--- title: Guesty Reviews meta\_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 118 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 118 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- ### Guesty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [(8 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [(6 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [(5 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [(4 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [(3 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [(2 mentions)](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Guesty ##### 1. Booking Management Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366390&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you like about Guesty? What I like about Guesty is that everything is centralized in one place, and all calendars are seamlessly synced. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you like about Guesty? It’s a one-stop shop for vacation rentals, covering everything from booking to guest communication and other day-to-day details. ##### 2. Customer Support Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. [ See 8 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405651&qs=pros-and-cons#reviews) See Related User Reviews ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Helpful Staff—Hazel Has Been a Star" What do you like about Guesty? The staff are incredibly helpful and alwasy tend to my needs and answer any question i have Hazel in particular has been a star ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 3. Channel Management Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. [ See 6 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366344&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ##### 4. Automated Messaging Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405658&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you like about Guesty? I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ##### 5. Features Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. [ See 5 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457917&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you like about Guesty? I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you like about Guesty? The support from our CSM and the large variety of features outside of the standard channel management. ### 5 Cons or Disadvantages of Guesty ##### 1. Booking Issues Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405648&qs=pros-and-cons#reviews) See Related User Reviews ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ![APOM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "APOM O.") AO APOM O. Small-Business (50 or fewer emp.) 5.0/5 "Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management" What do you dislike about Guesty? If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or i ##### 2. Setup Difficulties Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2405646&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A One-Stop Shop for Vacation Rentals, Booking to Guest Communication" What do you dislike about Guesty? The account setup and management side of it is more difficult than I expected. ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Messaging, But Complicated Setup" What do you dislike about Guesty? I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was compli ##### 3. Slow Performance Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. [ See 4 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366456&qs=pros-and-cons#reviews) See Related User Reviews ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ![GLAN .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GLAN .") G GLAN . Small-Business (50 or fewer emp.) 4.0/5 "Easy to Use, Stable Platform with Excellent Support" What do you dislike about Guesty? Some tools and apps can be slow at times, and certain actions often require too many clicks. ##### 4. Software Bugs Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. [ See 3 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2457837&qs=pros-and-cons#reviews) See Related User Reviews ![Deborah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah M.") DM Deborah M. Small-Business (50 or fewer emp.) 3.5/5 "Centralized Platform with Seamlessly Synced Calendars" What do you dislike about Guesty? There are many small glitches, and you have to submit a support ticket to get them fixed. ![Rowes R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowes R.") RR Rowes R. Small-Business (50 or fewer emp.) 5.0/5 "Facilitates Seamless Communication and Payment" What do you dislike about Guesty? The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be b ##### 5. Expensive Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. [ See 2 mentions ](https://www.g2.com/products/guesty/reviews?filters%5Bsentiment_snippet%5D=2366426&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 3.5/5 "Great Design but Needs Better Synchronization with the Booking Channels" What do you dislike about Guesty? The synchronization from Booking and Airbnb reservation data often gives issues. It's not possible to deduct the credit card fee from Booking from the ![Shalab S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalab S.") SS Shalab S. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Booking Management Made Effortless" What do you dislike about Guesty? Certain features might feel sluggish or require some time to open. The pricing structure could be more accommodating for smaller teams ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 8/4/2026 "Guesty Is Easy, Flexible, and a Perfect Fit for Our Business" 5/5 What do you like best about Guesty? Guesty is easy to use and very flexible, which fits our business needs well. Review collected by and hosted on G2.com. What do you dislike about Guesty? It’s difficult to connect with human support. The company recently added AI, which is great for quick answers, but when I have detailed or complex issues, it’s hard to get them resolved quickly. The AI also takes up time trying to troubleshoot problems that aren’t solvable through a support article. Phone support is also difficult to connect with an agent. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty solves many problems for our business, making it easier to respond to guests inquires, make changes to reservations, and have full visibility into every part of the business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Facundo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Facundo P.") FP Facundo P. General Manager Small-Business (50 or fewer emp.) 8/10/2026 "Robust Functionality and a Standout API" 5/5 What do you like best about Guesty? Guesty offers a strong combination of functionality and robustness. Another highlight is the wide variety of channels and partners it supports. For me, though, the best part is the API. Review collected by and hosted on G2.com. What do you dislike about Guesty? The only part that didn’t feel very user-friendly was the UX, but fortunately it has since been upgraded. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty is our core system, and all of our operations are based on Guesty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cory M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory M.") CM Cory M. COO Mid-Market (51-1000 emp.) 4/30/2026 "Empowered Our Multi-Country Property Management" 4/5 What do you like best about Guesty? I like Guesty because the multi-calendar and unified inbox are very good and continue to improve. They're essential for our day-to-day functioning, and they perform really well. We can rely on them for our 24/7 operations with guest management and bookings. Another feature I appreciate is the guest analytics, which have become free and are now easier to use. It really helps with planning and understanding business performance. The review tracking feature helps our operations team stay updated on focus areas by unit. Overall, these core features are super valuable. Review collected by and hosted on G2.com. What do you dislike about Guesty? I didn't like Guesty's accounting system. It used to be really clunky, super bad, and was time-consuming and manual a couple of years ago. It might be better now but wasn't good then. Also, the Guesty API has reliability issues, with updates not being well published and happening at inconvenient times, causing system failures. Lastly, there's some rigidity in the listing configurations, such as taxes across OTAs and the ability to vary guest fees like damage waivers depending on the length of stay. There's room for improvement for more flexibility in these areas. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty for property management, organizing listings, and guest communication. The multi-calendar, unified inbox, and syncing with different OTAs streamline operations and ensure seamless management across locations. Guest analytics aid in planning and tracking performance, enhancing our short-term rental business. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12718938/official_response/edit) Hi Cory, Thank you for sharing your detailed feedback with us. We are glad to hear that the multi-calendar, unified inbox, and analytics are providing the reliability you need for your daily operations. We appreciate your honest input regarding the accounting system and API reliability. Please know that we are committed to continuous improvement and are working hard to enhance our flexibility with listing configurations and system stability to better support your business growth. Best regards, The Guesty Customer Experience Team Validated ReviewerIncentivizedSource: G2 invite ![Rick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick S.") RS Rick S. Founder Small-Business (50 or fewer emp.) 4/15/2026 "Frustrating Support Overshadows Decent Features" 1.5/5 What do you like best about Guesty? Integrations and one-stop platform for everything needed for managing STR's. Pricing is reasonable and UI/UX is getting better on the desktop. The mobile app is clunky at best. Performance is moderate. Review collected by and hosted on G2.com. What do you dislike about Guesty? I really don't like the customer support with Guesty. Trying to get help is like pulling teeth, and it’s super frustrating. I set up payment processing and confirmed everything, but for over three months, payments of $25,000 haven’t made it to my bank account. I contacted support through all channels, started tickets, and even talked to someone who said they'd escalate it, but it's been several business days without a response. This issue is huge for a small business like mine. Also, they offshore their support to the Philippines and getting answers or callbacks is just a nightmare. Their pricing optimizer isn't great either; it’s not accurate and always needs manual adjustments. It either sets prices too high or too low, causing me to lose reservations or leave money on the table. Payment processing is a mess when it doesn't work right, and there’s no way to get support. Honestly, nothing stands out positively if there’s no customer support. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Right now, Guesty isn't solving any problems for me. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12636058/official_response/edit) Hi Rick, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns, especially regarding support and payment processing. We are currently reviewing this matter, and your Customer Success Manager will be in touch with you directly to follow up and assist further. We appreciate your patience while we work to address this. Sincerely, The Guesty Customer Experience Team 4/28/2026 Current UserValidated ReviewerSource: Organic ![Jodi & Tamar .