# Trainn Reviews **Vendor:** Guider Labs **Category:** [Customer Education Software](https://www.g2.com/categories/customer-education) **Average Rating:** 4.6/5.0 **Total Reviews:** 67 ## About Trainn Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content - such as videos and guides - and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale. Our All-in-one customer education platform features: Content Authoring Hub: Create professional training content in minutes - from product demo videos to interactive walkthroughs, without any technical expertise Branded Knowledge Base: Reduce support tickets with a self-serve help center featuring intelligent search and role-based content personalization No-Code LMS: Scale customer training with a branded academy that delivers personalized learning paths, driving product adoption and retention In-app Tutorials: Embed help videos and guides directly inside your product so customers get instant answers without leaving their workflow Looking for a modern solution to your customer's training needs? Try https://trainn.co/ ## Trainn Pros & Cons **What users like:** - Users find Trainn to be **incredibly easy to use** , enabling quick and versatile video creation for walkthroughs. (24 reviews) - Users appreciate the **easy and quick video creation** process of Trainn, enhancing user education and support effectiveness. (18 reviews) - Users love the **easy creation** process with Trainn, making video production efficient and effective for user education. (15 reviews) - Users value the **effortless team collaboration** with Trainn, enhancing productivity and onboarding efficiency across different regions. (11 reviews) - Users commend Trainn for its **user-friendly content creation** , making video production engaging and efficient for "how-to" guides. (10 reviews) - Users value the **ease of creating training videos** with Trainn, enhancing their hybrid training experiences effectively. (10 reviews) - Video Recording (9 reviews) - Easy Editing (8 reviews) - Customer Support (7 reviews) - Features (7 reviews) **What users dislike:** - Users note **AI limitations** with Trainn, including a lack of mobile app and script generation on uploaded videos. (6 reviews) - Users experience **recording issues** with delays and mismatched tempo, affecting overall video synergy and usability. (5 reviews) - Users find the **voice quality robotic** at times, impacting the overall experience despite the tool's other strengths. (5 reviews) - Users experience **bug issues** with Trainn, leading to delays and repetitive tasks that hinder their editing process. (4 reviews) - Users find the **limited features** of Trainn restrict content creation, requiring manual processes for video handling and scripting. (4 reviews) - Limited Options (4 reviews) - Missing Features (4 reviews) - Users feel the **feature deficiency** of Trainn limits functionality, lacking bulk selection and advanced audio editing options. (3 reviews) - Inaccuracy (3 reviews) - Limitations (3 reviews) ## Trainn Reviews ### 1. Trainn shows users more than just where to click. **Rating:** 4.0/5.0 stars **Reviewed by:** Alex S. | Senior Manager, Scientific Liaisons, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Trainn?** Trainn fits my current needs to not just show users how to use our tools, but to share with them their value. **What do you dislike about Trainn?** The software has been a big buggy in some places. There also are some things that I have to do repeatedly, such as uploading the same background image for every new tutorial, since there's no option to save. **What problems is Trainn solving and how is that benefiting you?** Trainn is providing me with another channel to reach users and penetrate more deeply our potential user base. ### 2. Easy platform for L&D **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth M. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Trainn?** Ease of use, simple process of sharing a screen and recording. Like the annotations and adding music. **What do you dislike about Trainn?** Increased reporting ability, fields are there but cant be exported. **What problems is Trainn solving and how is that benefiting you?** Original issue was training our customers outside of normal operating timezones. This has been expanded for the whole customer database now. No longer require staff to adjust hours to suit overseas timezones. Reduced support questions. ### 3. Trainn: Streamlining Our L&D Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne B. | Product Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Trainn?** Trainn offers a very intuitive interface for both administrators and learners. The dashboard is clean, and navigating through courses and modules is straightforward. The support team at Trainn has been exceptional. Responses are quick, and they are genuinely helpful in resolving issues or guiding us through features. They go the extra mile to ensure we're getting the most out of the platform. **What do you dislike about Trainn?** While there are some gamification elements, I'd love to see more advanced options and deeper integration to boost learner engagement further. **What problems is Trainn solving and how is that benefiting you?** Trainn provides a comprehensive, centralized platform that significantly enhances our learning initiatives. With Trainn, we are able to easily: Standardize Training: We ensure all employees receive consistent, up-to-date training content across the organization. Track Progress: We accurately monitor course completion, quiz scores, and overall learning progress for individuals and teams with ease. Generate Reports: We can quickly pull insightful reports on customer enablement, engagement, and training effectiveness, which helps us demonstrate the value of our programs and continuously improve. Improve Accessibility: Employees can conveniently access training materials anytime, anywhere, fostering a proactive culture of continuous learning. This has significantly streamlined our L&D operations, optimized administrative efforts, and enhanced the overall effectiveness of our training programs. ### 4. Easy to build documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Trainn?