--- title: Guesty Reviews meta\_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 118 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 118 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- ### Guesty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [(6 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [(3 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [(2 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Guesty ##### 1. Booking Management Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you like about Guesty? What I like about Guesty is that everything is centralized in one place, and all calendars are seamlessly synced. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you like about Guesty? It’s a one-stop shop for vacation rentals, covering everything from booking to guest communication and other day-to-day details. ##### 2. Customer Support Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) See Related User Reviews ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Helpful Staff—Hazel Has Been a Star" What do you like about Guesty? The staff are incredibly helpful and alwasy tend to my needs and answer any question i have Hazel in particular has been a star ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 3. Channel Management Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [ See 6 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 4. Automated Messaging Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you like about Guesty? I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ##### 5. Features Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ### 5 Cons or Disadvantages of Guesty ##### 1. Booking Issues Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you dislike about Guesty? If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or i ##### 2. Setup Difficulties Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you dislike about Guesty? The account setup and management side of it is more difficult than I expected. ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ##### 3. Slow Performance Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ![GLAN .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GLAN .") G GLAN . Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use, Stable Platform with Excellent Support" What do you dislike about Guesty? Some tools and apps can be slow at times, and certain actions often require too many clicks. ##### 4. Software Bugs Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [ See 3 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you dislike about Guesty? There are many small glitches, and you have to submit a support ticket to get them fixed. ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ##### 5. Expensive Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [ See 2 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 3.5/5 "Great Design but Needs Better Synchronization with the Booking Channels" What do you dislike about Guesty? The synchronization from Booking and Airbnb reservation data often gives issues. It's not possible to deduct the credit card fee from Booking from the ![Shalab S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalab S.") SS Shalab S. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Booking Management Made Effortless" What do you dislike about Guesty? Certain features might feel sluggish or require some time to open. The pricing structure could be more accommodating for smaller teams ![Thomas E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas E.") TE Thomas E. Small-Business (50 or fewer emp.) 4/23/2026 "Seamless Management for Multiple Properties" 5/5 What do you like best about Guesty? I like how the Guesty platform is pretty simple to navigate through, making changes easy. I appreciate its continuous integration and improvement, and how it develops itself. The support from the Guesty team really stands out among the others. I also find it convenient to make on-the-spot changes, like updating minimum nights or pricing, regardless of whether I'm in the office or not. It's great that they've made both the desktop and mobile platforms really simple for hosts. Review collected by and hosted on G2.com. What do you dislike about Guesty? n/a Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps manage our 25 properties by handling orphan nights and preventing double bookings, streamlining management across multiple booking channels on one platform. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12679455/official_response/edit) Hi Thomas, Thank you so much for your kind words and for trusting us to help manage your 25 properties. We are thrilled to hear that our platforms simplicity and mobile accessibility make your daily operations easier, whether you are in the office or on the go. Our team is dedicated to continuous improvement and providing the standout support you deserve. We look forward to growing alongside your business and ensuring your management remains seamless across all channels. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Director Small-Business (50 or fewer emp.) 2/4/2026 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" 5/5 What do you like best about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. Review collected by and hosted on G2.com. What do you dislike about Guesty? If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or issues. Not having to go into some various platforms and change manually or even email the platform to make the change for us. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty Screen & Protect has 1. Added a level of security/ confidence that we are covered should something go wrong. And 2. It is proving to be a revenue stream. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12308488/official_response/edit) Hi APOM, Thank you for sharing your valuable feedback. We are thrilled to hear that the support from your Customer Success Manager and the wide variety of features are contributing positively to your experience. Building a platform that consistently provides powerful tools and dedicated partnership is at the core of our mission. We also deeply appreciate you highlighting the current friction point with syncing 'instant book' or 'request to book' options across platforms. Your trust in us is paramount, and knowing where our system requires manual intervention is critical for us to strengthen our technology and deliver the seamless, single source of truth you deserve. We are committed to minimizing manual work and ensuring reliable, accurate synchronization to all your channels. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: G2 invite on behalf of seller ![The Davis Collective L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The Davis Collective L.") TL The Davis Collective L. Property manager Small-Business (50 or fewer emp.) 5/5/2026 "Derbnb - Long-term users of Guesty" 4.5/5 What do you like best about Guesty? It's very complete. It has everything you need to be a proper short-term property manager. Review collected by and hosted on G2.com. What do you dislike about Guesty? Expensive, but I think it may be worth it when utilised properly Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? It solves needing multiple software programs for different things. It's also quite simple once you get used to it, solving the issue of overhwhelming software, Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12752390/official_response/edit) Hi The Davis Collective Ltd, Thank you for your feedback. We are glad to hear that Guesty provides the complete toolkit you need to manage your properties effectively and simplifies your operations by replacing multiple programs. We understand that pricing is an important consideration, and we are committed to ensuring our platform delivers the value and simplicity necessary to help your business thrive. We look forward to building a long-term partnership with you. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: Seller invite ![Alberto Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alberto Z.") AZ Alberto Z. Mid-Market (51-1000 emp.) 3/11/2026 "Simplified and Effective Property Management" 5/5 What do you like best about Guesty? I love that Guesty is super easy to use and implement with my team. It covers practically almost all the necessary areas to manage different properties. I also find that the platform is very physically friendly, and its user interface is very simple to use. It helps me unify multiple Airbnb accounts to manage all the listings together and provides different ways to divide and assign roles to each person within the team. Review collected by and hosted on G2.com. What do you dislike about Guesty? I like everything Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps me unify multiple Airbnb accounts to manage listings together. It is easy to use and implement, covers almost all the areas needed to manage properties, and makes it easier for my team to learn to use different tools. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12467431/official_response/edit) Hi Alberto, Thank you so much for your kind words and for trusting Guesty to support your team. We are thrilled to hear that our platform’s user interface and account unification tools are making it easier for you to manage your Airbnb listings and assign roles effectively. Building a reliable and user-friendly experience for our partners is our top priority, and we are committed to providing the continuous support and features you need to manage your properties with confidence. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: OrganicAI Translated ![Rachid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachid A.") RA Rachid A. Vastgoedbelegger Small-Business (50 or fewer emp.) 12/18/2025 "Seamless Integration with Some Room for Improvement" 4.5/5 What do you like best about Guesty? I like Guesty for its integration with almost everything we need, from key locks to Airbnb to our own website. The integrations are easy to set up and allow us to operate excellently at minimum costs. The initial setup was also easy, thanks to a good intro from Guesty. Review collected by and hosted on G2.com. What do you dislike about Guesty? Invoicing, sending invoices to customers is not great. Hard to edit etc. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty gives me a proper overview, syncs to different channels, and manages CRM efficiently. Its integrations are easy to set up, enabling excellent operation at minimal costs. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12112078/official_response/edit) Hi Rachid, Thank you for sharing your feedback with us. We are thrilled to hear that our integrations and easy setup have helped you streamline your operations and manage your CRM more efficiently. We truly value the trust you place in Guesty to power your business across various channels. Your comments regarding the invoicing process are also very helpful, as we are constantly looking for ways to improve our platform to better serve your needs. Best regards, The Guesty Customer Experience Team 4/28/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rebecca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca P.") RP Rebecca P. 12/23/2025 "All-in-One Property Management Solution" 5/5 What do you like best about Guesty? I like how Guesty puts everything in one place, which makes it easier to access all of our listings, billing, and locks, essentially creating a one-stop shop for us. It saves time and is way more efficient, especially considering we manage 60 plus properties. Having everything in one system means I don't have to open multiple tabs to find answers. Review collected by and hosted on G2.com. What do you dislike about Guesty? I think that with our old system, we were able to tag guests so that they could not rent again if they were bad guests or damaged our property and there's not a way to do that right now. Also, I can't seem to be able to see the reviews that guests leave on Airbnb and reply to them like our old system was able to do. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to unify our short term rental property management, making it easier to access listings, billing, and locks. It saves time and boosts efficiency with over 60 properties, eliminating the need to open multiple tabs. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12134473/official_response/edit) Hi Rebecca, Thank you for sharing your experience with Guesty. We’re glad to hear that having all your listings, billing, and lock management in one place has made your operations more efficient; especially when managing a large portfolio of properties. We appreciate your feedback regarding guest tagging and Airbnb review visibility. We understand how valuable these features are for protecting your properties and managing guest feedback, and your input helps inform our product roadmap. Our team is continuously working on enhancements to improve visibility and control across channels. Thank you again for your thoughtful review. We’re happy to support you as you continue growing with Guesty. