AA
Angela A.
Meeting Manager
Small-Business (50 or fewer emp.)
"Good, once you know what you are doing."
4/5
What do you like best about Guidebook?

That once you have done it once it is a lot easier to do it again. It is very intuitive and the spreadsheet upload is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

If you have a guide within guidebook explaining it to your attendees especially the older ones can be difficult. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

We're glad to hear that you find Guidebook intuitive and that the spreadsheet upload feature is helpful. We understand that explaining the app to older attendees can be a challenge, and we're constantly working to improve the user experience for all age groups.

BS
Bob S.
Senior Analyst
Mid-Market (51-1000 emp.)
"Guidebook just keeps getting better"
5/5
What do you like best about Guidebook?

Our conference schedule, personal schedule, and sync-ing with my calendar all worked seamlessly. Great app. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

I would like to have the contacts section work so that I could connect with anyone registered for the conference, not just those on my contacts list or even those who have the app already. Like have it send an invite via email to any registered attendee who hasn't downloaded the app yet, but who has a message waiting. Review collected by and hosted on G2.com.

AM
Ashika M.
Admin
Small-Business (50 or fewer emp.)
"Great for School"
5/5
What do you like best about Guidebook?

I like the guidebook can be downloaded to your phone and it is easy for a user to get quick information. Anytime we had a question our support team has been there to help guide us. I have built about 4 guidebooks for my team and it's been a breeze each time. It has been easy to use each time. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

There is nothing so far. It's been really easy to build and use. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Software was fine but not very cost-effective for non=profits"
2.5/5
What do you like best about Guidebook?

We got Guidebook the mobile app of choice through another software that integrated into our membership database with a single sign-on, so the process to set everything up was seamless. It was user-friendly and the features and layout options were great. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

For a Canadian non-profit association with only one event per year, it's quite costly. And while this issue is not Guidebook's fault, we didn't receive much training and had to rely on staff from our other software company to change things within the app for us, which wasn't always helpful if it was time-sensitive. If you have the budget, though, I'd recommend it. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

Thank you for taking the time to provide this feedback. We appreciate that pricing is always a key issue for all customers especially non-profits like yourself.

We have recently reviewed our pricing and introduced a new pricing structure that we hope helps organizations like yours to get the best value possible. Also, please do get in contact, as I think we will be able to support pricing with some meaningful discussion and we'd love to continue working with you.

You can see our re-structured pricing here: https://www.guidebook.com/pricing

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"Guidebook Review for Company Conference"
3.5/5
What do you like best about Guidebook?

I like the ease of setting up a guide and having the ability to use an existing guide to create a guide for the next conference. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

The main downside for my organization is getting everyone attending to engage with our guide. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

We appreciate your positive comments about Guidebook's ease of use and its ability to centralize event information. We understand the importance of attendee engagement and are actively working on features to improve this aspect for a better user experience.

Verified User in Entertainment
AE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"The helpdesk is responsive, and very helpful. In addition, the tool itself is extremely easy to use!"
5/5
What do you like best about Guidebook?

The onboarding team did a great job of teaching the ins and outs of the tool, and the helpdesk is there with answers when you run into roadblocks. In addition, the tool is very user friendly, and easy to navigate. The look on the end user is very clean and easy to understand, and delivers a very user-friendly experience.

We had tried several app companies before, spending more money in some cases, and couldn't get the result we wanted. We got that with Guidebook.

Rollout for our customers and members was very easy. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

There are a few aspects that are still in developent, but I view that as a positive, since they're at least working to add the services not currently in place. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

We're thrilled to hear that our onboarding team and helpdesk were able to provide you with the support you needed. We're constantly working to improve our services, and we appreciate your feedback on the aspects still in development.

AN
Andrew N.
Manager Events
Small-Business (50 or fewer emp.)
"Excellent all in one guide"
5/5
What do you like best about Guidebook?

As a conference organiser I have found Guidebook to be reasonably priced and comprehensively featured guide. Delegates have also commented that the guide was easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

I have found Guidebook to cover all our requirements. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

Thank you for your positive feedback! We're glad to hear that Guidebook has met all your requirements and has been beneficial for your conferences. We appreciate your support!

SZ
Sarah Z.
Small-Business (50 or fewer emp.)
"Going digital made easier by Guidebook"
4/5
What do you like best about Guidebook?

We used to have a physical program book, but after Guidebook, we are completely digital. Guidebook has made it so easy to have all meeting information in one app for attendees. We have sudden changes in schedule sometimes and having a digital app makes it easy to update information on the go, to ensure attendees have the latest information. We use Guidebook twice a year for our meetings. Customer support is available but we don't really run into much issues to need 24/7 support from Guidebook. However, we do get quick responses when we need it. It's so easy to implement our schedules and forms into this app. We haven't used too much app integrations on the app so I can't speak on the ease of integration. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

I do not have much complaints with Guidebook. However, we did one into an error once with the app not updating after saving the information. We also wish there was an easier way to integrate lead retrieval in the app. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

Thank you for your positive review of Guidebook! We're glad to hear that our app has made it easier for you to go digital and have all your meeting information in one place. We understand the importance of having the ability to update information on the go, especially when there are sudden changes in schedule.

We apologize for the error you encountered with the app not updating after saving information. Our team is constantly working to improve the app and we appreciate your feedback. Regarding lead retrieval integration, we understand the importance of this feature and it's something we are looking at/working on.

If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Guidebook for your meetings!

Luke M.
LM
Luke M.
Mid-Market (51-1000 emp.)
"Guidebook does what it does best"
4.5/5
What do you like best about Guidebook?

Guidebook doesn't try to be an entire event management system. Anyone who does seems to fail in one area or another. What Guidebook does best is choose its strengths and really gets those right. Its an easy to use application, both from the development and user side. Its universally available and recognizeable, and it works. It simply works! For event scheduling, interactive maps, and the ability to link everything together, you can seamlessly move between items or speakers or events and get the info you need. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

Guidebook doesn't offer easy media integration into its items. Using very basic markup, there's some limitation where adding images in-line would really make list items stand out.

The adoption rate is difficult, especially with people not wanting "another app" on their phone. Once people get used to it, it seems to be easier, but the initial hurdle is tough. Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Guidebook was PERFECT for our event"
5/5
What do you like best about Guidebook?

We used Guidebook last year for our small conference and it was perfect. No issues activiating and using the app when it was live. Review collected by and hosted on G2.com.

What do you dislike about Guidebook?

This year it looks like the pricing has changed so the activation piece isn't as smooth as it was for ours this year. Review collected by and hosted on G2.com.

Response from Nathan Meyer of Guidebook

Thank you for your feedback! We're thrilled to hear that Guidebook was perfect for your event last year.

We appreciate your input and will definitely take it into consideration for future improvements. We're glad that Guidebook has been able to help you put all your event information into the hands of your attendees. If you have any further questions or need assistance with the activation process, please feel free to reach out to our support team. We're here to help make your event a success!