our FAQs or educational cards from among the hundreds of GURU cards made in the platform by typing in their questions.

Without a doubt, I would suggest Guru to a friend or coworker. The platform is enlightening, offering precise, detailed guidance on how to address every issue, which greatly simplifies problem-solving. It's a useful tool for anyone trying to increase productivity and streamline their business processes. **What do you dislike about Guru?** I haven't run into any issues with GURU. **What problems is Guru solving and how is that benefiting you?** You can always rely on Guru to deliver seamless and precise information when you wish to share your concern and be critical. ### 17. Home for all information and knowledge gathering. **Rating:** 5.0/5.0 stars **Reviewed by:** Avin S. | Associate Client Experience Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2025 **What do you like best about Guru?** The most amazing feature is the built-in AI that makes things easily accessible. **What do you dislike about Guru?** Sometime the app takes a bit longer than expected to load relevant contents **What problems is Guru solving and how is that benefiting you?** Helping accumulate all business information in one place. ### 18. Great tool from team management knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Marianna C. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 19, 2024 **What do you like best about Guru?** I've been using the GURU platform for several months now, and it has significantly transformed the way our team manages knowledge and collaboration. Here are some key aspects that make GURU an outstanding tool:

GURU's user-friendly interface ensures that even new team members can navigate and utilize the platform efficiently. The intuitive design allows for quick onboarding and minimal training time.

The ability to create, store, and share knowledge in real-time is a game-changer. GURU's robust search functionality makes finding information quick and easy, reducing the time spent looking for documents and answers. **What do you dislike about Guru?** Nothing at this point, I really like it. **What problems is Guru solving and how is that benefiting you?** Before GURU, our team struggled with information silos, where crucial knowledge was scattered across emails, documents, and individual notes. GURU centralizes our knowledge base, making it easy for everyone to access and share information seamlessly. ### 19. Great service, recently improved. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 10, 2025 **What do you like best about Guru?** Guru is great at centralising data, I love the collections features and how it allows you to keep track of updates, but by far my favourite feature (which is a new one) is the AI incorporation to improve search functionality. **What do you dislike about Guru?** Not much to be honest, I used to hate how specific you need to be in your searches but that it resolved now. **What problems is Guru solving and how is that benefiting you?** It helps keep all knowledge centralised and provide guidance ### 20. GURU **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 28, 2025 **What do you like best about Guru?** I love being able to have all the information in one place **What do you dislike about Guru?** The problem is not Guru's fault but sometimes we choose terminology that doesn't fully describe the article and it's hard to remember what to search for. **What problems is Guru solving and how is that benefiting you?** We need all the information in one place and this helps so we don't have to ask for help we can just go to Guru. ### 21. Guru, is easy to navigate and find answers to questions quickly. **Rating:** 4.5/5.0 stars **Reviewed by:** Ramey A. | Leasing Agent, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 07, 2025 **What do you like best about Guru?** Guru, is easy to navigate and find answers to questions quickly. **What do you dislike about Guru?** I have not found anything I dislike using Guru. **What problems is Guru solving and how is that benefiting you?** Guru is helping me find answers quickly and effectively. ### 22. Guru is very informative and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Modesto C. | Quality Experience Management, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 28, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** One of the things I like about Guru is the "card" format and how you are able to categorize them. I like how cards are always being added when the admin team detects that a certain subject is being searched but no card is available. Constantly updating the cards gives reassurance that the information you are being provided will be accurate and up to date. **What do you dislike about Guru?** There really isn't a "downside" to using Guru, it's very informative and user friendly. I think the only "downside" I could think of is the response time when you request information to be updated but even that is pretty quick. **What problems is Guru solving and how is that benefiting you?** Information about our partners and processes are easily and readily available when needed. The platform is easy to navigate and you are able to find the information you need without any issues, also the accessibility through Teams is a great feature. ### 23. Guru makes building knowledge base for your scope of support easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Cullen S. | Merchant Support Advisor, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** Ease of use, intuitive controls, Makes customer service work easier. The highlighted comment feature helps with making easy edits. **What do you dislike about Guru?** Ai sometimes has issues with forcing answers. **What problems is Guru solving and how is that benefiting you?** Integrating KB solutions in one place ### 24. User friendly and amazing features **Rating:** 5.0/5.0 stars **Reviewed by:** Jasthine P. | Support Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2024 **What do you like best about Guru?