CB

Christopher B.

Customer Success Manager

Mid-Market (51-1000 emp.)

10/4/2022

"Learned skills to progress a successful career"

4.5/5

What do you like best about Growth Molecules, Customer Success?

I really appreciated the live class aspect of the course. It was nice to be able to ask questions to a live instructor rather than watching a video with no actual instruction. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

The platform could use a little work, but overall it was ok. Review collected by and hosted on G2.com.

DM

Denise M.

Interim Team Lead, Customer Success Manager

Mid-Market (51-1000 emp.)

5/25/2022

"Not all Customer Success Training is Alike"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

I attended the Customer Success Foundation Certification 1 courses to obtain certification. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

These courses were live with clear objectives and allowed me to work directly with other participants throughout learning. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I simply wished they could have been longer! I wanted more time to dive more in depth with ideas. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

The interactive approach to training is greatly appreciated. I think there is so much to learn and the trainers definitely had experience and expertise. While other certification courses offer basics to understanding the CSM role, Growth Molecules provided pertinent information for those in the role. I could take their information and use it immediately. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

I am a life-long learner and newer to the CSM role. Growth Molecules has helped me tremendously in gaining confidence and understanding of this role. Review collected by and hosted on G2.com.

RM

Ryan M.

Enterprise Customer Success Manager

Mid-Market (51-1000 emp.)

5/26/2022

"Enterprise Customer Success Manager"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

There is literally not a short answer to this question! Growth Molecules has not only helped me with personal confidence but the confidence that I need to be successful in my day-to-day work experience. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

Shannon is an absolute all-star when it comes to making Growth Molecules applicable to everyday life and work! Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Not Applicable. Growth Molecules has not only uncovered things that I hadn't thought about in quite some time but outside of everything new, there are extensive refreshers for anyone that has been in Customer Success for 10+ years. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

I would like to reiterate personal growth and confidence inside and outside of making customer success a benefit to customers. We talk about specifics related to customer verticals and how to manage conversations with Executives as well. Review collected by and hosted on G2.com.

SF

Sam F.

Enterprise Customer Success Manager

Small-Business (50 or fewer emp.)

5/19/2022

"Practical Skills for Customer Success Management"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

Level 1 - CS Foundations Certification: Essential practices of CS Management used by leading CSMs. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

I enjoyed how practical and focused the content was - from preparing for meetings to difficult conversations, this course is a must for any customer-facing professional. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

My only recommendation would be for the course to offer some light prep material ahead of each weekly session - even if just a 5-minute video - to mentally prepare for the new content. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

With many different certifications available, be sure to do some research on what material is covered by each provider. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

As a customer success professional, I'm constantly looking for ways to sharpen my skillset. Training courses like Growth Molecules, provide me with the material needed to be a better CSM and leader. Review collected by and hosted on G2.com.

MP

Margarita P.

Board Member

Mid-Market (51-1000 emp.)

3/27/2022

"Emilia helped me focus my hard work, leadership, tough conversations and driving change management."

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

Growth Molecules helped us take a pause and really evaluate our customer experience and our success team as a whole. In the midst of transition Growth Moecules provided interim leadership where needed most primarily focusing on; evaluation of existing processes, providing best practices, guidelines and recommendations where none existed. Emilia, identified gaps and pushed for resources where it was needed most, allowing room for the team to do their best work. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

Emilia was extremely knowledgeable, professional and driven!

Whenever there was a blocker raised she did not hesitate to find out how to best remove it for the team or how to keep everything moving smoothly. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Whenever there is interim leadership it can be a challenge to build rapport with a team. Often causing tension or fear of the unknown. It is expected that their will be dynamics not equally felt about change.

However, I felt that Growth Molecules handled those specific personality challenges with the utmost respect, and professionalism. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

If you are looking for someone who will give you a checklist and let you go one your way, this is not for you! Growth Molecules is going to roll up their sleeves, and get in the trenches with your team to help you get where you need to be. They will provide valuable candor and extreme feedback throuout the process! Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

The main solve was in identifying the gaps, acknowledging the strengths of the team, and leveraging industry best practices. Since Growth Molecules we have continued to work in our strengths, build upon industry best practices and secured a very strong 💪🏽 leader to help us continue to grow to the next level while expanding the team! Review collected by and hosted on G2.com.

BW

Brian W.

Chief Customer Officer

Mid-Market (51-1000 emp.)

