One of the most valuable improvements for us has been how much more streamlined our operations feel overall. Instead of constantly double-checking systems or fixing sync issues, everything runs in the background the way it should. That consistency has allowed our team to focus more on growth, guest experience, and scaling the portfolio rather than dealing with day-to-day technical friction.

Another standout has been the level of collaboration and guidance we received during the transition. The onboarding process felt organized and well-supported, with clear communication every step of the way. Having a team that was proactive, attentive, and genuinely invested in setting things up properly made a big difference. It turned what could have been a complicated rollout into a smooth and efficient process for everyone involved. Review collected by and hosted on G2.com.

Since the platform offers a wide range of capabilities, there’s an initial learning phase before teams can fully take advantage of everything. It can take some time for new users to become comfortable navigating the system and understanding how all the pieces fit together.

There’s also a bit of upfront work required to customize certain features so they align with your specific processes—particularly when managing a larger portfolio with multiple moving parts. Once that foundation is in place, though, everything becomes far more streamlined, and ongoing use feels smooth and manageable. Review collected by and hosted on G2.com.

Guesty is an essential part of our daily operations. The interface is intuitive, and the integrations with major booking platforms work seamlessly. Beyond the tech, the support team is top-notch - always professional, responsive, and genuinely invested in our success. It's a 5-star service that I'd recommend to anyone in the vacation rental industry. Review collected by and hosted on G2.com.

I can’t think of any downsides off the top of my head. Issues do come up from time to time, but nothing that the Guesty support team or my account manager hasn’t been able to help me with. Review collected by and hosted on G2.com.

Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management.

Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com.

One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com.

I quite enjoy Guesty's message automation feature with its variables that help set up different flows for customer journeys. It allows for tailored communication, making my messages feel less automated, which is great for accommodating various booking times. The multi-calendar feature is another aspect I appreciate. It's useful for editing pricing and creating notes for cleaners. I also like the tag function on the calendar, which helps me organize listings by bed count efficiently. The invoicing and manual reservation features are very nice, as well as the distribution to other platforms. Overall, Guesty helps streamline operations and manage multiple channels effectively. Review collected by and hosted on G2.com.

In the multi-calendar function, it would be great to have the ability to drag both vertically and horizontally to select dates across multiple properties at once. Also, having dynamic upsells and capturing customer info like emails through the guest app would be really helpful. It would be nice if we could bill for extras like early check-in or a late checkout directly through the app, with options for both one-time charges and per-night pricing. The task functionality is very basic compared to other softwares Review collected by and hosted on G2.com.

I really like the ease of use of Guesty. Once I learned how to use it, it's much easier than some of the other vacation rental management software I've used in the past. The accounting part is also something I use probably as much as anything else because of its accuracy. I can input invoices and receipts, and track them, which makes end-of-the-month reconciliation a breeze with just a one-button click. It used to take me twelve to sixteen hours to reconcile all of the expenses. Finally, the initial setup was very easy and the team was great to work with during onboarding. Review collected by and hosted on G2.com.

What could be improved is the integration of a cohost program, having chat challenges with the business models getting them to work properly, but that's probably the only two things I've seen to have a consistent issue with. Review collected by and hosted on G2.com.

Implementing Guesty has been one of the best operational decisions I've made. I love how Guesty decentralizes reservations, calendars, guest messaging, automation rules, and financial reporting into a single interface, saving me countless hours and preventing potential headaches. The multichannel synchronization works seamlessly with major booking platforms, keeping calendars accurate and preventing double bookings. I really appreciate the automation capability, as Guesty allows you to create workflows for guest messaging, task assignments, and operational triggers. The reporting and analytics tool is extremely valuable. It ensures guests always receive timely communication without requiring manual intervention from staff. The task management features help coordinate cleaners, maintenance, and internal teams so everyone knows exactly what to do next. Overall, setting up Guesty was very easy. Also specifically working with Tatiana Martinez was incredibly efficient. Review collected by and hosted on G2.com.

It would be great if there was a tool to dispatch reservations to different units so as to minimize vacancy. Review collected by and hosted on G2.com.

I like how easy it is to find the calendar for all properties in one page, and the communication with guests in general through Guesty. It helps a lot by providing one place for communication with guests from different platforms. Review collected by and hosted on G2.com.

I find the general reports for the host are challenging. It's very hard to consolidate all payments and rental information to ensure the owner statement is correct. I haven't been able to use the owner statement yet because it doesn't really give the correct income. Also, taxes are a challenge; the way taxes show for each channel is very hard to manage correctly. I 'bought' Guesty to link several channels, but since each channel is so different, it feels very hard to manage the information from one place. Right now, we're only linked with VRBO and Airbnb. It's already tough to ensure both channels show all information correctly and have the desired cancellation policies. I think there should be a detailed document helping the host set up best practices for each platform. Just being able to connect all from one place isn't enough. Also, even with using Guesty's complete service, we need significant time to learn how to set up everything properly. The onboarding isn't enough since each channel is so different. We should onboard one channel at a time and have a good guide for each. Review collected by and hosted on G2.com.

I think the best thing about Guesty is that it's truly API first, which means you can extract everything you need in a very easy way. This makes it stand out in the industry. I also appreciate the flexibility that Guesty provides, allowing me to create fields on reservations, subunits, and multi-units, which helps in molding it to our needs. Other property management systems are often restricted, but Guesty offers easy access and flexibility. Another aspect I like is the support I get from the Guesty team, particularly their ability to listen and develop based on the requirements we have, collaborating effectively with the development team. I've really enjoyed the partnership with Yoav and the product team in APAC for their dedication to deliver on our needs. Review collected by and hosted on G2.com.

Guesty is still growing really fast, and while they're trying to get into the full hotel space, they're not quite there yet. There is a lot to be done from a revenue recognition perspective. And sometimes, Guesty goes a bit too fast. They roll out so many different features quickly, which is a bit of their own downfall because those features don't come with enough announcement or enough training. Review collected by and hosted on G2.com.

Its features have been improving with consistent updates, and each update has made it better for us. Review collected by and hosted on G2.com.

What still bothers me a little—though I’ve gotten used to it by now—is the way the new layout is displayed on the inbox and reservation pages. At first, it felt like too much, but over time I adjusted to it. Review collected by and hosted on G2.com.

I appreciate how the team at Guesty helps me walk through questions I might have, especially when it comes to reports and generating more revenue. I like the AI, phone app, and calendar features because they put everything at my fingertips. Review collected by and hosted on G2.com.

Too many forms and redundant information. Spreadsheets with redundant info could be simplified. The initial setup wasn't easy. I needed help at first, and then it became hard until I got used to it. Review collected by and hosted on G2.com.