--- title: Growth Molecules, Customer Success Reviews meta\_title: 'Growth Molecules, Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Growth Molecules, Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 135 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Growth Molecules, Customer Success Reviews & Provider Details Visit Website Growth Molecules™ is a Customer Success Advisory firm, offering integrated, scalable solutions for B2B technology companies to protect and grow their recurring revenue. We are a management consulting and technology services firm that offers proven strategies, AI-driven workflows, and expert execution across the entire customer lifecycle journey. We help companies in three ways: 1. We Assess: We discover your current capabilities 2. We Prescribe: We define new solutions 3. We Execute: We implement revenue impact We have been in your shoes: Our team of award-winning strategists are former global revenue leaders who understand what it takes to protect and grow recurring revenue. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it. Contact us today to get started on your customer success optimization journey. * * * Provider Website Growth Molecules, Customer Success Seller [Growth Molecules](https://www.g2.com/sellers/growth-molecules) Discussions [Growth Molecules, Customer Success Community](https://www.g2.com/products/growth-molecules-customer-success/discuss) Languages Supported English Services Offered B2B SaaS Services, Actionable Assessments, Operational Playbooks, Fractional Leadership, Strategic Advisory Locations Serviced United Kingdom, United States Overview by Sabina Pons Show More ![Lily H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lily H.") LH Lily H. Director of Social Determinants of Health Small-Business (50 or fewer emp.) 2/13/2022 "Teaching Excellence" 5/5 Describe the project or task Growth Molecules, Customer Success helped with: Growth Molecules provided the instructional course, Customer Analytics during my executive MBA program with St. Mary's College. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? The collaborative teaching style combined with real-world experience was pivotal in understanding data from a marketing perspective. As someone with a background in health care, it was a wonderful experience discussing how data from marketing can be utilized in other areas of the business outside of marketing. As a student, I felt heard and understood. This class was the missing piece to bring together the entire MBA program. The last project/assignment was challenging and incredibly productive. It provided an excellent real-world example of using everything we have been building on in the past 18 months. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? The class was too short. It would have been great to have more time to expand on the covered material. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? I am a fan of data and this class taught me there are many more creative opportunities that can be uncovered with the right framework/plan. I will be able to take a lot away from this experience, and I am excited to implement the lessons learned in my current role. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ally C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ally C.") AC Ally C. Customer Enablement Specialist Mid-Market (51-1000 emp.) 8/9/2022 "Customer Success Foundations Course" 5/5 What do you like best about Growth Molecules, Customer Success? Opportunity to connect with other industry professionals, collaborative nature of the courses, very engaging instructor, Annie! Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? Time always went by so fast in the courses, wish we had more time to collaborate and share experiences. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? Addressing difficult scenarios/conversations like how to say no, how to approach kickoffs with a renewal mindset, self reflecting on how we can better our own work Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JE John E. CEO Mid-Market (51-1000 emp.) 8/9/2022 "Growth Modules provided us with excellent advice." 5/5 What do you like best about Growth Molecules, Customer Success? The experience and expertise they brought to the table Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? Everything worked well. XXXXXXXXXXXXXXX Review collected by and hosted on G2.com. Recommendations to others considering Growth Molecules, Customer Success: If you want a team that understands best-in-class customer success and can provide advice on how to get there, call Growth Modules. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? We needed an impartial and informed analysis of our CS functions and recommendations on how to become best-in-class. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chenay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chenay G.") CG Chenay G. Product & Data Science Analyst Small-Business (50 or fewer emp.) 9/1/2022 "The class was great!" 5/5 What do you like best about Growth Molecules, Customer Success? The course was insightful, fun, and focused. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? The breakout sessions were suupppeerrr short. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? The course I took with GM gave insight into what CS leaders have to deal with on a regular basis and provided different ways they can handle them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. CTO & Co-founder Small-Business (50 or fewer emp.) 1/18/2022 "Actionable Vision and Focus on Growth" 5/5 Describe the project or task Growth Molecules, Customer Success helped with: Paul Reeves was directly responsible for helping our Customer Success function scale to support our growing customer needs. Specifically, Paul led the effort to install a set of playbooks, processes and tooling that allowed our CS team to be more efficient while maintaining high customer satisfacion metrics. Not only did he provide a well-articulated vision for growth, he provided an action plan, timeline, and a realistic set of steps to execute our growth plans. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? Paul is very detail-oriented, and it excellent at driving projects to completion, but the best thing about working with Paul is his friendliness and conversation style! We always looked forward to meetings because they were both effective and fun. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? I wish Paul would clone himself so we could have more of him, but he hasn't been able to provide this service yet. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? The main problem we are solving is to support a larger customer base (and bigger projects) without a drop in customer satisfaction. Benefits include: - Lower administrative hours spent per customer, while maintaining high success metrics. - Set of repeatable "playbooks" and improved tooling to measurably improve efficiencientcy Review collected by and hosted on G2.com. Show More 7/18/2022 Validated ReviewerSource: Organic ![Nikki B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki B.") NB Nikki B. Vice President of Customer Success Mid-Market (51-1000 emp.) 1/13/2022 "Growth Molecules: The fast lane to accelerated customer success!" 5/5 Describe the project or task Growth Molecules, Customer Success helped with: Seeq engaged with Growth Molecules to define, design, and roll out our customer success function. This included developing the Customer Journey Map, customer success playbooks, technology selection, and rolling out training for our teams. While we had a framework in mind for our organization, Growth Molecules was able to offer their professional advice to help us shape it into a best-in-class, proven organization that will ultimately help our customers achieve maximum value from Seeq. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? From the moment you start working with Growth Molecules, you will immediately feel like a part of their professional family. Their expertise and proven track record are impressive and the team leads with humility, kindness, and an insatiable drive to ensure the engagment is a success. What I thought would take us years to accomplish, Growth Molecules helped us achieve in a matter of a few months. Growth Molecules kept the focus on the end customer throughout the process and made sure that the organization we were designing would serve our customers best. They are professional, organized, brilliant, and represent top talent in the customer success industry. Growth Molecules practices what they teach. Their customer success practices are best in class. You can learn about best-in-class customer success by experiencing being a Growth Molecules customer - watch how they work, and you will learn. Truly brilliant. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? I can honestly say there is nothing that I disliked about the engagement with Growth Molecules. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? Growth Molecules helped us formalize our customer success organization. We mapped out and documented the customer journey, authored a success playbook, selected a CSM technology platform, and executed training for our teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SM Sloan M. Vice President of Customer Experience Mid-Market (51-1000 emp.) 12/28/2021 "Knowledgeable, flexible customer experience pros who can uplevel & scale your business" 5/5 Describe the project or task Growth Molecules, Customer Success helped with: Growth Molecules helped us assess our current customer experience, guided us to explicitly shape our vision of the future, and provided tools, training, and processes to move forward. Growth Molecules reviewed our customer facing training, support, and implementation teams; identified the best parts of our current processes; provided best practices, tools, and structures to allow better customers outcomes more efficiently and create a foundation for future scaling. Growth Molecules stepped into provide interim leadership and and also provided structured, positive training to our current customer-facing staff, as well. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? I appreciated the flexibility, professionalism, and subject matter expertise of the Growth Molecules team. The deliverables, such as four separate customer experience-focused playbooks, were detailed, practical, thorough, and will be a rich resource for us in the coming year. Our team, led by the incredibly talented Sabina Pons, were a joy to work with and truly partnered with us. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? No complaints at all. Growth Molecules provided a full-service team of dedicated customer experience professionals. I joined the company when the Growth Moluecules engagement was already underway so my only regret is that I was not part of the process from the beginning, which is no reflection on Growth Molecules. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? We are solving the good problems of successful growth, which necessitates different organizational structures and adopting customer experience best practices. We are seeing more efficiencies from using new, different perspectives for capacity planning, key metrics, functional roles, job specialization, and a general upleveling of our customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MF Margaret F. VP Customer Solutions Mid-Market (51-1000 emp.) 12/17/2021 "Comprehensive and customized training focused on improving customer-facing soft skills" 4.5/5 Describe the project or task Growth Molecules, Customer Success helped with: We worked with Growth Molecules to create a custom series of training sessions focused on improving the Customer Success team's soft skills, as well as a series of coaching sessions to help managers support their teams in navigating challenging customer interactions & applying these skills to their daily roles. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? Emilia and Shannon were very flexible & worked with us to create a custom series of trainings that aligned with the skills we wanted to improve. They also were very willing to accommodate some of our unique logistical challenges: we have team members located across multiple countries at time zones so finding a time that works for everyone can be tricky. They were willing to run each session twice and also had great suggestions for how we could use the time set aside for coaching. Shannon is an excellent trainer and the sessions were very interactive. She also helped the team to be vulnerable and get outside of their comfort zones, and there was great engagement in each session. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? I don't have any negative feedback and would highly recommend Growth Molecules for customer success training. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? We wanted to arm the team with tools and resources they could draw upon for managing successful customer relationships and navigating challenging customer conversations, as well as having a solid framework for running effective meetings, delivering impactful business reviews and providing valuable customer training. We also wanted to provide the team with professional development opportunities to assist with employee engagement and retention, and to help the managers provide more actionable feedback to their teams. We are regularly reviewing customer calls in our team meetings & the team has improved their confidence with managing complex customer interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bryce B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryce B.") BB Bryce B. Savings Director Mid-Market (51-1000 emp.) 12/14/2021 "Helpful, flexible and expert advice" 5/5 Describe the project or task Growth Molecules, Customer Success helped with: Helping us build out our CX team and find creative ways to expand our reach with tech touch without the massive payroll additions. Also helped with general advice on tracking, best practices, and growth strategies. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? David was flexible with our schedule and offered expert advice that was tailored around our budget. We are semi-new to working with consultants and my experience with Dave and Growth Molecules has made me a believer in the impact one of them can bring. He is fast to respond and always sent everything he said he would promptly. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? I don't have much to put here honestly. I would maybe say more discovery but we were lucky that Dave was familiar with our industry. Review collected by and hosted on G2.com. Recommendations to others considering Growth Molecules, Customer Success: If you are in the SAAS industry and sell into HR, Dave is your guy to talk to! Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? They helped us with ideas for playbooks, how to implement a tech touch base, reporting ideas, and general practice. One customer saved for us and this will pay for itself. I have no doubt the advice and guidance from Dave will do that multiple times over. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Scott G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott G.") SG Scott G. Vice President Of Customer Support Small-Business (50 or fewer emp.) 12/11/2021 "Excellent experience working with the Growth Molecules team!" 5/5 Describe the project or task Growth Molecules, Customer Success helped with: Private executive coaching. Review collected by and hosted on G2.com. What do you like best about Growth Molecules, Customer Success? First, I love how the team at Growth Molecules is JUST focused on delivering value. For example, if I booked an hour-long meeting with the Growth Molecules team and we could cover all my topics/questions in 30 minutes, they told me right away when we began the call and we finished in 30 minutes. They did not try to stretch out the conversation just to secure billings. Second, when you get advice from the Growth Molecules team, you know its coming from a team that is completely plugged in to all the right people in the industry and that they know the best practices in the industry cold. Third, the Growth Molecules team is point blank honest in their assessments and they do not "sugar coat" their findings. I appreciate the direct approach as it saves me time in the end. Review collected by and hosted on G2.com. What do you dislike about Growth Molecules, Customer Success? Nothing - my work with the team at Growth Molecules has been a great/positive experience. I would recommend working with their team. Review collected by and hosted on G2.com. What problems is Growth Molecules, Customer Success solving and how is that benefiting you? Private executive coaching - all their advice has been helpful ! I do continue to work with the Growth Molecules team on an on-going basis and the mentoring they offer is top notch. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Growth Molecules, Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Growth Molecules, Customer Success ](https://www.g2.com/products/growth-molecules-customer-success/discussions/new) GU Guest User • Last activity over 2 years ago What is Growth Molecules, Customer Success used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-growth-molecules-customer-success-used-for) GU Guest User How has Growth Molecules impacted your customer success strategy, and what features do you find most valuable? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-has-growth-molecules-impacted-your-customer-success-strategy-and-what-features-do-you-find-most-valuable) [ View all Discussions ](https://www.g2.com/products/growth-molecules-customer-success/discuss) ##### Pricing Pricing details for this product isn’t currently available. 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