3/21/2022

"Growth Molecules is a tremendous partner!"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

Growth Molecules led a comprehensive training program for our CSM team. Our team was well versed within specific knowledge of the medical and urgent care market.... but needed help in the art and science of being a CSM for a recurring revenue software company.

Growth Molecules helped to provide a multi-session strategy that increased the engagement and performance of the team dramatically. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

Growth Molecules brought their 'A game' to each session, and did a great job of orchestrating cross team knowledge sharing by creating real world scenarios to discuss and work through. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I did not dislike anything. I only wish that we could have brought the team together physically to go through more than just a couple of the sessions. But, even with travel restrictions due to Covid, the training delivery was great. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules has helped with our CSM overall engagement. Since working with Growth Molecules, the internal Employee NPS score has dramatically increased, as they recognized the effort and investment that went into training and empowering the CSM's. Review collected by and hosted on G2.com.

BH

Brian H.

Founding Member

Small-Business (50 or fewer emp.)

3/19/2021

"Experience, accommodation, consultation and responsiveness - 100% on-point"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

Emilia helped me with my career goals, objectives and overall journey through the CS ecosystem. My goal was to gain more insight into how the CS world operates from all angles and figure out what was missing from my experience. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

I really appreciate Emilia's responsiveness and transparency. She is able to take her wealth of knowledge across the CS space and apply that to my current situation. She was able to point out opportunity areas quickly and succinctly, which in turn helped me tailor my approach for my career journey. Emilia was also able to meet with me in a very timely manner and made me feel valued as a client. I know how busy her business is and I am forever grateful for the time she spent with me. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

My only dislike was that I didn't get to spend more time with her (which is on me)! Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

I am trying to figure out what areas of my experience in the CS space need more polish and help. Working with Emilia has led me down a journey of self-reflection to determine what metrics I have been able to influence in my career. This activity has helped me shape my career highlights and also given me areas to focus more energy towards. Review collected by and hosted on G2.com.

NF

Natacha F.

Customer Success Manager

Mid-Market (51-1000 emp.)

5/25/2022

"If you are serious about a career in Customer Success, you need this class!"

5/5

What do you like best about Growth Molecules, Customer Success?

The Foundations course was masterfully led by Shannon and Annie. Individuals were encouraged to share insight and experiences in a mutually collaborative way. The coursework was extremely relavant to my day to day work in Customer Success. Having been in this field for close to 9 years, I wasn't sure I would learn anything new. I'm pleased to say that I did! I can't wait for the next class! Anyone who is serious about a career in CS should take this course. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I enjoyed this class thoroughly. I sometimes wished our breakout sessions could be longer because the conversation was so lively and engaging! Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Enterprise (> 1000 emp.)

6/7/2022

"Learn how to skillfully cultivate and lead customer relationships"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

Foundations 6-week certification program Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

The Foundations 6-week certification program is a great and practical course to continue to develop important skills necessary in the Customer Success realm. Each class was very interactive and easy to follow, as well as engaging. The highlights for me were the breakout rooms since one is able to share and learn from other professionals in the industry in a very relaxed, yet professional environment. Every course had great and useful tips that could be applied right away to our daily work. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I would like to be able to go back to the questions I missed with a light explanation, so I could get a better understanding of the coursework/material. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

It served as a great refresher and expanded my skill set. Very useful for leading better meetings and having difficult, yet meaningful conversations; while effectively managing your time. Review collected by and hosted on G2.com.

YG

Yulia G.

Business Process Management

Small-Business (50 or fewer emp.)

2/17/2022

"Wealth of knowledge and experience"

5/5

Describe the project or task Growth Molecules, Customer Success helped with:

Had a pleasure of learning from Emilia, the founder of Growth Molecules in my MBA Business Analytics program. Our 5-week course was focused on a various marketing metrics and how they correlate to a company's performance. Emilia is a true expert in the field and has extensive experience, with many success stories of helping her clients improve their brand perception, customer experiences and retention. Review collected by and hosted on G2.com.

What do you like best about Growth Molecules, Customer Success?

Having a pationate and experienced leader, with implacable work ethics like Emilia, who is an expert in the field of customer analytics on your side can make all the difference in your effort to help your company scale, identifying the areas of strength and opportunities for improvement. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I'm very grateful to have learned from Emilia, and some members of her team and didn't dislike anything. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

I've learned the best practices and metrics to apply in order to gain insights into company's performance, and customer experiences that go beyond standard financial metrics. Review collected by and hosted on G2.com.