** Easily to look for a resources and help us provide a realtime response to our merchants. **What do you dislike about Guru?** I like everything with Guru so far and if I find an issue, I easily reach out with their support and they provide us a support. **What problems is Guru solving and how is that benefiting you?** Guru is solving the problem of scattered and inaccessible information within our organization by centralizing knowledge into a single, easily searchable platform. This benefits us by significantly reducing the time and effort required to find critical information, ensuring consistency and accuracy across all teams, and preserving institutional knowledge. Additionally, Guru streamlines onboarding and training processes, enhances collaboration and communication, and empowers our customer support team to provide timely and accurate responses, ultimately improving productivity and efficiency across the board. ### 25. Guru for Support organization **Rating:** 5.0/5.0 stars **Reviewed by:** Ohad Y. | Director of Customer Solutions, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 26, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** What I like the best in Guru is how they revolutionized the way we share data in the company. The fact we started from sharing technical only data, but the Guru approach was spread more and more. I was very easy to start using it. The implementation was a breeze, since we didn't want to connect a lot of sources. It is getting used a lot, like daily. I used guru support once or twice and they were very helpful. I am obsessed with the Guru Academy; it was used a lot for the integration, and the Guru community is my new favorite Facebook(: **What do you dislike about Guru?** The only thing I dislike about Guru is the fact that the Q&A module is not yet sophisticated enough **What problems is Guru solving and how is that benefiting you?** Guru is now getting to be our one source of truth. ### 26. Responsive Knowledge Base and Many features!! One of the best knowledge base so far **Rating:** 5.0/5.0 stars **Reviewed by:** Antonette D. | CSR I, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 17, 2024 **What do you like best about Guru?** There's a lot of features that you'll like on Guru, first Guru has organize feature wherein you can save and group the knowledge cards that you want to use depending on your Line of business. Second, Guru has a feature wherein it verifies the information from those people who is the administrator. Third, it is easy to use and navigate on the Guru, with one search all of the information will be showned on the search bar. Fourth, you can definitely leave some comments to ask about the information and you can also see that new updates or if it's newly updated. Fifth, it is easy to implement those new updates on my work since you know that once knowledge card was updated it will show on the mainpage stating that it was recently updated. Sixth, the Guru has this kind of integration with AI wherein it will solve your problem in real time. Lastly, I'm going to choose this knowledge base everyday, since it is not hard for us to use this. Without this knowledge base, we won't able to give excellent customer support. **What do you dislike about Guru?** Even though, I'm using Guru for the last 2 years, there's no any problems that I had so far. Even if they're going to maintenance their website/knowledge base, they'll provide alternatives for us to use on our job. So far, there's nothing to dislike about Guru. Good job Guru! **What problems is Guru solving and how is that benefiting you?** Guru solved my problems when it comes to knowledge on our product, not every information can be taught on Training but with the benefits of using Guru, it help us to better understand our product and how can we give excellent Customer Service to our customers. ### 27. Modern Innovation of Training Material **Rating:** 5.0/5.0 stars **Reviewed by:** Airah Jane D. | Travel Concierge Service, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 18, 2024 **What do you like best about Guru?** Act jointly in terms of the knowledge base of our daily updates. It gives me an efficient and productive way of keeping our ideas and day-to-day lectures organized. The integration is timely and innovative with our modern technology today. It's one of the tools I use every day, or should I say, part of my daily routine. User-friendly. **What do you dislike about Guru?** None. Since the Guru gave me a new way of training material. **What problems is Guru solving and how is that benefiting you?** As part of our growing team, its efficiency is the one solving our problem because it helps us to refresh our memory in terms of the process we've been doing for quite some time. With a basic search engine of the Guru, the searching is seamless and smoothly drafted. ### 28. Review for Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Customer Service Representative, Information Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2024 **What do you like best about Guru?** Guru is easy to use and great for customer service. I use it frequently as well and it has a huge number of features which you can utilize to your everyday needs. I recommend an implementation of Guru to provide better service and integration to other customers. **What do you dislike about Guru?** There's nothing else since it was created to provide information and tech-friendly to other people that struggles in using apps. **What problems is Guru solving and how is that benefiting you?** It solves most of the issues that customers are having. It provides step-by-step instructions for you to follow. It helps you provide a better solution to other difficult issues like troubleshooting and live issues as well. It gives you information which isn't available to other sites. ### 29. knowledge cards are excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Umang Atul V. | Client Experience, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 21, 2024 **What do you like best about Guru?