Gupshup makes WhatsApp automation easy with seamless CRM integration, powerful features, and a user-friendly platform. Special thanks to our CSM Naveen for his constant support and proactive approach. Review collected by and hosted on G2.com.

While Gupshup is a solid platform overall, the dashboard sometimes experiences delays, and the reporting format could be more customizable and user-friendly. Review collected by and hosted on G2.com.

Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. It's user friendly and helps communicating with customers efficiently. Also they come up different use cases to help us grow our ROI's and use updated marketing practices available in the market. Also, they can handle the volume of communications to run smoothly during any flash sales or deals. Review collected by and hosted on G2.com.

NA, the team is co-operative and helps tackle all problems but there are some times when the support responds late. Review collected by and hosted on G2.com.

What I like best about Gupshup is its robust and versatile messaging platform that supports seamless integration across multiple channels like WhatsApp, SMS, and more. The reliability, scalability, and real-time communication capabilities make it an excellent choice for customer engagement. Additionally, their developer-friendly APIs and timely support further enhance the overall experience. Review collected by and hosted on G2.com.

Not as of now. However the response time from support team can be better Review collected by and hosted on G2.com.

They keep pace with the innovation and give priority to new and innovative ways of outreach. Review collected by and hosted on G2.com.

Their pricing model. They are bit expensive than others. Review collected by and hosted on G2.com.

I've been using Gupshup to manage my customer communication. The platform is user-friendly, with intuitive tools for building automated workflows and personalized messaging.

Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.

What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions. Review collected by and hosted on G2.com.

I think tool should be more inclined towards integration with the CRM tool like Clevertap, Moengage. Review collected by and hosted on G2.com.

This software is user-friendly and easy to navigate, making it accessible and understandable for everyone. Review collected by and hosted on G2.com.

Since our service manager resigned, there hasn't been a specific person assigned to help us resolve issues. Review collected by and hosted on G2.com.

WhatsApp platform provided by gupshup is impressive in terms of functionality & features. It comes with a wide range of features and supports seamless API integration, which makes it easy to connect with our internal systems. The user interface is intuitive, and the platform is well-suited for both marketing campaigns and customer service workflows. Review collected by and hosted on G2.com.

One area that needs attention is execution speed. While the platform is capable, certain actions or processes take longer than expected. This can slow things down, especially when working under tight timelines or managing multiple projects Review collected by and hosted on G2.com.

Product in itself is very good, but the after sales services are best.

Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs Review collected by and hosted on G2.com.

30% of my whatsapp messages are failing but I think that is a problem at meta level, it would be help if we can understand how we can target these users Review collected by and hosted on G2.com.

1) Gupshup has been very easy and effective BSP provider

2) They have easy implementation and Documentation

3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer

4) Gupshup has a very effective and good support team for any assistance required

5) Gupshup Documentation has helped for easy integration with our backend as a BSP Review collected by and hosted on G2.com.

1) They dont have genric dashboard for all the team members Review collected by and hosted on G2.com.

They have very good CSM and support team is very fast Review collected by and hosted on G2.com.

Integration is bit difficult and some interfacee is very confusing Review collected by and hosted on G2.com.