--- title: Guesty Reviews meta\_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 118 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 118 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- ### Guesty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [(6 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [(3 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [(2 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Guesty ##### 1. Booking Management Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you like about Guesty? What I like about Guesty is that everything is centralized in one place, and all calendars are seamlessly synced. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you like about Guesty? It’s a one-stop shop for vacation rentals, covering everything from booking to guest communication and other day-to-day details. ##### 2. Customer Support Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) See Related User Reviews ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Helpful Staff—Hazel Has Been a Star" What do you like about Guesty? The staff are incredibly helpful and alwasy tend to my needs and answer any question i have Hazel in particular has been a star ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 3. Channel Management Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [ See 6 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 4. Automated Messaging Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you like about Guesty? I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ##### 5. Features Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ### 5 Cons or Disadvantages of Guesty ##### 1. Booking Issues Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you dislike about Guesty? If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or i ##### 2. Setup Difficulties Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you dislike about Guesty? The account setup and management side of it is more difficult than I expected. ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ##### 3. Slow Performance Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ![GLAN .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GLAN .") G GLAN . Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use, Stable Platform with Excellent Support" What do you dislike about Guesty? Some tools and apps can be slow at times, and certain actions often require too many clicks. ##### 4. Software Bugs Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [ See 3 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you dislike about Guesty? There are many small glitches, and you have to submit a support ticket to get them fixed. ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ##### 5. Expensive Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [ See 2 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 3.5/5 "Great Design but Needs Better Synchronization with the Booking Channels" What do you dislike about Guesty? The synchronization from Booking and Airbnb reservation data often gives issues. It's not possible to deduct the credit card fee from Booking from the ![Shalab S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalab S.") SS Shalab S. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Booking Management Made Effortless" What do you dislike about Guesty? Certain features might feel sluggish or require some time to open. The pricing structure could be more accommodating for smaller teams ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 8/5/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Consistent Updates Keep Making It Better" 5/5 What do you like best about Guesty? Its features have been improving with consistent updates, and each update has made it better for us. Review collected by and hosted on G2.com. What do you dislike about Guesty? What still bothers me a little—though I’ve gotten used to it by now—is the way the new layout is displayed on the inbox and reservation pages. At first, it felt like too much, but over time I adjusted to it. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? It saves us from having things become disorganized. Having to use a PMS with everything included helps out a bunch. I also like getting notifications when guests miss a payment. Guesty alerts us and helps us stay on top of it, so we can make sure guests are paying on time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Mike I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike I.") MI Mike I. CEO Small-Business (50 or fewer emp.) 5/10/2026 "Efficient but Complex: A High-Learning Curve Yet Highly Recommended" 5/5 What do you like best about Guesty? I appreciate how the team at Guesty helps me walk through questions I might have, especially when it comes to reports and generating more revenue. I like the AI, phone app, and calendar features because they put everything at my fingertips. Review collected by and hosted on G2.com. What do you dislike about Guesty? Too many forms and redundant information. Spreadsheets with redundant info could be simplified. The initial setup wasn't easy. I needed help at first, and then it became hard until I got used to it. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty addresses most questions I have and their team helps with reports, aiding in generating more revenue. With AI, the phone app, and calendar, it puts everything at my fingertips. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12787141/official_response/edit) Hi Mike, Thank you for your honest feedback. We are glad to hear that our team, AI tools, and mobile app are helping you drive revenue and manage your business more efficiently. We also take your concerns about the initial setup and redundant forms seriously; we are committed to simplifying these processes to ensure a smoother experience for you. Building a reliable and intuitive platform for our partners is our priority, and we appreciate your trust as we continue to improve. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 2/26/2026 "Facilitates Seamless Communication and Payment" 5/5 What do you like best about Guesty? I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is just easier and less time-consuming. Guesty Pay has been so helpful and complements everything we do. The initial setup was very comprehensive, and our onboarding person, Taly, was very helpful. Review collected by and hosted on G2.com. What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be better. There's also a limitation with accounting in Guesty where it doesn't process the gross amount paid on all platforms, which forced us to change our business model and resulted in lower revenue. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty combines calendars and messaging, simplifies communication with a unified inbox, automates messages, and eases payment processing with Guesty Pay. It's beneficial for managing multiple tasks efficiently. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12409161/official_response/edit) Hi Rowes, Thank you for your feedback. We are glad to hear that the unified inbox, Guesty Pay, and your onboarding with Taly have been beneficial. We also appreciate you sharing your concerns regarding the app speed and accounting limitations. Your trust is important to us, and we are committed to improving these areas to better support your business growth. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Organic ![Marco L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco L.") ML Marco L. 2/3/2026 "Excellent for Property Management, Improvable in Accounting" 5/5 What do you like best about Guesty? I like the completeness of Guesty, its APIs, and the integrations it offers. The User Experience is excellent. Using Guesty allows us to expand services with all the features we like and that are necessary for our work, keeping us updated with the latest developments. For a company that wants to grow like ours, we have identified Guesty as an ideal partner thanks to its numerous functions and integrations. Review collected by and hosted on G2.com. What do you dislike about Guesty? The accounting and management control part in Guesty does not work well, especially regarding integration with Italian bureaucracy. I expect an improvement in this regard. Furthermore, the initial setup process was not simple because everything was in English and there were many things to see. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to manage over 50 properties, improving operational efficiency in a single environment and saving time through automation. The APIs and complete integrations help expand services, keeping my work updated with the latest developments. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12302670/official_response/edit) Hi Marco, Thank you for your detailed feedback. We’re delighted to hear that Guesty’s features, integrations, and user experience are supporting your company’s growth and that you see us as a strong partner. We also appreciate you highlighting the challenges with accounting for Italian regulations and the English-only setup. We’re committed to improving localization and onboarding to create a smoother experience for partners like you, and we’ll continue working hard to earn your trust. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: G2 invite on behalf of sellerAI Translated ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. External Consultant Mid-Market (51-1000 emp.) 2/17/2026 "Powerful Messaging, But Complicated Setup" 4.5/5 What do you like best about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties using booking channels like Booking.com. The messaging feature is very good, as it lets us drill down to send individual messages to clients, which helps streamline our communications and increase productivity. I appreciate Richard Murray's help with adopting certain parts of the software. Review collected by and hosted on G2.com. What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was complicated and quite difficult. A big issue is that Guesty won't integrate with our suppliers, so we end up having to manually load a lot of bookings and listings. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty allows us to sell over 250 properties and streamline our communications, increasing productivity. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12369674/official_response/edit) Hi Paul, Thank you so much for sharing your feedback with us. We are glad to hear that our messaging features and property management tools are helping you scale your business and increase productivity. It is also great to know that Richard Murray was able to provide the support you needed during your adoption of the software. We take your concerns regarding Booking.com integrations and supplier manual loading very seriously, as we are committed to building a reliable platform that simplifies your operations. Your trust is important to us, and we are working hard to refine these processes to better support your growth. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/22/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "The Single Best Decision for Our Vacation Rental Company" 5/5 What do you like best about Guesty? Guesty has been the most amazing solution for our vacation rental business needs. The customer support is fantastic. From the support tickets, to chats, to a dedicated account rep, we have been beyond impressed over the years. They have also continued to roll endless new and useful features. I would highly recommend them to any vacation rental manager! Review collected by and hosted on G2.com. What do you dislike about Guesty? Nothing, we have been fully satisfied with the service! Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Their ability to provide a command center for managing listings on various rental platforms is fabulous. They have a unified inbox as well - which is a life saver versus having to go between different inboxes on Airbnb, VRBO, etc. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12673326/official_response/edit) Hi there, Thank you for your kind words and for trusting Guesty to support your vacation rental business. We are honored to hear that our support team and dedicated account representative have made such a positive impact on your operations. It is wonderful to know that the unified inbox and command center are saving you time and helping you manage listings with ease. We look forward to continuing our partnership and delivering more features to help you grow. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: Organic ![Maor A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maor A.") MA Maor A. Small-Business (50 or fewer emp.) 4/15/2026 "Flexible Channel Integration, Needs Accounting Improvement" 4.5/5 What do you like best about Guesty? I like the flexibility that Guesty offers. I like that they connect to more channels than other PMS systems, which allows me to offer my properties on more channels and connect to more different software. Having the open API helps a lot because we are able to connect our internal system and get updates about our properties. I also like that they are continuing to innovate and come up with new things. Review collected by and hosted on G2.com. What do you dislike about Guesty? I think the accounting system needs work. I'm having to manually adjust numbers every month. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty solves communication issues with guests and channels, manages pricing and content updates effectively, and allows me to list properties on more channels. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12634430/official_response/edit) Hi Maor, Thank you for your thoughtful feedback. We are glad to hear that Guesty’s flexibility, open API, and channel connectivity are helping you grow and innovate. We truly value your trust and appreciate you highlighting where we can improve. Please know that we are committed to refining our accounting system to better support your operations and reduce manual work. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Megan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan R.") MR Megan R. Executive Assistant Small-Business (50 or fewer emp.) 5/25/2026 "Outstanding Support and a User-Friendly, Comprehensive Platform" 5/5 What do you like best about Guesty? The customer service at Guesty is extremely good. The team is helpful, friendly and very reachable. The platform is user-friendly and comprehensive. The training sessions we have received have all been very informative. Review collected by and hosted on G2.com. What do you dislike about Guesty? Nothing. The team are always working to bring more features to the platform, and respond to individual requests for additions/ changes. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? We are currently working on the accounting feature. Because of our specific requirements, we need the feature to be tailored differently to other companies/ nationalities and the team have been very helpful in investigating this. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12867320/official_response/edit) Hi Megan, Thank you for your kind words regarding our customer service and platform. We are thrilled to hear that our team has been helpful and that you find the training sessions informative. We truly value the trust you place in us, and we are committed to working closely with you to ensure our accounting features are tailored to meet your specific requirements. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Organic ![Julian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julian F.") JF Julian F. Small-Business (50 or fewer emp.) 1/21/2026 "Streamlined Property Management with Exceptional Support" 4/5 What do you like best about Guesty? I really like how Guesty manages my eight vacation rentals across different locations like France, the UK, and the USA. It helps me efficiently manage properties across different channels and prevents double bookings. I appreciate the simple communication flow it creates with guests and the good reporting tools and dashboard, which help me stay on top of everything. Guesty also keeps generating extra features that are innovative and help improve the rental business. I feel like Guesty offers the best distribution across the biggest platforms, which helps in appearing higher on platforms like Booking.com and Airbnb. Additionally, Guesty's onboarding process was really helpful, and the support from their team, including the responsive account manager, was good. Review collected by and hosted on G2.com. What do you dislike about Guesty? Sometimes Guesty is bringing in new features that are not quite ready to hit the ground running. It's great that they're doing that. It just shows that they're thinking of new things and ways to improve the product. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps me manage vacation rentals by preventing double bookings, integrating with major platforms for better distribution, and offering reporting tools for insights and improvements. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12239512/official_response/edit) Hi Julian, Thank you for sharing your thoughtful feedback about your experience managing your eight vacation rentals across France, the UK, and the USA with Guesty. We are incredibly pleased to hear that our platform is helping you with efficient multi-channel management, preventing double bookings, and providing you with simple guest communication and good reporting tools. It is also rewarding to know you feel you have the best distribution and that our onboarding and support, including your responsive account manager, have been helpful. We particularly appreciate your candid note regarding new features sometimes launching before they are fully polished. We understand the importance of stability and reliability, and we value your perspective on our commitment to innovation. Your feedback is crucial as we continuously refine our release process to ensure every new feature enhances your rental business smoothly from day one. Best regards, The Guesty Customer Experience Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rebecca B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca B.") RB Rebecca B. Director of Operations & Growth Small-Business (50 or fewer emp.) 4/23/2026 "Streamlines Operations with Stellar Support" 5/5 What do you like best about Guesty? I find Guesty to be an intuitive and easy-to-learn software, which is essential for effective property management. I really appreciate the fantastic support that Guesty offers. Their tech team is proactive and consistently pushes out new updates. The software has been very beneficial for my team, saving us a lot of time, energy, and reducing friction in our operations. The initial setup was also very easy, which was a huge plus. Review collected by and hosted on G2.com. What do you dislike about Guesty? It's a software in an emerging industry so there are always new things to be added. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty streamlines operations, providing a holistic view of our business and saving time, energy, and reducing friction. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12679313/official_response/edit) Hi Rebecca, Thank you so much for your kind words and for trusting Guesty to support your property management business. We are thrilled to hear that our software has been intuitive for your team and has helped reduce friction in your daily operations. It is our priority to provide proactive support and continuous updates, and knowing that this has saved you time and energy is incredibly rewarding for us. We appreciate your partnership and look forward to growing alongside you as the industry evolves. 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