** Trainn has been very easy to use to build a wide range of documentation for our software. It's one of the easier tools I have used to create documentation and product demos, and it reduces a lot of the video editing process by being able to edit on the go. You don't need to re-record to add in additional parts you may have missed, and if you need to change the narration, you can quickly edit the script and save and it's changed. Overall, it has reduced my documentation video production from roughly 9 hours to 2 hours per video for a rather difficult software. **What do you dislike about Trainn?** They don't have a mobile application yet to capture videos on mobile and put them into their system, so you have to record on your mobile, then upload the video and cut it up yourself. However, the cutting tool is actually really easy to use, and within a couple of videos, it wasn't a big deal at all. It doesn't generate an AI script like it would on desktop, so you do have to write your own script for uploaded videos, but for my use case, I was doing that already. **What problems is Trainn solving and how is that benefiting you?** We needed to upgrade our old documentation / knowledge base with an easier to upload system so more people could create documentation and product demos as our software evolved. We wanted a more modern documentation site so we could send our customers video tutorials and walkthroughs of features to reduce the amount of calls we get around small problems that could be solved with a video. ### 5. Best screen-recording tool for end-user training of computer applications **Rating:** 4.5/5.0 stars **Reviewed by:** Rob B. | Technical Training Strategy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Trainn?** Best screen-recording and streaming platform for computer application end-user training and support. Very shallow learning curve. No need for a radio-voice, good microphone or ambiance to record. Just a good script and solid screen-recording skills while reading the script. After recording, Trainn will replace your voice with a high-fidelity AI voice of choice. You can even record in your native language, then let Trainn translate the video into a target language (or publish video in multiple languages). Improve the script in post, add annotations. Then share with your audience using Trainn's streaming platform. No need to generate an mp4 and uploading it elsewhere. When edits are needed, simply edit the video, fix and republish. Even when the video is embedded in an eLearning module, the fix will be instant. Nice extras: Trainn generates a step-by-step guide underneath the video. Or create an interactive guide from the video to share. Add chapters so users can jump to a topic in the video, add closed-captions in multiple languages with a few clicks. All out-of-the box. Saves 50% to 80% of creation and maintenance time. Very quick response from support team. Easy embedding in other platforms, including eLearning software. Used by more and more departments in our organization with different use-cases. **What do you dislike about Trainn?** Improvements can be made on management of large numbers of videos, a solid dictionary to aid the AI engine, support of large localization projects, a global replace function. **What problems is Trainn solving and how is that benefiting you?** Improve quality, time to market, maintenance; manage available SME time, demand for localization ### 6. Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph B. | Director of training and partners enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Trainn?** We love the flexiblilty of the solution , related to content creation, easy way to upload content, to edit it. We also like the reporting aspects. Customer support is also a great experience, with fast reply and answering the best possible manner **What do you dislike about Trainn?** Nothing at this time, but we will see with more experience **What problems is Trainn solving and how is that benefiting you?** offering a great LMS solution ### 7. Overall a great product, would love a few more kinks to be worked out. **Rating:** 4.0/5.0 stars **Reviewed by:** Layla M. | Sr. Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Trainn?** Trainn team is really responsive to our needs. Overall, most features are built well and do exactly what I need. Easy to pick up regardless of how long it has been between uses. **What do you dislike about Trainn?** I have a few issues with the voice to AI voice tool - it does not split as well as the auto-generated one and it always leaves a tiny clip of my voice in each split which is difficult if not impossible to remove. I also think the zoom/spotlight features are a bit touchy so generally cannot use. I would also really like to be able to bulk download videos or bulk copy codes so that I can distribute as I need to. **What problems is Trainn solving and how is that benefiting you?** We want to make more scaleable our delivery of training to new users to reduce time spent on projects. ### 8. Handy tool, responsive support, and reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Angela K. | Manager, Learning and Organizational Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Trainn?** My favorite part of the platform isn't the platform - its the people who run it. They are responsive to feature requests and help you adapt the tool to your use case whenever possible. I bought the tool for creating and securely sharing guides internally to help the company transition to a new software platform and it's been perfect for building and sharing my knowledgebase(s). I believe I've only used half of Trainn's functionality and have found incredible value in what I've done so far. Not once has my support team asked me to change my needs to align with their tool, they changed the tool to align with my needs. My use case is not client education, but the platform is flexible enough that I can use it as an internal, employee knowledgebase and share our SOPs securely. I have only used it for guides, but Iook forward to exploring the video tools as well. **What do you dislike about Trainn?** The team at Trainn responded quickly to challenges I'd experienced or frustrations I had with the platform and, when needed, updated Trainn's functionality, updated it or tweaked my settings. I can't think of anything that stands out as a "dislike." Trainn does exactly what I need it to do and they cleared my roadblocks. **What problems is Trainn solving and how is that benefiting you?