Guru encourages you to store your company’s knowledge as bite-sized ‘cards’. This helps everyone write in short, focused chunks.
Rather than having a long guidance document on your wiki, or even worse, a Word document you have to download before you can even read it, Guru puts everything at your fingertips.
You can then organise these cards into ‘boards’ with different sections.
You can use Guru on the web, in an app, but best of all, there’s a browser extension so you can pop it out over the top of whatever you’re working on, find out exactly what you need, and then put it away.
Guru also has a great Slack integration that lets you answer a question with a Guru card. This is smart because it provides the answer, but also gives the person a nudge toward finding out the answer for themselves in future.
Only small quibbles really:
• The Slack integration doesn’t work very well with threads, only in the main body of a channel.
• The access permissions model is quite sophisticated but I’d like to be able to allow anyone to write a card, but only admins to verify the content.
I run a law firm. We use Guru for things like:
• Explaining legal points clearly
• Providing copy-and-paste explanations of tricky legal points for clients
• Documenting how our tech and tools work
• Documenting our anti-fraud processes