JT
Jose T.
IT
Small-Business (50 or fewer emp.)
"Streamlined Short-Term Rental Management"
5/5
What do you like best about Guesty?

I like the unified inbox and calendar in Guesty because they make it easy to handle guest messages and reservations across channels in one place, which has been key to scaling. Additionally, the support from their success and account management teams has been great, as they stuck with us through regular calls and adjustments, making it really easy to work with them. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

There was a learning curve, definitely, but the support and management teams were very helpful. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Jose,

Thank you for your feedback and for highlighting the impact of our unified inbox and calendar on your ability to scale. Hearing that you value the dedication of our support and account management teams confirms our commitment to building a truly trusted and collaborative partnership. We are here to stick with you through every adjustment and are dedicated to making sure Guesty remains the easy-to-use and reliable platform you need for long-term success.

Best regards,

The Guesty Customer Experience Team

AJ W.
AW
AJ W.
Writer
Small-Business (50 or fewer emp.)
"Fast, Reliable Team Helping Us Scale and Diversify Channels"
5/5
What do you like best about Guesty?

The team is fast, reliable, and smart when it comes to finding solutions. With their help, I’ve been able to expand my exposure and quickly move beyond relying on a single channel. Because of Guesty, I’ve also been able to grow my portfolio and put sustainable growth plans in place. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The company is fast growing, so billing (from Guesty to me) has not fully caught up with the current plans, and correcting invoices has not been as easy as I would have liked. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi AJ,

Thank you for taking the time to share your detailed feedback. We are thrilled to hear that our team has been fast, reliable, and instrumental in helping you expand your exposure, move beyond a single channel, and put sustainable growth plans in place. Your success and trust are what drive us. We also appreciate you bringing the billing and invoice correction issue to our attention. As we grow quickly, we recognize that our processes must keep pace. Please be assured that we are actively working on streamlining our billing systems to make invoice corrections much easier and faster. Your input is critical in ensuring we continue to provide a dependable experience across all aspects of our service, and we are committed to earning your continued confidence.

Best regards,

The Guesty Customer Experience Team

Mason O.
MO
Mason O.
Small-Business (50 or fewer emp.)
"Easy Setup, Calendar Needs Improvement"
4.5/5
What do you like best about Guesty?

I like the calendar feature in Guesty because it's good for planning. Additionally, the initial setup of Guesty was very easy for me. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I think it could be easier to move guests within the platform. It's a bit challenging to move guests seamlessly in the calendar. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Mason,

Thank you for sharing your feedback with us. We are glad to hear that you found our initial setup easy and that the calendar feature is helping you plan effectively. We appreciate your input regarding the guest movement process on the calendar; building a platform that works seamlessly for your property management needs is our priority, and we will share your comments with our product team to help us improve. We value your trust in Guesty and look forward to continuing to support your business.

Best regards,

The Guesty Customer Experience Team

Fabiana R.
FR
Fabiana R.
Marketing director
Small-Business (50 or fewer emp.)
"Intuitive Platform with Reliable Support Chat"
4.5/5
What do you like best about Guesty?

It's very intuitive, and the support chat box is reliable. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The security issue we experienced made me feel that storing sensitive information—like each guest’s credit card details—could be risky. Also, I’ve been submitting feature requests since we started, and I still haven’t seen any of them go live. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Fabiana,

Thank you for your feedback. We are glad to hear that you find Guesty intuitive and appreciate our reliable support and OTA connections. We take your concerns regarding security and feature requests very seriously. Ensuring the safety of your data is our top priority, and we are committed to improving our platform based on your valuable input to better serve your needs.

Best regards,

The Guesty Customer Experience Team

Jason N.
JN
Jason N.
Small-Business (50 or fewer emp.)
"Streamlined Property Management with Stellar Support"
5/5
What do you like best about Guesty?

I really enjoyed working with Derek and Ram from Guesty. The software keeps our calendar organized and creates the owner statements efficiently. I also find Guesty Accounting and Guesty Shield to be valuable tools. The initial setup of Guesty was easy, which made the transition smooth for our team. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The owners portals were not always accurate Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Jason,

We are so glad to hear that Derek and Ram provided great support and that our software keeps your calendar organized. It is wonderful to know the setup was easy and that tools like Guesty Accounting and Guesty Shield add value to your business. We appreciate your feedback regarding the owner portals. Building reliable tools is our priority and we are working hard to ensure every part of our system is accurate for you and your owners. Thank you for your partnership.

Best regards,

The Guesty Customer Experience Team

Dainius P.
DP
Dainius P.
"Efficient Property Management On-the-Go"
5/5
What do you like best about Guesty?

