--- title: Guesty Reviews meta\_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 118 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 118 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- ### Guesty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [(6 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [(3 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [(2 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Guesty ##### 1. Booking Management Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you like about Guesty? What I like about Guesty is that everything is centralized in one place, and all calendars are seamlessly synced. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you like about Guesty? It’s a one-stop shop for vacation rentals, covering everything from booking to guest communication and other day-to-day details. ##### 2. Customer Support Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) See Related User Reviews ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Helpful Staff—Hazel Has Been a Star" What do you like about Guesty? The staff are incredibly helpful and alwasy tend to my needs and answer any question i have Hazel in particular has been a star ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 3. Channel Management Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [ See 6 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 4. Automated Messaging Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you like about Guesty? I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ##### 5. Features Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ### 5 Cons or Disadvantages of Guesty ##### 1. Booking Issues Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you dislike about Guesty? If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or i ##### 2. Setup Difficulties Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you dislike about Guesty? The account setup and management side of it is more difficult than I expected. ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ##### 3. Slow Performance Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ![GLAN .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GLAN .") G GLAN . Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use, Stable Platform with Excellent Support" What do you dislike about Guesty? Some tools and apps can be slow at times, and certain actions often require too many clicks. ##### 4. Software Bugs Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [ See 3 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you dislike about Guesty? There are many small glitches, and you have to submit a support ticket to get them fixed. ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ##### 5. Expensive Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [ See 2 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 3.5/5 "Great Design but Needs Better Synchronization with the Booking Channels" What do you dislike about Guesty? The synchronization from Booking and Airbnb reservation data often gives issues. It's not possible to deduct the credit card fee from Booking from the ![Shalab S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalab S.") SS Shalab S. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Booking Management Made Effortless" What do you dislike about Guesty? Certain features might feel sluggish or require some time to open. The pricing structure could be more accommodating for smaller teams KL kevin l. 4/5/2026 "Solid Features Overshadowed by Poor Support" 0/5 What do you like best about Guesty? I find Guesty to be a solid product, with features that are essential for managing properties at scale. It effectively connects my operations across multiple channels, which is highly beneficial given the number of properties I handle. I like that it is one of the biggest software solutions available, offering more features and frequent updates compared to most property management software, making it a bit better. Guesty is usually ahead of the curve in this regard. Review collected by and hosted on G2.com. What do you dislike about Guesty? I'm really frustrated with the customer support. Despite confirming the cancellation of Guesty Shield multiple times, I kept getting charged for months. It's been four to five months of back and forth with no resolution on the billing issue. They even deactivated my account because of an unpaid invoice for a service I had already canceled. Their solution of paying the invoice and waiting for a credit back makes no sense. I did everything right by sending emails, making calls, and escalating the issue, and yet I am stuck in this loop. For one of the biggest PMS softwares, not being able to fix a billing issue in five months is just not acceptable. Every time I reach out, it feels like we're starting over with no real progress. If you're considering Guesty and need more than basic support, be prepared for a fight with no resolution. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to manage a couple hundred properties across multiple channels, integrating everything efficiently. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12588168/official_response/edit) Hi Kevin, Thank you for your feedback. We’re glad to hear that Guesty’s features and integrations are helping you manage your properties efficiently. We’re very sorry for the frustration caused by the Guesty Shield billing issue and the delays in resolving it. This is not the experience we want for our users. To help resolve this as quickly as possible, please share your contact details or reach out to our team directly so we can assist you personally. We appreciate your patience and the opportunity to make this right. Sincerely, The Guesty Customer Experience Team Validated ReviewerSource: Organic KL Kelly L. Owner Small-Business (50 or fewer emp.) 5/20/2026 "Easy Calendar and Handy Email Feature, but Support Rarely Resolves Issues" 3/5 What do you like best about Guesty? Calendar is easy to use, I like the email feature when it works for us. We often miss emails from our VRBO bookings. Review collected by and hosted on G2.com. What do you dislike about Guesty? Support services. I pay for phone support, but usually on hold for over an hour, just to have the person tell me that someone will get back to me. We go back and forth via email without getting a resolution. Poor support. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? New Success Manager we met with yesterday, she gave me hope that this will be worked out and successful, although it will be a challenge. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12845652/official_response/edit) Hi Kelly, Thank you for sharing your feedback with us. We’re glad to hear that you find the calendar easy to use and that some of the email features have been helpful for your operations. At the same time, we’re very sorry to hear about your experience with our support services. Long wait times and unresolved issues are not the level of support we aim to provide, especially when you are paying for phone support. We understand how frustrating it must be to go back and forth without getting a timely resolution. We’re encouraged to hear that your recent meeting with your new Success Manager gave you hope, and we appreciate the opportunity to continue improving your experience with us. Please share your contact details (name, email address, and phone number) so we can look into your concerns further and follow up with you directly. Sincerely, The Guesty Customer Experience Team Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alec D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alec D.") AD Alec D. Partner, CEO Small-Business (50 or fewer emp.) 3/10/2026 "Created to Handle High-Volume Operations, Strengthened by System Links and Responsive Assistance" 5/5 What do you like best about Guesty? One of the most valuable improvements for us has been how much more streamlined our operations feel overall. Instead of constantly double-checking systems or fixing sync issues, everything runs in the background the way it should. That consistency has allowed our team to focus more on growth, guest experience, and scaling the portfolio rather than dealing with day-to-day technical friction. Another standout has been the level of collaboration and guidance we received during the transition. The onboarding process felt organized and well-supported, with clear communication every step of the way. Having a team that was proactive, attentive, and genuinely invested in setting things up properly made a big difference. It turned what could have been a complicated rollout into a smooth and efficient process for everyone involved. Review collected by and hosted on G2.com. What do you dislike about Guesty? Since the platform offers a wide range of capabilities, there’s an initial learning phase before teams can fully take advantage of everything. It can take some time for new users to become comfortable navigating the system and understanding how all the pieces fit together. There’s also a bit of upfront work required to customize certain features so they align with your specific processes—particularly when managing a larger portfolio with multiple moving parts. Once that foundation is in place, though, everything becomes far more streamlined, and ongoing use feels smooth and manageable. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Adopting a new system has completely changed how we manage distribution across different booking platforms. Coordinating availability, pricing, and reservations across multiple channels used to require constant attention, especially with a large number of listings. Now, that process feels far more controlled and predictable. Updates carry through almost immediately, reservations are reflected accurately, and the types of synchronization problems that used to come up have largely disappeared. This has taken a significant operational burden off our team and reduced the need for manual checks throughout the day. For a portfolio of this scale, having dependable channel connectivity is a core requirement. It allows us to grow with confidence, knowing the backend is stable, and shifts our focus toward expansion and performance rather than troubleshooting inconsistencies. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12456195/official_response/edit) Hi Alec, Thank you for sharing your experience with us. We are truly pleased to hear that Guesty has helped streamline your operations and provided a reliable foundation for your portfolio's growth. Building a relationship based on trust and dependable support is our top priority, and knowing that our onboarding team and channel connectivity have made a significant difference for your business is incredibly rewarding. We are committed to continuing this partnership and supporting you as you scale and focus on delivering exceptional guest experiences. Best regards, The Guesty Customer Experience Team 3/31/2026 Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 4/24/2026 "Intuitive, Seamless Integrations and Top-Notch Support—Guesty Is Essential" 5/5 What do you like best about Guesty? Guesty is an essential part of our daily operations. The interface is intuitive, and the integrations with major booking platforms work seamlessly. Beyond the tech, the support team is top-notch - always professional, responsive, and genuinely invested in our success. It's a 5-star service that I'd recommend to anyone in the vacation rental industry. Review collected by and hosted on G2.com. What do you dislike about Guesty? I can’t think of any downsides off the top of my head. Issues do come up from time to time, but nothing that the Guesty support team or my account manager hasn’t been able to help me with. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? We’ve been with Guesty for years now, and it has benefited us greatly from an operational standpoint. It makes it easy to manage all of our listings across a range of platforms and audiences, which has helped keep our day-to-day work more organized and consistent. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12682775/official_response/edit) Hi there, Thank you so much for your kind words and for trusting Guesty to be an essential part of your daily operations. We are thrilled to hear that our intuitive interface and seamless integrations are supporting your success in the vacation rental industry. Knowing that our support team has made such a positive impact means the world to us as we are truly invested in your growth. We look forward to continuing this partnership and providing the 5 star service you deserve. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: Seller invite DL Deborah L. Owner Small-Business (50 or fewer emp.) 1/8/2026 "Streamlined, Reliable, and Highly Efficient Property Management Platform" 5/5 What do you like best about Guesty? Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management. Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com. What do you dislike about Guesty? One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps solve the challenge of efficiently managing short-term rental operations across multiple platforms by centralizing listings, automating guest communication, and streamlining booking management. It reduces the time and effort required to respond to inquiries, coordinate arrivals and departures, and maintain consistency across channels, allowing the business to operate more smoothly, professionally, and at scale. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12190080/official_response/edit) Hi Deborah, Thank you for the fantastic review! We’re thrilled to hear that Guesty has streamlined your operations, simplified multi-channel management, and enhanced your guest communication through automation. We also appreciate your feedback about the custom URL setup and will share this with our team as we work to improve the experience. Thanks again for choosing Guesty. We’re glad to support your growth! Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Reese B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reese B.") RB Reese B. Small-Business (50 or fewer emp.) 3/19/2026 "Streamlined Multi-Listing Management with Powerful Automation" 5/5 What do you like best about Guesty? I quite enjoy Guesty's message automation feature with its variables that help set up different flows for customer journeys. It allows for tailored communication, making my messages feel less automated, which is great for accommodating various booking times. The multi-calendar feature is another aspect I appreciate. It's useful for editing pricing and creating notes for cleaners. I also like the tag function on the calendar, which helps me organize listings by bed count efficiently. The invoicing and manual reservation features are very nice, as well as the distribution to other platforms. Overall, Guesty helps streamline operations and manage multiple channels effectively. Review collected by and hosted on G2.com. What do you dislike about Guesty? In the multi-calendar function, it would be great to have the ability to drag both vertically and horizontally to select dates across multiple properties at once. Also, having dynamic upsells and capturing customer info like emails through the guest app would be really helpful. It would be nice if we could bill for extras like early check-in or a late checkout directly through the app, with options for both one-time charges and per-night pricing. The task functionality is very basic compared to other softwares Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to streamline our distribution setup, manage communication across platforms, create manual reservations easily, and handle monthly charges for midterm stays efficiently. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12512160/official_response/edit) Hi Reese, Thank you for sharing such detailed and thoughtful feedback with us. We are glad to hear that features like message automation, the multi-calendar, and our distribution tools are helping you streamline your operations. Building a platform you can trust to manage your business efficiently is our top priority, and hearing how these tools support your customer journeys is incredibly rewarding. We also truly appreciate your specific suggestions regarding the multi-calendar functionality, dynamic upsells, and task management. Insights from experienced users like you are essential as we work to enhance our features and better serve your needs. We have shared your comments with our product team for further consideration. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Michael L C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L C.") MC Michael L C. Senior Manager, Global Talent Acquisition (Contractor) Cloud, Data Center, Infrastructure, Network Information Technology and Services Small-Business (50 or fewer emp.) 3/16/2026 "Effortless Reservations & Accounting Management" 5/5 What do you like best about Guesty? I really like the ease of use of Guesty. Once I learned how to use it, it's much easier than some of the other vacation rental management software I've used in the past. The accounting part is also something I use probably as much as anything else because of its accuracy. I can input invoices and receipts, and track them, which makes end-of-the-month reconciliation a breeze with just a one-button click. It used to take me twelve to sixteen hours to reconcile all of the expenses. Finally, the initial setup was very easy and the team was great to work with during onboarding. Review collected by and hosted on G2.com. What do you dislike about Guesty? What could be improved is the integration of a cohost program, having chat challenges with the business models getting them to work properly, but that's probably the only two things I've seen to have a consistent issue with. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to prevent double bookings, keep track of my forty plus properties, and simplify accounting. It saves me days in reconciliation. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12489594/official_response/edit) Hi Michael, Thank you so much for taking the time to share your experience with Guesty. We are thrilled to hear that our platform has simplified your vacation rental management and that our accounting tools have saved you so much valuable time each month. Building a reliable and efficient experience for our partners is our top priority, and we are glad our onboarding team could support you from the start. We also appreciate your feedback regarding the co-host program and chat functionality; insights like yours help us focus on the right improvements to better serve your business. We value your trust and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Organic LL Louis L. Small-Business (50 or fewer emp.) 3/13/2026 "Streamlined Property Management with Guesty" 5/5 What do you like best about Guesty? Implementing Guesty has been one of the best operational decisions I've made. I love how Guesty decentralizes reservations, calendars, guest messaging, automation rules, and financial reporting into a single interface, saving me countless hours and preventing potential headaches. The multichannel synchronization works seamlessly with major booking platforms, keeping calendars accurate and preventing double bookings. I really appreciate the automation capability, as Guesty allows you to create workflows for guest messaging, task assignments, and operational triggers. The reporting and analytics tool is extremely valuable. It ensures guests always receive timely communication without requiring manual intervention from staff. The task management features help coordinate cleaners, maintenance, and internal teams so everyone knows exactly what to do next. Overall, setting up Guesty was very easy. Also specifically working with Tatiana Martinez was incredibly efficient. Review collected by and hosted on G2.com. What do you dislike about Guesty? It would be great if there was a tool to dispatch reservations to different units so as to minimize vacancy. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty decentralizes reservations, calendars, messaging, automations, and reporting in one place, saving me time and preventing double bookings. Its multichannel sync and automation enhance efficiency, ensuring accurate schedules and timely guest communication without manual effort. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12478654/official_response/edit) Hi Louis, Thank you for your detailed feedback and for choosing Guesty as your operational partner. We are thrilled to hear that the multichannel synchronization and automation tools are saving you valuable time and that your experience with Tatiana Martinez was so positive. Building a platform that simplifies workflows while providing reliable results is our top priority. We also appreciate the suggestion regarding a tool for dispatching reservations to minimize vacancy; feedback like yours is essential as we continue to enhance features to better serve business needs. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Karina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina M.") KM Karina M. Real Estate Broker Small-Business (50 or fewer emp.) 3/9/2026 "Centralized Communication with Steep Setup Curve" 3/5 What do you like best about Guesty? I like how easy it is to find the calendar for all properties in one page, and the communication with guests in general through Guesty. It helps a lot by providing one place for communication with guests from different platforms. Review collected by and hosted on G2.com. What do you dislike about Guesty? I find the general reports for the host are challenging. It's very hard to consolidate all payments and rental information to ensure the owner statement is correct. I haven't been able to use the owner statement yet because it doesn't really give the correct income. Also, taxes are a challenge; the way taxes show for each channel is very hard to manage correctly. I 'bought' Guesty to link several channels, but since each channel is so different, it feels very hard to manage the information from one place. Right now, we're only linked with VRBO and Airbnb. It's already tough to ensure both channels show all information correctly and have the desired cancellation policies. I think there should be a detailed document helping the host set up best practices for each platform. Just being able to connect all from one place isn't enough. Also, even with using Guesty's complete service, we need significant time to learn how to set up everything properly. The onboarding isn't enough since each channel is so different. We should onboard one channel at a time and have a good guide for each. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to manage rental properties, keeping all guest communication from different platforms in one place. It's easy to find the calendar for all properties on one page, simplifying communication overall. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12455537/official_response/edit) Hi Katrina, Thank you for sharing such detailed feedback about your experience with Guesty. We’re glad to hear that you find it easy to view all your property calendars in one place and that our platform helps streamline communication with guests across different channels. We also appreciate your honest insights about the challenges you’ve faced with reports, owner statements, taxes, and managing multiple channels. We understand how important accurate financial reporting and clear onboarding guidance are, and your suggestions about detailed platform-specific setup guides and step-by-step channel onboarding are very valuable. We’re constantly working to improve our tools and resources, and feedback like yours helps us prioritize enhancements. If you’d like, we’d be happy to connect directly to discuss best practices and provide additional guidance to make managing multiple channels smoother. Please feel free to share your email address, phone number, and a preferred time for us to reach out. Thank you again for taking the time to provide thoughtful feedback. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. Board Member Mid-Market (51-1000 emp.) 3/3/2026 "Highly Flexible Tool with Exceptional API Integration" 4/5 What do you like best about Guesty? I think the best thing about Guesty is that it's truly API first, which means you can extract everything you need in a very easy way. This makes it stand out in the industry. I also appreciate the flexibility that Guesty provides, allowing me to create fields on reservations, subunits, and multi-units, which helps in molding it to our needs. Other property management systems are often restricted, but Guesty offers easy access and flexibility. Another aspect I like is the support I get from the Guesty team, particularly their ability to listen and develop based on the requirements we have, collaborating effectively with the development team. I've really enjoyed the partnership with Yoav and the product team in APAC for their dedication to deliver on our needs. Review collected by and hosted on G2.com. What do you dislike about Guesty? Guesty is still growing really fast, and while they're trying to get into the full hotel space, they're not quite there yet. There is a lot to be done from a revenue recognition perspective. And sometimes, Guesty goes a bit too fast. They roll out so many different features quickly, which is a bit of their own downfall because those features don't come with enough announcement or enough training. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty as our property management system for our digitally led hotel and serviced apartments / corporate housing product, benefiting from its API-first flexibility to integrate with our tech stack, allowing custom solutions and adapting to diverse industry needs. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12435351/official_response/edit) Hi Jeff, Thank you for sharing such detailed feedback about your experience with Guesty. We are thrilled to hear that our API-first approach and platform flexibility are helping you mold the system to your specific needs. It is also wonderful to know that your partnership with our product teams in APAC has been so productive; we truly value the opportunity to listen and develop solutions alongside you. We also appreciate your honest insights regarding our growth into the hotel space and our feature rollout process. Building trust through transparency and better training is a top priority for us, and we are committed to improving how we support you as we continue to evolve together. 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