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jodi & Tamar .") J Jodi & Tamar . CEO Small-Business (50 or fewer emp.) 4/28/2026 "Exceptional Personalized Support That Makes a Difference" 5/5 What do you like best about Guesty? I like the individual support I get from my account manger Ram Cheriyath, anytime I have an issue or concern he helps me work the process out and get answers - that is huge in working with a PMS Review collected by and hosted on G2.com. What do you dislike about Guesty? System can be glitchy at times, fixed for a bit then goes back to having issues - for example the ribbon calendar if you scroll backwards to another date it jumps 6 months; also I have had to buy other technology in order to get the systems in place I need, like accounting and tasks Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Unified calendar, integrations with other softwares to streamline my businesses; great distribution as well with reservation channels Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12703001/official_response/edit) Hi Jodi & Tamar, Thank you for being a valued partner and sharing your experience. It is wonderful to know that Ram has been a reliable resource for you and that our core features like the unified calendar are helping your business grow. We take your feedback about the system glitches and specific feature needs seriously as we strive to earn your continued trust. We are dedicated to refining these areas to ensure you have the seamless experience you deserve. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: Seller invite ![Jomar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jomar P.") JP Jomar P. Reservationist Small-Business (50 or fewer emp.) 8/5/2026 "Unified Inbox and Near-Complete CRM for Managing Listings, Policies, and Pricing" 5/5 What do you like best about Guesty? Guesty offers a unified inbox which has all the messages from different OTAs. It's almost a complete CRM tool where you can manage your property listings, policies, prices, etc. Review collected by and hosted on G2.com. What do you dislike about Guesty? They're updating the interface almost every quarter but I think it's for the better. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? We'll, I think Guesty is currently working on the AI Agents which will make our job easier for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite FL Francois L. Small-Business (50 or fewer emp.) 4/23/2026 "Centralized Management with Stellar Support" 5/5 What do you like best about Guesty? I love that the platform allows me to integrate with all other big player platforms, and it's centralized. I even managed a custom integration with my accounting software through OpenAI, which I prefer using over the standard accounting options. I also find that it's integrated with Beyond for dynamic pricing, which I prefer over Guesty's dynamic pricing due to my specific requirements. Managing listings, locks, and pricing is very straightforward, and I appreciate how new features continually come out and make my life better. The initial setup was quite easy for me, even for someone without much experience in software implementation—it isn't that hard. Review collected by and hosted on G2.com. What do you dislike about Guesty? There are so many taxes in Quebec that need to be recalculated, and I'd rather recalculate them through my customization. The accounting part hasn't been tested too much by me, but there are issues with platforms like Booking.com and Vrbo not calculating taxes properly. The taxes aren't necessarily right on the guest portfolio, so I have to recalculate everything based on what the guest paid and readjust some taxes. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty integrates with major platforms and my accounting software, centralizing operations. It addresses issues quickly, keeping my multiple listings running smoothly. I manage pricing and other tasks, and their continuous feature updates improve my experience. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12679272/official_response/edit) Hi Francois, Thank you for sharing such detailed feedback. We are thrilled to hear that you find the platform centralized and user-friendly, and it is impressive to see how you have leveraged OpenAI for your custom accounting integration. We also appreciate you bringing the tax calculation challenges in Quebec to our attention. Building reliable tools for complex regional requirements is a priority, and we are committed to improving how these sync across platforms like Booking.com and Vrbo. Your insights help us grow and better support your business. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Roberto M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto M.") RM Roberto M. Co-Founder Real Estate Small-Business (50 or fewer emp.) 11/9/2025 "Powerful platform and integrations, but recurring billing issues and poor follow-through" 1/5 What do you like best about Guesty? One new positive since my previous review is that Guesty appears to be rolling out a much more user-friendly interface. I still do not have the updated inbox on my account, but it looks like a strong step in the right direction. That stands out to me because the previous version, especially the inbox, felt quite dated. I also came away with a stronger impression of Guesty as an industry leader after attending GuestyVal. They are clearly investing in community and in bringing operators together, which gives the brand more depth than just being a software tool. That was a very positive signal for me. Beyond that, the reasons I originally liked the platform are still there: strong multi-channel management, automations, integrations, and centralized operational control. Review collected by and hosted on G2.com. What do you dislike about Guesty? Guesty needs to improve billing accuracy, contract compliance, and follow-through. I purchased Guesty Shield, but the amounts charged were not honored according to the agreement. This is not the first time I have had a billing problem with them, so at this point it feels less like an isolated mistake and more like a recurring issue. What makes it worse is the lack of proper follow-up: resolution is slow, updates are inconsistent, and neither support nor the account manager seems to take clear ownership of the issue. For something as sensitive as billing, that creates unnecessary friction and weakens trust in the platform. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps me distribute listings across multiple channels, adjust pricing quickly, centralize all communication, add useful operational add-ons like insurance, and manage everything with less friction and fewer mistakes. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-11934229/official_response/edit) Hi Roberto, Thank you for taking the time to share such detailed and thoughtful feedback. We’re glad to hear that Guesty’s feature set, automations, integrations, and centralized management tools are adding real value to your operations, and we appreciate you clarifying that the billing issue was ultimately resolved. We also recognize your concerns around communication consistency during billing and tier changes, onboarding timelines, and the inbox experience for multi-property operators. Your feedback is important to us and has been shared with our product and operations teams as we continue to improve scalability, usability, and support. Thank you for your transparency and for helping us make Guesty better. Best regards, The Guesty Customer Experience Team 4/18/2026 Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/24/2026 "Outstanding Support and Powerful Features, Needs Task System Improvement" 5/5 What do you like best about Guesty? I use Guesty for property management, and it's been a great service, especially with the support from the Guesty team. Our customer success manager, Anna Lorea, has been excellent, making it a great platform so far. One of my favorite parts is that Guesty is very quick to work on improvements whenever we need help or have a suggestion. It helps us aggregate all bookings and calendars, assists with accounting, task automation, guest communication, and owner portals, and much more. These features have been really valuable to me. Review collected by and hosted on G2.com. What do you dislike about Guesty? Accounting could be better. The task system could be improved, specifically with Breezeway. We send out maintenance folks through Breezeway. And I think if we could do it all via Guesty, have a more dynamic and robust task system, it will be great. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps us aggregate bookings, manage calendars, aids in accounting, automates tasks, facilitates guest communication, and offers owner portals. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-13024451/official_response/edit) Hi there, Thank you for your thoughtful feedback and for being a part of the Guesty community. We are thrilled to hear that Anna Lorea has been such a helpful partner in your success and that our platform is helping you streamline your property management. We truly value your suggestions regarding the accounting and task systems, and we are committed to continuously improving our integration with Breezeway and our internal features to better serve your business needs. Building a robust, reliable platform for you is our top priority. Best regards, The Guesty Customer Experience Team Validated ReviewerIncentivizedSource: Seller invite GL Gabriele L. Director Small-Business (50 or fewer emp.) 1/20/2026 "Guesty Channel manager review" 5/5 What do you like best about Guesty? We switched to Guesty from Hostaway, and the primary driver was strategic: we needed more sophisticated tools to support our direct booking channel. With our previous provider, we couldn't isolate damage protection for our direct bookings, which was a major operational headache and unnecessary expense. Guesty Shield was the solution we were looking for. It allows us to offer and monetize damage protection specifically for our website bookings—something that's essential for profitability and peace of mind. While the initial setup took some time, the channel manager is now working well and the platform's capabilities are a clear upgrade for our business needs. Review collected by and hosted on G2.com. What do you dislike about Guesty? I'm very happy with guesty. Looking forward to see future releases. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? 📌 1. Fragmented Operations Without a central system, you’d need separate tools for: Booking calendars Guest communication Payments Task assignment Reporting Guesty combines all of these into one dashboard, so you don’t have to switch between multiple apps or spreadsheets. 📌 2. Managing Multiple Booking Channels If you list on Airbnb, Booking.com, Vrbo, etc., keeping calendars and availability in sync manually is time-consuming and error-prone (leading to double bookings). Guesty’s channel management automatically synchronises listings across platforms. 📌 3. Manual Communication Responding to guest inquiries, confirmations, check-in instructions and follow-ups can take a huge amount of time. Guesty offers unified messaging and automated responses so you don’t have to manually reply to every message. 📌 4. Routine Task Overload Preparing properties for guests involves cleaning schedules, maintenance, and coordination with teams. Guesty lets you automate and assign tasks with rules and reminders. 📌 5. Pricing & Revenue Complexity Figuring out optimal pricing across seasons and listings manually is hard. Guesty includes tools to help dynamically adjust rates for occupancy and revenue optimisation. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12238569/official_response/edit) Hi Gabriele, Thank you for sharing your experience! We’re thrilled to hear that Guesty Shield and our direct booking capabilities have been a strong fit for your business and helped solve a key operational challenge. It’s great to know the channel manager is now running smoothly and that you’re seeing clear value in the platform. We truly appreciate your trust in Guesty and are excited to continue delivering new features and improvements in future releases. 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