** My problem was that our processes were not standardized. There was no single source of information, lots of duplication of effort, and everyone did things their own way. With Trainn, we've got a single, up-to-date source of truth that will keep our processes consistent. ### 9. Trainn - Problem Solver **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek T. | Training Head, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Trainn?** All the features are great with easy-to-use, specially video editing in Trainn is a great feature to enhance productivity. **What do you dislike about Trainn?** Nothing. Everything is good. Keep growing. **What problems is Trainn solving and how is that benefiting you?** Now, we can create a video in very less time with multiple freatures. ### 10. Great tool with some room for improvement in certain areas. **Rating:** 4.0/5.0 stars **Reviewed by:** Guilherme F. | Product Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Trainn?** The support we get from the team is great! They are always on top of whatever we need and provide timely feedback to our questions and enquiries. **What do you dislike about Trainn?** I feel like there are some essential features missing in the video creation process to better help us create content. **What problems is Trainn solving and how is that benefiting you?** We were training partners with live training sessions, taking a lot of time from the team, so now we are moving the partner onboarding process into Trainn's LMS solution, providing video content for partners to learn how to use our product. ### 11. Great for starters **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny Rose T. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Trainn?** For anyone who's only starting to build their internal or external courses, Trainn is a grrat starting point. It's very easy to use and navigate. Making videos is also really because you don't have to record the entire thing all at once. You can do them clip by clip which makes it a lot easier compared with other platforms. **What do you dislike about Trainn?** I think they can add more options for quizzes. Currently, they only have multiple choice and checkboxes which are great but additional options would be perfect. **What problems is Trainn solving and how is that benefiting you?** We mainly use Trainn for our internal onboarding courses and this has been working great for us. ### 12. Good value for an all-around solution **Rating:** 4.0/5.0 stars **Reviewed by:** Shelby B. | VP of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Trainn?** I appreciate having a single tool that integrates content creation, management, and hosting capabilities. The platform is clean and intuitive, making content creation and editing a seamless experience. My team values the Trainn Support team's prompt and helpful assistance during our onboarding process. **What do you dislike about Trainn?** Trainn has a handful of product limitations which we have needed to work around. -Structural limitations: Course hierarchy restricted to single level -User/learner management limitations: Limited dynamic filtering capabilities -Default settings: Certain default configurations are not ideal or applicable I.e. clip splitting -Inconsistencies: Occasional bugs or network errors that occur during usage **What problems is Trainn solving and how is that benefiting you?** Trainn assists with onboarding and training our new clients by providing their operators comprehensive guides on how to use our service. It enhances the efficiency of our Customer Support function by saving our CSMs time and accelerating our client onboarding process. ### 13. Great tool and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Desislava M. | Customer Success Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Trainn?** Trainn is a simplistic yet powerful tool that focuses on the most necessary features for creating engaging videos. It’s user-friendly and includes everything you need to highlight specific parts effectively. We use it for creating "how-to" videos for our users. From the start, I’ve been impressed with the Trainn team - their communication is excellent, and they’re always quick, helpful, and ready to assist. **What do you dislike about Trainn?** The voiceover can sometimes sound a bit strange and robotic on certain words, but I understand this is a common limitation with tools like this. Additionally, I wish there were more flexibility in spotlighting different elements within the same scene and the ability to zoom in and out multiple times in one scene. That said, these are minor issues, and overall, the tool is excellent for its purpose. **What problems is Trainn solving and how is that benefiting you?** Trainn helps us create professional "how-to" videos quickly and easily, making it simpler to educate our users. ### 14. Super helpful for Customer Enablement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Trainn?** The number of use cases that Trainn supports makes it the only tool that product and customer success teams need for customer education. It can create walkthrough videos, voice-over videos, guides, and manuals. You can even upload videos from local and easily rearrange them. They have easy access to customer support and clarify questions over Slack. **What do you dislike about Trainn?** The editor has some niggles. Sometimes, the editor creates delays between the blocks of videos and needs some ironing out, which could benefit from smart refinement. **What problems is Trainn solving and how is that benefiting you?** Trainn is the only video tool we use for customer onboarding, prospecting, product adoption and help. Managing a product that has a deep learning curve, Trainn helps our customers adopt to our platform better. ### 15. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Vimal K. | Senior CSE, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Trainn?** Nice features, no lagging, quick support **What do you dislike about Trainn?** As of now, there is nothing to dislike in terms of functioning. **What problems is Trainn solving and how is that benefiting you?** It is helping us in building outr academy. ### 16. Efficient and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel W. | Associate Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Trainn?