I use Guesty for property management, and it saves me time, which is great. We really make use of the app while the team is on the go, as we can answer messages and review requests. I appreciate the accounting module, which we use extensively to prepare and automate owner reports. The initial setup of Guesty was very easy and fast, making the transition smooth. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

AI communication is a bit clumsy and not easy to use Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Dainius,

Thank you so much for taking the time to share your detailed feedback about Guesty. It is incredibly encouraging to hear that our platform, especially the mobile app and the accounting module for automating owner reports, is helping your team save time and manage your properties efficiently. We are dedicated to providing reliable tools that make your day-to-day operations smoother, and your positive experience with the initial setup is a great affirmation of that commitment.

We also appreciate you bringing the clumsy experience with AI communication to our attention. Building trust is paramount, and we understand that when a feature is not intuitive, it can break that trust. Please know that we are actively working on improvements to enhance the usability and sophistication of our AI communication tools. Your feedback is vital as we focus on making these features seamless and truly valuable for you and your team.

Best regards,

The Guesty Customer Experience Team

Marcel S.
MS
Marcel S.
Small-Business (50 or fewer emp.)
"Powerful tool with versatile customization"
5/5
What do you like best about Guesty?

I like the calendar synchronization with the portals and the multi-calendar view of Guesty, which I can use on the go. The connectivity options of many other apps through the App Store are great, as I can add a lot of functionality and customize Guesty entirely to my needs. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Invoices for guests in Germany do not comply with legal requirements. Therefore, they are unusable and must be manually created externally. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Marcel,

Thank you for sharing your detailed feedback with us. We are thrilled to hear that you are enjoying our multi-calendar view and the flexibility our App Store provides to customize Guesty to your specific needs. Building a platform that adapts to your workflow is our top priority. We also appreciate you bringing the guest invoice requirements in Germany to our attention. We take such feedback seriously as we work to improve our global compliance and features to better support your business. Thank you for your continued trust in us.

Best regards,

The Guesty Customer Experience Team

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Excellent Features in Guesty and Great Support from our Account Manager Jay Taylor"
5/5
What do you like best about Guesty?

The features and support are excellent. We use the software daily and it simplifies an otherwise complex process of synchronising multiple properties and liasing with countless people. Jay Taylor is our account manager who is extremeley helpful supporting us with regular calls. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

The integration between Guesty and Booking.com could be improved. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

"Hi there,

Thank you so much for your kind words and for being such a valued part of the Guesty community. We are delighted to hear that our platform and support, especially the regular calls with our team, are helping simplify your daily operations across multiple properties. Building a reliable partnership with you is our top priority, and we appreciate your feedback regarding the Booking.com integration as we continuously work to enhance our services. Your trust means a lot to us, and we look forward to supporting your continued success.

Best regards,

The Guesty Customer Experience Team

Joseph K.
JK
Joseph K.
Owner
Small-Business (50 or fewer emp.)
"Strong support by a great team. Ram is my friend and advocate"
5/5
What do you like best about Guesty?

Ability to scale and feel like I am supported with excellent service. Ram has made great efforts to ensure my success and is truly made him self avalible to me in ways above and beyond expectations. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Costs at my curent scale can be a challenge. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Joseph,

Thank you for your review. We are thrilled to hear that you feel supported and that Ram has been able to go above and beyond to assist in your success. Building a partnership based on trust and availability is a top priority for us. We also appreciate your feedback regarding costs and are dedicated to ensuring our platform provides the value and scalability needed to support your business as it grows.

Best regards,

The Guesty Customer Experience Team

Muhammad A.
MA
Muhammad A.
Client Support & Virtual Assistant
Small-Business (50 or fewer emp.)
"Automation and Centralization Powerhouse with Room for Reporting Improvement"
4.5/5
What do you like best about Guesty?

I like Guesty's ability to automate repetitive tasks like messaging reservations and cleaning schedules. It saves me significant time, reduces human error, ensures consistent guest communication, and keeps operations running smoothly without needing constant manual input. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

One area that could be improved is reporting and analytics, while functional. It can be slow or limited in customization, making it harder to get details inside quickly. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
Edit edit

Hi Muhammad,

Thank you for sharing your feedback with us. We’re happy to hear that Guesty’s automation features, especially around messaging and cleaning schedules, are helping you save time, reduce errors, and keep your operations running smoothly.

We also appreciate your candid input on reporting and analytics. We understand the importance of fast, flexible insights, and your feedback around performance and customization is valuable. This has been shared with our product team as we continue to enhance reporting capabilities.

Thanks again for taking the time to leave a review and for being a part of the Guesty community.

Best regards,

The Guesty Customer Experience Team