--- title: Guesty Reviews meta_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 122 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 122 scale: '5' date_modified: '2026-08-12' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Guesty Reviews **Vendor:** Guesty **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.6/5.0 **Total Reviews:** 122 ## About Guesty Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations ## Guesty Pros & Cons **What users like:** - Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. (8 reviews) - Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. (8 reviews) - Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. (6 reviews) - Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. (5 reviews) - Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Users value the **ease of use** with Guesty, appreciating its intuitive design and streamlined communication features. (4 reviews) - Setup Ease (4 reviews) - Unified Platform (4 reviews) **What users dislike:** - Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. (4 reviews) - Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. (4 reviews) - Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. (4 reviews) - Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. (3 reviews) - Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. (2 reviews) - Integration Issues (2 reviews) - Users find Guesty to be **not user-friendly** , with a confusing inbox and slow onboarding process impacting efficiency. (2 reviews) - Poor Customer Support (2 reviews) - Users find **reporting to be time-consuming** and limited in customization, making it difficult to access details quickly. (2 reviews) - Users find the **initial setup challenging** and desire better access and filtering in reporting features. (1 reviews) ## Guesty Reviews ### 1. Easy Calendar and Handy Email Feature, but Support Rarely Resolves Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Guesty?** Calendar is easy to use, I like the email feature when it works for us. We often miss emails from our VRBO bookings. **What do you dislike about Guesty?** Support services. I pay for phone support, but usually on hold for over an hour, just to have the person tell me that someone will get back to me. We go back and forth via email without getting a resolution. Poor support. **What problems is Guesty solving and how is that benefiting you?** New Success Manager we met with yesterday, she gave me hope that this will be worked out and successful, although it will be a challenge. **Official Response from Precious Elaine Martin:** > Hi Kelly, Thank you for sharing your feedback with us. We’re glad to hear that you find the calendar easy to use and that some of the email features have been helpful for your operations. At the same time, we’re very sorry to hear about your experience with our support services. Long wait times and unresolved issues are not the level of support we aim to provide, especially when you are paying for phone support. We understand how frustrating it must be to go back and forth without getting a timely resolution. We’re encouraged to hear that your recent meeting with your new Success Manager gave you hope, and we appreciate the opportunity to continue improving your experience with us. Please share your contact details (name, email address, and phone number) so we can look into your concerns further and follow up with you directly. Sincerely, The Guesty Customer Experience Team ### 2. Centralized Communication with Steep Setup Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Karina M. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Guesty?** I like how easy it is to find the calendar for all properties in one page, and the communication with guests in general through Guesty. It helps a lot by providing one place for communication with guests from different platforms. **What do you dislike about Guesty?** I find the general reports for the host are challenging. It's very hard to consolidate all payments and rental information to ensure the owner statement is correct. I haven't been able to use the owner statement yet because it doesn't really give the correct income. Also, taxes are a challenge; the way taxes show for each channel is very hard to manage correctly. I 'bought' Guesty to link several channels, but since each channel is so different, it feels very hard to manage the information from one place. Right now, we're only linked with VRBO and Airbnb. It's already tough to ensure both channels show all information correctly and have the desired cancellation policies. I think there should be a detailed document helping the host set up best practices for each platform. Just being able to connect all from one place isn't enough. Also, even with using Guesty's complete service, we need significant time to learn how to set up everything properly. The onboarding isn't enough since each channel is so different. We should onboard one channel at a time and have a good guide for each. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage rental properties, keeping all guest communication from different platforms in one place. It's easy to find the calendar for all properties on one page, simplifying communication overall. **Official Response from Precious Elaine Martin:** > Hi Katrina, Thank you for sharing such detailed feedback about your experience with Guesty. We’re glad to hear that you find it easy to view all your property calendars in one place and that our platform helps streamline communication with guests across different channels. We also appreciate your honest insights about the challenges you’ve faced with reports, owner statements, taxes, and managing multiple channels. We understand how important accurate financial reporting and clear onboarding guidance are, and your suggestions about detailed platform-specific setup guides and step-by-step channel onboarding are very valuable. We’re constantly working to improve our tools and resources, and feedback like yours helps us prioritize enhancements. If you’d like, we’d be happy to connect directly to discuss best practices and provide additional guidance to make managing multiple channels smoother. Please feel free to share your email address, phone number, and a preferred time for us to reach out. Thank you again for taking the time to provide thoughtful feedback. Best regards, The Guesty Customer Experience Team ## Guesty Discussions - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) - [View Guesty pricing details and edition comparison](https://www.g2.com/products/guesty/reviews?filters%5Bnps_score%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A49%3A02+-0500&secure%5Bsession_id%5D=9fdb11f2-8809-42fe-9c06-ffd1bfbceaa3&secure%5Btoken%5D=774f1944393ad99b577ef46fb8b4cbd4f21c2f84043afaed6eb822df00e2630e&format=llm_user) ## Guesty Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [AirDNA](https://www.g2.com/products/airdna-airdna/reviews) - [Besty AI](https://www.g2.com/products/besty-ai-besty-ai/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ChargeAutomation](https://www.g2.com/products/chargeautomation/reviews) - [CheKin](https://www.g2.com/products/chekin/reviews) - [Conduit](https://www.g2.com/products/conduit-2026-07-09/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Hostaway](https://www.g2.com/products/hostaway/reviews) - [Operto Guest](https://www.g2.com/products/operto-guest/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Rentals United](https://www.g2.com/products/rentals-united/reviews) - [Reva](https://www.g2.com/products/reva/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Guesty Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics - Calendar Management - Invoice Management - Discount Management - Availability Management - Price/Margin Management - Pipeline Management - Content Management - Partner Management - Incentive Management - Opportunity Management - Promotions Management - Commission Management - Real-Time Analytics - Channel Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Marketing Automation - Third-Party Integrations **Additional Functionality** - Customizable Reports - Inbox Management - Online Booking - Work Order Management - Rate Management - Discount Management - Calendar Management - Guest Check-in/Check-out - Website Management - Credit Card Processing - Owner Statements - Inventory Management - Revenue Management - Data Synchronization - Multi-Property - Reporting & Statistics - Ratings/Reviews - AI Copilot - Task Management - Property Management - API - Customizable Templates - Alerts/Notifications - Housekeeping Management - Channel Management - Accounting - Payment Processing - Real-Time Notifications - Email Management - Activity Dashboard - For Vacation Rentals - Guest Experience Management - Search/Filter - Multi-Channel Management - Mobile Access - Data Import/Export - Short/Long Term Rental - Reminders - Availability Management - Electronic Payments - Generative AI - Multi-Currency - Guest Communications - Invoice Management - Reservations Management - Contact Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management - Collaboration Tools - Order Management - Referral Management - Multi-Channel Management - Campaign Management - Task Management - Workflow Management - Lead Management - Template Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Marketing** - Online Reputation Management - Marketing Tools **Additional Functionality** - Email Templates - Partner Portal - Real-Time Data - Activity Tracking - Electronic Payments - Customizable Templates - Customizable Branding - Data Import/Export - AI Copilot - Inventory Tracking - Data Synchronization - Generative AI - Inventory Control - Customizable Reports - API - Sales Reports - Dynamic Pricing - Real-Time Updates - Multi-Channel Distribution - Multi-Channel Campaigns - Activity Dashboard - Performance Metrics **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making ## Top Guesty Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (412 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (71 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)