CI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/5/2023

"Excellent experience with GM"

5/5

What do you like best about Growth Molecules, Customer Success?

I enjoyed the open dialog and scanarios. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

The GUI has presented some minor problems Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

I highly recommend this course, whether you are a new CSM or a seasoned veteran looking to sharpen your saw. You will learn useful techniques and frameworks that empower you to serve customers and the interests of your company. Win win! Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

GMCS is helping me by presenting new tactics for dealing with scenarios that I encounter with clients on a regular basis. The skills and tips I've picked up have made me a more effective and confident CSM. Review collected by and hosted on G2.com.

PI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/16/2023

"A great team building experience!"

5/5

What do you like best about Growth Molecules, Customer Success?

I really emjoyed that the breakout prompts were created specificlly for our team's needs and the daily challenges we face so that we can collaborate together to come to the best possible solution. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I wish this course was longer! I want to continue the learning with my colleagues and dive deeper into customer success best practices. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

I think this a great course to take to better your skills and feel confident in your practice as a Customer Success Manager. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules was a great way for our company to learn as a team and better our current practices. This gave us time as a team to collectively grow professionally and support each other. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/3/2023

"Growth Molecules Client Success Foundations"

5/5

What do you like best about Growth Molecules, Customer Success?

I liked the live sessions and getting to work with an actual instructor versus just recording online videos/classes. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Nothing, I think the course overall was extremely beneficial. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

If you would like to enhance your knowledge and skills in being a dedicated and supportive client success professional, this is the course for you. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

GM helped me with how I can better have difficult conversations with clients. I speak with clients daily and I need to be able to articulate my words in an efficient and client-facing way. Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

5/22/2023

"Great Collaboration & Content"

5/5

What do you like best about Growth Molecules, Customer Success?

Collaboration was key throughout the entire process, and Growth Molecules was always receptive to our suggestions, questions, and concerns. They are great partners who take the time to understand your needs and deliver tailored solutions that yield results.

The Client Success foundation sessions were manageable for our team to take on in addition to their current workload and the information provided was easy to digest and implement in their day-to-day activities. It was a great recap of Client Success basics that helped our team improve thier skills. Shannon, our instructor, was particularly outstanding! Her teaching style was engaging and informative, making the learning experience enjoyable.

Overall, Growth Molecules has been a great partner to us and our employee learning and development initiatives. Their collaborative approach, personalized content, and excellent instructors make them a standout partner in this space. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

We haven't found any downsides to work with Growth Molecules. They're constantly working on their platform and always willing to work with us to ensure they're delivering the right content to our team. Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Enterprise (> 1000 emp.)

10/3/2023

"Informative and in depth"

4/5

What do you like best about Growth Molecules, Customer Success?

I liked that each class was broken down into a helpful way to remember. Lots of acronyms, lots of examples. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Trying to attend live classes was difficult, it was also hard to connect everything to current work but I do not feel as though that was Growth Molecule's issue. Review collected by and hosted on G2.com.

ZR

Zak R.

Customer Success Manager

Mid-Market (51-1000 emp.)

5/5/2023

"Highly valuable learning experience. Our instructor was fantastic and Engaging."

4.5/5

What do you like best about Growth Molecules, Customer Success?

The program was very engaging, our instructor Annie was a great facilitator to get our group talking and discussing the main topics for the day. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Not much to complain about, other than the platform module was little glitchy, one of my recordings oddly did not save. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

It is a time commitment for everyone involved, just make sure your group has the bandwidth to slot time each week for the sessions and short homework. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

It was great forum for our GTM team to come together and share our pain points and discuss how to work through them with our customers while also confirming that our best practices and onboarding were aligned with Growth Molecules best practices. Review collected by and hosted on G2.com.

PI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/25/2023

"A Worthwhile Experience for Aspiring Customer Success Leaders"

5/5

What do you like best about Growth Molecules, Customer Success?

The Growth Molecules teams come with credibility! They really do understand the challenges of Customer Success. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Timing can be difficult to carve out. I also think their website can be improved upon so it's easier to navigate to the next course / task. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

This an effective team that can really help anyone in Customer Success level up and grow! Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

I think we all get caught in our own comfort zone in dealing with clients. Growth Molecules helped bring different stratgies and tactics to be more effective in supporting the business and the client! Review collected by and hosted on G2.com.

TG

Thelma G.

Mid-Market (51-1000 emp.)

8/1/2023

"Awesome experience with Growth Molecules!"

5/5

What do you like best about Growth Molecules, Customer Success?

Growth Molecules training courses are focused on ensuring we provide the best experience for our customers. It was so easy to follow and incorporate into our daily tasks! Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

There is literaly no downside to using this platform. It was great. Review collected by and hosted on G2.com.

TS

Theresa S.

Mid-Market (51-1000 emp.)

5/4/2023

"Fantastic & Engaging Training"

5/5

What do you like best about Growth Molecules, Customer Success?

It was obvious that a lot of preparation went into this training by our instructor. Everything she presented on through-out our training was relevant and helpful! Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

There is nothing I disliked about this training. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Our leadership team scheduled onsite training for our rather new CSM team and Growth Molecules hit it out of the park! The information provided felt well prepared, extremely relevant to our business, and super engaging and our instructor, Annie, also made it fun! In speaking with other members of my team and our leadership, we all agreed that this was one of the best trainings we'd all experienced! Review collected by and hosted on G2.com.

KO

Kelly O.

Director of Customer Success

Small-Business (50 or fewer emp.)

4/27/2023

"Great experience to unify our GTM team"

4.5/5

What do you like best about Growth Molecules, Customer Success?

It was easy to customize the program working with our instructor, Annie, and we selected the courses that our team needed to build our skills in the most. The Growth Molecules team was flexible and worked with us on scheduling and incorporating our content into the courses. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Not much to speak of here, sometimes the LMS was a little glitchy but that happens with tech tools. Annie was responsive and always made it right. Review collected by and hosted on G2.com.