--- title: Guesty Reviews meta\_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 116 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 116 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Guesty Reviews & Product Details Visit Website Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations * * * Product Website Guesty Seller [Guesty](https://www.g2.com/sellers/guesty) Discussions [Guesty Community](https://www.g2.com/products/guesty/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Overview by Yoni Sharon Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/guesty/pricing) ## Guesty Integrations (22) What do users say about integrations? Verified by Guesty [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airbnb ](https://www.g2.com/products/airbnb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AirDNA ](https://www.g2.com/products/airdna-airdna/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Besty AI ](https://www.g2.com/products/besty-ai-besty-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Beyond ](https://www.g2.com/products/beyond-beyond/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Booking.com for Business ](https://www.g2.com/products/booking-com-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Breezeway ](https://www.g2.com/products/breezeway/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChargeAutomation ](https://www.g2.com/products/chargeautomation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CheKin ](https://www.g2.com/products/chekin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Conduit ](https://www.g2.com/products/conduit-2026-07-09/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google ](https://www.g2.com/products/google-google/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hostaway ](https://www.g2.com/products/hostaway/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Operto Guest ](https://www.g2.com/products/operto-guest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PriceLabs ](https://www.g2.com/products/pricelabs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Time ](https://www.g2.com/products/quickbooks-time/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rentals United ](https://www.g2.com/products/rentals-united/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Reva ](https://www.g2.com/products/reva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe ](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SuiteOp ](https://www.g2.com/products/suiteop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TurnoverBnB ](https://www.g2.com/products/turnoverbnb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wheelhouse ](https://www.g2.com/products/wheelhouse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Alec D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alec D.") AD Alec D. Partner, CEO Small-Business (50 or fewer emp.) 3/10/2026 "Created to Handle High-Volume Operations, Strengthened by System Links and Responsive Assistance" 5/5 What do you like best about Guesty? One of the most valuable improvements for us has been how much more streamlined our operations feel overall. Instead of constantly double-checking systems or fixing sync issues, everything runs in the background the way it should. That consistency has allowed our team to focus more on growth, guest experience, and scaling the portfolio rather than dealing with day-to-day technical friction. Another standout has been the level of collaboration and guidance we received during the transition. The onboarding process felt organized and well-supported, with clear communication every step of the way. Having a team that was proactive, attentive, and genuinely invested in setting things up properly made a big difference. It turned what could have been a complicated rollout into a smooth and efficient process for everyone involved. Review collected by and hosted on G2.com. What do you dislike about Guesty? Since the platform offers a wide range of capabilities, there’s an initial learning phase before teams can fully take advantage of everything. It can take some time for new users to become comfortable navigating the system and understanding how all the pieces fit together. There’s also a bit of upfront work required to customize certain features so they align with your specific processes—particularly when managing a larger portfolio with multiple moving parts. Once that foundation is in place, though, everything becomes far more streamlined, and ongoing use feels smooth and manageable. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Adopting a new system has completely changed how we manage distribution across different booking platforms. Coordinating availability, pricing, and reservations across multiple channels used to require constant attention, especially with a large number of listings. Now, that process feels far more controlled and predictable. Updates carry through almost immediately, reservations are reflected accurately, and the types of synchronization problems that used to come up have largely disappeared. This has taken a significant operational burden off our team and reduced the need for manual checks throughout the day. For a portfolio of this scale, having dependable channel connectivity is a core requirement. It allows us to grow with confidence, knowing the backend is stable, and shifts our focus toward expansion and performance rather than troubleshooting inconsistencies. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12456195/official_response/edit) Hi Alec, Thank you for sharing your experience with us. We are truly pleased to hear that Guesty has helped streamline your operations and provided a reliable foundation for your portfolio's growth. Building a relationship based on trust and dependable support is our top priority, and knowing that our onboarding team and channel connectivity have made a significant difference for your business is incredibly rewarding. We are committed to continuing this partnership and supporting you as you scale and focus on delivering exceptional guest experiences. Best regards, The Guesty Customer Experience Team 3/31/2026 Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 4/24/2026 "Intuitive, Seamless Integrations and Top-Notch Support—Guesty Is Essential" 5/5 What do you like best about Guesty? Guesty is an essential part of our daily operations. The interface is intuitive, and the integrations with major booking platforms work seamlessly. Beyond the tech, the support team is top-notch - always professional, responsive, and genuinely invested in our success. It's a 5-star service that I'd recommend to anyone in the vacation rental industry. Review collected by and hosted on G2.com. What do you dislike about Guesty? I can’t think of any downsides off the top of my head. Issues do come up from time to time, but nothing that the Guesty support team or my account manager hasn’t been able to help me with. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? We’ve been with Guesty for years now, and it has benefited us greatly from an operational standpoint. It makes it easy to manage all of our listings across a range of platforms and audiences, which has helped keep our day-to-day work more organized and consistent. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12682775/official_response/edit) Hi there, Thank you so much for your kind words and for trusting Guesty to be an essential part of your daily operations. We are thrilled to hear that our intuitive interface and seamless integrations are supporting your success in the vacation rental industry. Knowing that our support team has made such a positive impact means the world to us as we are truly invested in your growth. We look forward to continuing this partnership and providing the 5 star service you deserve. Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerSource: Seller invite DL Deborah L. Owner Small-Business (50 or fewer emp.) 1/8/2026 "Streamlined, Reliable, and Highly Efficient Property Management Platform" 5/5 What do you like best about Guesty? Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management. Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com. What do you dislike about Guesty? One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty helps solve the challenge of efficiently managing short-term rental operations across multiple platforms by centralizing listings, automating guest communication, and streamlining booking management. It reduces the time and effort required to respond to inquiries, coordinate arrivals and departures, and maintain consistency across channels, allowing the business to operate more smoothly, professionally, and at scale. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12190080/official_response/edit) Hi Deborah, Thank you for the fantastic review! We’re thrilled to hear that Guesty has streamlined your operations, simplified multi-channel management, and enhanced your guest communication through automation. We also appreciate your feedback about the custom URL setup and will share this with our team as we work to improve the experience. Thanks again for choosing Guesty. We’re glad to support your growth! Best regards, The Guesty Customer Experience Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Reese B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reese B.") RB Reese B. Small-Business (50 or fewer emp.) 3/19/2026 "Streamlined Multi-Listing Management with Powerful Automation" 5/5 What do you like best about Guesty? I quite enjoy Guesty's message automation feature with its variables that help set up different flows for customer journeys. It allows for tailored communication, making my messages feel less automated, which is great for accommodating various booking times. The multi-calendar feature is another aspect I appreciate. It's useful for editing pricing and creating notes for cleaners. I also like the tag function on the calendar, which helps me organize listings by bed count efficiently. The invoicing and manual reservation features are very nice, as well as the distribution to other platforms. Overall, Guesty helps streamline operations and manage multiple channels effectively. Review collected by and hosted on G2.com. What do you dislike about Guesty? In the multi-calendar function, it would be great to have the ability to drag both vertically and horizontally to select dates across multiple properties at once. Also, having dynamic upsells and capturing customer info like emails through the guest app would be really helpful. It would be nice if we could bill for extras like early check-in or a late checkout directly through the app, with options for both one-time charges and per-night pricing. The task functionality is very basic compared to other softwares Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to streamline our distribution setup, manage communication across platforms, create manual reservations easily, and handle monthly charges for midterm stays efficiently. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12512160/official_response/edit) Hi Reese, Thank you for sharing such detailed and thoughtful feedback with us. We are glad to hear that features like message automation, the multi-calendar, and our distribution tools are helping you streamline your operations. Building a platform you can trust to manage your business efficiently is our top priority, and hearing how these tools support your customer journeys is incredibly rewarding. We also truly appreciate your specific suggestions regarding the multi-calendar functionality, dynamic upsells, and task management. Insights from experienced users like you are essential as we work to enhance our features and better serve your needs. We have shared your comments with our product team for further consideration. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Michael L C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L C.") MC Michael L C. Senior Manager, Global Talent Acquisition (Contractor) Cloud, Data Center, Infrastructure, Network Information Technology and Services Small-Business (50 or fewer emp.) 3/16/2026 "Effortless Reservations & Accounting Management" 5/5 What do you like best about Guesty? I really like the ease of use of Guesty. Once I learned how to use it, it's much easier than some of the other vacation rental management software I've used in the past. The accounting part is also something I use probably as much as anything else because of its accuracy. I can input invoices and receipts, and track them, which makes end-of-the-month reconciliation a breeze with just a one-button click. It used to take me twelve to sixteen hours to reconcile all of the expenses. Finally, the initial setup was very easy and the team was great to work with during onboarding. Review collected by and hosted on G2.com. What do you dislike about Guesty? What could be improved is the integration of a cohost program, having chat challenges with the business models getting them to work properly, but that's probably the only two things I've seen to have a consistent issue with. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to prevent double bookings, keep track of my forty plus properties, and simplify accounting. It saves me days in reconciliation. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12489594/official_response/edit) Hi Michael, Thank you so much for taking the time to share your experience with Guesty. We are thrilled to hear that our platform has simplified your vacation rental management and that our accounting tools have saved you so much valuable time each month. Building a reliable and efficient experience for our partners is our top priority, and we are glad our onboarding team could support you from the start. We also appreciate your feedback regarding the co-host program and chat functionality; insights like yours help us focus on the right improvements to better serve your business. We value your trust and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Organic LL Louis L. Small-Business (50 or fewer emp.) 3/13/2026 "Streamlined Property Management with Guesty" 5/5 What do you like best about Guesty? Implementing Guesty has been one of the best operational decisions I've made. I love how Guesty decentralizes reservations, calendars, guest messaging, automation rules, and financial reporting into a single interface, saving me countless hours and preventing potential headaches. The multichannel synchronization works seamlessly with major booking platforms, keeping calendars accurate and preventing double bookings. I really appreciate the automation capability, as Guesty allows you to create workflows for guest messaging, task assignments, and operational triggers. The reporting and analytics tool is extremely valuable. It ensures guests always receive timely communication without requiring manual intervention from staff. The task management features help coordinate cleaners, maintenance, and internal teams so everyone knows exactly what to do next. Overall, setting up Guesty was very easy. Also specifically working with Tatiana Martinez was incredibly efficient. Review collected by and hosted on G2.com. What do you dislike about Guesty? It would be great if there was a tool to dispatch reservations to different units so as to minimize vacancy. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty decentralizes reservations, calendars, messaging, automations, and reporting in one place, saving me time and preventing double bookings. Its multichannel sync and automation enhance efficiency, ensuring accurate schedules and timely guest communication without manual effort. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12478654/official_response/edit) Hi Louis, Thank you for your detailed feedback and for choosing Guesty as your operational partner. We are thrilled to hear that the multichannel synchronization and automation tools are saving you valuable time and that your experience with Tatiana Martinez was so positive. Building a platform that simplifies workflows while providing reliable results is our top priority. We also appreciate the suggestion regarding a tool for dispatching reservations to minimize vacancy; feedback like yours is essential as we continue to enhance features to better serve business needs. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Karina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina M.") KM Karina M. Real Estate Broker Small-Business (50 or fewer emp.) 3/9/2026 "Centralized Communication with Steep Setup Curve" 3/5 What do you like best about Guesty? I like how easy it is to find the calendar for all properties in one page, and the communication with guests in general through Guesty. It helps a lot by providing one place for communication with guests from different platforms. Review collected by and hosted on G2.com. What do you dislike about Guesty? I find the general reports for the host are challenging. It's very hard to consolidate all payments and rental information to ensure the owner statement is correct. I haven't been able to use the owner statement yet because it doesn't really give the correct income. Also, taxes are a challenge; the way taxes show for each channel is very hard to manage correctly. I 'bought' Guesty to link several channels, but since each channel is so different, it feels very hard to manage the information from one place. Right now, we're only linked with VRBO and Airbnb. It's already tough to ensure both channels show all information correctly and have the desired cancellation policies. I think there should be a detailed document helping the host set up best practices for each platform. Just being able to connect all from one place isn't enough. Also, even with using Guesty's complete service, we need significant time to learn how to set up everything properly. The onboarding isn't enough since each channel is so different. We should onboard one channel at a time and have a good guide for each. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty to manage rental properties, keeping all guest communication from different platforms in one place. It's easy to find the calendar for all properties on one page, simplifying communication overall. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12455537/official_response/edit) Hi Katrina, Thank you for sharing such detailed feedback about your experience with Guesty. We’re glad to hear that you find it easy to view all your property calendars in one place and that our platform helps streamline communication with guests across different channels. We also appreciate your honest insights about the challenges you’ve faced with reports, owner statements, taxes, and managing multiple channels. We understand how important accurate financial reporting and clear onboarding guidance are, and your suggestions about detailed platform-specific setup guides and step-by-step channel onboarding are very valuable. We’re constantly working to improve our tools and resources, and feedback like yours helps us prioritize enhancements. If you’d like, we’d be happy to connect directly to discuss best practices and provide additional guidance to make managing multiple channels smoother. Please feel free to share your email address, phone number, and a preferred time for us to reach out. Thank you again for taking the time to provide thoughtful feedback. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. Board Member Mid-Market (51-1000 emp.) 3/3/2026 "Highly Flexible Tool with Exceptional API Integration" 4/5 What do you like best about Guesty? I think the best thing about Guesty is that it's truly API first, which means you can extract everything you need in a very easy way. This makes it stand out in the industry. I also appreciate the flexibility that Guesty provides, allowing me to create fields on reservations, subunits, and multi-units, which helps in molding it to our needs. Other property management systems are often restricted, but Guesty offers easy access and flexibility. Another aspect I like is the support I get from the Guesty team, particularly their ability to listen and develop based on the requirements we have, collaborating effectively with the development team. I've really enjoyed the partnership with Yoav and the product team in APAC for their dedication to deliver on our needs. Review collected by and hosted on G2.com. What do you dislike about Guesty? Guesty is still growing really fast, and while they're trying to get into the full hotel space, they're not quite there yet. There is a lot to be done from a revenue recognition perspective. And sometimes, Guesty goes a bit too fast. They roll out so many different features quickly, which is a bit of their own downfall because those features don't come with enough announcement or enough training. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? I use Guesty as our property management system for our digitally led hotel and serviced apartments / corporate housing product, benefiting from its API-first flexibility to integrate with our tech stack, allowing custom solutions and adapting to diverse industry needs. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12435351/official_response/edit) Hi Jeff, Thank you for sharing such detailed feedback about your experience with Guesty. We are thrilled to hear that our API-first approach and platform flexibility are helping you mold the system to your specific needs. It is also wonderful to know that your partnership with our product teams in APAC has been so productive; we truly value the opportunity to listen and develop solutions alongside you. We also appreciate your honest insights regarding our growth into the hotel space and our feature rollout process. Building trust through transparency and better training is a top priority for us, and we are committed to improving how we support you as we continue to evolve together. Best regards, The Guesty Customer Experience Team Validated ReviewerSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 8/5/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Consistent Updates Keep Making It Better" 5/5 What do you like best about Guesty? Its features have been improving with consistent updates, and each update has made it better for us. Review collected by and hosted on G2.com. What do you dislike about Guesty? What still bothers me a little—though I’ve gotten used to it by now—is the way the new layout is displayed on the inbox and reservation pages. At first, it felt like too much, but over time I adjusted to it. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? It saves us from having things become disorganized. Having to use a PMS with everything included helps out a bunch. I also like getting notifications when guests miss a payment. Guesty alerts us and helps us stay on top of it, so we can make sure guests are paying on time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Mike I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike I.") MI Mike I. CEO Small-Business (50 or fewer emp.) 5/10/2026 "Efficient but Complex: A High-Learning Curve Yet Highly Recommended" 5/5 What do you like best about Guesty? I appreciate how the team at Guesty helps me walk through questions I might have, especially when it comes to reports and generating more revenue. I like the AI, phone app, and calendar features because they put everything at my fingertips. Review collected by and hosted on G2.com. What do you dislike about Guesty? Too many forms and redundant information. Spreadsheets with redundant info could be simplified. The initial setup wasn't easy. I needed help at first, and then it became hard until I got used to it. Review collected by and hosted on G2.com. What problems is Guesty solving and how is that benefiting you? Guesty addresses most questions I have and their team helps with reports, aiding in generating more revenue. With AI, the phone app, and calendar, it puts everything at my fingertips. Review collected by and hosted on G2.com. Show More Response from Precious Elaine Martin of Guesty [Editedit](https://www.g2.com/survey_responses/guesty-review-12787141/official_response/edit) Hi Mike, Thank you for your honest feedback. We are glad to hear that our team, AI tools, and mobile app are helping you drive revenue and manage your business more efficiently. We also take your concerns about the initial setup and redundant forms seriously; we are committed to simplifying these processes to ensure a smoother experience for you. Building a reliable and intuitive platform for our partners is our priority, and we appreciate your trust as we continue to improve. 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