** It makes the creation of training videos a lot faster and easier. In particular, the auto creation of the supporting text is a huge time saver. **What do you dislike about Trainn?** Can be a little fiddly in some situations. **What problems is Trainn solving and how is that benefiting you?** We need to supply easy to understand for a comprehensive product with some deep features. ### 17. Ease of Usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Trainn?** It's easy to work on to create specific feature videos **What do you dislike about Trainn?** I haven't found and yet and hence cannot say **What problems is Trainn solving and how is that benefiting you?** Customer Communication - in terms of how can they best utilize my platform ### 18. Super-easy to use and great UI experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Trainn?** A very self-explanatory product, can gauge the features in just a few mins. **What do you dislike about Trainn?** Took a little time to setup courses while building it, but got a hang of it because of the responsive team. **What problems is Trainn solving and how is that benefiting you?** Helping the customers understand our product in a more elaborated way - we can directly teach users our features and have a smooth learning & training process. ### 19. Great for Customer Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Trainn?** I've been using Trainn for creating customer onboarding guides and videos, and I must say, it's a great tool. The team behind Trainn is always one step ahead, swiftly adding features I didn't even realize I needed. Because of its effectiveness and great support, I highly recommend Trainn to anyone looking for an efficient onboarding solution. **What do you dislike about Trainn?** While I've encountered a few bugs, the response time for fixes has been incredibly fast. **What problems is Trainn solving and how is that benefiting you?** Educational resources available for anyone at any time ### 20. Transitioning Between Learning Management Systems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Trainn?** We have been transitioning over to Trainn for the last month or so. The ease of use for content creation and AI voice availability allows for creation anywhere in any environment. The videos are easy to assign to your learners and are easy to access. The support team has made this transition extremely smooth and gone above and beyond to get us set up and rolling. **What do you dislike about Trainn?** The only downside we have encountered so far is the lack of version history. **What problems is Trainn solving and how is that benefiting you?** We needed a video repository that was easy to create in and organize videos so that we could create training courses for various departments within our company. It does these tasks very well. ### 21. Customer Onboarding made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeep K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2023 **What do you like best about Trainn?** I love the interface of the dashboard so far. We have been using multiple platforms for customer Onboarding, partner training, and for help guides. But, Trainn includes all these features under the same platform. We can able to set up customer Onboarding, Partner Training, and Video Help center, which are great! Recently, they have launched Zing where we can able to edit and share tutorial videos easily. **What do you dislike about Trainn?** At the moment, I don't see any downsides of the platform, maybe the customer support can be improved. **What problems is Trainn solving and how is that benefiting you?** We use Trainn for customer onboarding, training videos, and helping our Partners with guides to get started with our services. ### 22. Great tool for DIY product walkthrough videos **Rating:** 4.5/5.0 stars **Reviewed by:** Navaneeth S. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Trainn?** Text-to-speech conversion. Without this feature, marketers-designers have to rely on voiceover artists from fiverr et al to achieve background quality narration for videos. This step alone increases the turnaround time for videos by 4-5 days at the very least. Worse yet, each modification/correction to the script can introduce a further delay of 2-3 days. With Trainn I can do any number of rewrites to the voiceover script, choose the voiceover gender, style, accent and instantly render the voiceover for my videos. **What do you dislike about Trainn?** The editor can be buggy at times: Highlighted UI elements go askew, the video pauses/speeds up, voiceover configurations get reset, etc. Correcting the resultant errors and (at times) re-recording the video causes delays. **What problems is Trainn solving and how is that benefiting you?** -Trainn helps me to quickly record and produce product walkthrough videos -The Chrome extension makes it easy to record product screens and interactions -For feature launches, I can use Trainn to create videos with minimal design and production effort -Making edits and corrections requires lesser effort relatively compared to producing a fully animated video -Trainn automatically generates voiceover for video narration. This takes away a huge load from the production effort -Hosting/embedding the video is convenient as well. This is very convenient for marketing use cases like embedding on a help article, product page, or in a mailer campaign ### 23. The perfect tool that we were looking out for! **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil G. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Trainn?** Its ability to make a video tutorial is unmatched by what we have seen in the market. For the first time, our product team is not perturbed by the thought of making a product video. It brings in a layer of professionalism that we require and enables us to seamlessly merge the video with the subtitles to make it feel rehearsed and effortless. **What do you dislike about Trainn?** The video quality aspects could be more seamless and their dashboard can be improved to make it easier to visualize how the tool will lookg from the customer's perspective. **What problems is Trainn solving and how is that benefiting you?