[ GrooveHQ Reviews ](https://www.g2.com/products/groovehq/reviews) [ GrooveHQ Reviews ](https://www.g2.com/products/groovehq/reviews) # GrooveHQ Pricing Overview [Editedit](https://my.g2.com/groovehq/pricings) Free Trial ## GrooveHQ Pricing Key Insights Last updated on Apr 30, 2026 * * * GrooveHQ offers **4 pricing editions** , starting at **$15**. GrooveHQ pricing tiers are designed to support different usage levels and team sizes. GrooveHQ also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the GrooveHQ pricing table below to figure out the best fit for your needs. * * * Starter — $15 / 1 User Per Month Plus — $25 / 1 User Per Month Pro — $40 / 1 User Per Month Enterprise — Contact Us / Per Year Rated 4.6 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Starter $15.00 1 User Per Month Perfect for small teams - 1 Mailbox - Knowledge Base - Web widget - Live chat - Assignments, @mentions Show More Plus $25.00 1 User Per Month Ideal for growing teams - 5 Mailboxes - Knowledge Base - Web widget - Live chat - Assignments, @mentions - Reports (full history) - API access - 25+ integrations Show More Pro $40.00 1 User Per Month Best value for larger teams - 25 Mailboxes - Knowledge Base - Web widget - Live chat - Assignments, @mentions - Reports (full history) - Rules - API access - 25+ integrations - Teams - Priority support - Salesforce, Hubspot, Jira Integrations Show More Enterprise Contact Us Per Year Made for the Enterprise - All Pro features and ... - Unlimited mailboxes - Dedicated Success Manager - SSO/SAML - Enterprise grade security Show More Affordable pricing for growing businesses Pricing information for GrooveHQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase GrooveHQ must be conducted with the seller. Start your 30-day free trial today at https://www.groovehq.com/join-groove Pricing information was last updated on October 10, 2024 Show More ## GrooveHQ Pricing FAQs Generated using AI Is GrooveHQ free, or does it offer a free trial? GrooveHQ does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does GrooveHQ cost in 2026? According to G2 data, GrooveHQ pricing in 2026 starts at $15.00 and can reach $40.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the GrooveHQ's official pricing page for the most current details. Who is GrooveHQ pricing best suited for? GrooveHQ's pricing is best suited for small businesses, which represent the overwhelming majority of G2 reviewers. The Starter and Plus tiers at $15.00 and $25.00/month respectively attract small teams transitioning from shared Gmail inboxes seeking accountability and collaboration. G2 reviewers from industries including IT services, marketing, retail, health and wellness, and nonprofits consistently praise GrooveHQ's simplicity and affordability at these tiers. GrooveHQ's Pro plan suits growing small-to-mid-market teams needing automation rules and CRM integrations. G2 reviewers caution that very high ticket volumes can strain performance, suggesting GrooveHQ is less ideal for large enterprises with complex support hierarchies. What are the key differences between the free and paid versions of GrooveHQ? GrooveHQ does not offer a permanent free tier, but a free trial is available for teams evaluating the platform before committing. The entry-level Starter plan at $15.00/month includes one mailbox, a knowledge base, live chat, and basic assignments. Upgrading to GrooveHQ's Plus plan at $25.00/month adds five mailboxes, full reporting history, API access, and 25-plus integrations. GrooveHQ's Pro plan at $40.00/month further unlocks 25 mailboxes, automation rules, teams, priority support, and Salesforce, HubSpot, and Jira integrations. G2 reviewers frequently highlight rules and multiple inboxes as key upgrade drivers. Enterprise pricing requires contacting the vendor directly. Is GrooveHQ considered good value for its pricing? G2 reviewers widely regard GrooveHQ as strong value for money, particularly for small businesses. Multiple G2 users explicitly cite competitive pricing compared to alternatives like Zendesk and Intercom, with one reviewer noting they switched from Intercom because it was "extremely expensive and unnecessarily complicated." Another G2 reviewer praised GrooveHQ as "cost efficient" after nearly a decade of use. The Starter tier at $15.00/month delivers core helpdesk functionality that satisfies most small teams. Some G2 reviewers flag that per-user pricing can feel expensive for bootstrapped startups with part-time support staff, and reporting limitations are a recurring concern, but overall satisfaction ratings remain high. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,759) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) ## GrooveHQ Alternatives Pricing The following is a quick overview of editions offered by other [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) | Product | Price | Features | | --- | --- | --- | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png)[Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Help Scout](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png)[Help Scout](https://www.g2.com/products/help-scout/reviews) Free | $0.005 Users Per Month | Limited to 100 contacts per month and 5 users. Up to 5 users 1 Inbox 10 Saved replies 10 Tags 1 Docs site 1 Embeddable support hub And more | Various alternatives pricing & plans Free Trial Pricing information for the above various GrooveHQ alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## GrooveHQ Pricing Reviews (1) ![Verified User in Fund-Raising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fund-Raising") UF Verified User in Fund-Raising Small-Business (50 or fewer emp.) 3/22/2018 "Groove Review " 3/5 What do you like best about GrooveHQ? Farely ease to use, having all the CS tickets in one place. I am currently testing the new Beta version that looks amazing so looking forward for the official launch, Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out. Review collected by and hosted on G2.com. Recommendations to others considering GrooveHQ: If you are a small company this is the right product. Do not expect a multitude of features, however. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Customer Service Tickets Review collected by and hosted on G2.com. Show More 10/13/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,759) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which platforms provide real-time environmental analysis and design feedback integrated with Autodesk Construction Cloud project tracking?](https://www.g2.com/discussions/which-platforms-provide-real-time-environmental-analysis-and-design-feedback-integrated-with-autodesk-construction-cloud-project-tracking)[Best CMMS software for small business](https://www.g2.com/discussions/what-s-the-best-cmms-software-for-small-business)[What platform offers the best integration with productivity tools?](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-productivity-tools) [Which AI chatbot solution works best for 24/7 support?](https://www.g2.com/discussions/which-ai-chatbot-solution-works-best-for-24-7-support)[What civil engineering design software integrates well with GIS platforms like Esri so survey and mapping data feeds directly into the design workflow?](https://www.g2.com/discussions/what-civil-engineering-design-software-integrates-well-with-gis-platforms-like-esri-so-survey-and-mapping-data-feeds-directly-into-the-design-workflow)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)