--- title: Guest Suite Reviews meta\_title: 'Guest Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Guest Suite works for a business like yours. date\_modified: '2026-07-16' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Guest Suite Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Guest Suite but has limited features. Are you part of the Guest Suite team? [Upgrade your plan](https://my.g2.com/guest-suite/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Guest Suite is a French SaaS platform for review management, presence management, and customer satisfaction measurement. It helps multi-location brands and independent businesses control how they appear on Google Business Profile and 27+ local directories, collect and publish verified customer reviews, respond to those reviews with AI, and turn feedback into decisions, from one platform. Guest Suite is not a property management system, a booking engine, or hospitality software. It is a local visibility and online reputation platform, used wherever local reputation drives revenue: retail chains, automotive dealer networks, banking and insurance branches, real estate, healthcare, franchises, home services, and hospitality. Founded in 2013 in Nantes, France. 3,000+ brands. 10,000+ points of sale. Trusted by networks that can't afford to get this wrong Europcar - in 4 months: 1,929 new reviews collected, a 4.5/5 average rating, and 76% of all its Google reviews generated through Guest Suite. Banque Populaire Grand Ouest - 425 branches, 3,400 employees, 840,000 customers. In under 4 months, branches raised their Google rating by 2 full points and multiplied review volume by 4, collecting every authentic review, negatives included, with no filtering. Groupe SUMA - 26 dealerships across 5 manufacturer brands, consolidated onto one platform. Group average: 4.5/5. Distinxion - used vehicle distribution network. 2,000+ reviews in 2 years, Google ratings multiplied by 3. Also chosen by Crédit Mutuel, Emil Frey, Groupe PROMAN, Groupe Thivolle, and Camping Paradis. What Guest Suite does Presence Management & Local SEO. Create, update and optimize your listings on Google Business Profile and 27+ directories, GPS platforms and review sites from one interface. Bulk updates across an entire network (hours, addresses, services, photos, descriptions). Automatic detection of duplicate and inconsistent listings. NAP consistency enforced everywhere. Review Management. Automated review collection by email, SMS, QR code, NFC, tablet or fixed URL. Automatic distribution to Google, TripAdvisor, Pages Jaunes and more through dedicated distribution agreements. Fully automated AI review responses, generated and published without manual work, with optional human validation. You choose: 100% automated, AI-suggested with approval, or fully handled by our editorial team. All reviews in one inbox. Satisfaction & AI Semantic Analysis. Custom surveys across every channel. NPS, CSAT and custom scoring. AI semantic analysis reads open-text feedback and surfaces recurring themes automatically, no manual tagging. Built for networks. Granular permissions: HQ gets the consolidated network view, local managers see only their own location. Group, region, brand and location hierarchies. Native iOS and Android apps for managers who don't work at a desk. Why teams switch to Guest Suite Certified review authenticity. Guest Suite is NF Service Avis en ligne certified by AFNOR, France's national standards body, an independent audit of review authenticity, no-selective collection, and moderation process. Not a self-declared trust badge. As fake reviews become a legal exposure, this is the difference between claiming your reviews are real and proving it. Reviews are now read by AI, not just customers. In January 2026, Guest Suite commissioned IFOP to survey 1,003 French consumers. 27% now start their search for a local business with an AI assistant, and 85% of them then verify that recommendation against Google reviews before deciding. AI recommends; reviews confirm. Businesses with accurate listings and authentic reviews win both steps. Pricing power, measured. 54% of consumers would accept a higher price from a well-reviewed business, versus 17% for a poorly-reviewed one (IFOP x Guest Suite, 2026). Guest Suite operates primarily in France, in French, with a support team in Nantes. Four-time Great Place to Work honoree. Get started - 1 location → free 14-day trial, no credit card, no sales call. - 2+ locations → book a demo. We'll scope your network, permissions and rollout with you. FAQ Is Guest Suite hospitality software? No. Guest Suite is a review and local presence management platform. It started in tourism in 2013 and has served every sector since 2016. It handles no bookings and no front-desk operations. It is unrelated to "GuestSuites," a US hotel property management system. Does AI respond to reviews, or does a human team? Both, you choose. Fully automated AI response, AI-suggested with human approval, or fully managed by our editorial team. AI response is a core product feature, not a service add-on. Is there a mobile app? Yes, native iOS and Android. * * * Seller [Guest Suite](https://www.g2.com/sellers/guest-suite) Discussions [Guest Suite Community](https://www.g2.com/products/guest-suite/discuss) Languages Supported German, English, French, Spanish Overview by Paul Langouet Show More ## Pricing Pricing provided by Guest Suite. ### Pack Étoile TPE / PME €39.00 5 établissements Per Year ### Essai gratuit Free Trial 1 établissements Per Year [ View More Pricing Information ](https://www.g2.com/products/guest-suite/pricing) ## Top-Rated Alternatives [ ![SOCi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOCi") SOCi 4.5/5(4,671) ](https://www.g2.com/products/soci/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reputation") Reputation 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) [ View All Alternatives ](https://www.g2.com/products/guest-suite/competitors/alternatives) ## Guest Suite hasn't been reviewed yet Used Guest Suite? Your experience helps thousands of software buyers make confident decisions. G2 reviews are authentic and verified. [ Here's how. ](#modal-c812faa75eec1a651459) We strive to keep our reviews authentic. G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner. [Read more](https://legal.g2.com/community-guidelines) ## Pricing Options Pricing provided by Guest Suite. ### Pack Étoile TPE / PME €39.00 5 établissements Per Year ### Essai gratuit Free Trial 1 établissements Per Year ### Groupes & Réseaux (tarif dégressif) Contact Us 10 établissements Per Year [ View More Pricing Information ](https://www.g2.com/products/guest-suite/pricing) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Local SEO](https://www.g2.com/categories/local-seo)[Local Listing Management](https://www.g2.com/categories/local-listing-management) [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Local SEO](https://www.g2.com/categories/local-seo)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best AI image generators for educational illustrations and learning materials](https://www.g2.com/discussions/best-ai-image-generators-for-educational-illustrations-and-learning-materials)[Best cloud management software for large scale apps](https://www.g2.com/discussions/best-cloud-management-software-for-large-scale-applications)[Best rated HR tools for automation](https://www.g2.com/discussions/best-rated-hr-tools-for-automation) [Which account-based platform has the best integrations](https://www.g2.com/discussions/which-account-based-orchestration-platforms-offer-the-best-integrations)[PR Firms in Austin](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[Affordable MDR tools for online businesses](https://www.g2.com/discussions/affordable-mdr-tools-for-online-businesses) [Show MoreShow Less](javascript:void(0);)