** Trainn is helping us at LimeChat create product explainer videos to share with the end customer to make their onboarding easy and guide them to use our product at the fullest. ### 24. Trainn is perhaps one of the the easiest tools out there to create exceptional product tutorials **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanshu A. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Trainn?** Definitely, the ease of use makes it a great tool for anyone working in marketing or customer-facing roles. The entire automatically gets converted to slides based on the actions you perform. Editing features are concise yet extremely helpful. Another great thing is the auto-generated text-to-speech available in different languages, tones, and voices. Sometimes all it takes is 10 minutes for me to complete a video! **What do you dislike about Trainn?** There's nothing much to dislike really. Very rarely, the video doesn't render on preview and we have to do the whole thing again which is a hassle but given how easy it is to edit, it doesn't feel like much work. **What problems is Trainn solving and how is that benefiting you?** We wanted to make videos with easy text-to-voice conversion. Trainn's voiceovers sound extremely natural and it's really as simple as typing out the script slide-by-slide. And given the volume of videos we create, Trainn's ease of use makes it possible for us to publish user-ready videos in minutes. ### 25. Trainn is a great productivity tool. **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Trainn?** Trainn has been an excellent tool for my team and me to create training videos and walkthroughs of the essential processes within our company. There are some competitors out there, but they don't necessarily compare. I enjoy the ability that Trainn has a free plan and appreciate the great support and communication I have received when encountering an issue. While the free plan is limited, it is packed with features that make it a great tool. **What do you dislike about Trainn?** At this time, there is no real downside to Trainn. There is a tiny learning curve to make videos, but once you learn it is a piece of cake! **What problems is Trainn solving and how is that benefiting you?** Employee training, onboarding, and continued education has made this a game changer. ### 26. Trainn is a one of the best tool to create walkthrough video. Sharing and publishing is super easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Abhinav K. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Trainn?** Trainn video helped us in creating walkthrough videos in minutes. It is quick and very easy to adapt. Video can be split into multiple chapters which benefits end-user to find the right content in a shorter time. As we, Increff is expanding in multiple geographies, it is easy to make videos in multi-languages along with voiceover. Apart from the features, Trainn team support is incredible. **What do you dislike about Trainn?** Some of the features are at a basic level, but Trainn team is taking our feedback and incorporating it into their tool. Analytics is one of the major areas where the Trainn team can work on. **What problems is Trainn solving and how is that benefiting you?** Our primary use case was to create Walk-through / Training videos of Merchandising Solutions and WMS tool for our clients. It is very simple to make videos on the Trainn application. As we are into Saas products, we keep evolving our UI/UX. It is very handy to make changes in the videos. Moreover, Trainn also helps in sharing release notes with our clients. ### 27. Helped a Client With Tutorial Creation & Guide **Rating:** 4.5/5.0 stars **Reviewed by:** Preeti S. | Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Trainn?** We worked with a software development company and they were using the tool to create onboarding and operational videos for their SaaS. It was a great experience in using this. **What do you dislike about Trainn?** Being the mentor there, I personally had to learn all the nitty-gritty of this tool and there is a bit of a learning curve which can be improved if they focus on their dashboard and user interface. **What problems is Trainn solving and how is that benefiting you?** It is an effective solution to create walkthrough videos for tools and also the onboarding phase for product users. Being a robus tool makes it quite a good fit for other functionalities too. ### 28. Trainn offers a user friendly experience that is presentable and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole E. | Software Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Trainn?** It is easy to create training videos for my customers and to present them as courses / academies for a Hybrid training experience. I have my customers learn from Trainn before we meet, and then we practice using my company's software together through Zoom. **What do you dislike about Trainn?** The voices are too robotic for my preferences, but I am happy that I can record my own voice/video while I share my screen to add a personal touch for my customers. **What problems is Trainn solving and how is that benefiting you?** By utilizing Trainn, I am able to free up time during the day to support customers, instead of training them. They videos are a great resource, and I love that I can upload all of my training materials (PDFs, links, etc). It is easy to update courses/academys if I need to. ### 29. No Fuss Platform So You Can Focus On The Quality Of Your Training **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag P. | Senior Marketing Manager - Special Projects, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Trainn?** Their support team is highly proactive, and has helped us in getting started with the vision of building the WebEngage Academy. It is perfect for marketing teams that do not currently have a customer education team onboard. **What do you dislike about Trainn?** The platform has some rough edges, which are proactively being solved by the Trainn team. No complaints there. While the best training programs in the world club high-quality content with creativity, the flexibility for the latter is somewhere missing. **What problems is Trainn solving and how is that benefiting you?