** You can access exact or relevant information in a card form - dismissing any irrelevant thing and going through a big document of information. Every now and then can use this, quite often use, since it is hard to remember a lot of information about different segments. **What do you dislike about Guru?** Information sometimes is not sufficient. **What problems is Guru solving and how is that benefiting you?** It is solving my problem of finding relevant information of the company policy and rules that needs to be followed ### 30. It's KISS my calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 14, 2025 **What do you like best about Guru?** What I like about Guru is the information it provides on how to handle every situation on calls. **What do you dislike about Guru?** IT sometimes asks to log in whenever it logs out. **What problems is Guru solving and how is that benefiting you?** It solves the cruise issue of the members, provides insights and updates of every cruise line, provides call handling and provides contact as well. ### 31. GURU is best for solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Debpriya R. | Tech Support, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 31, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** The UI and the updated cards. Easy to find solution. So much answers on many topics and all. Very good for supporting customers regarding any issues. Can find solution easily and faster. Frequency of use is more for most of the team. Very easy to implement. GURU is full of features too. Very easy to integrate. **What do you dislike about Guru?** Nothing to be honest. Guru is really good. **What problems is Guru solving and how is that benefiting you?** I work for Rockstar Games so it helps me to assist customers with most of the solutions. It helps me to provide all necessary information and helps me to gain knowledge too. ### 32. Awesome tool for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Kobe F. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2024 **What do you like best about Guru?** What I find most helpful is you have answers right on hand so you can have easy access to support your customer's. I use guru for just about anything I've gotten familiar with guru and use it 7 days a week it makes my job a whole lot easier. I find it helpful that you have your favorite guru cards that you use more often and how my company integrated into our everyday use. it's just one click away if you have any questions and it's right on hand you don't have to ask anyone a questions or wait for a response its there to support you and your clients. Guru made their product easy to use for ease of implementation into our company there is no question on how to use Guru **What do you dislike about Guru?** That it's hard to find guru cards if you don't have the bias of the correct wording so you have to search. **What problems is Guru solving and how is that benefiting you?** Mostly everything if I don't have an answer I can rely on Guru to assist me especially if I have an issue on how to handle a return. ### 33. Your Knowledge Database Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Training Lead, Knowledge Management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 20, 2024 **What do you like best about Guru?** Ease of use, a collaborative spirit, insightful analytics options (such as monitoring usage), cutting-edge AI features, integration options for Slack and other software. Super helpful account manager who helps us implement our thoughts/initiatives. **What do you dislike about Guru?** My only complaint is I wish cards could appear in more than 1 collection. That's literally the only thing I can think of!! **What problems is Guru solving and how is that benefiting you?** Guru provides a one-source-of-truth knowledge base experience for our customer-facing departments. Customer-facing roles are able to reference Guru while on handling an email, phone call, or SMS interaction. This helps with accuracy and quality, which boosts customer satisfaction. Additionally, our company uses Guru the customer-facing departments as a Weekly Bulletin Board, capturing all the most important and essential updates within our company's Slack in a digestible newsletter format broken down by individual departments and product lines. ### 34. Great knowledge management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Operations Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 28, 2025 **What do you like best about Guru?** GURU has been an integral piece of our knowledge management strategy - creating new cards is super easy and we are able to build custom templates for efficiency. **What do you dislike about Guru?** None that I have noticed - and this comment has a min character requirement. **What problems is Guru solving and how is that benefiting you?** We need to deploy changing information very quickly to >100 users - GURU allows us to do this ### 35. Best Knowledge Base and helpful AI Assist on your tasks! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean Aslie W. | CSR I, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 14, 2024 **What do you like best about Guru?** The thing that I liked about Guru, it is one of the most responsive and organized application that you can use if you wanted to make set of cards/knowledge based on the line of business that you have. Also, there's an AI assistant that you can use if you need some help finding a knowledge base. I always use this knowledge base on my daily tasks, it helps me to find the resolution or information that I need to provide to my Customers. Without this Guru, I won't be able to provide excellent customer support to my customers. The great thing on Guru is that it can easily integrate or on every update that you need on your work. You can create and comment with the cards that was published. Also, implementing new set of ideas on your work can be definitely by using Guru since you do have a knowledge base that you can get. **What do you dislike about Guru?