--- title: Gryphon ONE Reviews meta_title: 'Gryphon ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 442 reviews by the users' company size, role or industry to find out how Gryphon ONE works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 442 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Gryphon ONE Reviews **Vendor:** Gryphon AI **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.2/5.0 **Total Reviews:** 442 ## About Gryphon ONE Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. ## Gryphon ONE Pros & Cons **What users like:** - Users enjoy the **peace of mind** from Gryphon ONE's effective call-blocking features during restrictions and holidays. (5 reviews) - Users find the **ease of use** of Gryphon ONE enhances their workflow and simplifies compliance management effortlessly. (3 reviews) - Users appreciate the **user-friendly interface** of Gryphon ONE, noting its straightforwardness and logical design for efficient use. (3 reviews) - Users value the **accuracy** of Gryphon ONE, ensuring compliance and enhancing peace of mind during out-dial restrictions. (2 reviews) - Users appreciate the **simple and reliable compliance management** of Gryphon ONE, enhancing efficiency and confidence in regulations. (2 reviews) - Users find Gryphon ONE to be **intuitive and user-friendly** , making navigation and integration a breeze. (2 reviews) - Simple (2 reviews) - Analytics (1 reviews) - Business Management (1 reviews) - Users value the **peace of mind** provided by Gryphon ONE's call management, ensuring compliance with curfew and holiday restrictions. (1 reviews) **What users dislike:** - Users highlight **call issues** with Gryphon ONE, noting clunky reports and lack of features like speakerphone. (3 reviews) - Users note that **customization can be complex** , leading to implementation challenges and unexpected costs during budgeting. (2 reviews) - Users face **dialer issues** including no speakerphone option and lack of effective training for optimal use. (2 reviews) - Users struggle with the **difficult setup** of Gryphon ONE, finding implementation and training to be challenging and unclear. (2 reviews) - Users note the **high yearly costs** of Gryphon ONE, making budgeting and implementation more challenging than anticipated. (2 reviews) - Initial Difficulties (2 reviews) - Integration Issues (2 reviews) - Users find the **lack of detail** regarding customizations and costs hinders budgeting and understanding of Gryphon ONE. (2 reviews) - Learning Curve (2 reviews) - Users find the **limited customization** options can hinder implementation and overall experience with Gryphon ONE. (2 reviews) ## Gryphon ONE Reviews ### 1. account manager **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2017 **What do you like best about Gryphon ONE?** easy access to make calls, performance to be able to make calls and do a better job in tracking all information **What do you dislike about Gryphon ONE?** none I think the equipment use does its job, for what is meant to do, keep track of our work during the day, easy to see our performance on every day **Recommendations to others considering Gryphon ONE:** yes, it does the work easier for upper management to control outbound calls and sales **What problems is Gryphon ONE solving and how is that benefiting you?** accessing customer faster, controlling all my calls and verify the contact and work done during our days work ### 2. My experience with Gryphon has been exceptionally informative relative to my call index. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about Gryphon ONE?** Gryphon breaks down a lot of metrics relative to our call volume, restricted calls and helps to provide credit for the bearings of calling various customers with unexpected call outcomes and requests. **What do you dislike about Gryphon ONE?** Sometimes, when refreshing the call index, it can be a slow or not in immediate real time. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon not only is a substantial benefit for call collection outcome. But, it provides the call intelligence which slows views for the caller and/or employee to review, as well as, management. ### 3. Great service only one minor issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Gryphon ONE?** Ease of functionality, tracking daily performance and expectations. **What do you dislike about Gryphon ONE?** Sometimes if you reach a fax number you cannot move forward unless you hang up and resign in. **What problems is Gryphon ONE solving and how is that benefiting you?** Trackability ### 4. Great Service to stay compliant with Do Not Call Rules **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2017 **What do you like best about Gryphon ONE?** I really like that calls can be tracked as to what the result of the call is, ie appt, no sale, bad number. **What do you dislike about Gryphon ONE?** There is not much to like about this program. **What problems is Gryphon ONE solving and how is that benefiting you?** Staying Do Not Call Compliant ### 5. For gift card **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Gryphon ONE?** Copy paste function / tracks calls / auto places #'s dialed recently **What do you dislike about Gryphon ONE?** Up and down connectivity / will drop calls at times **What problems is Gryphon ONE solving and how is that benefiting you?** tracking of calls ### 6. Decent compliance dialer **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2017 **What do you like best about Gryphon ONE?** I like that it tracks my calls and whom I dialed at what time for compliance reasons **What do you dislike about Gryphon ONE?** Sometimes the servers are imperfect and there's no good click to dial features **Recommendations to others considering Gryphon ONE:** Be consistant **What problems is Gryphon ONE solving and how is that benefiting you?** Never have to hang up the phone and helps me keep good statistics on calls ### 7. Interesting but quirky **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Gryphon ONE?