** Trainn is helping us solve for the biggest painpoint for any SaaS company - customer education. While most brands resort to pre-recorded videos and in-person training, it is not scalable. Trainn has helped us create an Academy where we can not only train but also certify and create a pool of talent that is readily available for hire! ### 30. Super simple to keep onboarding videos updated **Rating:** 3.5/5.0 stars **Reviewed by:** Sathya N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Trainn?** Engaging video tutorials, personalized training, and multi-language support. Trainn simplifies customer education and onbaording. **What do you dislike about Trainn?** Limited customization options for the user interface and the need for more integrations with external tools. **What problems is Trainn solving and how is that benefiting you?** Trainn solves the challenges of scaling customer education, reducing time-to-value, and improving product adoption. It benefits us by streamlining onboarding, delivering personalized training, and increasing customer satisfaction. ### 31. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Keren D. | Implementation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Trainn?** It is helpful for the user to demonstrate the platform more clearly rather than making the process flow in a document, the Robotic voice explanation will be beneficial for the learner to understand the flow. The learner could be created, certificate could be issued at the end of assignments. **What do you dislike about Trainn?** Nothing, this product is excellent. Obisouvously editing process will take time, but the output will satisfy. Excellent product, user friendly. Found no bugs...... **What problems is Trainn solving and how is that benefiting you?** Video Documentation of the process is highly required, making demo documentation is crucial, and we could do all these things in the trainn platform. Even a certificate could be issued at the end of the assessment. ### 32. Simple, easy to use tool for all your Help/Product Videos **Rating:** 5.0/5.0 stars **Reviewed by:** Subbu Venkatraman R. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Trainn?** Unilimted number of creators. We have onboarded our Entire Product, Pre sales ,Customer Support and implementaion team in the tool. Simple, intutive interface. Powerful edit options. Product is adding lot of new features to meet our growing needs. A wonderful support team who always help you quickly. **What do you dislike about Trainn?** For Marketing, We may have to rely on some other platform for running live webinar. Hope to see those Marketing focused features in a couple years in this tool. **What problems is Trainn solving and how is that benefiting you?** Product training for Customers. As an Enterprise targeted product with a significant learning curve, We have to continously train the new users and exisitng users for the smoother adoption. Trainn videos acts as a first level help guide for users. Users can learn by themselves at any point of time which offers a smoother experience to them. Video is million times better than product guide texts. Also the option to change the Voice over accent and the subtitle feature help us to cater our Global customers in a better way. We have now started creating videos for internal training and knowledge management as well ### 33. Great video recording application for building academy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Trainn?** The interface is very easy to understand and also has the option to use the plugin to record videos instead of only accessing through the website. **What do you dislike about Trainn?** There's nothing as of now, if there's anything at all, will reach out then. **What problems is Trainn solving and how is that benefiting you?** Helps product users to understand the features easily. Solves problems where if the user does not have time for a call. ### 34. Excellent tool for user self training/ onboarding videos **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Trainn?** Easy to edit/ add slides. I didn't have to redo the whole video if something went wrong. Managing the collections and setting things up was easy as well. **What do you dislike about Trainn?** Sometimes rendering the final video takes time. Metrics could have been better. **What problems is Trainn solving and how is that benefiting you?** Helping us do a self-onboarding for users - We have language bariers for users from other regions and these videos help us navigate them. ### 35. Wonderful features and time saving!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Karthikeyan M. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Trainn?** We have been using Trainn for almost two years; it's beneficial in creating videos to educate users about the features. Academy is excellent for educating employees about the product. **What do you dislike about Trainn?** Nothing as such. Overall it's a great experience to use the product. **What problems is Trainn solving and how is that benefiting you?** Educating users Training new employees ### 36. Solid Functionality Matched by Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Henry C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2022 **What do you like best about Trainn?** We needed a tool to easily create training and support videos in multiple languages despite our English-only support staff. Trainn's unique functionality for screen capture + video + closed captions + natural sounding text to speech was the perfect combination for our needs. Other vendors in the space did a solid job with 2 of 3 requirements, but not all four. Additionally, I can't say enough about their excellent support. **What do you dislike about Trainn?** We would like a few more options for the presentation design of the collections. They have made great strides to make it easier for us to create a platform walkthrough in English and then translate, but it might be easier with a more formalized "translate template" feature set. **What problems is Trainn solving and how is that benefiting you?** We can now provide comprehensive onboarding, training, and support in multiple languages. We would not have been able to grow this quickly without the Trainn platform. ### 37. Seamless Experience in creating Videos **Rating:** 4.0/5.0 stars **Reviewed by:** Sathya N. | Customer Success Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Trainn?