--- title: Trainn Reviews meta\_title: 'Trainn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how Trainn works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 74 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Trainn Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Trainn but has limited features. Are you part of the Trainn team? [Upgrade your plan](https://my.g2.com/guider-labs-inc-trainn/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content - such as videos and guides - and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale. Our All-in-one customer education platform features: Content Authoring Hub: Create professional training content in minutes - from product demo videos to interactive walkthroughs, without any technical expertise Branded Knowledge Base: Reduce support tickets with a self-serve help center featuring intelligent search and role-based content personalization No-Code LMS: Scale customer training with a branded academy that delivers personalized learning paths, driving product adoption and retention In-app Tutorials: Embed help videos and guides directly inside your product so customers get instant answers without leaving their workflow Looking for a modern solution to your customer's training needs? Try https://trainn.co/ * * * Seller [Guider Labs](https://www.g2.com/sellers/guider-labs) Discussions [Trainn Community](https://www.g2.com/products/guider-labs-inc-trainn/discuss) Languages Supported Arabic, Bengali, Czech, Danish, German, English, French, Hebrew, Hindi, Hungarian, Italian, Japanese, Kannada, Korean, Malayalam, Marathi, Malay, Dutch, Polish, Portuguese, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Vivekanandhan Natarajan Show More ## Pricing Pricing provided by Trainn. ### Launch $2,400.00 3 Users Per Year ### Scale $10,000.00 5 Users Per Year [ View More Pricing Information ](https://www.g2.com/products/guider-labs-inc-trainn/pricing) ## Top-Rated Alternatives [ ![Scribe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scribe") Scribe 4.8/5(922) ](https://www.g2.com/products/scribe/reviews) [ ![Learn:Up](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Learn:Up") Learn:Up 4.4/5(622) ](https://www.g2.com/products/learn-up/reviews) [ ![Loom](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loom") Loom 4.7/5(2,413) ](https://www.g2.com/products/atlassian-loom/reviews) [ View All Alternatives ](https://www.g2.com/products/guider-labs-inc-trainn/competitors/alternatives) ## User Insights Average based on 74 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Trainn Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WellSaid Studio ](https://www.g2.com/products/wellsaid-studio/reviews) Show More ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 4/14/2022 "Trainn helps me create and share videos quickly" 5/5 What do you like best about Trainn? Speed. Trainn helps me create and share these videos very quickly. Its all seamless with minimal clicks and the UI is really good. I use it for my team communciation. Review collected by and hosted on G2.com. What do you dislike about Trainn? Nothing so far, badly need a slack integration. Its little difficult to send individual links. Review collected by and hosted on G2.com. Recommendations to others considering Trainn: Try the instant recording, it is much better than Loom. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? As a PM, I communicate a lot internally and externally. Trainn helps me reduce the repetitive communication around product how to demos by creating step by step videos. Additionally, I use it to communicate feedback with my design and research team too. Review collected by and hosted on G2.com. Show More 11/29/2022 Current UserValidated ReviewerSource: Organic ![Aravind K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aravind K.") AK Aravind K. Product manager Mid-Market (51-1000 emp.) 5/3/2022 "Best tool to create video content for user onboarding" 5/5 What do you like best about Trainn? The interface is very intuitive and easy to learn. I could create my first video under 5 minutes. - Videos are recorded right from the browser through an extension and blocks are automatically created based on interactions such as clicks and text entries. Creatives like flow charts and block diagrams can easily be inserted into the video. - Text description can be added to each block, which is seamlessly converted to speech. There's a wide range of voices to choose from. With little effort, intonation can be applied to the voice to sound more human-like. - Chapters can be created in the video, so users can jump straight to sections they need help with. - If we make any changes in the application like adding a new feature or enhancement, updating the help video with those changes is very easy. - The video player can be easily embedded into the product itself. Right now our entire in-app help section is powered by Trainn. - Analytics dashboard is pretty advanced. Details like overall engagement time, average time per user etc can be tracked. Review collected by and hosted on G2.com. What do you dislike about Trainn? - Video player doesn't have a feedback collection mechanism like the "like/dislike" buttons or prompt at the end of the video like "Was this video helpful to you?". - Analytics doesn't have a cohort analysis for viewers based on attributes like company -or- role in the organization etc. