I appreciate how the team at Guesty helps me walk through questions I might have, especially when it comes to reports and generating more revenue. I like the AI, phone app, and calendar features because they put everything at my fingertips. Review collected by and hosted on G2.com.

Too many forms and redundant information. Spreadsheets with redundant info could be simplified. The initial setup wasn't easy. I needed help at first, and then it became hard until I got used to it. Review collected by and hosted on G2.com.

I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is just easier and less time-consuming. Guesty Pay has been so helpful and complements everything we do. The initial setup was very comprehensive, and our onboarding person, Taly, was very helpful. Review collected by and hosted on G2.com.

The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be better. There's also a limitation with accounting in Guesty where it doesn't process the gross amount paid on all platforms, which forced us to change our business model and resulted in lower revenue. Review collected by and hosted on G2.com.

I like the completeness of Guesty, its APIs, and the integrations it offers. The User Experience is excellent. Using Guesty allows us to expand services with all the features we like and that are necessary for our work, keeping us updated with the latest developments. For a company that wants to grow like ours, we have identified Guesty as an ideal partner thanks to its numerous functions and integrations. Review collected by and hosted on G2.com.

The accounting and management control part in Guesty does not work well, especially regarding integration with Italian bureaucracy. I expect an improvement in this regard. Furthermore, the initial setup process was not simple because everything was in English and there were many things to see. Review collected by and hosted on G2.com.

I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties using booking channels like Booking.com. The messaging feature is very good, as it lets us drill down to send individual messages to clients, which helps streamline our communications and increase productivity. I appreciate Richard Murray's help with adopting certain parts of the software. Review collected by and hosted on G2.com.

I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was complicated and quite difficult. A big issue is that Guesty won't integrate with our suppliers, so we end up having to manually load a lot of bookings and listings. Review collected by and hosted on G2.com.

Guesty has been the most amazing solution for our vacation rental business needs. The customer support is fantastic. From the support tickets, to chats, to a dedicated account rep, we have been beyond impressed over the years. They have also continued to roll endless new and useful features. I would highly recommend them to any vacation rental manager! Review collected by and hosted on G2.com.

Nothing, we have been fully satisfied with the service! Review collected by and hosted on G2.com.

I like the flexibility that Guesty offers. I like that they connect to more channels than other PMS systems, which allows me to offer my properties on more channels and connect to more different software. Having the open API helps a lot because we are able to connect our internal system and get updates about our properties. I also like that they are continuing to innovate and come up with new things. Review collected by and hosted on G2.com.

I think the accounting system needs work. I'm having to manually adjust numbers every month. Review collected by and hosted on G2.com.

The customer service at Guesty is extremely good. The team is helpful, friendly and very reachable. The platform is user-friendly and comprehensive. The training sessions we have received have all been very informative. Review collected by and hosted on G2.com.

Nothing. The team are always working to bring more features to the platform, and respond to individual requests for additions/ changes. Review collected by and hosted on G2.com.

I really like how Guesty manages my eight vacation rentals across different locations like France, the UK, and the USA. It helps me efficiently manage properties across different channels and prevents double bookings. I appreciate the simple communication flow it creates with guests and the good reporting tools and dashboard, which help me stay on top of everything. Guesty also keeps generating extra features that are innovative and help improve the rental business. I feel like Guesty offers the best distribution across the biggest platforms, which helps in appearing higher on platforms like Booking.com and Airbnb. Additionally, Guesty's onboarding process was really helpful, and the support from their team, including the responsive account manager, was good. Review collected by and hosted on G2.com.

Sometimes Guesty is bringing in new features that are not quite ready to hit the ground running. It's great that they're doing that. It just shows that they're thinking of new things and ways to improve the product. Review collected by and hosted on G2.com.

I find Guesty to be an intuitive and easy-to-learn software, which is essential for effective property management. I really appreciate the fantastic support that Guesty offers. Their tech team is proactive and consistently pushes out new updates. The software has been very beneficial for my team, saving us a lot of time, energy, and reducing friction in our operations. The initial setup was also very easy, which was a huge plus. Review collected by and hosted on G2.com.

It's a software in an emerging industry so there are always new things to be added. Review collected by and hosted on G2.com.

I like how the Guesty platform is pretty simple to navigate through, making changes easy. I appreciate its continuous integration and improvement, and how it develops itself. The support from the Guesty team really stands out among the others. I also find it convenient to make on-the-spot changes, like updating minimum nights or pricing, regardless of whether I'm in the office or not. It's great that they've made both the desktop and mobile platforms really simple for hosts. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.