** That I can make numerous calls without hanging up **What do you dislike about Gryphon ONE?** The disposition system is cumbersome and confusing at times **What problems is Gryphon ONE solving and how is that benefiting you?** Making cold calls easier than before ### 8. Was hard to get into the routine at first but after I started using reports are invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Gryphon ONE?** Simple, DNC notifications and reports to follow up with customers **What do you dislike about Gryphon ONE?** Sometimes it takes a minute to get established on and need longer time for system to tell me make another call. **What problems is Gryphon ONE solving and how is that benefiting you?** Dnc is seriously detrimental to my company ### 9. First Time Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Gryphon ONE?** Having ability to view call volume for quotas **What do you dislike about Gryphon ONE?** Breakdown of calls could be more detailed **What problems is Gryphon ONE solving and how is that benefiting you?** I can keep up with my sales statistics ### 10. A very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Gryphon ONE?** Daily numbers are easy to use and understand **What do you dislike about Gryphon ONE?** Finding the number I need can be hard sometimes **What problems is Gryphon ONE solving and how is that benefiting you?** I can hold reps accountable ### 11. Gryphon **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Gryphon ONE?** Tracking of appt made and also tracking of lost sales due to competition. **What do you dislike about Gryphon ONE?** I don't know how to take a number off of internal dnc...I inadvertently added a number and I don't know how to unblock. **What problems is Gryphon ONE solving and how is that benefiting you?** It's a great indicator of appt made. ### 12. Best Outbound Call Tracking and Compliance Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Gryphon ONE?** Filters through DNC to keep our calls compliant. **What do you dislike about Gryphon ONE?** Additional dialing and campaign codes required for each loaction. **What problems is Gryphon ONE solving and how is that benefiting you?** Filters through National DNC leads and assists in compliance. ### 13. Excellent product to review productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Gryphon ONE?** Name says it all, definitely helped improve control over my team's performance and help them grow **What do you dislike about Gryphon ONE?** interface, not super design heavy, could be nicer **What problems is Gryphon ONE solving and how is that benefiting you?** able to track calls made to customers, avg time spent, able to track abuse within agents ### 14. Sales rep **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Gryphon ONE?** Helps track calls and keeps you from calling Dnc numbers **What do you dislike about Gryphon ONE?** Sometime will say not good number and you try a few more times and then the number works **What problems is Gryphon ONE solving and how is that benefiting you?** Keeping from calling Dncs and making sure maintaining level of calls ### 15. This system is effective in tracking sales calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Ernesto D. | Agent, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2017 **What do you like best about Gryphon ONE?** the action codes are useful to track my progress. **What do you dislike about Gryphon ONE?** I would like more codes added such as "not interested". **What problems is Gryphon ONE solving and how is that benefiting you?** It does not allow you to make un wanted calls. ### 16. Financial Professional **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas J. V. | Financial Professional, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2017 **What do you like best about Gryphon ONE?** I can keep track of my calls and production. **What do you dislike about Gryphon ONE?** Nothing really. It's pretty straight forward. **What problems is Gryphon ONE solving and how is that benefiting you?** We get to measure our success based on our numbers. ### 17. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Gryphon ONE?** I like how easy the system is to use. **What do you dislike about Gryphon ONE?** The woman that repeats over and over. **What problems is Gryphon ONE solving and how is that benefiting you?** Sales ### 18. Field sales rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Gryphon ONE?** The ability to track your progress,keeping good records of your calls **What do you dislike about Gryphon ONE?** Nothing, it really does everything you need **Recommendations to others considering Gryphon ONE:** You will quickly learn who does and does not work the phones **What problems is Gryphon ONE solving and how is that benefiting you?** Follow ups and sales to calling ratio ### 19. Gryphon **Rating:** 5.0/5.0 stars **Reviewed by:** Davis C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Gryphon ONE?** How the software keeps track of activity and production, those aren't the two best qualities. **What do you dislike about Gryphon ONE?** Sometimes it will shut down in the middle of a call **What problems is Gryphon ONE solving and how is that benefiting you?** Tracking production and activity ### 20. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2017 **What do you like best about Gryphon ONE?** I like the fact that it keeps me compliant with DNC laws and it is easy to use. **What do you dislike about Gryphon ONE?** Technical issues can be an issue, especially when talking to a potential client and the call disconnects or sometimes they are unable to hear you. **What problems is Gryphon ONE solving and how is that benefiting you?** DNC Compliance. ### 21. Exceptional product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2017 **What do you like best about Gryphon ONE?** Helps keep agents on track. definitely a productivity tool I would recommend to collegues **What do you dislike about Gryphon ONE?