** The option to pick any snippet and add makes the platform easy. **What do you dislike about Trainn?** Sometimes the mapping of Voice with the context does not match until we add some unnecessary words to make the context larger. **What problems is Trainn solving and how is that benefiting you?** To help Customers learn our platform via video tutorials ### 38. Best tool for educating customers on how to use your software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Trainn?** Easy to start! Love the automatic snippings when we record a solution walkthrough. The voiceovers available in multi-languages also help us to bridge the gap with global customers. **What do you dislike about Trainn?** Please make the existing features on Trainn available for App walkthroughs! **What problems is Trainn solving and how is that benefiting you?** As our customers grow in volume, we need a digital method that can allow customers to self-service their own learning of our product. Customers have found it more engaging through Trainn than to read from a guide deck. ### 39. Best help video creator app! **Rating:** 5.0/5.0 stars **Reviewed by:** Vipul G. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Trainn?** very easy to use AI and super fast to add the audio for the recording. **What do you dislike about Trainn?** Faced difficulty to record video for MS Excel applications as it focusses more on web apps **What problems is Trainn solving and how is that benefiting you?** Creating Support videos ### 40. Best L&D Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mahesh R. | Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Trainn?** Self learning tool and continuousknowledge upgradation tool **What do you dislike about Trainn?** Needs improvement in reports generation as its time consuming and sometimes confusing. **What problems is Trainn solving and how is that benefiting you?** Easy to train customers through simplied documents and videos reducing efforts to onboard & manual support. ### 41. Easiest tool to create onboarding and product videos. **Rating:** 5.0/5.0 stars **Reviewed by:** Sundar V. | Head of Product & Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Trainn?** Auto-Generated audio is the best feature! Not robotic and as natural as it can get. Ability to exit an existing snippet and update a small block without needing to retake the video is a huge time saver. The ability to use a snapshot/slides to update or insert snippets in between is super cool. The team is super helpful when assistance is needed. Hands down simpler than Loom and other video editing tools. **What do you dislike about Trainn?** Advanced features like academy need a bit of hand-holding to start using. Hope it gets more intuitive as the product matures. Screen recording on desktop vs Trainn extension has a different feature set and takes time to get used. **What problems is Trainn solving and how is that benefiting you?** The creation of training videos for our users and admins was time taking and tough to update as our features were rapidly evolving. Trainn helped in organizing the entire workflow and made it super simple to keep these videos updated. ### 42. Brings speed and structure to the chaos **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek B. | Product , Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Trainn?** Powerful tool while still being very intuitive and user-friendly with a low learning curve. **What do you dislike about Trainn?** Platform speed has some scope of being faster **What problems is Trainn solving and how is that benefiting you?** Product education, bugs reporting, customer onboarding ### 43. Amazing product, has 10X more features than Loom, Camtasia and Vidyard **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Trainn?** The fact that we can create product videos within a few minutes, and can change voiceover many times without having to redo the videos is helpful. **What do you dislike about Trainn?** Nothing really. Every thing work very well. **What problems is Trainn solving and how is that benefiting you?** Creating product videos for customers, and for customer education. Our customers have found it very useful and have started using features which they are not using that much previously. We have made significant inroads into marketing by using simple videos made on trainn. ### 44. Trainn helps me create and share videos quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Trainn?** Speed. Trainn helps me create and share these videos very quickly. Its all seamless with minimal clicks and the UI is really good. I use it for my team communciation. **What do you dislike about Trainn?** Nothing so far, badly need a slack integration. Its little difficult to send individual links. **Recommendations to others considering Trainn:** Try the instant recording, it is much better than Loom. **What problems is Trainn solving and how is that benefiting you?** As a PM, I communicate a lot internally and externally. Trainn helps me reduce the repetitive communication around product how to demos by creating step by step videos. Additionally, I use it to communicate feedback with my design and research team too. ### 45. Best tool to create video content for user onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Aravind K. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Trainn?** The interface is very intuitive and easy to learn. I could create my first video under 5 minutes. - Videos are recorded right from the browser through an extension and blocks are automatically created based on interactions such as clicks and text entries. Creatives like flow charts and block diagrams can easily be inserted into the video. - Text description can be added to each block, which is seamlessly converted to speech. There's a wide range of voices to choose from. With little effort, intonation can be applied to the voice to sound more human-like. - Chapters can be created in the video, so users can jump straight to sections they need help with. - If we make any changes in the application like adding a new feature or enhancement, updating the help video with those changes is very easy. - The video player can be easily embedded into the product itself. Right now our entire in-app help section is powered by Trainn. - Analytics dashboard is pretty advanced. Details like overall engagement time, average time per user etc can be tracked. **What do you dislike about Trainn?