APOM O.
AO
APOM O.
Director
Small-Business (50 or fewer emp.)
"Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management"
5/5
What do you like best about Guesty?

The support from our CSM and the large variety of features outside of the standard channel management. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or issues. Not having to go into some various platforms and change manually or even email the platform to make the change for us. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi APOM,

Thank you for sharing your valuable feedback. We are thrilled to hear that the support from your Customer Success Manager and the wide variety of features are contributing positively to your experience. Building a platform that consistently provides powerful tools and dedicated partnership is at the core of our mission.

We also deeply appreciate you highlighting the current friction point with syncing 'instant book' or 'request to book' options across platforms. Your trust in us is paramount, and knowing where our system requires manual intervention is critical for us to strengthen our technology and deliver the seamless, single source of truth you deserve. We are committed to minimizing manual work and ensuring reliable, accurate synchronization to all your channels.

Best regards,

The Guesty Customer Experience Team

The Davis Collective L.
TL
The Davis Collective L.
Property manager
Small-Business (50 or fewer emp.)
"Derbnb - Long-term users of Guesty"
4.5/5
What do you like best about Guesty?

It's very complete. It has everything you need to be a proper short-term property manager. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Expensive, but I think it may be worth it when utilised properly Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi The Davis Collective Ltd,

Thank you for your feedback. We are glad to hear that Guesty provides the complete toolkit you need to manage your properties effectively and simplifies your operations by replacing multiple programs. We understand that pricing is an important consideration, and we are committed to ensuring our platform delivers the value and simplicity necessary to help your business thrive. We look forward to building a long-term partnership with you.

Best regards,

The Guesty Customer Experience Team

Alberto Z.
AZ
Alberto Z.
Mid-Market (51-1000 emp.)
"Simplified and Effective Property Management"
5/5
What do you like best about Guesty?

I love that Guesty is super easy to use and implement with my team. It covers practically almost all the necessary areas to manage different properties. I also find that the platform is very physically friendly, and its user interface is very simple to use. It helps me unify multiple Airbnb accounts to manage all the listings together and provides different ways to divide and assign roles to each person within the team. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I like everything Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Alberto,

Thank you so much for your kind words and for trusting Guesty to support your team. We are thrilled to hear that our platform’s user interface and account unification tools are making it easier for you to manage your Airbnb listings and assign roles effectively. Building a reliable and user-friendly experience for our partners is our top priority, and we are committed to providing the continuous support and features you need to manage your properties with confidence.

Best regards,

The Guesty Customer Experience Team

Rachid A.
RA
Rachid A.
Vastgoedbelegger
Small-Business (50 or fewer emp.)
"Seamless Integration with Some Room for Improvement"
4.5/5
What do you like best about Guesty?

I like Guesty for its integration with almost everything we need, from key locks to Airbnb to our own website. The integrations are easy to set up and allow us to operate excellently at minimum costs. The initial setup was also easy, thanks to a good intro from Guesty. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Invoicing, sending invoices to customers is not great. Hard to edit etc. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Rachid,

Thank you for sharing your feedback with us. We are thrilled to hear that our integrations and easy setup have helped you streamline your operations and manage your CRM more efficiently. We truly value the trust you place in Guesty to power your business across various channels. Your comments regarding the invoicing process are also very helpful, as we are constantly looking for ways to improve our platform to better serve your needs.

Best regards,

The Guesty Customer Experience Team

Rebecca P.
RP
Rebecca P.
"All-in-One Property Management Solution"
5/5
What do you like best about Guesty?

I like how Guesty puts everything in one place, which makes it easier to access all of our listings, billing, and locks, essentially creating a one-stop shop for us. It saves time and is way more efficient, especially considering we manage 60 plus properties. Having everything in one system means I don't have to open multiple tabs to find answers. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I think that with our old system, we were able to tag guests so that they could not rent again if they were bad guests or damaged our property and there's not a way to do that right now. Also, I can't seem to be able to see the reviews that guests leave on Airbnb and reply to them like our old system was able to do. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Rebecca,

Thank you for sharing your experience with Guesty. We’re glad to hear that having all your listings, billing, and lock management in one place has made your operations more efficient; especially when managing a large portfolio of properties.

We appreciate your feedback regarding guest tagging and Airbnb review visibility. We understand how valuable these features are for protecting your properties and managing guest feedback, and your input helps inform our product roadmap. Our team is continuously working on enhancements to improve visibility and control across channels.

