I appreciate GroWrk's customizable solutions, which allow me to select only the necessary services without committing to a one-size-fits-all package. I love the ease of setting up the platform; it was seamless and took less than a day, and managing it has been incredibly straightforward. The support from GroWrk is excellent, with real-time assistance that is consistently prompt, enhancing my overall experience. Furthermore, GroWrk effectively manages our hardware fleet without requiring manual input from our team, streamlining operations significantly. I find the dashboard very user-friendly, providing clear insights into platform engagement and actionable items. Its cost-effectiveness is a major draw for me, as the monthly fees are considerably lower than those of other providers, offering excellent value for money. Review collected by and hosted on G2.com.

I would like better tracking of our hardware shipments. Specifically, if something is shipped through a service like UPS/ FEDEX and requires follow-up, it would be great if GroWrk could handle the follow-up on our behalf. Review collected by and hosted on G2.com.

I greatly appreciate GroWrk's excellent customer service, which has been consistently reliable over the years. Their platform enhances ease of use, particularly in tracking devices, making operations smoother. I value the partnership they've developed, which has been built on strong service quality. GroWrk stands out for its capability to source and distribute equipment efficiently outside the US, including handling collections upon termination. This localized sourcing is essential for my business operations internationally. Overall, GroWrk’s abilities have made it an invaluable asset for my equipment management needs, and I am very inclined to repurchase due to the positive, long-standing relationship we've maintained. Review collected by and hosted on G2.com.

The shipping times can sometimes be longer than expected, which could delay important processes. Additionally, the cost involved tends to be on the higher end, making it less cost-effective than I would like. Review collected by and hosted on G2.com.

The platform enables you to ship globally with ease. The SOP process is quite straightforward, as was the onboarding experience. Their extensive catalogs offer a wide range of affordable options, especially in countries where finding cost-effective machines can be challenging. Review collected by and hosted on G2.com.

At times, the SLAs are defined, but it is not clear when they begin, pause, or are put on hold. This lack of clarity creates uncertainty about when the device is expected to reach the end user. Review collected by and hosted on G2.com.

Easy assignment of assets to employees, good console to view inventory and employee roster, user friendly groups to track different locations. Responsive team members with quick follow up. Transparent quoting on repairs. Review collected by and hosted on G2.com.

Buying assets from them is substantially more expensive (often 2-3 times more) than buying it yourself and shipping it to their warehouse which can add delays and can be a pain. They rotate you through an account manager quite regularly and sometimes they are on vastly different time zones. Review collected by and hosted on G2.com.

I love how quick and attentive the Growrk team is with responding to requests from our team. We use them whenever we have a new international hire and need them to order/send out the laptops for us. Review collected by and hosted on G2.com.

Nothing I necessarily dislike, I do think that the inventory management tools could be better by integrating AI functionality. Review collected by and hosted on G2.com.

Our CS representative has been incredibly helpful throughout our partnership. What stands out most is their willingness to adapt to our needs and provide quick resolutions when challenges come up. Review collected by and hosted on G2.com.

Some of the shipping updates are out of date. It would be great to be able to have more real time feedback. Review collected by and hosted on G2.com.

That the CS that I have has been truly supportive and help me either get the information I need or get things moving when there is no updates Review collected by and hosted on G2.com.

the slowness in most of the activities performed, the errors made in shipments that could be avoid by double checking before shipping the assets and the lack of effective communication, some times I get the information from other channels first than from support when I ask them about it Review collected by and hosted on G2.com.

The dedicated Customer support, ease of integration and hardware delivery. Review collected by and hosted on G2.com.

Sometimes there are delays in some regions for hardware purchase. Review collected by and hosted on G2.com.

Storage in different continents.

Cost of Laptop maintenance. Review collected by and hosted on G2.com.

Customer Portal

Delays with shipment even if it the device in hand. Overnight shipping doesn't exist even with overnight shipping charges. Review collected by and hosted on G2.com.

Very clean layout that allows for multiple standards to be met in a single portal. You can manage all your devices (domestic or international) within a single portal, and their support is fantastic. Review collected by and hosted on G2.com.

We are currently using the A-la-carte model as their premium service is beyond our price-point. While it is still good and the portal is the same, price is always an issue these days regardless of what SaaS you use. Review collected by and hosted on G2.com.