** So far, there's nothing to dislike Guru since Guru really helps me a lot on my daily tasks. **What problems is Guru solving and how is that benefiting you?** The problems that Guru solving is the information that I need, there are times that my department wasn't able to cascade with the new information that was published or being use on our work, but with the help of Guru it help us to keep stay on track with the newest update. ### 36. Some items needs to be updated **Rating:** 4.0/5.0 stars **Reviewed by:** Rhodora Mae G. | Inbound Sales Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 16, 2025 **What do you like best about Guru?** Reliable resources. where we can use it. **What do you dislike about Guru?** Some are articles are not updated and should be updated. **What problems is Guru solving and how is that benefiting you?** Unfamiliar informations that where beaing asked can be found in GURU ### 37. Guru Fan **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** Guru is very easy to use, visually appealing, and easy to organize. **What do you dislike about Guru?** It is a tad difficult to export data to other formats **What problems is Guru solving and how is that benefiting you?** Guru solved an issue of needing to organize our information and make it easy to search. Our entire team can now find all needed information in one place and it is very easy to search for what you need. ### 38. Guru is excellent for our teams **Rating:** 4.5/5.0 stars **Reviewed by:** Gheraldine G. | Support Advisor, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 22, 2024 **What do you like best about Guru?** Guru is an excellent knowledge database that can help build consistency between procedures that a team or group of teams must follow **What do you dislike about Guru?** Sometimes it can get a bit complex when certain topic relies or connects with multiple Guru cards **What problems is Guru solving and how is that benefiting you?** Guru and its recently added AI is great to summarize the outline of the procedures that must be followed with also Guru cards that provide details of the next steps. ### 39. I've learned a lot on Guru when it comes to process and guidance in our account **Rating:** 5.0/5.0 stars **Reviewed by:** Jay Mark A. | Customer Service Representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2024 **What do you like best about Guru?** Guru is one of our best tools for our work. It helps me a lot when it comes to process and some updates for the process. Guru's design is easy to implement and frequently used. This is the one that I always open on my computer. I love Guru because most of the things I learn for my work are from Guru. As customer support, this tool could help you because it is easy to integrate and has a large number of features, like adding documents to favorites. **What do you dislike about Guru?** So far I didn't see anything that I could dislike on Guru. Maybe the design, but design is not mean. **What problems is Guru solving and how is that benefiting you?** Most of the processes and information I learned from Guru were not taught during our training days since we had limited time. Guru is always my guide when I encounter some issues that I'm not familiar with. ### 40. Review: Guru Knowledge Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sathish K. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 10, 2024 **What do you like best about Guru?** Guru is a top-notch knowledge management platform that ticks all the boxes. Its sleek interface, centralized knowledge repository, seamless integration, efficient search functionality, robust security measures, and exceptional support make it a must-have tool for any team looking to optimize collaboration and information sharing.Guru prioritizes data security, offering features like access controls, encryption, and audit logs to safeguard sensitive information and provide peace of mind.Guru's powerful search functionality ensures that users can find the information they need with ease, saving time and boosting productivity. **What do you dislike about Guru?** Users who primarily work in languages other than English may find that Guru's support for non-English languages is not as robust as they would like. **What problems is Guru solving and how is that benefiting you?** Guru's knowledge base serves as a valuable resource for our training and onboarding new agents. It helps us creating structured learning paths and provide access to training materials, tutorials, and best practices, enabling our new agents to quickly ramp up and become productive members of your team. ### 41. Great Platform that is incredibly easy to use and SO helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 25, 2024 **What do you like best about Guru?** I really like the layout of Guru. It is so easy to navigate and things are very organized. The tool bars on the left make the menu easy to read which in turns makes navigation simple and easy. **What do you dislike about Guru?** I wish I had this platform with my company sooner! **What problems is Guru solving and how is that benefiting you?** Guru is housing all of my company information in regards to policies and standard operating procedures. If I didn't have Guru I would have to reach out to multiple people in different departments as different questions/issues arise from clients. Having Guru means I can just go to the platform, search by category of what I need and find the detailed description right there. It allows me to have access to the knowledge I am looking for. Instead of me having to call/email someone, then wait, then have them point me in a different direction to another person who may or may not know the answer. Simply put: Guru is ensuring comfort and eliminating tension. ### 42. Knowledge book to smooth working. **Rating:** 5.0/5.0 stars **Reviewed by:** Archi A. | Customer support executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 18, 2024 **What do you like best about Guru?