Thank you again for your thoughtful review. We’re happy to support you as you continue growing with Guesty.

Best regards,

The Guesty Customer Experience Team

Christopher F.
CF
Christopher F.
"Reliable Remote Management with Excellent Support"
5/5
What do you like best about Guesty?

I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Christopher,

Thank you for sharing such detailed feedback. We’re delighted to hear that you value our development team’s responsiveness and ongoing commitment to improving Guesty. It’s especially rewarding to know that the payment status visibility on the calendar, an enhancement inspired by your feedback; has added real value to your daily operations.

We also appreciate your candid input regarding the check-in flow and PIN code handling. We understand how critical it is to align access control with payment and card-on-file requirements, and feedback like yours helps guide future improvements. Your comments about the setup experience and learning curve are equally valuable as we continue refining our onboarding process.

Thank you for being an engaged partner and for helping us make Guesty better with your insights.

Best regards,

The Guesty Customer Experience Team

Alexiou S.
AS
Alexiou S.
Short let guest experience agent
Small-Business (50 or fewer emp.)
"Excellent Features, Easy to Operate, and Outstanding Support"
5/5
What do you like best about Guesty?

excellent features, very simple to understand learn on how to operate.

Lastly excellent support form account manager and resolutions center Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I really liked the old view for the property calendar instead of the new one but that's just a personal preference . Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Alexiou,

Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you find our features excellent and easy to operate, and that you have received great support from your account manager and our resolutions center. We also appreciate your feedback regarding the calendar view; understanding your preferences helps us as we continue to evolve. Building a reliable and supportive partnership with you is our priority, and we are committed to helping your business thrive.

Best regards,

The Guesty Customer Experience Team

Christine K.
CK
Christine K.
Back Office Manager
Small-Business (50 or fewer emp.)
"Great CSM Support and Easy Integration"
5/5
What do you like best about Guesty?

Customer support and CSM. I also love that Guesty assigns a CSM to every account. Our CSM, Ram, has been great to work with and really makes things easy for us. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

Some features that aren't available yet for the backend user. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Christine,

Thank you for sharing such a positive review of your experience. We are thrilled to hear that Ram has been a great support to your team and that our unified view and Airbnb integration are helping you manage your reservations more efficiently. Building a reliable partnership with you is our top priority, and we appreciate your feedback on backend features as we continue to improve our platform to better serve your needs.

Best regards,

The Guesty Customer Experience Team

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"In-Depth System Backed by Fast, Helpful Guesty Support"
5/5
What do you like best about Guesty?

The system itself is very in depth and I think that the Guesty support is a HUGE help and they are always so quick with replys! Review collected by and hosted on G2.com.

What do you dislike about Guesty?

I think the hardest thing to figure out is Guesty Pay. I am still struggling with it. i think instead of just a single onboarding day it needs to be multiple appointments to go over it and really deep dive into it and the difference of somethings. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi there,

Thank you so much for your kind words—we’re glad to hear you’re enjoying the platform and finding our support team helpful and responsive!

We also appreciate your honest feedback about Guesty Pay. We understand it can be complex, and your suggestion for more in-depth, multi-session onboarding is very valuable. We’ll make sure to share this with our team as we continue improving the experience.

It’s great to hear that Dana has been able to support you— we’ll be sure to pass along your appreciation. If you need any further assistance with Guesty Pay, we’re always here to help!

Best regards,

The Guesty Customer Experience Team

JT
Jose T.
IT
Small-Business (50 or fewer emp.)
"Streamlined Short-Term Rental Management"
5/5
What do you like best about Guesty?

I like the unified inbox and calendar in Guesty because they make it easy to handle guest messages and reservations across channels in one place, which has been key to scaling. Additionally, the support from their success and account management teams has been great, as they stuck with us through regular calls and adjustments, making it really easy to work with them. Review collected by and hosted on G2.com.

What do you dislike about Guesty?

There was a learning curve, definitely, but the support and management teams were very helpful. Review collected by and hosted on G2.com.

Response from Precious Elaine Martin of Guesty
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Hi Jose,

Thank you for your feedback and for highlighting the impact of our unified inbox and calendar on your ability to scale. Hearing that you value the dedication of our support and account management teams confirms our commitment to building a truly trusted and collaborative partnership. We are here to stick with you through every adjustment and are dedicated to making sure Guesty remains the easy-to-use and reliable platform you need for long-term success.

Best regards,

The Guesty Customer Experience Team