1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [GuestReply AI Discussions](https://www.g2.com/products/guestreply-ai/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_95b5b856a44b5e1ede499bef5895511a/guestreply-ai.png "Product Avatar Image") ](/products/guestreply-ai/reviews) [ GuestReply AI ](/products/guestreply-ai/reviews) 0 ratings GuestReply AI is guest messaging software for short-term rental property managers. It reads each guest message that arrives in your property management system (PMS) and writes the reply, either as a draft for your team or sent on its own. It connects to Smily (formerly BookingSync), Lodgify, OwnerRez, Hostaway, Hospitable, Host Tools, Guesty and Hostify. Sign-up is self-serve. There's no demo or sales call. Setup has five steps: PMS, company, your properties, AI setup and free trial. What it does: - Writes replies from a knowledge base for each listing, plus a global knowledge base shared across all your properties. Each listing has 21 default fields, such as check-in time, Wi-Fi, house rules and parking. - Runs two ways. AutoPilot sends replies without approval. Draft mode (Co-Pilot) holds each reply for your team. AutoPilot can cover every listing or selected ones, and it can be off. You can also switch it off for a single conversation. - Replies in the guest's own language by default. You can fix one reply language for all guests instead. - Lets you set the tone: professional, friendly or casual. Reply length is short, medium or long. The reply delay runs from 1 to 60 minutes. - Passes on what it can't answer. Questions outside its information, and requests that need action, such as a cancellation, refund, rebook, complaint or cleaning, go to your team with a note listing the issues. Your team can get an escalation alert by email. - Shows New learnings: questions or missing details guests asked about, for you to review, edit and approve. - Offers early check-in for a fee. It checks availability and makes a payment link through your own Stripe account. It also finds 1-2 night gaps between bookings and offers the guests next to them a discount to extend. Pricing is per listing per month: $8 for listings 1-50, $6 for 51-200 and $4 from listing 201, with a $40 monthly minimum. The free trial runs 30 days, or 60 days for Smily, Hostaway and Guesty customers. GuestReply AI was built inside BookingHost, a property management company. Show More When users leave GuestReply AI reviews, G2 also collects common questions about the day-to-day use of GuestReply AI. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All GuestReply AI Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about GuestReply AI yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/guestreply-ai/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95b5b856a44b5e1ede499bef5895511a/guestreply-ai.png "Product Avatar Image") ### Have you used GuestReply AI before? Answer a few questions to help the GuestReply AI community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fguestreply-ai%2Fdiscuss%3Fsmall_ask%3Dguestreply-ai) No