** The designing of guru makes quick access to all the details to work smoothly. It can contains large amount of data on a page and can give you quick access and has features that can make navigation easy for a customer support. If has quick features like which cards you would like to save for future, favourites and likes making frequency of use higher. Having alearts if there is any issue you are facing. **What do you dislike about Guru?** Makes you dependent on the details it have and you wil come back again to navigate details making working easy. **What problems is Guru solving and how is that benefiting you?** It has feature helping me quick access the details that can be frequently used. Having gtreat features to save details for future. ### 43. Guru is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 24, 2024 **What do you like best about Guru?** Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our efficiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point! It has been fully integrated into our daily tasks. **What do you dislike about Guru?** We have not run into any downsides of the product itself, except for the cost per user. For our company, the cost of upgrading past the basic plan is not in line with our cost-saving initiatives. **What problems is Guru solving and how is that benefiting you?** Unlocking knowledge silos: Before Guru, my team would be nearly blind to the knowledge held by other departments, and we had to message individual people to get answers, often resulting in being redirected to other people before finally finding the right answer. Making reliable information quick and easy to find: Before Guru, my team relied on a clunky knowledge base that was rarely used and even more rarely updated. Because we are a rapidly evolving startup, that made it so difficult to find current, accurate information that it was basically useless and we had to rely on memorizing information, asking others for institutional knowledge, or a "best guess" system. Seamlessly navigating conversations with clients: Because Guru is directly integrated in our daily tools, rapidly pulling up information and sharing it while on a call with a client is seamless and gives the impression that we know everything, which makes us look good! ### 44. Quick and Easy Resource Base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2025 **What do you like best about Guru?** Well organized, easy to check to see how long ago the cards were updated, and how important the card author thinks how updated it should be **What do you dislike about Guru?** UI a little confusing to navigate, some important things to me aren't as noticable (e.g. it's not easy to see if a card is publically shareable or not) **What problems is Guru solving and how is that benefiting you?** A streamlined team-facing knowledge base ### 45. A simple yet powerful way to generate and provide collective company knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 20, 2024 **What do you like best about Guru?** What I like most is what I liked first about Guru: The idea of "cards" instead of "documents", combined with a Markdown and WYSIWYG approach that simply works and doesn't get in your way. The AI Assistant while creating cards is great. **What do you dislike about Guru?** The Customer Support during initial import responded with quite generic advice which was not very helpful. Also, there's no way to sort collections in a custom order. The AI Assistant seems to have some room to improve. **What problems is Guru solving and how is that benefiting you?** We identified knowledge gaps as a major reason for efficiency and scaling problems in the company. It's an attempt to establish a knowledge sharing setup that does not require a dedicated team. Colleagues can address their questions by reading a more classical documentation or using AI everywhere, especially Slack. By providing team-related and global collections, Guru also answers a very important question: Where to put what when I find a piece of information valuable for other people, not just peers. Shared Google Drives or tons of files shared via email are a no go now. And if not, it can be easily added as source. ### 46. Efficient Knowledge Management: My Positive Experience with Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 02, 2024 **What do you like best about Guru?** Its user-friendly design, real-time verification, and efficient knowledge management features make it an invaluable tool for enhancing team productivity and collaboration. **What do you dislike about Guru?** What I liked least about Guru is that it can be somewhat limited in terms of customization options. While it excels at providing quick access to verified information, it lacks the extensive capabilities for building complex databases or project management features that some other platforms offer. **What problems is Guru solving and how is that benefiting you?** Guru solves critical challenges related to information accuracy, efficiency, collaboration, and training, significantly benefiting our team by enhancing productivity, improving service quality, and fostering a culture of continuous learning and support. ### 47. Guru Opinion **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique M. | Patient Experience Supervisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2024 **What do you like best about Guru?** Guru is user friendly and it holds all of the information that we need in order to do our jobs properly and effectively. It is efficient and we rely on it in our day to day. The functionality makes it easy to personalize how each department needs to use it. It gives easy access for us to educate customers and employees on processes without us having to go hunt for the answer through multiple channels. **What do you dislike about Guru?** Our company cannot verify the Guru cards properly. Also, it's hard to get into Guru based off the credentialing that you have. **What problems is Guru solving and how is that benefiting you?