Mason O.
MO
Mason O.
Small-Business (50 or fewer emp.)
"Easy Setup, Calendar Needs Improvement"
4.5/5
What do you like best about Guesty?

I like the calendar feature in Guesty because it's good for planning. Additionally, the initial setup of Guesty was very easy for me. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I think it could be easier to move guests within the platform. It's a bit challenging to move guests seamlessly in the calendar. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Mason,

Thank you for sharing your feedback with us. We are glad to hear that you found our initial setup easy and that the calendar feature is helping you plan effectively. We appreciate your input regarding the guest movement process on the calendar; building a platform that works seamlessly for your property management needs is our priority, and we will share your comments with our product team to help us improve. We value your trust in Guesty and look forward to continuing to support your business.

Best regards,

The Guesty Customer Experience Team

Fabiana R.
FR
Fabiana R.
Marketing director
Small-Business (50 or fewer emp.)
"Intuitive Platform with Reliable Support Chat"
4.5/5
What do you like best about Guesty?

It's very intuitive, and the support chat box is reliable. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The security issue we experienced made me feel that storing sensitive information—like each guest’s credit card details—could be risky. Also, I’ve been submitting feature requests since we started, and I still haven’t seen any of them go live. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Fabiana,

Thank you for your feedback. We are glad to hear that you find Guesty intuitive and appreciate our reliable support and OTA connections. We take your concerns regarding security and feature requests very seriously. Ensuring the safety of your data is our top priority, and we are committed to improving our platform based on your valuable input to better serve your needs.

Best regards,

The Guesty Customer Experience Team

Jason N.
JN
Jason N.
Small-Business (50 or fewer emp.)
"Streamlined Property Management with Stellar Support"
5/5
What do you like best about Guesty?

I really enjoyed working with Derek and Ram from Guesty. The software keeps our calendar organized and creates the owner statements efficiently. I also find Guesty Accounting and Guesty Shield to be valuable tools. The initial setup of Guesty was easy, which made the transition smooth for our team. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The owners portals were not always accurate Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Jason,

We are so glad to hear that Derek and Ram provided great support and that our software keeps your calendar organized. It is wonderful to know the setup was easy and that tools like Guesty Accounting and Guesty Shield add value to your business. We appreciate your feedback regarding the owner portals. Building reliable tools is our priority and we are working hard to ensure every part of our system is accurate for you and your owners. Thank you for your partnership.

Best regards,

The Guesty Customer Experience Team

Dainius P.
DP
Dainius P.
"Efficient Property Management On-the-Go"
5/5
What do you like best about Guesty?

I use Guesty for property management, and it saves me time, which is great. We really make use of the app while the team is on the go, as we can answer messages and review requests. I appreciate the accounting module, which we use extensively to prepare and automate owner reports. The initial setup of Guesty was very easy and fast, making the transition smooth. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

AI communication is a bit clumsy and not easy to use Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Dainius,

Thank you so much for taking the time to share your detailed feedback about Guesty. It is incredibly encouraging to hear that our platform, especially the mobile app and the accounting module for automating owner reports, is helping your team save time and manage your properties efficiently. We are dedicated to providing reliable tools that make your day-to-day operations smoother, and your positive experience with the initial setup is a great affirmation of that commitment.

We also appreciate you bringing the clumsy experience with AI communication to our attention. Building trust is paramount, and we understand that when a feature is not intuitive, it can break that trust. Please know that we are actively working on improvements to enhance the usability and sophistication of our AI communication tools. Your feedback is vital as we focus on making these features seamless and truly valuable for you and your team.

Best regards,

The Guesty Customer Experience Team

Marcel S.
MS
Marcel S.
Small-Business (50 or fewer emp.)
"Powerful tool with versatile customization"
5/5
What do you like best about Guesty?

I like the calendar synchronization with the portals and the multi-calendar view of Guesty, which I can use on the go. The connectivity options of many other apps through the App Store are great, as I can add a lot of functionality and customize Guesty entirely to my needs. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Invoices for guests in Germany do not comply with legal requirements. Therefore, they are unusable and must be manually created externally. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Marcel,

Thank you for sharing your detailed feedback with us. We are thrilled to hear that you are enjoying our multi-calendar view and the flexibility our App Store provides to customize Guesty to your specific needs. Building a platform that adapts to your workflow is our top priority. We also appreciate you bringing the guest invoice requirements in Germany to our attention. We take such feedback seriously as we work to improve our global compliance and features to better support your business. Thank you for your continued trust in us.

