Paria O.

Customer Success Manager

Small-Business (50 or fewer emp.)

12/19/2023

"Couldn't have asked for a better team and experience with Growth Molecules"

5/5

What do you like best about Growth Molecules, Customer Success?

What is best about Growth Molecules is the people you get to interact with. Sabina, Annie and James are truly pasionate and love what they do and it shows in every interaction and you cant help but leave energized after every discussion and feel inspired. I personally loved our group training sessions with Annie were the entire CS team was encouraged and welcomed to chime in and add in their expertiece and learn from one another while hearing industry best pracrices and expert feedback from Annie. You can tell they have put a lot of time and effort into fine toning their training and customize it to your organizations needs/gaps.

Among the ways I could describe how great GM is, I'd like to highlith their problem solving skills. They're a open minded and knowledgable group of people and their "Yes" mindset to customize and hear our needs and mold into their trainings was exactly what we needed. Their optimisium to our challanges and problem solving attitude has set us up for long term success as a team and client facing efforts. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Nothing, the Growth Molecules team has exceeded every expectation. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

I couldnt recommend this group of amazing people more. Any organization and CS team would be lucky to work with them in any copacity. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

It has been amazing to see our team work through challanges personally and professioaly and as a organization put our teams learning as a priorty. As a young startup we have been able to fine tone are skills and continue to evolve in our practices. Review collected by and hosted on G2.com.

Stephen W.

12/15/2023

"The Customer Success Training for Next Level CSM Work."

5/5

What do you like best about Growth Molecules, Customer Success?

I really enjoyed the interactive nature and dialogue of the training. It was not the same old customer success monologues that too often are considered training. The instructor for our course ws great. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

It is almost a backhanded compliment, but I really wanted more time to discuss the scenarios and have everyone share their experiences in relation to the material. But, that would probably turn each session into a 2 hour block. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules was a phenomenal way to get our entire team on the same page and speaking the same language around customer success retention, expansion, and growth. The training provided a framework for us to deliberately approach how we are interacting with our customers, from pre-onboarding through kick-off to renewal. If you are a good CSM you will be doing some of this, but probably not all of the strategies and tactics included in the training. Help break the stale QBR rut your teams get in and think about how to effectively work with the customers to hit their goals, AND yours. Review collected by and hosted on G2.com.

Alexis R.

Mid-Market (51-1000 emp.)

2/7/2024

"Exceptional Customer Experience Training Service!"

5/5

What do you like best about Growth Molecules, Customer Success?

Their personalized approach and expertise in empowering teams to deliver exceptional customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I don't have any negative feedback to offer about Growth Molecules! Their service has been exemplary, and I have found no areas of dissatisfaction. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules provided exceptional customer experience training for our team. Their personalized approach, tailored to our specific needs, ensured maximum engagement and relevance. The expertise of their trainers was evident in their deep understanding of customer psychology and effective communication techniques. Post-training support was also outstanding, with ongoing guidance and resources provided to ensure continued success. Overall, Growth Molecules exceeded our expectations and I highly recommend them to any team seeking to elevate their customer experience skills. Review collected by and hosted on G2.com.

Ryan L.

Senior Manager Customer Success

Mid-Market (51-1000 emp.)

11/22/2023

"Senior Customer Success Manager"

5/5

What do you like best about Growth Molecules, Customer Success?

Growth Molecules creates an experience that is easy to get started but also characterizes itself by building quality customer relationships. Their platform allows for deep engagement by all participants through different mediums and assessments. Their team is always very responsive to requests and invests in our goals as a company. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

My only feedback about Growth Molecules may be the adaptability within their certification assessments. Their courses are high quality with content. It would be nice to have even more challenges or choices by using concepts of branched learning. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

Growth Molecules is an excellent choice for anyone considering education or advisory services for Customer Success. They are research-driven, holistic in their approach, and provide wonderfully related content. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules is helping solve a need for upskilling within our Customer Success team. I have personally benefited not from Growth Molecules learning courses in defining quality Customer Success practices and with the professional relationships it has provided me within their coaching models. Review collected by and hosted on G2.com.

Raleigh H.

Mid-Market (51-1000 emp.)

2/20/2024

"Strong partner"

5/5

What do you like best about Growth Molecules, Customer Success?

Knowledge & expertise, active partner approach, and results/outcome focus Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I don't have any dissatisfaction working with Growth Molecules Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules has been a critical partner in helping to scale our business. Evan from Emilia’s team joined at a critical transition point for our customer success organization. His knowledge and practical expertise enabled him to jump right in, build relationships & credibility with customers and our internal team, and drive success across a number of key initiatives. Review collected by and hosted on G2.com.