** Keep up the good work! There is currently nothing I dislike from the platform. **What problems is Gryphon ONE solving and how is that benefiting you?** Helps track productivity in the business ### 22. very knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** destini b. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2017 **What do you like best about Gryphon ONE?** All the accurate information that is given **What do you dislike about Gryphon ONE?** I don't dislike anything. Everything seems perfect. **What problems is Gryphon ONE solving and how is that benefiting you?** when customers ask random questions, it's great to have a quick answer instead of placing them on hold ### 23. Gryphon is a wonerful service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2017 **What do you like best about Gryphon ONE?** I like the idea of tracking your calls. It measures your progress. This comes in handy when we have a monthly Cll a thon. **What do you dislike about Gryphon ONE?** I don't have any issues with the system. **Recommendations to others considering Gryphon ONE:** nA **What problems is Gryphon ONE solving and how is that benefiting you?** NA ### 24. Great Protection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about Gryphon ONE?** This is a great program to protect you for the do not call list **What do you dislike about Gryphon ONE?** Lots of pound signs to continue on between calls **What problems is Gryphon ONE solving and how is that benefiting you?** Not being fined for numbers on do not call list ### 25. Sales representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Gryphon ONE?** I like best about gryphon because it has live tracking. **What do you dislike about Gryphon ONE?** I dislike that it delays the times the calls were logged. **What problems is Gryphon ONE solving and how is that benefiting you?** N/a ### 26. Gryphon review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Gryphon ONE?** Accuracy of data, ease of use, ability to trade calls ,ace and to understand the type of calls **What do you dislike about Gryphon ONE?** Update delays, user interface needs to be updated Doesn't show sale made **Recommendations to others considering Gryphon ONE:** Better user interface, use for call centers primarily, use on all calls for work **What problems is Gryphon ONE solving and how is that benefiting you?** My sales stats on calls and dnc, ### 27. Great Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice P. | Account Executive, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Gryphon ONE?** It allows me to stay on track with daily and weekly performance goals. **What do you dislike about Gryphon ONE?** The mobile application asks me to re-register each and every time I use it. Not a major issue but only thing I dislike. **What problems is Gryphon ONE solving and how is that benefiting you?** The dashboard keeps me on track managing my time and allowing me to hit performance expectations. ### 28. Mostly good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Gryphon ONE?** It prevents me from calling DNCs and allows me to better track my calls. **What do you dislike about Gryphon ONE?** I often times have to enter my ID and customer phone numbers multiple times before they will register. **What problems is Gryphon ONE solving and how is that benefiting you?** I do not call DNC customers, and we can track our calls and appts set. ### 29. The staff is help ful and I get every thing answered every time I call in! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Gryphon ONE?** Being able to get info, I.e. We are expierencing problems etc... **What do you dislike about Gryphon ONE?** There was a recent change in the graphics I'm still getting use to it. **What problems is Gryphon ONE solving and how is that benefiting you?** It tracks my daily activity how many people I'm connecting with and other vital statistics. ### 30. Excellent processing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2017 **What do you like best about Gryphon ONE?** It's every user friendly, easy to use, and accurate. **What do you dislike about Gryphon ONE?** Sometimes it doesn't have all information. **Recommendations to others considering Gryphon ONE:** Take advantage of the software can make your job easier. **What problems is Gryphon ONE solving and how is that benefiting you?** Solving security issues with customers, it gives a detailed account of customer and allows user to process information easy. ### 31. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Gryphon ONE?** All the info you need to manage your phone business is there for you. **What do you dislike about Gryphon ONE?** Nothing at this time to say that I dislike about it. **What problems is Gryphon ONE solving and how is that benefiting you?** Have better data to review with the sales rep on there activity with the phones ### 32. I love how easy it is to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Gryphon ONE?** Super intuitive and definitely a product I would recommend to persons in the industry. Interface is great as well. **What do you dislike about Gryphon ONE?** I dislike the pricing of the software, seems a little steep, but definitely of quality, **What problems is Gryphon ONE solving and how is that benefiting you?** Outbound Call Tracking with WFO for agents ### 33. District Sales manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2017 **What do you like best about Gryphon ONE?** I like the way it graphs everything out for easy viewing. It can show me what the reps are doing. **What do you dislike about Gryphon ONE?** Sometimes it is difficult to load on a mobile device. **What problems is Gryphon ONE solving and how is that benefiting you?** Used it to track phone calls and compliance with sales reps. ### 34. Sales Coach **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2017 **What do you like best about Gryphon ONE?