Best regards,

The Guesty Customer Experience Team

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Excellent Features in Guesty and Great Support from our Account Manager Jay Taylor"
5/5
What do you like best about Guesty?

The features and support are excellent. We use the software daily and it simplifies an otherwise complex process of synchronising multiple properties and liasing with countless people. Jay Taylor is our account manager who is extremeley helpful supporting us with regular calls. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The integration between Guesty and Booking.com could be improved. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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"Hi there,

Thank you so much for your kind words and for being such a valued part of the Guesty community. We are delighted to hear that our platform and support, especially the regular calls with our team, are helping simplify your daily operations across multiple properties. Building a reliable partnership with you is our top priority, and we appreciate your feedback regarding the Booking.com integration as we continuously work to enhance our services. Your trust means a lot to us, and we look forward to supporting your continued success.

Best regards,

The Guesty Customer Experience Team

Joseph K.
JK
Joseph K.
Owner
Small-Business (50 or fewer emp.)
"Strong support by a great team. Ram is my friend and advocate"
5/5
What do you like best about Guesty?

Ability to scale and feel like I am supported with excellent service. Ram has made great efforts to ensure my success and is truly made him self avalible to me in ways above and beyond expectations. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Costs at my curent scale can be a challenge. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Joseph,

Thank you for your review. We are thrilled to hear that you feel supported and that Ram has been able to go above and beyond to assist in your success. Building a partnership based on trust and availability is a top priority for us. We also appreciate your feedback regarding costs and are dedicated to ensuring our platform provides the value and scalability needed to support your business as it grows.

Best regards,

The Guesty Customer Experience Team

Muhammad A.
MA
Muhammad A.
Client Support & Virtual Assistant
Small-Business (50 or fewer emp.)
"Automation and Centralization Powerhouse with Room for Reporting Improvement"
4.5/5
What do you like best about Guesty?

I like Guesty's ability to automate repetitive tasks like messaging reservations and cleaning schedules. It saves me significant time, reduces human error, ensures consistent guest communication, and keeps operations running smoothly without needing constant manual input. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

One area that could be improved is reporting and analytics, while functional. It can be slow or limited in customization, making it harder to get details inside quickly. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Muhammad,

Thank you for sharing your feedback with us. We’re happy to hear that Guesty’s automation features, especially around messaging and cleaning schedules, are helping you save time, reduce errors, and keep your operations running smoothly.

We also appreciate your candid input on reporting and analytics. We understand the importance of fast, flexible insights, and your feedback around performance and customization is valuable. This has been shared with our product team as we continue to enhance reporting capabilities.

Thanks again for taking the time to leave a review and for being a part of the Guesty community.

Best regards,

The Guesty Customer Experience Team

GLAN .
G
GLAN .
CEO
Small-Business (50 or fewer emp.)
"Easy to Use, Stable Platform with Excellent Support"
4/5
What do you like best about Guesty?

This platform is easy to use and very stable, with a vibrant and engaging community. The customer service is excellent, and the all-in-one pricing is convenient. There are also plenty of useful functions available. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Some tools and apps can be slow at times, and certain actions often require too many clicks. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi GLAN,

Thank you for your feedback! We’re glad to hear you find Guesty easy to use, stable, and feature-rich, and that you’re enjoying our community and customer service.

We appreciate your input on performance and extra clicks. This has been shared with our team as we continue to improve speed and usability.

Best regards,

The Guesty Customer Experience Team

AD
Anthony D.
Président
Small-Business (50 or fewer emp.)
"Improve efficiency with exceptional support!"
5/5
What do you like best about Guesty?

After comparing several channel managers, I noticed that Guesty offered the most possibilities for the development we wanted to do. It is also the most pleasant to use and the most efficient, both for tenants and owners. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

There may be the slight drawback of the EN-FR translation not always being optimal. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Anthony,

Thank you for your fantastic feedback. We are thrilled to hear that Guesty offers the possibilities you needed for development and that you find it pleasant and efficient for both your tenants and owners. Your trust is our highest priority, and knowing that we are delivering a valuable and reliable channel manager solution reinforces our commitment to being the dependable partner you need. We are also actively working to refine areas like the EN-FR translation to ensure an optimal experience for everyone.

Best regards,

The Guesty Customer Experience Team