Fabrizio R.
FR
Fabrizio R.
"Efficient and Clear Automation"
5/5
What do you like best about Guesty?

I appreciate Guesty for its ability to automate processes, making my work with short-term rentals very clear and fast. Additionally, I find it particularly functional in its operations. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Nothing Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Fabrizio,

Thank you so much for your kind words and for sharing your experience with Guesty. We are thrilled to hear that our automation tools are making your work with short-term rentals faster and more efficient. Building a reliable and functional platform for our partners is our top priority, and knowing that we are helping you streamline your operations means a lot to us. We look forward to our continued partnership and supporting your ongoing success.

Best regards,

The Guesty Customer Experience Team

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"A One-Stop Shop for Vacation Rentals, Booking to Guest Communication"
5/5
What do you like best about Guesty?

It’s a one-stop shop for vacation rentals, covering everything from booking to guest communication and other day-to-day details. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The account setup and management side of it is more difficult than I expected. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi there,

Thank you for sharing your feedback with us. We are glad to hear that Guesty is serving as your one-stop shop for managing your vacation rentals and streamlining your day-to-day operations. We also appreciate your honesty regarding the account setup and management process. Building a reliable and user-friendly experience is our priority, and we are committed to supporting you as you navigate these features to ensure they work seamlessly for your business.

Best regards,

The Guesty Customer Experience Team

Luke G.
LG
Luke G.
Operation Manager
Small-Business (50 or fewer emp.)
"Incredibly Helpful Staff—Hazel Has Been a Star"
5/5
What do you like best about Guesty?

The staff are incredibly helpful and alwasy tend to my needs and answer any question i have Hazel in particular has been a star Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Sometimes i get logged out repeadtely in the same day Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Luke,

Thank you for sharing your feedback with us. It is wonderful to hear that our team, especially Hazel, has been able to provide the support and care you deserve. We take great pride in building strong partnerships with our users, and knowing we have met your needs is very rewarding. We have also noted your concern regarding the login frequency and are committed to ensuring a more seamless experience for you. We value your trust in Guesty and are here to support your success every step of the way.

Best regards,

The Guesty Customer Experience Team

TM
Thiru M.
CEO
Small-Business (50 or fewer emp.)
"Flexible Check-In Forms and Broad Channel Support"
4.5/5
What do you like best about Guesty?

Check-in form where I can collect custom information(e.g., reason for visit), make the guest sign the terms and conditions, and upload any required documents

They work with lot of channels Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Their financial reporting is not that great Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Thiru,

Thank you for your feedback! We’re glad to hear you’re enjoying the check-in form features and the wide range of channel integrations, collecting guest details and documents in one place can make a big difference. We appreciate your note about financial reporting and have shared this feedback with our product team as we continue working to improve reporting capabilities. Thanks for helping us make Guesty better!

Best regards,

The Guesty Customer Experience Team

QA
Quentin A.
"Intuitive Ergonomics and Efficient Automation"
5/5
What do you like best about Guesty?

I love the ergonomics of Guesty, it makes the use enjoyable. I also appreciate the automation of messages to clients, which is super convenient. The support from the Guesty teams during the setup was a plus, as it made the integration easier. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Proprietary accounting, bank reconciliations. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Quentin,

Thank you for taking the time to share your feedback. We appreciate you choosing Guesty and value all input, as it helps us continue improving our platform and services. If there’s anything specific you’d like to share or need assistance with, our team is always here to help.

Best regards,

The Guesty Customer Experience Team

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Professional, Reliable Channel Management with Guesty"
5/5
What do you like best about Guesty?

We used Guesty for over 5 years while operating and we would definitely recommend them as your channel manager. They remained truly professional until the very end with Mattia being extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Perhaps too expensive for smaller operators. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi there,

It is truly rewarding to hear that Guesty has been your trusted partner in managing multiple properties with ease for over five years. We are honored by your recommendation and deeply appreciate your kind words regarding our professionalism and the support provided. Building long-term relationships with our users is at the heart of what we do, and we look forward to continuing to support your success.

Best regards,

The Guesty Customer Experience Team

Rodolfo S.
RS
Rodolfo S.
Small-Business (50 or fewer emp.)
"Great Account Manager system"
4.5/5
What do you like best about Guesty?

We relly apreciate very much the quality and kindless of Justin, the Account Manager that we have.

He try his best to give us the solutions to our problems, in time and form.

It´s great to be able to have the weekly meetings with him to review all the tickets pending and more the strategic part to grow together Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Unitl now... nothing...

Perhps that the team that they have in the chat online don´t answer many questions, and always they are sending to the "right team". Perhaps this system is the best for them, but it´s a little bad for the customers who think that with this chat online are going to get the answer to their problems. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Guesty is Amazing!!"
5/5
What do you like best about Guesty?

Guesty has been an amazing platform for our company. We us it every day and was easy to integrate to and implement. Onboarding to a new software can be stressful but they made it so easy for us. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, Taylor, has also been great to work with during our transition to Guesty and still is a part of our success today. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Nothing really. If there is something you don't like or have issues with, Guesty likely already has something in the works of improving. If not, let them know and they will get that started! Review collected by and hosted on G2.com.

MK
Michelle K.
Small-Business (50 or fewer emp.)
"Fantastic Property Management System!"
5/5
What do you like best about Guesty?

Guesty has been a great system for our daily needs. The updates have all been very helpful and have made a great product even better. The analytics features offer amazing and useful real-time information. The multi-calendar is so easy and simple to use, and responding to all guests with automated messages and saved replies are so helpful, even the inbox layout is very user friendly. The GCS team has been outstanding and has become an intergral part of our team, Stephen has been a great resource. Carmen is hands down the BEST respresentative. She is always quick to respond to us and always includes any relevent teams or people into our conversation to ensure whatever we need is addressed quickly. Carmen provides great feedback and she is always ready with ideas and suggestions to improve our business and Guesty experience. Carmen is friendly, knowledgeable and fun, speaking with her in often the highlight of my day. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

We would like to see more options and features available in Canada. Review collected by and hosted on G2.com.

MS
Megan S.
Small-Business (50 or fewer emp.)
"Guesty has made everything easier for us"
5/5
What do you like best about Guesty?

I love the convenience of having all our properties easily accessible and update our listings. The Price Optimizer is my favorite feature to use, I can adjust pricing and discounts with ease. Everything you need is right at your fingertips, from guest relations to pricing to marketing. I work a lot with Dani, she has been super supportive and was able to answer any questions that I have had. I use Guesty everyday, from booking reservations all the way to accounting. I highly recommend them. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I don't have any dislikes. I love everything. Review collected by and hosted on G2.com.