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? - Simplify user onboarding - Contextual in-app help section - Create content that can be shared by our support staff, in response to queries - Educating our sales and operations personnel, regarding our products and services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/25/2022 "Simple, intuitive tool to create help videos" 4.5/5 What do you like best about Trainn? Guru from Trainn gave us a detailed walkthrough that helped introduce us to the tool. The tool is easy to use and intuitive, helping us create videos for our clients with crisp and clean voiceovers. Review collected by and hosted on G2.com. What do you dislike about Trainn? The tempo of the voiceover doesn't always match the speed of the recording, making it a little challenging to create a perfect synergy in the videos Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? Short walkthrough videos - Helps us to create short videos that can be easily shared with the customers Trainn academy for users - The academy helps us sort the videos into different categories, which makes it easier for our customers to understand the workflows Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/23/2022 "Super smooth & intuitive!" 5/5 What do you like best about Trainn? Trainn helps me save a significant amount of time since I don't have to record audio separately anymore, nor get on calls with customers to explain each feature. Review collected by and hosted on G2.com. What do you dislike about Trainn? More integrations can be added to help automate tasks. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? Trainn enables me to create customer education videos with ease that can help drive product adoption with my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Madhusudhan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhusudhan V.") MV Madhusudhan V. Presales Mid-Market (51-1000 emp.) 4/27/2022 "Easy to create and publish product videos!" 5/5 What do you like best about Trainn? The algorithm that's able to identify where and what the user is clicking on the screen to focus on areas within the product. On the same note, this is also customizable, making it easy for us to choose the focus areas. Review collected by and hosted on G2.com. What do you dislike about Trainn? Currently, we aren't able to edit imported videos from external sources or crop videos within the tool itself. However, I'm sure this is a product roadmap item that the team can deliver. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? Our main hurdle was creating a content library from scratch without the required video editing skills or tools. Trainn provided an easy way to do this even for a layman. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Prabakaran B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prabakaran B.") PB Prabakaran B. Co-Founder Mid-Market (51-1000 emp.) 4/23/2022 "Trainn has made our customer learning video first" 5/5 What do you like best about Trainn? I am extremely happy with Trainn’s video creation process, It’s fast, simple and gives a high-quality video in no time. Some of the Highlights are 1. I was able to create my first video within 15 minutes. 2. I was able to edit my videos anytime like a simple presentation. 3. Human-like voiceover makes the videos very realistic. Review collected by and hosted on G2.com. What do you dislike about Trainn? Nothing I dislike as such. Expecting more in-app integrations for our customers to access the videos while being on our platform. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? 1) Creating product videos to quickly onboard and educate our New users. 2) Our support tickets have been reduced considerably and have seen improved product adoption. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Swathi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swathi R.") SR Swathi R. Customer Success Manager Small-Business (50 or fewer emp.) 4/19/2022 "Easiest tool to make product videos" 5/5 What do you like best about Trainn? Trainn is extremely user-friendly. All you have to do is record your screen while giving a walkthrough, and trainn will take care of the rest, creating video blocks. It's as simple as that!! Just add the text to each block and you're done!! Your product video is now complete. We were able to quickly create short training videos for our customers. Review collected by and hosted on G2.com. What do you dislike about Trainn? It could have a Bulk select option. Probably more natural voiceover options would also be good. