CI

Verified User in Insurance

Mid-Market (51-1000 emp.)

11/19/2024

"Awesome product enhancements"

5/5

What do you like best about Guidewire InsuranceSuite?

Datahub, explore and all the gen ai capabilities Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

Some technical information about custom cda implementation was not available Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Enterprise (> 1000 emp.)

5/30/2020

"Guidewire User"

4/5

What do you like best about Guidewire InsuranceSuite?

Very user friendly, combines all clientele info in one convenient place. Allows easy access to financials etc Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

The system slows right down when many users are in it at the same time. Review collected by and hosted on G2.com.

Recommendations to others considering Guidewire InsuranceSuite:

Excellent program. Very user friendly. Convenient and saves a lot of time. Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

The system is very user friendly. It has helped with having all clients information we asily accessible with those having many business lines. It's convenient and saves a lot of time. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/25/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"I’ve been using Guidewire for about 3 years and it’s very user friendly and streamlined "

4.5/5

What do you like best about Guidewire InsuranceSuite?

It combines multiple programs into one and user friendly Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

Currently, there is nothing that I dislike Review collected by and hosted on G2.com.

MM

Matt M.

Information Technology Business Analyst

Mid-Market (51-1000 emp.)

11/27/2017

"Review of three Guidewire systems, Policy Center, Billing Center, and Claim Center"

2.5/5

What do you like best about Guidewire InsuranceSuite?

The think I probably like best about the Guidewire products is their integration with one another. It is not extremely difficult to pass data between PC, BC, and CC. A policy can be issued in PC, a billed paid to the account in BC, and a claim filed in CC for the same policy with little issues. I also like the overall look of the user interface with the applications. The look of all the difference centers are similar, but not so similar that you can't recognize the specific center you are working in. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

The things I dislike the most about the insurance suite is the extremely limited "out of the box" functionality related to worker's compensation related data. There really needs to be some kind of required date fields or report generating related to NCCI reporting. As one of the main compliance agencies in the US, reporting to NCCI is a major part of setting rates related to worker's compensation information. Review collected by and hosted on G2.com.

Recommendations to others considering Guidewire InsuranceSuite:

Would recommend using the version of GW that is cloud deployed. Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

My company is using the Guidewire Insurance Suit to issue policies to companies or individuals, handle when claims are filed against issued policies, and billing companies for their policy coverage. Some of the benefits of GW is the one-stop-shop mentality of all the integrated systems they offer. This makes functionality and ease of use manageable across all departments that are using one of the GW applications. Review collected by and hosted on G2.com.

ES

Erika S.

Auto Claims Trainer/Transition Team Manager

Insurance

Mid-Market (51-1000 emp.)

4/6/2018

"Very Claim Adjuster friendly! Great insurance software!"

5/5

What do you like best about Guidewire InsuranceSuite?

I love that it is so user friendly for Claims Adjusters! The ease of use and a one stop shop! Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

I would like to see the software have auto updates Review collected by and hosted on G2.com.

Recommendations to others considering Guidewire InsuranceSuite:

Make sure you understand and train the full capability of Guidewire! It is amazing! Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

Able to handle a claim effectively, ease of use and less processes for the Adjuster, very user friendly! Elephant the company I work for is in the process of upgrading to Guidewire 9 and we are so excited!!!! Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/2/2018

"its good but could be better"

3.5/5

What do you like best about Guidewire InsuranceSuite?

The Insurance Suite contains three totally separate components, Policy Center, Claims Center and Billing Center. Each of the components are well defined and address vast scope which really helps when we wanted to incorporate some strategic simulation. The software is perfect for our auto and home insurance section. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

Expert Personnel are hard to find at a reasonable cost. We used consultants from vendors but had to compromise on end result due to cost constraints Customization is challenging. Review collected by and hosted on G2.com.

Recommendations to others considering Guidewire InsuranceSuite:

If you are looking to use the core functions , its a perfect software and also they are very responsive plus good to work with. Company is growing and putting more emphasis on platform and customer experience. But however if you need advance level customization then you better be equipped with the right personnel The whole thing is based on agile methodology, if you need fast results , negotiating with vendor consultants in advance might save you time and money. Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

The integration of policy, claim and billing center eventually helped us get our information well summarized and access to them in a more efficient manner. However, i would be honest , Guidewire's main lines of business are for home and autos and we do both of these and we tried to integrate health and other line of insurance product and customizing them beyond the core function has primarily been challenging. Review collected by and hosted on G2.com.

II

Verified User in Insurance

Enterprise (> 1000 emp.)

12/8/2017

"All the Infomation in one place"

4/5

What do you like best about Guidewire InsuranceSuite?

I like that the software is a one stop shop. I like that I it helps separate duties with the activities menu. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

It is not as user friendly as our previous in-house program. Review collected by and hosted on G2.com.

Recommendations to others considering Guidewire InsuranceSuite:

Give it time to get used to it. Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

Helps with the flow of the claim from start to finish instead of having to try to figure out what needs done next. Cost benefit since less duplication of work. Review collected by and hosted on G2.com.

IF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/24/2017

"Unique Customization for our Use"

4/5

What do you like best about Guidewire InsuranceSuite?

I like that our company was able to customize a lot of things for our specific sector of the insurance industry. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

This product doesn't specifically include our sector - the mortgage insurance industry, therefore it required a lot of customization. Review collected by and hosted on G2.com.

Recommendations to others considering Guidewire InsuranceSuite:

Make sure this works for your industry - also truly scope out the project and ensure the customizations won't make this system not worth the hassle. It really depends on your personal needs and the amount of work you can and will put into it. Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

This program is used to underwrite our loans. Review collected by and hosted on G2.com.

DJ

Demond J.

Senior Digital Marketing Manager

Insurance

Mid-Market (51-1000 emp.)

10/30/2017

"Guidewire Personal Line user"

4/5

What do you like best about Guidewire InsuranceSuite?

Being customizable. I'm more on the IT side of the software and that we're able to integrate it into our system. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

The biggest complete is the visual and graphics. The look is outdated Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Enterprise (> 1000 emp.)

11/11/2017

"Good potencial "

4/5

What do you like best about Guidewire InsuranceSuite?

This has been a great tool overall. It was great to be able to configure to the organization’s needs. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

We had trouble implementing it at first due to lack of training. Adjusters would get claims even when they were out and overall it was just a training issue. We were now able to turn on a feature that allows them not to receive claims until they are back in the office. Review collected by and hosted on G2.com.