What do you dislike about Growbots?
Growbots' promise is fantastic. Unfortunately, their platform isn't ready for prime time.
Issues:
- Support - Growbots is not an intuitive platform. During and after onboarding we had minimal support and there was quite a lag in getting critical questions answered as support comes from Poland.
- Bugs - the system isn't fully baked. One example, their system showed that several prospects had clicked on a link with our email. One issue, the system also showed that these prospects had never been emailed.
- Lead Quality - our biggest issue with their platform is the leads themselves.
1. To start with, the system doesn't learn. If you email a prospect that is no longer with the company or the email bounces that contact doesn't update. The next user will have the same issue. Very frustrating given that approx 20% of the time you will have one of those 2 outcomes when you email through their system in bulk.
2. Issue #2 with the leads is the limited ability to filter them. If you are a b2b company like us, there is no way to separate companies within an industry that are a b2b play from a b2c play. This effectively blocks your ability to target that industry. Because of this, we quickly ran out of prospects.
3. With the rise of email automation marketing platforms response rates have dropped. We had built a 3 touch cadence that we used effectively 3 years ago. Unfortunately, each of those touches was performed manually making it too expensive to pursue. With automation, we thought that we had found the holy grail. Unfortunately, our response rates have been 1/3rd of what they were 3 years ago.
Conclusion - nice promise but too buggy and limited to achieve our goals. Review collected by and hosted on G2.com.