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? - Short Training videos for customers - Training paths for customers - Insights on the videos Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sajed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajed A.") SA Sajed A. CS - Team Lead Small-Business (50 or fewer emp.) 4/24/2022 "A very useful tool to supercharge customer training" 5/5 What do you like best about Trainn? It is very easy and intuitive to use. The team has been very proactive since day 1 with customer feedback. It's very straightforward to keep the video libraries updated as well. Review collected by and hosted on G2.com. What do you dislike about Trainn? Not a lot to dislike per se. But I feel the tracking mechanism for the views analytics could be a little easier to implement. This would help the business teams to reduce tech dependency to set this up. Review collected by and hosted on G2.com. Recommendations to others considering Trainn: It's an absolute must-have! Helps you go the extra mile for your customers. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? We used Trainn to create our video academy for customer onboarding and training. We also used it to create a library for FAQs and how-tos. Our customers found it better to go through a video library as opposed to going through a support site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aadithya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aadithya S.") AS Aadithya S. Solutions Engineering Lead Small-Business (50 or fewer emp.) 4/14/2022 "Trainn has made user onboarding simple with videos." 5/5 What do you like best about Trainn? It takes less than 5 minutes to create and share a video. When I have to create multiple videos for a product workflow, Trainn helps me share one bundle link instead of 5-6 links individual links. Review collected by and hosted on G2.com. What do you dislike about Trainn? Nothing so far, the product is intuitive and easy to adopt. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? We use Trainn to onboard new customers and employees. With new customer onboarding, we all know every usecase is unique. Trainn helps us curate bundle and host specific training videos as an academy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vipul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul K.") VK Vipul K. Customer Success Small-Business (50 or fewer emp.) 6/20/2022 "One stop show for your video creation needs" 4.5/5 What do you like best about Trainn? Trainn makes product video creation super easy our support queries have reduced drastically after using Trainn. Review collected by and hosted on G2.com. What do you dislike about Trainn? Nothing as if now. Trainn team is helpful in getting everyone onboarded the product is still maturing in terms of its usecases. Review collected by and hosted on G2.com. Recommendations to others considering Trainn: The reporting and analytics needs improvement. Review collected by and hosted on G2.com. What problems is Trainn solving and how is that benefiting you? We leverage Trainn for our product videos we did try a few solutions like Loom before but the outcomes weren't that great with help of Trainn we could create professional videos that we and our customers love. Our customer support requests have reduced drastically post using Trainn. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Trainn. ### Launch $2,400.00 3 Users Per Year ### Scale $10,000.00 5 Users Per Year ### Enterprise $39,900.00 25 Users Per Year [ View More Pricing Information ](https://www.g2.com/products/guider-labs-inc-trainn/pricing) Trainn Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3b73013e243ea3ed9f50342fe35512bf/scribe%282%29.png "Product Avatar Image") Scribe 4.8/5(922) [ Compare Now ](https://www.g2.com/compare/scribe-vs-guider-labs-inc-trainn) ##### ##### Trainn Features Platform Basics Third-Party Integration Multiple Content Types Mobility Training & Learning Self-paced Content Creation Content Storage and Management Data & Analytics Visualization Learner tracker Analytics [ View More Features ](https://www.g2.com/products/guider-labs-inc-trainn/features) ##### Categories on G2 [Video Communications](https://www.g2.com/categories/video-communications)[Customer Education](https://www.g2.com/categories/customer-education)[Work Instructions](https://www.g2.com/categories/work-instructions) ##### Explore More [What live chat tools do you actually use](https://www.g2.com/discussions/what-live-chat-tools-do-you-actually-rely-on)[What's the best cloud service for internal projects](https://www.g2.com/discussions/what-s-the-best-cloud-service-for-internal-projects)[What is the best remote support software for customer service teams?](https://www.g2.com/discussions/what-is-the-best-remote-support-software-for-customer-service-teams) [What contractor payment tools cut down payment processing time for teams where each payment used to take 30 minutes and require double checking?](https://www.g2.com/discussions/what-contractor-payment-tools-cut-down-payment-processing-time-for-teams-where-each-payment-used-to-take-30-minutes-and-require-double-checking)[What shopping cart software is cheap but reliable and works well with WordPress and Stripe for a small store that does not want to over-engineer its stack?](https://www.g2.com/discussions/what-shopping-cart-software-is-cheap-but-reliable-and-works-well-with-wordpress-and-stripe-for-a-small-store-that-does-not-want-to-over-engineer-its-stack)[Pros and Cons Details](https://www.g2.com/products/guider-labs-inc-trainn/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)