** It helps answer medical related questions and procedures with or without leadership around. We can work independently at a good pace with resources available through Guru. ### 48. Great way to know Quick way! **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar C. | CEO, Marketing and Advertising, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guru?** Meaningful Portal with a great knowledge base, helped me to analyze and investigate the proper procedures for specific situations and processes where I need to help out a Customer. **What do you dislike about Guru?** I think they need to improve the search engine and make it more intuitive, some keywords depending on the project you are working with mean a lot and they need to take that into consideration. **What problems is Guru solving and how is that benefiting you?** The power of knowledge is meaningful in projects like mine where I need quick solutions for people that contact us for Customer Service in the Turo Platform ### 49. Guru Lover **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2024 **What do you like best about Guru?** It's ability to link out to other Guru cards is spectacular It is easy and manageable All in one for capturing processes and staying organized New AI feature is amazing and super helpful! **What do you dislike about Guru?** I would also like for comments made not in editing mode but directly on a Guru card to stay attached to the areas that it was highlighted and attached to. Often times they don't attach and makes it hard to follow. I would also like for any comments made during edit mode to not be deleted. It would be great export and import Guru cards from different workspaces. Currently working on merging 2 workspaces and this has proven a challenge. **What problems is Guru solving and how is that benefiting you?** It is our Knowledge Base that captures our organizations processes. It's our personal wiki and also an all in one place for our organization to stay organized and with the most up to date information regarding our business processes. We use the Org chart and also capture all of our onboarding materials and training materials for our employees. ### 50. Guru, who knew? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2025 **What do you like best about Guru?** I like that it is intuitive and user friendly. Navigation is so easy. **What do you dislike about Guru?** Favorite cards are somewhat complicated. Not easy to unfavorite. I access the same cards often but do not use favorites because of its lack of ease. **What problems is Guru solving and how is that benefiting you?** I need information on the fly about certain customers and guru makes it extremely easy to do so. ## Guru Discussions - [Can guru be interactive Walkthroughs. Video presentations, anything that allows me a visual](https://www.g2.com/discussions/can-guru-be-interactive-walkthroughs-video-presentations-anything-that-allows-me-a-visual) - 1 comment, 2 upvotes - [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) - 3 comments, 2 upvotes - [how we can see the date of the modifications of the gurus,we cant](https://www.g2.com/discussions/how-we-can-see-the-date-of-the-modifications-of-the-gurus-we-cant) - 1 comment, 1 upvote - [Is there any data not worth saving? Am I a knowledge hoarder?](https://www.g2.com/discussions/is-there-any-data-not-worth-saving-am-i-a-knowledge-hoarder) - 1 comment, 1 upvote - [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) - 2 comments, 1 upvote - [View Guru pricing details and edition comparison](https://www.g2.com/products/guru/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-09-23+17%3A09%3A59+-0500&secure%5Bsession_id%5D=c774b180-a1f8-49a3-b3ea-f7e2505d0e22&secure%5Btoken%5D=c8fd9acf841d198215b7efa42a08b4d5567d294cee86081809bcc3db54423bb8&format=llm_user) ## Guru Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines - Intelligent Search - Sentiment Analysis - Text Analysis **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails - API Security - Data Security - Authentication **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Knowledge Base** - Q & A - Link Sharing - Searchable **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines - Full Text Search - Semantic Search - AI/Machine Learning **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation - Multimedia Support - Multi-Modal Input Support **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Multiple Data Sources - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Additional Functionality** - Analytics - Data Source Connectors - Multi-Language - Data Security - Search/Filter - AI Copilot - Knowledge Management - Reporting & Statistics - Data Extraction - Natural Language Processing - Third-Party Integrations - Data Visualization - Recommendations - Access Controls/Permissions - Automatic Backup - Compliance Management - Augmented Analytics - Data Aggregation - Intent Recognition - Indexing - Personalization - Activity Dashboard - Usage Tracking/Analytics - Data Classification - Data Discovery - Behavioral Analytics - Data Capture and Transfer **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration - Third-Party Integrations **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Additional Functionality** - Version Control - Scalability - Personalization - Data Extraction - Webhooks - API - Natural Language Processing - Fallback Handling - Drag & Drop - Multiple LLM Models - Built-in AI Assistant - Automated Testing - Data Governance - Collaboration Tools - Pre-built Templates - Agent Design Tools - Deep Learning - Model Training - Analytics - Single Sign On - Debugging - Deployment Management - Proactive Error Detection **Communication** - Social Features - Tagging - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top Guru Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,608 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (12,517 reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) - 4.7/5.0 (330 reviews)