** - Video player doesn't have a feedback collection mechanism like the "like/dislike" buttons or prompt at the end of the video like "Was this video helpful to you?". - Analytics doesn't have a cohort analysis for viewers based on attributes like company -or- role in the organization etc. **What problems is Trainn solving and how is that benefiting you?** - Simplify user onboarding - Contextual in-app help section - Create content that can be shared by our support staff, in response to queries - Educating our sales and operations personnel, regarding our products and services. ### 46. Simple, intuitive tool to create help videos **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Trainn?** Guru from Trainn gave us a detailed walkthrough that helped introduce us to the tool. The tool is easy to use and intuitive, helping us create videos for our clients with crisp and clean voiceovers. **What do you dislike about Trainn?** The tempo of the voiceover doesn't always match the speed of the recording, making it a little challenging to create a perfect synergy in the videos **What problems is Trainn solving and how is that benefiting you?** Short walkthrough videos - Helps us to create short videos that can be easily shared with the customers Trainn academy for users - The academy helps us sort the videos into different categories, which makes it easier for our customers to understand the workflows ### 47. Super smooth & intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Trainn?** Trainn helps me save a significant amount of time since I don't have to record audio separately anymore, nor get on calls with customers to explain each feature. **What do you dislike about Trainn?** More integrations can be added to help automate tasks. **What problems is Trainn solving and how is that benefiting you?** Trainn enables me to create customer education videos with ease that can help drive product adoption with my customers. ### 48. Easy to create and publish product videos! **Rating:** 5.0/5.0 stars **Reviewed by:** Madhusudhan V. | Presales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Trainn?** The algorithm that's able to identify where and what the user is clicking on the screen to focus on areas within the product. On the same note, this is also customizable, making it easy for us to choose the focus areas. **What do you dislike about Trainn?** Currently, we aren't able to edit imported videos from external sources or crop videos within the tool itself. However, I'm sure this is a product roadmap item that the team can deliver. **What problems is Trainn solving and how is that benefiting you?** Our main hurdle was creating a content library from scratch without the required video editing skills or tools. Trainn provided an easy way to do this even for a layman. ### 49. Trainn has made our customer learning video first **Rating:** 5.0/5.0 stars **Reviewed by:** Prabakaran B. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2022 **What do you like best about Trainn?** I am extremely happy with Trainn’s video creation process, It’s fast, simple and gives a high-quality video in no time. Some of the Highlights are 1. I was able to create my first video within 15 minutes. 2. I was able to edit my videos anytime like a simple presentation. 3. Human-like voiceover makes the videos very realistic. **What do you dislike about Trainn?** Nothing I dislike as such. Expecting more in-app integrations for our customers to access the videos while being on our platform. **What problems is Trainn solving and how is that benefiting you?** 1) Creating product videos to quickly onboard and educate our New users. 2) Our support tickets have been reduced considerably and have seen improved product adoption. ### 50. Easiest tool to make product videos **Rating:** 5.0/5.0 stars **Reviewed by:** Swathi R. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Trainn?** Trainn is extremely user-friendly. All you have to do is record your screen while giving a walkthrough, and trainn will take care of the rest, creating video blocks. It's as simple as that!! Just add the text to each block and you're done!! Your product video is now complete. We were able to quickly create short training videos for our customers. **What do you dislike about Trainn?** It could have a Bulk select option. Probably more natural voiceover options would also be good. **What problems is Trainn solving and how is that benefiting you?** - Short Training videos for customers - Training paths for customers - Insights on the videos - [View Trainn pricing details and edition comparison](https://www.g2.com/products/guider-labs-inc-trainn/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A46%3A12+-0500&secure%5Bsession_id%5D=79725ea6-97b2-4008-809f-a13ed2ec4869&secure%5Btoken%5D=0096a443aad8019abd1bbe026029d42f0baea5e5591e386fabdad0c1ac429573&format=llm_user) ## Trainn Integrations - [Articulate 360](https://www.g2.com/products/articulate-360/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) ## Trainn Features **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Platform Basics** - Integrations - Multiple Content Types - Mobility **Platform Features** - Video Capture - Image Editor - Screen Capture - Scrolling Capture - Screen Record - Text Extraction **Knowledge Base** - Q & A - Link Sharing - Searchable **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Organization** - Search - Permissions - Organization **Security** - Verification - Role-Based Permission - Public vs Private **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Data & Analytics** - Visualization - Learner tracker - Analytics **Customization** - Customizable Thumbnails - Annotations - Frames & Background **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Analytics** - Viewer Reactions - Engagement Insights - Viewer Insights **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Social Features - Tagging - Upload - Comments ## Top Trainn Alternatives - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (816 reviews) - [WorkRamp](https://www.g2.com/products/workramp/reviews) - 4.4/5.0 (617 reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - 4.7/5.0 (2,380 reviews)