** Calls being recorded- being able to listen to previous calls is great **What do you dislike about Gryphon ONE?** I do not like that you can not remote listen and time that it takes to load recorded calls **What problems is Gryphon ONE solving and how is that benefiting you?** easy to use ### 35. I love it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2017 **What do you like best about Gryphon ONE?** I love the Gryphon Sales platform! Super intuitive **What do you dislike about Gryphon ONE?** I dislike the pricing of the software, or so ive heard that our finance department isn't quite happy with that **What problems is Gryphon ONE solving and how is that benefiting you?** Outbound Call Tracking and ensuring our agents are on task ### 36. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Gryphon ONE?** Very easy to run reports and get visuals of activity. I like the layout of the website. **What do you dislike about Gryphon ONE?** I wish there was a way it could email me a report of the activity. **What problems is Gryphon ONE solving and how is that benefiting you?** Managing activity. ### 37. Do Not call Lists **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2017 **What do you like best about Gryphon ONE?** Certifying and Adding with new DNC numbers to lists. **What do you dislike about Gryphon ONE?** Not applicable. I am an Administrator. I input data only. **What problems is Gryphon ONE solving and how is that benefiting you?** Certifying and Adding new telephone numbers to the DNC system. ### 38. long time since used **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Gryphon ONE?** accurate count of calls by the agents supervised **What do you dislike about Gryphon ONE?** too easy for users to sometimes falsify calls **What problems is Gryphon ONE solving and how is that benefiting you?** automated keeping track of agent calls ### 39. We are testing the Sales Performance Dashboard prior to implementation. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Gryphon ONE?** I found it quite simple to customize my dashboard for the views that were important to me. **What do you dislike about Gryphon ONE?** The amount of customization is limited. I would like to be able to create my own calculations using some of the key metrics. **What problems is Gryphon ONE solving and how is that benefiting you?** We are trying to manage the calling activity and effectiveness of our salesforce. ### 40. District Sales Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Chad C. | District Sales Manager, Security and Investigations, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Gryphon ONE?** The ability to drill down to specific Team members and export the results. **What do you dislike about Gryphon ONE?** I wish there was the ability to set goals for each specific employee and have automatic results, progress on that goal, emailed daily to me. **What problems is Gryphon ONE solving and how is that benefiting you?** Tracking individual performance. Much nicer view and interface. ### 41. Provides a great view of agent performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Gryphon ONE?** I like that the Sales Performance Dashboard provides real time views of agent activity. Having the ability to view daily, weekly and monthly activity in real time is a great coaching tool. **What do you dislike about Gryphon ONE?** I can't say that there is anything I dislike at this time. This is a new tool for my company and I'm looking forward to gathering more feedback from managers. **What problems is Gryphon ONE solving and how is that benefiting you?** Again, this is new to us. The immediate benefit is that it will provide engagement opportunities. ### 42. Well run company with excellent support to back up any needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2017 **What do you like best about Gryphon ONE?** Sales, marketing, service and support team is of tremendous value to any company! **What do you dislike about Gryphon ONE?** Absolutely no dislikes to share at this time! **What problems is Gryphon ONE solving and how is that benefiting you?** Sales will always need information that is supported by robust business analytics! ## Gryphon ONE Discussions - [How do you prove ROI?](https://www.g2.com/discussions/how-do-you-prove-roi) - 2 upvotes - [What about email platforms?](https://www.g2.com/discussions/what-about-email-platforms) - 1 upvote - [How can Gryphon ensure the highest call quality?](https://www.g2.com/discussions/what-is-the-quality-of-the-phone-call) - 1 upvote - [Will Gryphon work with the phone system I currently have?](https://www.g2.com/discussions/will-gryphon-work-with-the-phone-system-i-currently-have) - 1 upvote - [Do you have a mobile app for reps that are not seated in an office?](https://www.g2.com/discussions/is-there-an-app-reps-can-download) - 1 upvote - [View Gryphon ONE pricing details and edition comparison](https://www.g2.com/products/gryphon-one/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A20%3A42+-0500&secure%5Bsession_id%5D=30a77386-6fad-4102-8f26-52ea29a1dc46&secure%5Btoken%5D=dcbedbe4c65190dbca2d1aee64a280ae449c70ce125b697786ee8e37957a086c&format=llm_user) ## Gryphon ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) ## Gryphon ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Compliance** - Regulations - Updates - Exemptions **Feedback Management** - Tagging - Custom Reports and Dashboards **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Engagement** - Feedback - Dashboards - Training **Management** - Scrubbing - Blocking - Campaign Management - Screening **Feedback Analysis** - Thematic Analysis - Sentiment Analysis **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Contacts** - Personalization - Record Prospect Data **Performance** - Integrations - Compliance **Integration** - Phone Systems - Marketing & CRM - Third-Party **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates ## Top Gryphon ONE Alternatives - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)