Shreya B.
SB
Shreya B.
Technical Lead
Information Technology and Services
Mid-Market (51-1000 emp.)
"Superb Product For Customer Success"
5/5
What do you like best about Growth Molecules, Customer Success?

It provides the superb courses and sessions as well as some practical example that enhance our teams skills and motivate us. Easy to share thoughts, concern and doubts without any hassle. It gives the Intuitive dashboard so that any one can use and improves their skills. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I don't have any issue yet, we are happy with their services. Review collected by and hosted on G2.com.

Response from Karen Worthington of Growth Molecules, Customer...

Thank you Shreya for your thoughtful review! We’re thrilled to hear that our courses, sessions, and playbooks are helping your team grow skills and elevate the customer experience. Creating a space where teams can openly share ideas and strengthen their expertise is exactly what we strive for, and your feedback means the world to us. We’re so glad Growth Molecules is supporting your success, and we look forward to continuing this journey with you!

Susan G.
SG
Susan G.
Director, Customer Success
Mid-Market (51-1000 emp.)
"Experience Meets Execution"
5/5
What do you like best about Growth Molecules, Customer Success?

Growth Molecules brings experience. I know that they work with professionals in my industry all the time. I feel confident that if I have a question or problem to solve they have the experience to help me see it in a new light and guide me toward a solution. The I work with primarily, James Scott, excels at quickly understanding a situation or issue and adding collaborative value early on. He is patient and able to work with people at all levels of an organization. He is extremely well known and respected in Customer Success circles, and that gives me confidence when I work with him. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I haven't experienced anything I don't like about working with Growth Molecules. Review collected by and hosted on G2.com.

Donna M.
DM
Donna M.
Sr. Director, CX - DevOps
Enterprise (> 1000 emp.)
"Impactful & Transformative!"
5/5
What do you like best about Growth Molecules, Customer Success?

My experience with Growth Molecules has been exceptional. Their thoroughness and professionalism were evident in every interaction. They took the time to fully understand our business model, products, and customer success framework, ensuring their solutions were precisely tailored to our needs. One of their standout qualities was their ability to keep our team focused and on track, especially under tight deadlines—something we deeply appreciated. Additionally, their in-person workshop was incredibly effective, offering actionable insights that helped us align our efforts with our customers' needs and drive measurable outcomes.

For anyone considering Growth Molecules, I can confidently highlight three key takeaways:

1. They offer a deep understanding of your business to provide customized solutions.

2. Their focus on efficiency helps teams meet deadlines without sacrificing quality.

3. Their action-driven workshops provide insightful, results-oriented solutions that align your efforts with customer needs. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

There was nothing I disliked about Growth Molecules. They continually met or exceeded our expectations. Review collected by and hosted on G2.com.

KR
Kaitlin R.
Mid-Market (51-1000 emp.)
"Impactful & Actionable CSM Training!"
4.5/5
What do you like best about Growth Molecules, Customer Success?

My favorite topic within our Growth Molecules training was the PRESENT method, which is so versatile and can be applied internally or externally. It allowed me to identify areas of strengths and weaknesses when it comes to my role on our Enterprise CS team. It also helped me unlock the necessary skills and knowledge to embody my current role and continue to evolve as a professional. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

Honestly, nothing major comes to mind! This is super minor, but maybe more short breaks throughout the training. Overall, no big dislikes to call out here. Review collected by and hosted on G2.com.

Michael T.
MT
Michael T.
Chief Customer Officer
Mid-Market (51-1000 emp.)
"CX Experts, Problem Solvers, Easy to do Business With"
5/5
What do you like best about Growth Molecules, Customer Success?

Expertise and how easy they are to work with. They are a true team of experts in the space, posessing some of the best thought leaders and practitioners anyone will work with. More importantly, they leverage a highly engaging, consultative approach towards scoping and execution with a high degree of transparency and communication throughout. This makes them very easy to work with, and provides everyone a high degree of confidence of successful outcomes. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

There is nothing to dislike about working with Growth Molecules. Review collected by and hosted on G2.com.

Meg M.
MM
Meg M.
Team Lead, Enterprise Customer Success
Mid-Market (51-1000 emp.)
"Turning frameworks and concepts into action"
5/5
What do you like best about Growth Molecules, Customer Success?

The professionalism and the structure of the course drove participants to action. Annie, the instructor, was so engaging. I loved that my team got home from the off-site and still reference their notes and take home booklet while preparing for customer calls! It means that the frameworks have stuck with them! Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

The process of working with Growth Molecules from start to finish was seamless. I have nothing to say about dislikes. Review collected by and hosted on G2.com.

Danka B.
DB
Danka B.
Mid-Market (51-1000 emp.)
"incredible partner, resource and wealth of CS knowledge"
5/5
What do you like best about Growth Molecules, Customer Success?

It has allowed me to take my foot off the gas for some tasks that were just too huge to handle. Its allowed me to focus on more strategic aspects of my job without sacraficing the quality and integrity of my clients' instances. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I can't think of a negative comment at this time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Helping transform junior CSM teams!"
4.5/5
What do you like best about Growth Molecules, Customer Success?

Our trainer Shannon was amazing, showing lots of preparedness for our sessions and excelling at keeping the team engaged and collaborative throughout the course. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

I would like to have seen more hands-on practice on multiple scenarios. The time allocation between theory and practice could be reviewed in my opinion. Review collected by and hosted on G2.com.

Kiley K.
KK
Kiley K.
Small-Business (50 or fewer emp.)
"Great way to improve your client success skills and gain fresh ideas from your instructor and peers."
4.5/5
What do you like best about Growth Molecules, Customer Success?

The most helpful aspect of Growth Modules was the variety of methods that can be used to excel in your roles such as the TONE methodology, RRR, and the PRESENT method. Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

This class is most effective if you are leading client meetings, if not some of the tips may not apply. Review collected by and hosted on G2.com.

Holly W.
HW
Holly W.
VP of Information Systems
Mid-Market (51-1000 emp.)
"A collaborative and informative engagement demonstrating Growth Molecules' industry expertise"
5/5
What do you like best about Growth Molecules, Customer Success?

Working with Growth Molecules was easy - the team was organized, professional and efficient. They quickly felt like a partner through a collaborative and fun engagement Review collected by and hosted on G2.com.

What do you dislike about Growth Molecules, Customer Success?

This was as much a learning for us as it is a recommendation for Growth Molecules - it would have been valuable to read Growth Molecules into more of the detailed plans/intentions of our organization to ensure the read-out provided more tailored and relevant recommendations for our business. Review collected by and hosted on G2.com.