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Organic ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher F. 12/19/2025 "Reliable Remote Management with Excellent Support" 5/5 What do you like best about Guesty? I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. Review collected by and hosted on G2.com. What do you dislike about Guesty? I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty because it integrates well with RemoteLock, allowing our small hotel to automate check-ins and provide access. The team is responsive, adding features like payment status visibility on the calendar, which shows if a guest is unpaid, partially paid, or completely paid. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12121956/official_response/edit) Hi Christopher, Thank you for sharing such detailed feedback. We’re delighted to hear that you value our development team’s responsiveness and ongoing commitment to improving Guesty. It’s especially rewarding to know that the payment status visibility on the calendar, an enhancement inspired by your feedback; has added real value to your daily operations. We also appreciate your candid input regarding the check-in flow and PIN code handling. We understand how critical it is to align access control with payment and card-on-file requirements, and feedback like yours helps guide future improvements. Your comments about the setup experience and learning curve are equally valuable as we continue refining our onboarding process. Thank you for being an engaged partner and for helping us make Guesty better with your insights. Best regards, The Guesty Customer Experience Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexiou S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexiou S.") AS Alexiou S. Short let guest experience agent Small-Business (50 or fewer emp.) 3/6/2026 "Excellent Features, Easy to Operate, and Outstanding Support" 5/5 What do you like best about Guesty? excellent features, very simple to understand learn on how to operate. Lastly excellent support form account manager and resolutions center Review collected by and hosted on G2.com. What do you dislike about Guesty? I really liked the old view for the property calendar instead of the new one but that's just a personal preference . Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty simplifies the management of short-term rentals by centralizing bookings, guest communication, and operations across multiple platforms. This saves time for us, reduces manual work, and helps manage our properties more efficiently. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12445264/official_response/edit) Hi Alexiou, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you find our features excellent and easy to operate, and that you have received great support from your account manager and our resolutions center. We also appreciate your feedback regarding the calendar view; understanding your preferences helps us as we continue to evolve. Building a reliable and supportive partnership with you is our priority, and we are committed to helping your business thrive. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: Seller invite ![Christine K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine K.") CK Christine K. Back Office Manager Small-Business (50 or fewer emp.) 4/24/2026 "Great CSM Support and Easy Integration" 5/5 What do you like best about Guesty? Customer support and CSM. I also love that Guesty assigns a CSM to every account. Our CSM, Ram, has been great to work with and really makes things easy for us. Review collected by and hosted on G2.com. What do you dislike about Guesty? Some features that aren't available yet for the backend user. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? The single view makes it really easy for our team to review all reservations carefully in one place. Before, we were used to working with separate software, so having everything together is a big improvement. The full integration with Airbnb is also a plus. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12687396/official_response/edit) Hi Christine, Thank you for sharing such a positive review of your experience. We are thrilled to hear that Ram has been a great support to your team and that our unified view and Airbnb integration are helping you manage your reservations more efficiently. Building a reliable partnership with you is our top priority, and we appreciate your feedback on backend features as we continue to improve our platform to better serve your needs. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 3/31/2026 "In-Depth System Backed by Fast, Helpful Guesty Support" 5/5 What do you like best about Guesty? The system itself is very in depth and I think that the Guesty support is a HUGE help and they are always so quick with replys! Review collected by and hosted on G2.com. What do you dislike about Guesty? I think the hardest thing to figure out is Guesty Pay. I am still struggling with it. i think instead of just a single onboarding day it needs to be multiple appointments to go over it and really deep dive into it and the difference of somethings. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? My main issues are with Guesty Pay and Dana has been helping me out so much on resolving all of them! Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12570441/official_response/edit) Hi there, Thank you so much for your kind words—we’re glad to hear you’re enjoying the platform and finding our support team helpful and responsive! We also appreciate your honest feedback about Guesty Pay. We understand it can be complex, and your suggestion for more in-depth, multi-session onboarding is very valuable. We’ll make sure to share this with our team as we continue improving the experience. It’s great to hear that Dana has been able to support you— we’ll be sure to pass along your appreciation. If you need any further assistance with Guesty Pay, we’re always here to help! 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