Arjun D.

Mid-Market (51-1000 emp.)

9/19/2023

"Strategic thought partner to CS teams"

5/5

What do you like best about Growth Molecules, Customer Success?

One of Growth Molecules key strengths is their experience having operated across hundreds of other SaaS businesses thereby developing reusable IP while still being aware of what works for one business versus another. Being able to deliver stage-appropriate recommendations are key to working with any consulting partner. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

See recommendation below. This is not entire on Growth Molecules but in the areas where we failed ot lean in heavily to provide subject matter expertise specific to our business ended up being more templated/standard than we would have liked. Hence the recommendation listed below. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

Really critical to have knowledgable and opionanted internal enablement or CSM team/leader partners as a consulting irm always needs internal SMEs who know the product, the market, the customer better than Growth Molecules could possibly know. This involvement allows the content to be tailored and relevant. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

We hired Growth Molecules at Amplitude to reinvent and up-level our Success Planning motion, notably for the top end of the Enterprise Segment where business value alignment is critical. The GM team partnered with our internal CSM team to review current state (artifacts and methodology) and map out desired future state. They combined their own best practice approach with Amplitude specific requirements to design a much more rigorous and thoughtful Success Planning motion. The pre-discovery piece of this new approach leaned heavily on proven sales methodologies to do up-front account research, assess risks and opportunities and identify potential areas for growth with the customer. The customer-facing piece focused on a concise list of recommendations (or outcomes) tied to measurable metrics for joint success. The GM team also partnered with enablement to train the CSM teams on the new model including practical application. Review collected by and hosted on G2.com.

Megan B.

Senior Vice Present of Customer Success

Mid-Market (51-1000 emp.)

9/26/2023

"Growth Molecules gave us the direction and confidence to strategize for the next 12-18 months"

5/5

What do you like best about Growth Molecules, Customer Success?

I like that the team at Growth Molecules all have CS leadership experience, are aware of industry trends and best practices, and are very organized. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

The only downside was I wish we had purchased more of a full assessment instead of the light assessment, but I still saw a lot value and appreciated the insights from the light assessment. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

If you're looking for CS consulting, Growth Molecules will be a great partner to you. They appropriately sell their services and they are great at keeping your project on track. Be sure you have the time to devote before getting started to get the most out of it. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

Growth Molecules provides an external perspective of our CS team's maturity and direction and how we should prioritize certain initiatives to have the biggest impact on our retention goals and customer sentiment. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/15/2024

"Valuable content, immediately-usable takeaways"

5/5

What do you like best about Growth Molecules, Customer Success?

The Growth Molecules courses provided usable frameworks and tidbits that could be applied immediately, including acronyms that served as an easy mental reminder (like START your meeting). Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

There weren't any downsides, overall a highly positive experience. Review collected by and hosted on G2.com.

Annette H.

Mid-Market (51-1000 emp.)

8/15/2023

"Amazing experience partnering with Growth Molecules!"

5/5

What do you like best about Growth Molecules, Customer Success?

Working with Emilia and Sabina was easy - they listened to what our team was seeking in a companywide event and tailored it to our needs.

If you seek speakers to motivate your team, we recommend Emilia and Sabina! They wrote a book about being tech moms, Pressing On as a Tech Mom, and have several workshops to select from. We selected one on mentorship and sponsorship. Our team was inspired and left with actionable items to consider for our growing and diverse organization. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

If we do it again, I suggest a more extended workshop to have more time for breakouts amongst small groups to discuss what we learned and how to apply sponsorship initiatives at our organization. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

We selected a 55-minute workshop for our Diversity and Inclusion Initiatives at Auditboard. This workshop was meant to raise awareness about the importance of diversifying the workforce and dive into the mentorship and sponsorship layers for employee and customer success. We have a lot of new parents at our company as well, so Emilia and Sabina were able to share their experiences and advice with our team. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

3/22/2024

"Sr Customer Success Manager"

5/5

What do you like best about Growth Molecules, Customer Success?

The sessions were fun, upbeat, used practical examples and felt safe to share our thoughts and concerns. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I wish we had more in person training with Annie. Review collected by and hosted on G2.com.

Recommendations to others considering Growth Molecules, Customer Success:

Growth Molecules training provided me with practical and easy to implement routines everyday to help me become a better CSM. Review collected by and hosted on G2.com.

What problems is Growth Molecules, Customer Success solving and how is that benefiting you?

The main problem I was having was time management. This course allowed me to create a frame work on how I would organize and attack my calander on weekly and daily basis. Review collected by and hosted on G2.com.